Name: Comfort Inn & Suites Hamilton Place
Address: 2341 Shallowford Village Dr., Hamilton Place, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: $71–$119 per night
Rating: 7.25

What guests think

At Comfort Inn & Suites Hamilton Place, travelers describe a convenient location and mixed experiences, with some satisfied stays offset by recurring complaints about maintenance, cleanliness, and the condition of amenities.

Common problems include elevator outages, pool closures or poor condition, key cards that stop working, and dated rooms that can feel damp or noisy. Breakfast varies from adequate to understocked or late, depending on the day. Expect budget-oriented lodging with good access but uneven upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are unreliable, with repeated reports of elevator outages, pool closures or poor water quality, and key cards frequently failing. Several guests also mentioned exterior doors left unlocked and occasional WiFi or ice machine problems.

Related guest reviews

8

Jane

Apr 23, 2023

·

Stayed 1 night

Only problem was elevator wasn't working the next morning and we had to carry luggage down to flights of stairs

4

Theresa E.

Jul 16, 2023

·

Stayed 1 night

Very old and worn out. Our bathroom area had mold in the caulk in tub and tub had questionable stains in it. Carpet and couch were worn out. The pool was in need of chemicals. The color of the water was off and we did not use.

2

SCOTT

Mar 13, 2023

·

Stayed 1 night

When checking in, the young lady at the counter didn't say one word to me, not even hello or good evening. She programmed my room keys and tossed them on the counter. She immediately went back to speaking with her coworker. She acted as if I was inconveniencing her by being a customer. She didn't tell us where our room was, where to park, and also didn't tell us the elevator was broken and we would have to use the stairs. She didn't tell me about checkout times or the breakfast times. She literally said NOTHING to me. The breakfast was horrible. The waffle iron didn't cook the waffles all the way. There weren't many other options for breakfast. The overall condition of the room and hotel were gloomy and seemed to be run down. The mattresses were not comfortable at all. A drug deal went down right in front of the hotel door when we were checking out. I will never stay at this hotel again.

2

Jeanine

Apr 13, 2024

·

Stayed 9 nights

The room was not clean. The carpet was dirty and stained. There was cockroaches and mold in the bathroom. Employees entered our room by using their key without knocking several times including once in the evening. I do not know why they needed to come in our room at 9:30 pm. They ran out of supplies for breakfast. Our key to the room quit working multiple times so we had to keep getting it redone so we could get into our room. The ice machine on our floor was broken and we were told the only ice machine was on the top floor. We complained about it all, but barely got an apology.

4

Nicholas

Oct 3, 2024

·

Stayed 1 night

Upon entering the room it felt like I was walking into a musty/humid pool house. The air conditioning worked minimally. I had to set the thermostat to 60 to get the room to 73 degrees. There was not one, not 2 but 3 urine stains on the white comforter. (The side of the comforter that was stained was face down I’m sure to hide this from guests). There was some kind of stain on the lamp. No where in the description online did it say that the pool was closed for the season, but there was a sign on the door to the drained pool indicating such. (My stay was at the end of August and the weather was in the 80’s) Very worn down. I have stayed multiple places at with all levels of hospitality and cleanliness (I am a travel nurse) and there is only 1 hotel I have stayed in that is worse than this. Now mind you this hotel was really not much different in price from the surrounding(I’m sure much nicer) hotels. The only reason I did not change hotels is because I was there with my daughter’s college soccer team and didn’t want her to be in a different hotel than her team mates.

8

William

Sep 7, 2025

·

Stayed 2 nights

They didn't charge a security deposit, but the morning of checkout my card was charged an additional $82 and when we asked the front desk they said it was "part of an audit and would be credited back to the card" but didn't give any kind of time estimate or further explanation. The room felt damp the whole visit, but was otherwise clean and comfortable. Breakfast had a meat and egg option, waffle maker, individually packaged juices and yogurts, muffins, bread, and bagels as well as fresh fruit and hot and cold cereal options. No option for non-dairy milk. The pool was closed because it had flooded. We had to have key cards replaced and remagnetized multiple times because they stopped working on our door after a few swipes. Otherwise, staff was friendly and helpful.

