Krystal Ixtapa All Inclusive

El personal era amable y atento, el problema es con las instalaciones, se encontraban algo descuidadas y el principal problema del hotel son los elevadores. Nuestra habitación estaba en el quinto piso y no pudimos hacer uso del elevador en muchas ocasiones, incluso al momento de hacer checkout tuvimos que bajar el equipaje por las escaleras. Cada noche recibimos un comunicado que los elevadores estarían en reparación por la madrugada pero nunca funcionaron bien. La comida del buffet le faltaba mucha variedad y la del snack bar de la alberca sabía a comida vieja lo único rescatable en comida fue el restaurante mexicano

En general bien, solo el detalle que en las albercas la gente aparta camastros por mucho tiempo, es increíble estar a las 7am y todo apartado.

La limpieza de las habitaciones no era la mejor. Solo servía uno o dos elevadores y la fila para subir o bajar era muy larga

La habitación estuvo súper bien, todo el personal fue muy atento con mi familia muy amables por eso doy calificación de cinco estrellas lo único que yo vi como área de oportunidad son los elevadores son insuficientes

El personal siempre fué muy atento en todo momento, estuvieron en contacto con nosotros y fueron muy amables, la habitación siempre limpia. El servicio de masaje muy bueno, volvería sin duda

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.

I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...

We enjoyed the pool area and it's staff, especially Josephina, who was very attentive. We did NOT however, appreciate the music in the lobby that played until 11:00pm and the karaoke until 1:00am. We were also disappointed by the elevators that kept breaking down.

What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.

Excelente hotel, comida rica, pequeño pero muy tranquilo, volvería a ir sin duda! El único detalle es que le falta mantenimiento a los elevadores

There was cockroaches in our room and aside from that there was also ants and NO AC in our room. Also other costumers entered our room while we were still staying there( with a different key they were given from the front desk).

Deberían tener más cuidado en cuanto a la limpieza, ya que había muchas hormigas por todos lados!

Lo que me gustó es que tenía muchas opciones de comida y la alberca está grande. También tiene varias activadades. Lo que no me gustó fue el elevador y que el servicio de limpieza lo realizan tarde.

This was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster. Let’s start with the food. It was nasty – and not just poorly made, but downright unsafe. Birds were literally eating out of the buffet trays, and the staff did nothing to stop it. They just let guests keep eating from the same food, no replacements, no hygiene. Most dishes were either cold when they were supposed to be hot, or sitting at the wrong temperature for hours. Totally unacceptable. The entire place smelled like mold, like it hadn’t been deep cleaned in years. The rooms were disgusting – my supposedly “clean” sheets had makeup stains, the floor was visibly dirty, and the air vents were caked with dust and filth. The doors were chipped, broken, and looked like they hadn’t been maintained in decades. The mirror in my room was cracked and rusting, and get this: there was no refrigerator in the room at all. In an all-inclusive resort, that's a basic expectation. The blankets were so rough, they felt like the kind of sponge you'd use to scrub a greasy pan. Totally uncomfortable. There were puddles of water inside the resort – yes, inside – including in our room. Leaks everywhere. They even had a broken conditioner dispenser that never got fixed during our entire stay. Just left broken, like no one cared. Krystal Ixtapa is not worth the money or the risk. Spend your vacation somewhere else.

Antes de que me entregaran las habitaciones me cambié de Hotel,perdí lo que ya había pagado,Hotel demasiado sucio mesas y sillas del área de alberca sucias llenas mugre negra, las bebidas puras de botellas de plásticos muy corrientes , la comida rápida mala los baños del lobby muy sucios demasiados orines en el piso tanto en el de hombres como el de mujeres demasiadas quejas

Personal con muy buena actitud Muy limpio Bastante accesible y muy ordenado

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.

Me gustó mucho la atención que brindan, las instalaciones y la variedad de alimentos, así como la limpieza

Excelente limpieza seguridad y atención

Clean room

What I did not like. No hair dryer in the room. No refrigerator in the room. Had to ask several days to leave a coffee packet in the room. The patio door in Rm 314 needs help. Very hard to open and close. The chest of drawers needs help. The drawers do not work properly. No chairs on the patio. Curtain and drapes have tears. Liked. The best water pressure in sink and shower and the water was hot. Plenty of chairs around the pool and on the beach. Great exercise room. Nice view from the room. Short walk to shops in Ixtapa. It would have been nice if more of the signs and notices would have been translated into English.

First time staying here. I got a room in the 11th Fl. They only have 3 elevators 1 was out of service. The elevators doesn’t have A/C so you feel suffocated and they take long. The pool is warm and dirty with all the kids in it. They don’t have an ice machine or a refrigerator in the room the food is not great. The worse part is that I didn’t have water the next morning! I wouldn’t stay here again.

