Palais Sheherazade & Spa
US$160
/ night
Avg. for September
Prices for Palais Sheherazade & Spa
Select dates to see prices and availability
US$160
/ night
Avg. for September
Monthly average prices
Nightly prices at Palais Sheherazade & Spa average US$144 in the cheapest month (July) and US$178 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$150 |
| February | US$164 |
| March | US$151 |
| April | US$152 |
| May | US$148 |
| June | US$149 |
| July | US$144 |
| August | US$145 |
| September | US$160 |
| October | US$178 |
| November | US$152 |
| December | US$152 |
J
F
M
A
M
J
J
A
Sept · US$160
S
O
N
D
Most expensive: October (~US$178)
Cheapest: July (~US$144)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a steam room. Additional features at this riad include ...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a steam room. Additional features at this riad include complimentary wireless internet access, concierge services, and a hair salon.
Business amenities
Featured amenities include complimentary wired internet access, a computer station, and dry cleaning/laundry services. A roundtrip airport shuttle and a train station pick-up service are provided for an additional charge.
Dining
Enjoy Moroccan cuisine at Gastronomique marocain, one of the riad's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 24 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets. Conveniences include phones, as well as safes and complimentary bottled water.
Location
With a stay at Palais Sheherazade & Spa in Fes (Fes El Bali), you'll be steps from Glaoui Palace and 6 minutes by foot from Kassr Annoujoum Ducci Foundation. This luxury riad is 0.7 mi (1.1 km) from Parc Jnane Sbile and 0.9 mi (1.4 km) from Dar Batha Museum.
What's nearby
Glaoui Palace(0.2 Miles)
Kassr Annoujoum Ducci Foundation(0.3 Miles)
Dar Batha Museum(0.3 Miles)
Water Clock(0.4 Miles)
Bou Inania Madrasa(0.4 Miles)
Blue Gate(0.4 Miles)
Sidi Moussa Tannery(0.5 Miles)
Talisman Art Gallery(0.5 Miles)
Chrabliyine Mosque(0.5 Miles)
Funduq Kaat Smen(0.5 Miles)
Nejjarine Square(0.6 Miles)
Place Bou Jeloud(0.6 Miles)
Funduq al-Najjarin(0.6 Miles)
Henna Souk(0.6 Miles)
Parc Jnane Sbile(0.6 Miles)
The preferred airport for Palais Sheherazade & Spa is Fes (FEZ-Saiss)(10.3 Miles)
Laundry service
Multilingual staff
Safe-deposit box
Garden
Salon
Steam room
Location
23 Arsat Beniss Douh, Medina, El Ayoun, Fes, Fès, Morocco
Glaoui Palace (0.2 Miles)
Kassr Annoujoum Ducci Foundation (0.3 Miles)
Dar Batha Museum (0.3 Miles)
Water Clock (0.4 Miles)
Bou Inania Madrasa (0.4 Miles)
Blue Gate (0.4 Miles)
Room options
11
Ambassador Suite
Room details
2 Double Beds
Sleeps 4
592 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
4
Suite Vizir
Room details
2 Double Beds
Sleeps 4
753 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Senior Suite
Room details
2 Double Beds
Sleeps 4
484 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
6
Junior Suite
Room details
1 Double Bed
Sleeps 2
323 ft²
Air ConditioningWi-Fi (Free)Bathtub
8
Royal Suite
Room details
2 Double Beds
Sleeps 4
1022 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Palais Sheherazade & Spa
7.5
Good
Based on 193 verified reviews
Who stays here?
Business
5%
Couple
43%
Family
28%
Group
20%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Palais Sheherazade & Spa highlight a striking historic property with memorable ambience and a convenient medina location, but also frequent complaints about poor maintenance, cleanliness problems, and minimal staffing that leaves parts of the hotel inoperable.
Read moreWas this helpful?
What guests think
Reviews of Palais Sheherazade & Spa highlight a striking historic property with memorable ambience and a convenient medina location, but also frequent complaints about poor maintenance, cleanliness problems, and minimal staffing that leaves parts of the hotel inoperable.