2

Susan

Oct 13, 2023

·

Stayed 3 nights

The doors were not locked at night. Much maintenance needed to be done.

2

Jillian

Feb 28, 2025

·

Stayed 3 nights

Absolutely nasty place. Do not book here. Black mold on the walls. I have multiple videos and pictures of this nasty hotel. I had my 3 year old daughter with us and it was a horrible experience. Came from Florida and stayed here not knowing how gross it was. Paid 300$ something dollars for this place for 3 nights and we came in late at night the back door was wide open and doesn’t work with a key card so we were able to just walk in and put the keycard in and came in and went to sleep after driving 12 hours from Florida. The WiFi didn’t work the entire time we were there and also the pool in the back was green and moldy with trash all in it nasty place. Mold all over the walls and bugs and crumble all under the mattresses. Woke up and left to come spend the day in Tennessee and had an amazing day and came back and felt lightheaded and dizzy so I started to check the room and found black mold on the baseboards of the doors and sporadically throughout the room. We talked to the lady and she said that she can’t do anything about it. Horrible experience and I’ll speak to anybody I need to about it and I would love for people to know before they go and stay here.

4

Kim

Jul 29, 2024

·

Stayed 6 nights

The hotel is in need of repair. The benches in the breakfast bar were ripped. The keys would work sometimes and had to go get it reprogrammed. I booked this hotel for a tournament and booked it because it said they had a laundry but did not. I had to find a laundromat to do my daughter’s uniforms. The first night we were coming back from dinner and went to get in the door and there was a guy peeing right in front of the door. Room had an Odor to it. The staff was super nice but I will not book there again

2

Patricia

May 14, 2025

·

Stayed 1 night

Another bad review for a bad hotel. Don't ever stay here. Stayed for only 1 night and when we were readly to leave at 7:30 a.m. the only elevator was broken. My husband (72) and I (77) were on the 4th floor. I called down to the front desk and asked for assistance in taking luggage and aiding me (stairs are dangerous for me) down the 3 levels. Front desk said that they had called for an elevator repair person but did not know when the elevator would be repaired (it was a Saturday morning). I was also told that the hotel did not have anyone that could help us with our luggage. I called 911 and was told that they would only respond to help us if it was an actual medical emergency (so 911 in Chattanooga is worthless for seniors in distress). My husband eventually made 7 trips up and down the stairs with the final trip assisting me. I thought the poor guy was going to have a heart attack. Later when I called Hotel.com to see if I could get some of what I paid back, the assistant manager at the Comfort Inn told the Hotel.com representative that the malfunction was due to an earthquake that happened that day. We tried to leave at 7:30 a.m. and the earthquake occured at 9:04 a.m. I was still in the room at 9:04 and didn't feel a thing. The earthquake occurred in Knoxville not Chattanooga. We departed the hotel between 9:30 and 9:45 a.m. So this hotel won't even take accountability.

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Cleanliness

Cleanliness is inconsistent: many reviews cite musty or mildew odors, mold in bathrooms, stained bedding, dirty carpets, and bugs or roaches, while others reported clean rooms.

Related guest reviews

4

Elizabeth

Jun 19, 2025

·

Stayed 1 night

I expected more from a $130+ a night hotel. It was severely outdated, our room smelled like mildew, and the breakfast was minimal. We considered going to a different hotel all together but our stay was non-refundable. Don’t let the pictures fool you. This hotel is way past due for a complete remodel. Would not recommend.

6

Katherine

Oct 14, 2023

·

Stayed 1 night

Very dirty and smells like smoke. Property needs major up-keeping/renovations.

2

Jeanine

Apr 13, 2024

·

Stayed 9 nights

The room was not clean. The carpet was dirty and stained. There was cockroaches and mold in the bathroom. Employees entered our room by using their key without knocking several times including once in the evening. I do not know why they needed to come in our room at 9:30 pm. They ran out of supplies for breakfast. Our key to the room quit working multiple times so we had to keep getting it redone so we could get into our room. The ice machine on our floor was broken and we were told the only ice machine was on the top floor. We complained about it all, but barely got an apology.

