Best Western Potsdam University Park Inn, NY

Great experience- I come there all the time bc my daughter attend Crane. Always a good experience & I love all the upgrades. The new construction looks great

Amazing staff. Above and beyond service provided. The staff truly cared about the experience and our stay. Looking forward to making this our home away from home when visiting my child at college.

This was my 2nd stay at this hotel. I stayed here about two years ago during the major renovation and had a good experience, so I was happy to return after the renovation and under Best Western. Unfortunately, this stay was disgusting. We checked in around 8:30 PM on August 25. The pet-friendly hotel smelled strongly of dog. Worse, our room had what appeared to be another guest's hair throughout the bedding: hairs on the pillowcases, between the sheets and blankets, and sticking out of the bedding. When I pulled back the fitted sheet, I found even more hair, dirt/wood chips and black fuzz trapped between the mattress & sheets. It was disgusting and made us question whether the bedding had been changed at all. The hotel was sold out, so we could not change rooms. Olivia at the front desk was excellent. She spent 15+ minutes vacuuming the mattresses and completely remaking the beds herself. She went far beyond what should have been expected of her. There were more problems: the heater set off the smoke detector, the toilet repeatedly ran and would not flush properly, there was a hair in my scrambled eggs, and the body wash was empty. I understand that toilets break and an occasional hair can end up in food. What is unacceptable is finding another person's hair and debris throughout the bedding. If this is the result of Best Western's housekeeping standards or policy, it is completely unacceptable. Guests should never have to sleep in bedding containing another guest's hair.

The room’s temperature control was broken and all we heard all night was doors slamming. We had an end of the hallway room. The staff was nice. Breakfast was good. The location was perfect for us dropping our daughter off to Clarkson University. We used an another app to make the reservation and we added a night later to our stay. Upon check in the staff member said it was not reflected in the communications and wasn’t sure if we could be accommodated. He did find a room for us in the end. But suggested we go through them directly for reservations.

Large clean room great breakfast and location with very cheerful staff. Thankyou