Rooms are often described as dated with broken fixtures, unreliable or scheduled hot water, unpleasant odors, and limited amenities, though some guests note spacious layouts and beautiful decor. Service feedback ranges from warm, attentive staff to reports of closed reception, missing airport transfers, slow responses, and difficulty getting help at night. Facilities such as the spa and pools are repeatedly cited as closed, dirty, or too cold by several reviewers, while a few praise breakfast or meals. Expect beautiful architecture but inconsistent standards and reliability.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Many reviews report neglected facilities, with spa areas and pools closed or dirty, and airport transfers not provided; a few guests enjoyed the historic ambience and pools. Overall maintenance is lacking.
Related guest reviews
6
YADYRA
6 Jan 2023
·
Stayed 19,361 nights
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
2
Christian
28 Mar 2023
·
Stayed 3 nights
Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!
Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!
6
Alanna
1 Oct 2022
·
Stayed 2 nights
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
8
Mursheda
15 Jun 2024
·
Stayed 2 nights
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
2
Adrien
26 Mar 2024
·
Stayed 3 nights
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
10
Sherry
31 May 2022
·
Stayed 1 night
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
6
Michael
24 May 2023
·
Stayed 3 nights
positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.
positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.
2
Christine
23 Jun 2025
·
Stayed 5 nights
Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025
Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025
4
Mangone
16 Dec 2025
·
Stayed 3 nights
Chambre peu accessible. Certaines zones ne semblaient pas être bien entretenues
Chambre peu accessible. Certaines zones ne semblaient pas être bien entretenues
2
Damien
13 Dec 2025
·
Stayed 2 nights
Hôtel fantôme, nous avons discuté avec le propriétaire : periode creuse donc pas d'employé. Il nous a même dit que c'était de la faute des employés marocain que son établissement etait devenu ainsi!!! Belle emplacement mais hotel est laissé à l'abandon par son propriétaire qui ne veut pas mettre un sou, ni pour ses employés ni pour l'entretien, encore moins pour la rénovation. A fuir , bien trop cher pour ce que c'est !
Hôtel fantôme, nous avons discuté avec le propriétaire : periode creuse donc pas d'employé. Il nous a même dit que c'était de la faute des employés marocain que son établissement etait devenu ainsi!!! Belle emplacement mais hotel est laissé à l'abandon par son propriétaire qui ne veut pas mettre un sou, ni pour ses employés ni pour l'entretien, encore moins pour la rénovation. A fuir , bien trop cher pour ce que c'est !
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Repeated reports describe dirt, bad odors, pests, and unwashed dishes or linen in common areas and rooms, with occasional muddy or rusty water. A minority noted acceptable cleanliness, but standards are generally poor.
Related guest reviews
2
Jorge
31 Dec 2025
·
Stayed 1 night
No se como pueden no dar pena ofrecer un hotel con supuestamente buena categoría y tener unas instalaciones tan deplorables, muebles viejos y rotos en las habitaciones, no sirve el aire acondicionado, sus calentadores para el frío sin funcionar y rotos, poca higiene y suciedad, mal olor, pide verdad jamás recomendaría este hotel. Su personal si es amable y servicial, pero es imposible hacer milagros con lo deteriorado del hotel. Las fotografías son un engaño y deben ser de hace 20 años, cuando seguramente si fue una buena opción. NO SE ALOJEN JAMÁS AQUÍ !!!
No se como pueden no dar pena ofrecer un hotel con supuestamente buena categoría y tener unas instalaciones tan deplorables, muebles viejos y rotos en las habitaciones, no sirve el aire acondicionado, sus calentadores para el frío sin funcionar y rotos, poca higiene y suciedad, mal olor, pide verdad jamás recomendaría este hotel. Su personal si es amable y servicial, pero es imposible hacer milagros con lo deteriorado del hotel. Las fotografías son un engaño y deben ser de hace 20 años, cuando seguramente si fue una buena opción. NO SE ALOJEN JAMÁS AQUÍ !!!
6
Alanna
1 Oct 2022
·
Stayed 2 nights
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
2
Antonio
14 Nov 2025
·
Stayed 2 nights
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
2
Jorge
30 Dec 2025
·
Stayed 1 night
El personal es muy atento, pero no pueden hacer mucho con el pésimo estado del hotel, la habituación con mal olor, los muebles rotos por lo viejo, la ducha y baño en general terribles, la regadera sin servir, sin toallas, sin amenidades como jabón, crema etc… De verdad no caigan en esta estafa de las fotografías y no se hospeden aqui, es el peor hotel que me he quedado en mi vida!