4

Judy

Jun 2, 2024

·

Stayed 1 night

The room stunk, the shower stall cracked, and the carpet was dirty. The breakfast served was poor quality. The property and service provided were very low quality and demonstrated poor facility management.

2

Brian and Ivonne

Nov 9, 2025

·

Stayed 1 night

This hotel needs to be condemned!!! 1st floor flooded, drywall missing, dirty, mold!! The room was filthy, the bathroom was so dirty. The floors had cardboard boxes laid out to walk on.. I DO NOT RECOMMEND!!!! I told the lady at the front desk we cannot stay that the hotel is not safe! And she said call the manager in Monday.

2

Jillian

Feb 28, 2025

·

Stayed 3 nights

Absolutely nasty place. Do not book here. Black mold on the walls. I have multiple videos and pictures of this nasty hotel. I had my 3 year old daughter with us and it was a horrible experience. Came from Florida and stayed here not knowing how gross it was. Paid 300$ something dollars for this place for 3 nights and we came in late at night the back door was wide open and doesn’t work with a key card so we were able to just walk in and put the keycard in and came in and went to sleep after driving 12 hours from Florida. The WiFi didn’t work the entire time we were there and also the pool in the back was green and moldy with trash all in it nasty place. Mold all over the walls and bugs and crumble all under the mattresses. Woke up and left to come spend the day in Tennessee and had an amazing day and came back and felt lightheaded and dizzy so I started to check the room and found black mold on the baseboards of the doors and sporadically throughout the room. We talked to the lady and she said that she can’t do anything about it. Horrible experience and I’ll speak to anybody I need to about it and I would love for people to know before they go and stay here.

6

Kajuanda

Jun 23, 2024

·

Stayed 2 nights

Mold in the bathroom. The sheets were stained. Ceilings were peeling off and hanging. The floors weren’t vacuumed.

6

Marcin

Jul 19, 2025

·

Stayed 1 night

Bugs were found in my bed. I had to get a new room.

2

Theresa

Nov 3, 2025

·

Stayed 1 night

Bathroom had mold on ceiling. Shower pressure was poor! The woman at the front desk had a friend over with some child and she was talking loudly and smoking cannabis in lobby with this woman. I asked several times for some quiet and didn’t get it until 3:30 am! Hotel inside was under construction and looked dirty

4

tonya

Jan 2, 2023

·

Stayed 19,358 nights

Hotel needs a makeover! Mold on ceiling, stained linens, old carpet, broken tiles, dated furniture and uncomfortable bed.

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Rooms

Rooms are dated and show wear, with maintenance issues like misaligned doors, limited TV channels, weak or noisy AC, and some noise from halls; a few guests found beds comfortable and rooms spacious.

Related guest reviews

6

Jennifer

Mar 25, 2024

·

Stayed 1 night

Rooms need obvious updates, also no mattress protectors or pillow protectors on bed. This is concerning. Hardly any channels on tv. I wanted to upgrade to a bigger room but it was too inconvenient for the lady at the desk so we just dealt with what we had.

6

Kenneth

Aug 11, 2024

·

Stayed 2 nights

Needs updated

6

Marjorie

Jun 17, 2025

·

Stayed 4 nights

The location of the hotel was convenient. The size of the room was good. Enjoyed the free breakfast. The hotel has aged and could use some updating. Some areas of the hotel looked unclean. In the room there were holes in the wall where pictures once hung and one of the curtain panels was missing. The curtain panel that was there was not hung properly. Some light bulbs in the bathroom were out. So bathroom was not well lighted. This was reported but nothing was done.

8

Allison

Jun 22, 2025

·

Stayed 1 night

Room door didn't shut correctly nor did the bathroom door. No sheets for pullout bed. Check in clerk was nice and professional, able to get rooms close together despite last minute reservation. Checkout was good as well. Breakfast was good and clean. Hotel is older and definitely not worth the money we spent for a night but beds were comfortable and we're on the road again!

