Name: Holiday Inn Express Jamestown by IHG
Address: 803 20th St Sw, Jamestown, North Dakota, United States of America, Jamestown, North Dakota, US
Price range: US$98–US$219 per night
Rating: 7.1

What guests think

Across recent reviews, guests describe Holiday Inn Express Jamestown by IHG as conveniently located with generally comfortable beds, while recurring downsides include long-running pool and hot tub closures, ongoing renovation, dated interiors, and inconsistencies in cleanliness and staff interactions.

Some guests also mention limited parking and occasional noise. Breakfast feedback is mixed—often praised, but with reports of thin selection, stock running out, or temperature concerns. Overall, it suits a simple, convenient overnight stay if you are flexible about amenities and condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool and hot tub are repeatedly reported closed for an extended period, sometimes without advance notice; a few guests were allowed to use a neighboring hotel’s pool. Guests also note ongoing renovations, tight or limited parking, and occasional equipment or common-area issues.

Related guest reviews

8

Cynthia

20 Dec 2025

·

Stayed 1 night

I have stayed at this hotel quite often. Overall it is a nice place, however the pool and hot tub have been closed for over a year.

4

JUSTIN

23 Sept 2025

·

Stayed 1 night

The property was under construction which wasn't described beforehand. Pool area was closed. Breakfast was very poor with few options even with 45 minutes of time left. Very disappointing. Room was clean which is the only reason i didn't give this a 1 star rating.

6

Jennifer

12 Oct 2025

·

Stayed 1 night

Ok place for a night. We didn’t know the pool and hot tub were closed. Good selection for breakfast.

8

Troy

8 Sept 2025

·

Stayed 2 nights

It was an ok stay. The pool was under renovation, we didnt know about that until we checked in. With that said the property had arrangements with the hotel next store to use the pool.

6

Michael

27 Jan 2025

·

Stayed 2 nights

Arrived to find the pool and hot tub were out of service but had no advance notification. Water in shower did not get hot enough. The sink did, so my guess is a scald guard was installed but set too low. With many options in the area, I would opt for a different property for future stays

4

Stanley

12 Sept 2025

·

Stayed 1 night

Not Holiday Inn quality. Blackout curtains torn, not working closing correctly. Bathtub stained, not feeling clean. Lack of on property parking due some construction and contractor taking parking space.

6

Ashlee

12 Sept 2025

·

Stayed 2 nights

I wish it would be listed if a property's pool is closed. We have two young kids that were so excited to go swimming. Granted the hotel right next to us allowed us to their pool.

2

Patricia

26 Aug 2023

·

Stayed 1 night

Pool and hot tub in terrible condition. Didn’t look like they would be doing anything about it in the future

6

Edward

8 Oct 2025

·

Stayed 1 night

Under remodel no pool, had to get fly swatter to kill flies in room.

4

Laura

6 Mar 2025

·

Stayed 2 nights

Microwave was disgusting. A plate of hot pockets was left behind for me to discover. My toilet was broke and ran after every flush. The treadmill in the work out area shook so bad when I was jogging, I had to get off.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple reports mention stained tubs and carpets, dust, musty odors, leftover items in fridges, and missed housekeeping, while some reviews note clean rooms.

Related guest reviews

6

Cheryl

24 Jul 2023

·

Stayed 2 nights

The room could have been more clean. There was stuff behind the night stand and the bath tub had a ring around it plus a few hairs. The headboard was dusty along with around the lamp on the desk. The coffee maker was not cleaned after last patron. The windowsill was dirty and the fitted sheet kept coming untucked. The fridge could have used a little wipe down too. Other wise the front desk service was amazing very friendly and welcoming. The pool and hot tub were out of service which was a disappointment but otherwise it was a nice stay

10

Andrew

19 May 2023

·

Stayed 1 night

While the hotel lobby and public facilities are typical of a Holiday Inn Express, our room smelled stale and musty. It was that smell that is characteristic of an old, damp carpet in need of a deep clean or replacement.