El personal es muy atento, pero no pueden hacer mucho con el pésimo estado del hotel, la habituación con mal olor, los muebles rotos por lo viejo, la ducha y baño en general terribles, la regadera sin servir, sin toallas, sin amenidades como jabón, crema etc… De verdad no caigan en esta estafa de las fotografías y no se hospeden aqui, es el peor hotel que me he quedado en mi vida!
4
MANUEL
28 Dec 2025
·
Stayed 2 nights
Lamentable como habiendo sido un palacio actualmente está sucio y deteriorado.
Lamentable como habiendo sido un palacio actualmente está sucio y deteriorado.
4
JULIEN
26 Apr 2025
·
Stayed 4 nights
Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés
Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés
6
Michael
24 May 2023
·
Stayed 3 nights
positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.
positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.
6
SYLVAIN
4 May 2024
·
Stayed 10 nights
Riad avec un charme fou , magnifique restauration, lieu typique. Mais tous les à côté son « as been ». Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe. Un joyau à la dérive .
Riad avec un charme fou , magnifique restauration, lieu typique. Mais tous les à côté son « as been ». Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe. Un joyau à la dérive .
6
cathy
27 Mar 2023
·
Stayed 3 nights
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
2
Robin
1 May 2025
·
Stayed 3 nights
This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.
This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms show appealing traditional decor and can be spacious, but they are dated with frequent issues like broken fixtures, plumbing problems, dim lighting, uncomfortable bedding, and limited amenities. Hot water is unreliable or scheduled.
Related guest reviews
6
YADYRA
6 Jan 2023
·
Stayed 19,361 nights
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
6
Alanna
1 Oct 2022
·
Stayed 2 nights
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
2
Antonio
14 Nov 2025
·
Stayed 2 nights
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
10
Georgia
17 Nov 2023
·
Stayed 1 night
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
8
Mursheda
15 Jun 2024
·
Stayed 2 nights
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
6
Sarita
7 Jan 2025
·
Stayed 2 nights
This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.
This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.
2
Adrien
26 Mar 2024
·
Stayed 3 nights
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
10
Sherry
31 May 2022
·
Stayed 1 night
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
6
cathy
27 Mar 2023
·
Stayed 3 nights
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
10
sara
24 Oct 2024
·
Stayed 3 nights
Beautiful building , mosaic , tiles etc
Beautiful building , mosaic , tiles etc
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Feedback is mixed: some praise friendly, caring staff, while many describe a near-empty hotel with closed reception, missing transfers, slow responses, and difficulty getting help at night. Basic requests like towels or room access were not reliably handled.
Related guest reviews
10
Georgia
6 Feb 2025
·
Stayed 3 nights
I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure.
I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure.
2
Jorge
31 Dec 2025
·
Stayed 1 night
No se como pueden no dar pena ofrecer un hotel con supuestamente buena categoría y tener unas instalaciones tan deplorables, muebles viejos y rotos en las habitaciones, no sirve el aire acondicionado, sus calentadores para el frío sin funcionar y rotos, poca higiene y suciedad, mal olor, pide verdad jamás recomendaría este hotel. Su personal si es amable y servicial, pero es imposible hacer milagros con lo deteriorado del hotel. Las fotografías son un engaño y deben ser de hace 20 años, cuando seguramente si fue una buena opción. NO SE ALOJEN JAMÁS AQUÍ !!!
No se como pueden no dar pena ofrecer un hotel con supuestamente buena categoría y tener unas instalaciones tan deplorables, muebles viejos y rotos en las habitaciones, no sirve el aire acondicionado, sus calentadores para el frío sin funcionar y rotos, poca higiene y suciedad, mal olor, pide verdad jamás recomendaría este hotel. Su personal si es amable y servicial, pero es imposible hacer milagros con lo deteriorado del hotel. Las fotografías son un engaño y deben ser de hace 20 años, cuando seguramente si fue una buena opción. NO SE ALOJEN JAMÁS AQUÍ !!!