8

Catherine

Mar 3, 2025

·

Stayed 1 night

I don’t normally complain or write reviews. I think most reviews are people who hated it or loved it. I didn’t hate it, but I think I was given the worst room in the hotel. It was right next to the front entrance on one wall and had the ice maker and vending machines on the other. It shouldn’t be a room. It should be storage. Also- the bathroom floor and walls were disgusting. Luckily, I was too tired to care much about the noise or the dirt.

6

Jim

Jan 7, 2025

·

Stayed 1 night

Breakfast offered several options. Room was ok, although not very sound proofed.

6

Melissa

Sep 10, 2023

·

Stayed 1 night

The air-conditioning in room 415 was terrble. It felt sticky to sleep and the fan was making this noise all night. We got not sleep. The mattresses were old and stained. Not comfortable 😕

6

Ron

Jul 20, 2025

·

Stayed 1 night

To start the clerk had a Soviet socialist pin on. As veteran not happy about doing business that supports socialism. Second the property had musky smell. Not dirty but like it stays wet. Second it doesn’t look like it has been updated since the it was built. The carpet in the room was worn and had a horrible patch job. I don’t believe it is worth the $100+ a night rate.

8

Beverly

Apr 17, 2023

·

Stayed 2 nights

This was a very small property. It felt tight. There was not a lot of dining area and the breakfast was not at varied as expected. The condition of the room was fair. The bathroom was not in great condition, the paint was peeling and in poor condition where the tiles met the wall. The bathroom was quite small. At least it was quiet.

8

Traci

May 19, 2024

·

Stayed 2 nights

The bed and air conditioning were 10 out of 10. I like for my room to be cold while I sleep. The air conditioner worked great.

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Service

Service is mixed: numerous guests praised friendly, helpful front desk staff, but others reported rudeness, privacy or billing concerns, slow responses, and little help during problems.

Related guest reviews

8

Marla

Sep 24, 2023

·

Stayed 4 nights

The ladies at the front desk was extremely nice & helpful, especially the lady who checked me in. Room was neat & clean, left do not disturb tag on door as I cleaned my room each morning. Some if the ladies at breakfast were a bit curt & reminded me the dining area was closing in 10 minutes. I selected my “breakfast” and returned to my room.

2

Tammy

Nov 28, 2025

·

Stayed 1 night

The desk clerk give my ex boyfriend my room number and told him I was staying there. They also let him bang on my door for 20 minutes and set in parking lot for over 4 hrs blocking my car in

2

Kiara

Jan 26, 2025

·

Stayed 2 nights

THIS WAS THE WORST HOTEL EXPERIENCE IN MY LIFE , molded shower heads , broken toilets , VERY VERY RUDE FRONT DESK RECEPTIONIST , they tried to charge me twice for a room that I prepaid for and tried to charge me for fees that no one told me about even though I asked about fees prior to my booking , very UNPROFESSIONAL

2

SCOTT

Mar 13, 2023

·

Stayed 1 night

When checking in, the young lady at the counter didn't say one word to me, not even hello or good evening. She programmed my room keys and tossed them on the counter. She immediately went back to speaking with her coworker. She acted as if I was inconveniencing her by being a customer. She didn't tell us where our room was, where to park, and also didn't tell us the elevator was broken and we would have to use the stairs. She didn't tell me about checkout times or the breakfast times. She literally said NOTHING to me. The breakfast was horrible. The waffle iron didn't cook the waffles all the way. There weren't many other options for breakfast. The overall condition of the room and hotel were gloomy and seemed to be run down. The mattresses were not comfortable at all. A drug deal went down right in front of the hotel door when we were checking out. I will never stay at this hotel again.

