Eden Roc Resort - All Inclusive

We absolutely loved our stay at Eden Roc Resort! We now know why people keep coming back. The staff are all great and there is superb Al a carte restaurants to choose from.

Everything is great! Especially the a la carte restaurants and Bar 800

Upton arriving to the hotel, it met our expectations, modern, clean and welcoming. However after a few days issues with the hotel started to unfold. The 'hot' food served in the buffet was always cold. This became a concern so we avoided it as much as possible. Bar service was slow, often queuing for over 15min+ for a drink. The cocktail menu was limited and the standard of cocktails being poor often being given drinks half filled or not made well, which made them undrinkable Most of the al a carte restaurant we ate in where great, however we found booking these difficult. We had a party of 9 across three rooms and had to book reservations with concierge on our first day to secure dining. We couldn't get into any the first two days due to availability, but when attending the restaurants we had booked these where almost empty at times We had booked an executive suite our shower leaked and would flood the room if a few towels weren't put down under the shower door The ceiling in the walk in wardrobe started to leak and water from the air-conditioning unit leaked onto my clothes. It took maintenance 4 hours to respond while water kept coming down The hotel offered to launder my clothes which i didn’t receive back until 10pm & inspection most of the clothes were damp. There was a leak outside our bedroom, there was visible mould on the wall and water all over the floor which didn’t get cleaned up I wouldn't consider this to be a 5* hotel

An unforgettable week for the second time, staying in the pool bungalow with the bar included (breakfast and lunch plus cocktails) exclusively for pool bungalow guests. The food, coffee, cocktails, and more are of better quality and in a quiet environment. The room, the setting, the service, the housekeeping, the restaurants, the games, and the evening entertainment are extraordinary. It's just a shame that the meals are exactly the same as they were two years ago. I ate the same things. If the hotel could change the menu and buffet every one or two years, it would be perfect. But hey, it was as good as the first time.

Beautiful hotel in a beautiful area. Large complex but very well managed. The beach is their own and the main pool looks olympic size! All staff are very friendly and accommodating.