6

Robin

14 Sept 2025

·

Stayed 1 night

I was told when we checked that they were remodeling. Good thing. Overall, the room was clean. However, carpets are stained, room smelled like cigarettes, and towels were threadbare. Bed was very cozy and comfortable.

2

Valarie

27 Apr 2024

·

Stayed 1 night

Room at check-in was dirty. The toilet bowl had visible feces on it, urine in front of the toilet, the mirror had splatter, toilet paper had maybe 10 squares left on it and the ice bucket/cups were on the counter next to the toilet.

6

Mary

8 Jun 2023

·

Stayed 1 night

The elevator and the main hallways around the first floor area were dirty and needed attention. Not welcoming.

6

Edward

8 Oct 2025

·

Stayed 1 night

Under remodel no pool, had to get fly swatter to kill flies in room.

4

Mellisa

20 Oct 2024

·

Stayed 1 night

First the pool and hot tub were closed, then i got to the room and it had a musty smell. There were curtains missing and many dirty things in the room.

2

Anita

9 Aug 2025

·

Stayed 1 night

Dirty bathtub, very dusty room, no ice machine, mediocre breakfast (cold, tasteless eggs), had to throw icky food away that was in fridge when we got there, looked like one bed had unchanged sheets. Bed was comfortable.

4

Michael

21 Apr 2025

·

Stayed 1 night

Dirty carpets, refrigerator and coffee machine.had to change rooms twice to find one half way clean

6

Darrell

29 Aug 2023

·

Stayed 3 nights

The hotel rooms are in need of a refresh. The lounge chair in the room was badly stained. Carpet probably due to be changed out. The actual bathroom in the room is quite small. All that said, the breakfast was very good and the staff are all awesome!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and show wear, with maintenance issues such as inconsistent water temperature, slow-draining tubs, noisy HVAC, and occasional TV problems; noise from other guests can be a concern. Beds are generally comfortable, and some rooms are spacious.

Related guest reviews

10

Dave

7 Sept 2025

·

Stayed 1 night

Slept wonderfully!

8

Cindy

21 Dec 2022

·

Stayed 1 night

Large room, bed is too hard for my liking but if someone likes super firmness it would be great. We ended up getting moved to a different room due to the tub not draining properly. Couldn’t shower due to that. The new room was much better. Customer service was good. Definitely a good place to stay for a couple nights.

8

Brian

15 Feb 2023

·

Stayed 1 night

Pool and hot tub were closed for maintenance. Tv connection went out many times. Checked wires everything seemed tight. Wasn't the service. Nice place good breakfast.

8

Cassandra

2 Dec 2024

·

Stayed 1 night

We arrived around 1030/11pm. No one was at the desk. When the guy did come out he was busy watching whatever was going on in the parking lot (which appeared to be nothing) and the guy walking in. He was not very pleasant. Every staff member we encountered looked crabby, and was in sweat pants, and a T-shirt. I had a hard time identifying who actually worked there. The room was out dated. But clean. Very comfortable. Breakfast was good. Service was not good.

10

Beth

6 Jun 2025

·

Stayed 1 night

Great stop for us, comfortable bed and good breakfast. Just a passing through stop so no amenities used.

8

Brian

17 Jun 2024

·

Stayed 1 night

We had a view of the rooftop. The air conditioner unit was very loud. The fridge in the breakfast area was not cold this morning and the temperature inside read almost 60. 😮 I went to the front desk and when I told her she said they were having problems with it. I asked her for two yogurts from the kitchen fridge. The fridge needs to be in top shape and the temperature checked. This is a concern.

6

Merna

20 Jul 2025

·

Stayed 1 night

Carpet throughout needs updating.

8

Maichou

19 Jul 2024

·

Stayed 1 night

It was quiet and in a convenient location. The bed was extra plush and not comfortable at all. The shower pressure and water temp was horrible. Overall, it did the job for my one night stay. I would not stay here again if I were in the area.

6

Angela

7 Apr 2025

·

Stayed 1 night

The guest in the room above us was stomping around all night and dropping stuff on the floor loudly. We were just in town for a funeral and we’re trying to get some rest for a funeral the next day so it was hard to sleep.