2

Jeanine

Apr 13, 2024

·

Stayed 9 nights

The room was not clean. The carpet was dirty and stained. There was cockroaches and mold in the bathroom. Employees entered our room by using their key without knocking several times including once in the evening. I do not know why they needed to come in our room at 9:30 pm. They ran out of supplies for breakfast. Our key to the room quit working multiple times so we had to keep getting it redone so we could get into our room. The ice machine on our floor was broken and we were told the only ice machine was on the top floor. We complained about it all, but barely got an apology.

10

Robert

Nov 19, 2025

·

Stayed 1 night

Courteous staff. Hotel perfect in location for our needs. Room facilities perfectly adequate for our overnight stop on a long trip.

10

Darlene

Sep 16, 2025

·

Stayed 3 nights

It was the best in a long time. All the staff was GREAT! My room was nice and clean, well maintained. I'll book again.

10

Olivia

Jul 12, 2025

·

Stayed 1 night

I work at a hotel so the front desk is the most important experience and the front desk clerk really was such a wonderful lady, she opened her arms to this hotel with a huge smile ,just was trying to get away and really enjoyed myself and will definitely stay again

2

destiny

Sep 1, 2025

·

Stayed 4 nights

So for starters when I first arrived there was a dirty shirt from someone else on the chair in the room. Then they kept deactivated my key cards every day. Never cleaned the room or replaced towels unless I had to tell the staff to do so. My card that was on file got charged for a drink that I didn’t even buy. Even though the desk clerk was given another card to charge they still charged the main card. The desk clerk still charged both cards. Then when was asked about the transaction the other desk clerk had an attitude. My whole entire experience was very much horrible from start to finish. I won’t ever stay at this specific hotel ever again.

10

Antoinette

Sep 20, 2025

·

Stayed 1 night

Front desk managers were excellent, Chelsea and jet. And thank you

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Location

Location is convenient near Hamilton Place and major roads, with easy access to restaurants and shopping; several guests also felt safe.

Related guest reviews

8

Justin

Apr 19, 2024

·

Stayed 1 night

It was convenient for our needs.

8

Galen

Jan 16, 2023

·

Stayed 19,372 nights

The hotel was clean. It is a little dated but compared to the prices of other hotels I would probably choose this one again. Very convenient to Hamilton Place Mall and a vast array of eating places.

10

Paul

Dec 3, 2024

·

Stayed 2 nights

The location was great. We were there for our grandson's football tournament and it was easy to get around to the different fields. Plus the advantage of being so close to Hamilton Place for shopping during down time was great. The room was clean and the bed was very comfortable. It was nice to have the extra sitting area also.

8

Deborah

Nov 19, 2024

·

Stayed 1 night

The hotel is very clean, safe and conveniently located right off the highway. The front desk staff was very friendly and helpful at check in and breakfast the next morning was perfect. I was looking forward to nice hot shower after a long day on the road but the water only ever got luke warm but was hot the next morning and the tv kept loosing its signal so that was annoying but overall I would recommend this hotel.

10

Robert

Nov 19, 2025

·

Stayed 1 night

Courteous staff. Hotel perfect in location for our needs. Room facilities perfectly adequate for our overnight stop on a long trip.

8

Steven

Apr 2, 2023

·

Stayed 1 night

Convenient location, clean room. Bathroom needed updating and refrigerator did not work but staff was very friendly.

10

Sarah

Mar 15, 2024

·

Stayed 1 night

Great location!

6

michelle

Dec 28, 2023

·

Stayed 1 night

Area felt very safe, also very close to the highway as we were just passing thru. The location is well used and there was mold in the shower so we just didn't take a shower. Mind you it is mold in the grout sealer so maybe just some fresh white mold resistance chalk would fix that. The breakfast was enough options to get us moving in the morning with out adding an additional stop. The staff we saw were very friendly and polite for sure!!!

10

tom

Mar 3, 2024

·

Stayed 1 night

Close to many restaurants

8

Metellus

May 19, 2024

·

Stayed 2 nights

All in all was a Good stay but the room floor needs to be cleaned and the sofa had a big stain on it but the staff was exceptionally nice and super convient near the highway will definately stay here again just not in the same room

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Dining

Breakfast is inconsistent, ranging from adequate to poor, with mentions of late setup, items running out, limited variety, and equipment not working; some guests enjoyed it.