We have stayed multiple times in Ixtapa / Zihua in the past and are both bilingual and have family in the area. Pros: Staff, cleanliness, pool, view, location Cons: Food, drinks, guests blocking chairs early and none available, the rooms lack basic necessities ie blankets, blow dryer, iron. Other: the hotel does offer day passes which can cause the pool to be way too crowded on weekends. Drink selection was terrible if you like a certain beer and there was no wine. The staff did however go out of their way to make you feel welcome. Special shout out to Marco and Javier at pool and Josefina at the breakfast buffet

Las habitaciones están un poco antiguas les falta que cambien los sanitarios ya que son viejos y no funcionan bien el lavabo estaba tapado . En cuanto la atención del personal muy buena en todo el tiempo muy amables

La vista de la habitación 10/10, muy buena la comida y el personal muy atentos y amables

Great room with lovely views. Comfortable! Great pool area!

This property is getting old and needs some upgrades bathroom and room condition!

Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!

Very disappointed with hotel. Rooms were dirty and in desperate need of renovation. No mini fridge in room and they only provided 2 room temperature water bottles per day. Food options were not good. This hotel was far below the experiences we have had at several other beach city hotels in Mexico. Elevators are horrible. At one point we had to wait almost 30 min for an elevator due to 2 of the 3 elevators being out of order. Will definitely not come back to this hotel.

The music at night came into our room from the area by the elevators.

We have been staying at the Krystal for over 20 years. We absolutely love the staff! They have become our second family. We look forward to seeing them every year. The staff go out of their way to help you and make you feel welcome.

The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.

Todo el personal muy amable y cortés. Keyla Gómez (Concierge) destacó de manera sobresaliente.

The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.

Excelente servicio por parte de los trabajadores, en especial del Sr Xavier que está en bar de la alberca

The staff is great and very friendly.

El personal siempre fué muy atento en todo momento, estuvieron en contacto con nosotros y fueron muy amables, la habitación siempre limpia. El servicio de masaje muy bueno, volvería sin duda

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.

Excelente atención del personal, muy atento en cada área en especial atención al huésped

Staff was so attentive and helpful (despite our lack of local language skills). Our room was clean and comfortable. The view from our room was incredible! The manager was accommodating when we asked for a late check out due to a late flight on our check out day. All in all, should we visit Ixtapa again, we would like to stay here!!!

El hotel esta en excelentes condiciones, las albercas y la playa estan hermosas.

Un lugar agradable, no propiamente para descansar sino para divertirse

La vista es muy buena, tiene una excelente ubicación, mucha variedad en los alimentos y a un precio accesible.

Bien ubicada

The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.

Muy buen todo resort. Playa no muy apta para Niños. Pero del resto todo bien

La playa muy kinda, arena lumpia, los trabajadores del hotel siempre están atentos a tua necesidades. La vital mar y la cercania es lo mejor

Esta bien, aunque hay bastantes personas, la playa muy a gusto y cerca todo, alberca playa y lugares donde salir a comer, comprar y caminar seguro.

Enjoy our stay at Krystal. Loved the location. The front desk staff were friendly and helpful. A special thanks to the Manager Natalia who Extended our check out time. The AC wasn’t properly working for the first couple of nights causing some discomfort. We were moved to another room with much better AC after the attempt to repair the AC failed. This hotel is old but it kept clean and the staff is very kind and nice.

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.

La comida del bufete, puede mejorar, le falta variedad y sabor

El personal era amable y atento, el problema es con las instalaciones, se encontraban algo descuidadas y el principal problema del hotel son los elevadores. Nuestra habitación estaba en el quinto piso y no pudimos hacer uso del elevador en muchas ocasiones, incluso al momento de hacer checkout tuvimos que bajar el equipaje por las escaleras. Cada noche recibimos un comunicado que los elevadores estarían en reparación por la madrugada pero nunca funcionaron bien. La comida del buffet le faltaba mucha variedad y la del snack bar de la alberca sabía a comida vieja lo único rescatable en comida fue el restaurante mexicano

Me hubiera gustado servicio de restaurante más variado en los alimentos

La barra libre está horrible, los alimentos están bien y los restaurantes de especialidades lo mejor.

Travelers be wary. We got the all inclusive option, but it’s not what it seems. They will nickel and dime you at every turn, even if you’ve bought in to their all inclusive option. We needed some extra water and they charged us for more water bottles that you bring up to your room. At dinner we were watching the SuperBowl in one of the restaurants. The food was free but canned beer was not included. Another example of this was when we checking out. We were missing an electronic key for pool towels, and they wanted to charge is $37US for this missing plastic key. (600 pesos). Thankfully, ended up finding the missing key in my mom’s purse. The food was okay to good tasting. Service in the restaurants was good. Works were stay here again? Probably not. They didn’t seem to care about new travelers becoming loyal customers. Many workers do not speak fluent English. If you only speak English then you may have a difficult time having a conversation with some staff.

El mejor restaurante es el de comida mexicana en sabor.

Other then the restaurants you have to reserve dinner for the food isn’t good nor the drinks

En desayuno y comida ofrecen lo mismo todos los días, no tienen menú variado La televisión no servía El show que ofrecen en la noche da flojera verlo, siendo una cadena hotelera uno espera un show impactante pero no

Requiere mantenimiento y mejorar su menú de todo incluido (desayunos y comodas) los restaurantes des especialidades son muy buenos.

We were pleased with the resort disappointed in the food it was always cold ..