6

Eric

15 Apr 2025

·

Stayed 1 night

When I got there to check in, no I be was at the front desk. Waited 10 minutes, finally went to get food and came back. Waited another few minutes. The shower didn’t drain well.

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AI-generated summary based on recent guest reviews

Service

Service quality varies widely, with several reports of slow or unfriendly check-in and poor communication, while others cite welcoming staff and smooth check-ins.

Related guest reviews

8

Julie

25 Oct 2024

·

Stayed 1 night

When we checked in we were not given any information. We didn’t know time of breakfast until we went to look at the breakfast area. We reserved and paid for a king room. We were given a double queen room. We went back down to the front desk and the attendee was not friendly at all about it. She just reached for another key on the desk and said here. I commented I didn’t want a problem I don’t want someone else walking into our room she said no. Didn’t apologize or anything very unprovoked in my opinion.

8

Cassandra

2 Dec 2024

·

Stayed 1 night

We arrived around 1030/11pm. No one was at the desk. When the guy did come out he was busy watching whatever was going on in the parking lot (which appeared to be nothing) and the guy walking in. He was not very pleasant. Every staff member we encountered looked crabby, and was in sweat pants, and a T-shirt. I had a hard time identifying who actually worked there. The room was out dated. But clean. Very comfortable. Breakfast was good. Service was not good.

6

BRENDA

4 Sept 2024

·

Stayed 1 night

My husband and I checked in at 7:30 PM and was greeted by a not so friendly employee on his phone and I felt like we were disturbing him when checking in. Room was good and as well as the breakfast. I also must say the gentlemen checking us out was nice.

10

Shari

3 Nov 2024

·

Stayed 1 night

Smooth check in

10

Michael

21 Jan 2025

·

Stayed 1 night

Easy fast check in

4

Gary

29 Aug 2024

·

Stayed 1 night

The checkin process by Sam was not the best. He seemed indifferent to us and was put out when we requested a second card key.

4

Amanda

25 Aug 2024

·

Stayed 2 nights

Very disappointed 😔 while checking in the staff was very rude. Wouldn’t even look at me and had an earbud in ear. My daughter was getting ready for college and we saw we could get a discount. When I asked about it I was told that I can’t receive discount because I “didn’t do it right” with no other explanation. Pool was also closed and wasn’t notified about this at all.very disappointed and will not stay here again

6

lauren

22 Aug 2025

·

Stayed 1 night

Slow check in. Could not get a room key due to updated software not working properly. A staff member had to keep letting me into my room. Shower head was loose and kept spinning due to the water pressure. Hard to get a decent shower

6

Sheila

25 Jul 2024

·

Stayed 1 night

Sadly disappointed with this Hotel. Now I know it's hard to find good help these days but WOW... Check in was awful and I immediately did not want to stay here. Pretty sure hotels are still in the hospitality business right? I do not have enough space here to list everything. No greeting, the front desk guy just looked at me like why are you here? No info about hotel amenities ,no direction to our room, he just took the cc and id and had me sign the paper and gave us a key. Room was dusty and hair in the shower, screen had a hole in it. Hot tub and pool out of order. Elevator had fingerprints everywhere and the carpet was dirty. There is more but I'm done. Too bad you go vacation and cannot enjoy the stop for the night because of a bad hotel stay

10

Kip

22 Sept 2025

·

Stayed 1 night

Clean facility, room clean & guest ready. Front desk staff super welcoming

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AI-generated summary based on recent guest reviews

Location

Convenient location near the interstate and restaurants; some guests mention a safe area and limited highway noise. A few note bright nearby signage or tricky parking.

Related guest reviews

10

Cory

23 Jul 2023

·

Stayed 1 night

Room was clean. Property was easy to access. Only interacted with one staff at check in. Pool and Jo tub were closed. Breakfast was a good spread.

