WoodSpring Suites Charlotte - Arrowood

Everything was great. Clean room, easy check-in.

Good staff and very clean hotel ,Rooms are very spacious .

My stay is always good. Nick, Molly the GM and Assistant Gm everyone is so friendly.

I rarely leave reviews, good or bad, but this experience was concerning enough that I feel others should be warned. I stayed here in late March for my daughter’s frisbee tournament because her team was staying here. I expected a basic hotel, and that was fine. The problems went far beyond that. My daughter’s flight was delayed and when her team arrived late, their rooms had been given away despite several attempts to call the hotel to notify them. No one answered. Even more concerning, I left my room for a few hours Saturday and returned to find my door ajar. Inside was a cup of soda spilled across the floor, with the cup, lid and straw left behind. It was not mine. Someone had clearly been in my room, yet the front desk showed no concern and said no one could help because housekeeping did not work weekends. I was even refused extra towels to clean it up because extra towels are not policy. I finally asked for a mop and was handed one without a bucket. The employee was rude and dismissive and actually told me he didn’t care because he had given his notice and wouldn’t be working there much longer. I cleaned up as best I could, packed my belongings and checked out a night early because I no longer felt comfortable staying there. I was told I would not be refunded for the unused night. A basic hotel is one thing. Finding your room unsecured and evidence someone entered it, followed by complete indifference from staff, is entirely different. I would not stay here again.

ana