Related guest reviews

4

Nancy

Oct 31, 2023

·

Stayed 1 night

Everything was alright, till breakfast. Breakfast was late, juice machine was put of order, waffle maker did not work, and staff maker said it had not for a week, butdid not shut it off and put on an out of service note. I had yogurt which was fine my husband had the eggs, bacon and sausage patty. He ended up with an upset stomach.

6

Marjorie

Jun 17, 2025

·

Stayed 4 nights

The location of the hotel was convenient. The size of the room was good. Enjoyed the free breakfast. The hotel has aged and could use some updating. Some areas of the hotel looked unclean. In the room there were holes in the wall where pictures once hung and one of the curtain panels was missing. The curtain panel that was there was not hung properly. Some light bulbs in the bathroom were out. So bathroom was not well lighted. This was reported but nothing was done.

6

Jim

Jan 7, 2025

·

Stayed 1 night

Breakfast offered several options. Room was ok, although not very sound proofed.

8

Philip

Aug 6, 2024

·

Stayed 1 night

The breakfast ended too soon.

10

Adam

Mar 8, 2024

·

Stayed 4 nights

Awesome breakfast

8

William

Sep 7, 2025

·

Stayed 2 nights

They didn't charge a security deposit, but the morning of checkout my card was charged an additional $82 and when we asked the front desk they said it was "part of an audit and would be credited back to the card" but didn't give any kind of time estimate or further explanation. The room felt damp the whole visit, but was otherwise clean and comfortable. Breakfast had a meat and egg option, waffle maker, individually packaged juices and yogurts, muffins, bread, and bagels as well as fresh fruit and hot and cold cereal options. No option for non-dairy milk. The pool was closed because it had flooded. We had to have key cards replaced and remagnetized multiple times because they stopped working on our door after a few swipes. Otherwise, staff was friendly and helpful.

6

Jeff

Jan 8, 2023

·

Stayed 19,360 nights

The hot and cold breakfast was quite nice. The staff that was placed in control was last minute help and wasn't given the needed instructions to handle all that was needed. We had the main light out when entering the room and the staff could not help with this. Also, we were given an accessible room through the reservation but did not need it. I asked for a regular standard king room, but the staff didn't know how to change this. The shower in the accessible bathroom ran water almost throughout the bathroom floor. The only thing to stop it was the shower curtain.

6

michelle

Dec 28, 2023

·

Stayed 1 night

Area felt very safe, also very close to the highway as we were just passing thru. The location is well used and there was mold in the shower so we just didn't take a shower. Mind you it is mold in the grout sealer so maybe just some fresh white mold resistance chalk would fix that. The breakfast was enough options to get us moving in the morning with out adding an additional stop. The staff we saw were very friendly and polite for sure!!!

6

Bonita

Dec 31, 2024

·

Stayed 3 nights

Breakfast not really good. Noisy hotel. Not the worst, but just okay.

4

Cindy

Oct 12, 2024

·

Stayed 1 night

The hotel was understaffed. The breakfast was not properly staffed and items and coffee ran out.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$59
February	$61
March	$71
April	$71
May	$72
June	$83
July	$70
August	$68
September	$72
October	$75
November	$74
December	$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $72	15 $75	16 $75	17 $71	18 $80	19 $79
20 $71	21 $71	22 $73	23 $73	24 $73	25 $88	26 $81
27 $76	28 $77	29 $77	30 $77

Su	Mo	Tu	We	Th	Fr	Sa
				1 $77	2 $108	3 $108
4 $77	5 $77	6 $77	7 $77	8 $77	9 $108	10 $108
11 $78	12 $78	13 $79	14 $77	15 $89	16 $110	17 $110
18 $77	19 $77	20 $77	21 $77	22 $119	23 $110	24 $110
25 $77	26 $77	27 $77	28 $77	29 $77	30 $102	31 $102

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite

Room, 1 King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Hamilton Place

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Prices for upcoming dates