6
Alanna
1 Oct 2022
·
Stayed 2 nights
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
2
Jorge
30 Dec 2025
·
Stayed 1 night
El personal es muy atento, pero no pueden hacer mucho con el pésimo estado del hotel, la habituación con mal olor, los muebles rotos por lo viejo, la ducha y baño en general terribles, la regadera sin servir, sin toallas, sin amenidades como jabón, crema etc… De verdad no caigan en esta estafa de las fotografías y no se hospeden aqui, es el peor hotel que me he quedado en mi vida!
El personal es muy atento, pero no pueden hacer mucho con el pésimo estado del hotel, la habituación con mal olor, los muebles rotos por lo viejo, la ducha y baño en general terribles, la regadera sin servir, sin toallas, sin amenidades como jabón, crema etc… De verdad no caigan en esta estafa de las fotografías y no se hospeden aqui, es el peor hotel que me he quedado en mi vida!
6
Sarita
7 Jan 2025
·
Stayed 2 nights
This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.
This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.
10
Georgia
4 Aug 2024
·
Stayed 2 nights
This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.
This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.
2
Adrien
26 Mar 2024
·
Stayed 3 nights
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
4
JULIEN
26 Apr 2025
·
Stayed 4 nights
Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés
Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés
2
Christine
23 Jun 2025
·
Stayed 5 nights
Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025
Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025
2
Robin
1 May 2025
·
Stayed 3 nights
This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.
This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Multiple guests say the hotel is next to or at the entrance to the Medina, which is convenient for sightseeing. One review notes an unattractive approach and that access or transfers can be confusing.
Related guest reviews
6
YADYRA
6 Jan 2023
·
Stayed 19,361 nights
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
6
Alanna
1 Oct 2022
·
Stayed 2 nights
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
2
Antonio
14 Nov 2025
·
Stayed 2 nights
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
2
Adrien
26 Mar 2024
·
Stayed 3 nights
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
10
Javier
12 May 2024
·
Stayed 2 nights
Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!
Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!
2
Christine
23 Jun 2025
·
Stayed 5 nights
Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025
Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025
6
cathy
27 Mar 2023
·
Stayed 3 nights
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
2
Damien
13 Dec 2025
·
Stayed 2 nights
Hôtel fantôme, nous avons discuté avec le propriétaire : periode creuse donc pas d'employé. Il nous a même dit que c'était de la faute des employés marocain que son établissement etait devenu ainsi!!! Belle emplacement mais hotel est laissé à l'abandon par son propriétaire qui ne veut pas mettre un sou, ni pour ses employés ni pour l'entretien, encore moins pour la rénovation. A fuir , bien trop cher pour ce que c'est !
Hôtel fantôme, nous avons discuté avec le propriétaire : periode creuse donc pas d'employé. Il nous a même dit que c'était de la faute des employés marocain que son établissement etait devenu ainsi!!! Belle emplacement mais hotel est laissé à l'abandon par son propriétaire qui ne veut pas mettre un sou, ni pour ses employés ni pour l'entretien, encore moins pour la rénovation. A fuir , bien trop cher pour ce que c'est !
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Opinions vary: some enjoyed tasty meals and a lovely breakfast, while others found breakfast basic or very slow and choices limited. On-site wine received praise from one guest.
Related guest reviews
6
YADYRA
6 Jan 2023
·
Stayed 19,361 nights
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .
10
Georgia
17 Nov 2023
·
Stayed 1 night
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
8
Mursheda
15 Jun 2024
·
Stayed 2 nights
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
10
Sherry
31 May 2022
·
Stayed 1 night
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
2
Laila
29 May 2022
·
Stayed 2 nights
Pas de service. Pas d’eau chaude le matin ! Cafards dans la chambre ! Service pour le petit déjeuner très lent!
Pas de service. Pas d’eau chaude le matin ! Cafards dans la chambre ! Service pour le petit déjeuner très lent!
2
CASTAGNA
30 Apr 2024
·
Stayed 2 nights
Zero pulizia e zero servizio Non hanno personale. Colazione appena passabile
Zero pulizia e zero servizio Non hanno personale. Colazione appena passabile
Was this helpful?
AI-generated summary based on recent guest reviews
2
Esraa
18 Apr 2026
·
Stayed 6 nights
Broken glass, mould, blood on the floors, dirty rugs and hair balls , mouldy pillows , stained sheets, DO NOT GO I did not choose this hotel, hotels.com told me as we were boarding our flight that the hotel i booked couldnt honour our reservation and they booked this saying it was 5 star and better than what i booked. Its a terrible hotel
Broken glass, mould, blood on the floors, dirty rugs and hair balls , mouldy pillows , stained sheets, DO NOT GO I did not choose this hotel, hotels.com told me as we were boarding our flight that the hotel i booked couldnt honour our reservation and they booked this saying it was 5 star and better than what i booked. Its a terrible hotel
6
Timothy
5 Feb 2026
·
Stayed 1 night
The Palais Sheherazade & Spa is a wonderful place to lodge. The limited staff was hands on taking care of everything from handling my luggage to showing us the property. Breakfast was included and was top-notch. The Palais IS WALKING distance to the Medina. We walked there and walked back. Walking was a shorter distance than taking a taxi because you can walk where the taxi cannot drive. The room was very clean, the bathroom was very clean, and every part of the hotel we saw was very clean. With the limited staff and the fact we traveled in January when the temperature was in the low 40s at night and high 40s during make it difficult for hot water to be available. Additionally, when we arrived to our room no heat was on and it took a day for the temperature in the room to reach 60 degrees. I was able to acquire an electric radiator space heater which helped in the bathroom. Without the space heater I would have only staff at the Palais one night. I would rate this hotel 5-stars if it had working hot water and heat. By the way, in 2012 this hotel received a Star Diamond Award from the American Academy of Hospitality Sciences that reads "The American Academy of Hospitality Sciences unanimously agree that this establishment consistently maintains the overall standards of high quality and superb performance necessary to designate it as One of the Finest in its Category and Classification." Because trumps name is on this, that why there was not heat or hot water.
The Palais Sheherazade & Spa is a wonderful place to lodge. The limited staff was hands on taking care of everything from handling my luggage to showing us the property. Breakfast was included and was top-notch. The Palais IS WALKING distance to the Medina. We walked there and walked back. Walking was a shorter distance than taking a taxi because you can walk where the taxi cannot drive. The room was very clean, the bathroom was very clean, and every part of the hotel we saw was very clean. With the limited staff and the fact we traveled in January when the temperature was in the low 40s at night and high 40s during make it difficult for hot water to be available. Additionally, when we arrived to our room no heat was on and it took a day for the temperature in the room to reach 60 degrees. I was able to acquire an electric radiator space heater which helped in the bathroom. Without the space heater I would have only staff at the Palais one night. I would rate this hotel 5-stars if it had working hot water and heat. By the way, in 2012 this hotel received a Star Diamond Award from the American Academy of Hospitality Sciences that reads "The American Academy of Hospitality Sciences unanimously agree that this establishment consistently maintains the overall standards of high quality and superb performance necessary to designate it as One of the Finest in its Category and Classification." Because trumps name is on this, that why there was not heat or hot water.
10
Georgia
28 Jan 2026
·
Stayed 4 nights
This place is a gem! I have stayed many times and will continue to come and enjoy my time in this beautiful city, in this beautiful ryad with a staff that is exemplary.
This place is a gem! I have stayed many times and will continue to come and enjoy my time in this beautiful city, in this beautiful ryad with a staff that is exemplary.
2
Antonio
14 Nov 2025
·
Stayed 2 nights
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
Im not sure where this hotel got its 5 stars .... it must of fallen from the sky because the palce doesnt even deserve 2 stars. its a beautiful 16 centry building but its run in a very bad way.... dirty, rooms not cleaned, no hot water, rusty water that you need to wait 10 minutes for it to clear.... a joke. and becarfull with the scammers that help you to find parking.
10
Charlotte
14 Oct 2025
·
Stayed 3 nights
The ambience was amazing!
The ambience was amazing!
FAQs about Palais Sheherazade & Spa
Is parking available at the property?
Self parking is available for MAD 20 per day. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Does the property allow pets?
No pets or service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 8:00 AM to 12:00 AM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Are airport shuttle services available?
Airport shuttle services are available for an additional charge. Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.
How is the property located in relation to key landmarks?
The property is located in Fes El Bali, just steps from Glaoui Palace and a 6-minute walk from Kassr Annoujoum Ducci Foundation. It is approximately 0.7 mi from Parc Jnane Sbile and 0.9 mi from Dar Batha Museum.
Does the property have a swimming pool?
Yes, the property features both an indoor and outdoor swimming pool. The outdoor pool is seasonal, and operational hours may vary.
What are the policies for guests staying with children?
Children are welcome at the property. The minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property does not provide information on extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional sleeping arrangements.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 157.24800729980467USD
- 2026-09-20: 157.82039841461182USD
- 2026-09-21: 157.24800729980467USD
- 2026-09-22: 154.7424058746338USD
- 2026-09-23: 157.82039841461182USD
- 2026-09-24: 157.24800729980467USD
- 2026-09-25: 156.69420019836426USD
- 2026-09-26: 156.69420019836426USD
- 2026-09-27: 157.24800729980467USD
- 2026-09-28: 160.6608098449707USD
- 2026-09-29: 161.16517050933837USD
- 2026-09-30: 158.68570230560303USD
- 2026-10-01: 157.24800729980467USD
- 2026-10-02: NO DATA
- 2026-10-03: NO DATA
- 2026-10-04: 163.18799044494628USD
- 2026-10-05: 157.24800729980467USD
- 2026-10-06: 157.24800729980467USD
- 2026-10-07: 157.24800729980467USD
- 2026-10-08: 157.24800729980467USD
- 2026-10-09: 157.24800729980467USD
- 2026-10-10: 157.24800729980467USD
- 2026-10-11: 161.8222143447876USD
- 2026-10-12: 161.16517050933837USD
- 2026-10-13: 157.24800729980467USD
- 2026-10-14: 157.82039841461182USD
- 2026-10-15: 157.24800729980467USD
- 2026-10-16: 157.24800729980467USD
- 2026-10-17: 153.06840839538575USD
- 2026-10-18: 157.24800729980467USD
- 2026-10-19: 157.24800729980467USD
- 2026-10-20: 171.0830258087158USD
- 2026-10-21: 160.6608098449707USD
- 2026-10-22: 157.24800729980467USD
- 2026-10-23: 157.24800729980467USD
- 2026-10-24: 157.24800729980467USD
- 2026-10-25: 157.24800729980467USD
- 2026-10-26: 157.24800729980467USD
- 2026-10-27: 166.22280711975097USD
- 2026-10-28: 178.57099946594238USD
- 2026-10-29: 178.57099946594238USD
- 2026-10-30: 171.62851301727295USD
- 2026-10-31: 182.26541724853513USD
- 2026-11-01: 171.62851301727295USD
- 2026-11-02: 178.57099946594238USD
- 2026-11-03: 157.24800729980467USD
- 2026-11-04: 171.62851301727295USD
- 2026-11-05: 195.83640614624022USD
- 2026-11-06: 178.57099946594238USD
- 2026-11-07: 178.57099946594238USD
- 2026-11-08: 157.24800729980467USD
- 2026-11-09: 157.24800729980467USD
- 2026-11-10: 157.24800729980467USD
- 2026-11-11: 178.57099946594238USD
- 2026-11-12: 178.57099946594238USD
- 2026-11-13: 187.1424158477783USD
- 2026-11-14: 187.1424158477783USD
- 2026-11-15: 154.76400256500244USD
- 2026-11-16: 182.26541724853513USD
- 2026-11-17: 182.26541724853513USD
- 2026-11-18: 182.26541724853513USD
- 2026-11-19: 178.57099946594238USD
This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the riad prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- A car is required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- Self parking fee: MAD 20 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Multilingual staff
Safe-deposit box
Garden
Salon
Steam room
Services
Multilingual staff
Safe-deposit box
Laundry service
Luggage storage
Designated smoking area
24-Hour Front Desk
Computer Station
Concierge Services
Laundry Facilities
Porter/Bellhop
Tours/Ticket Assistance
Activities
Garden
Full-Service Spa
Library
Rooftop Terrace
Spa Services (on site)
Terrace
Turkish Bath/Hammam
Parking
Airport Transportation (surcharge)
Parking (Limited)
Offsite Parking Reservations Required
Parking (Self) (surcharge)
Train Station Pickup (surcharge)
General
Salon
Steam room
Free breakfast
Coffee/Tea in Common Areas
Snack Bar/Deli
Not Wheelchair Accessible
Internet
Free wi-fi
Internet (Wired) (free)