10

Jeffrey

16 Dec 2023

·

Stayed 1 night

Nice central place to stay for my wife and I

6

JEFF

30 Jul 2024

·

Stayed 1 night

Obviously gets a lot of traffic, exterior appearance was decent, interior showed wear and appeared a bit dingy. Close to the interstate but surprisingly not as noisy as I had worried. Staff was average, not terribly welcoming or going above but not rude. Possibly needing some plumbing repairs as the cold shower at 8am was not appreciated.

10

Rosemary

8 Oct 2025

·

Stayed 1 night

Breakfast was excellent nd great location.

8

Leslye

9 Aug 2024

·

Stayed 1 night

Quiet friendly staff Disliked the bright McDonalds sign next door at night

10

Janet

4 Jun 2023

·

Stayed 1 night

Safe area, restaurant right next door

4

Matthew

21 Dec 2023

·

Stayed 1 night

We booked this hotel because it lists a hot tub and pool as amenities. Someone commented that both were closed in September 2023. Both are still closed 4 months later when we arrived. This was quite disappointing. On top of that, the staff member at check-in was decidedly not welcoming. The room itself was okay, but it looks like it needs some updates (and has needed them for a few years). The breakfast was excellent though. The location right off the interstate is hard to beat too. Parking is tricky though.

10

Nancy

5 Mar 2023

·

Stayed 1 night

An Oasis in a city with very serious problems.

10

Casey

5 Feb 2023

·

Stayed 1 night

Great location, clean, lots of hot water

6

Matthew

5 Nov 2024

·

Stayed 2 nights

It was not that far from pizza ranch that’s a plus. But the room itself the sink and tub doesn’t drain fast like it should, they both clog up, bed was so so, but overall it works we got a room to stay for the 2night

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: many praise the selection and taste, while others report limited options, items running out early, missing favorites, or temperature concerns.

Related guest reviews

8

Amanda

27 May 2023

·

Stayed 1 night

Great breakfast, liked the healthier food options. Disappointed about the pool not working and not being notified about it.

4

JUSTIN

23 Sept 2025

·

Stayed 1 night

The property was under construction which wasn't described beforehand. Pool area was closed. Breakfast was very poor with few options even with 45 minutes of time left. Very disappointing. Room was clean which is the only reason i didn't give this a 1 star rating.

6

Jennifer

12 Oct 2025

·

Stayed 1 night

Ok place for a night. We didn’t know the pool and hot tub were closed. Good selection for breakfast.

8

Rhonda

2 Sept 2025

·

Stayed 1 night

Our room was clean and breakfast was very good.

10

Rosemary

8 Oct 2025

·

Stayed 1 night

Breakfast was excellent nd great location.

8

Brian

17 Jun 2024

·

Stayed 1 night

We had a view of the rooftop. The air conditioner unit was very loud. The fridge in the breakfast area was not cold this morning and the temperature inside read almost 60. 😮 I went to the front desk and when I told her she said they were having problems with it. I asked her for two yogurts from the kitchen fridge. The fridge needs to be in top shape and the temperature checked. This is a concern.

4

Flor

13 Jun 2024

·

Stayed 3 nights

The stay was okay. The pool was closed that whole week. The breakfast was bad, they had no pancakes or waffles for us to make. The fitted sheets on the bed keep rolling up as soon as you layed in the bed. The pillows where awesome. We ran out of toilet paper.

6

Sara

1 Apr 2025

·

Great breakfast

2

Anita

9 Aug 2025

·

Stayed 1 night

Dirty bathtub, very dusty room, no ice machine, mediocre breakfast (cold, tasteless eggs), had to throw icky food away that was in fridge when we got there, looked like one bed had unchanged sheets. Bed was comfortable.

4

Matthew

25 Aug 2023

·

Stayed 3 nights

Out of breakfast by 8 AM. Old, worn out property

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$113
February	US$119
March	US$141
April	US$132
May	US$134
June	US$133
July	US$145
August	US$151
September	US$150
October	US$148
November	US$127
December	US$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $199	17 $158	18	19 $126
20 $98	21 $118	22 $141	23 $141	24	25	26 $144
27 $110	28 $145	29 $136	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $108	3 $113
4 $117	5 $132	6 $155	7 $141	8 $127	9	10 $137
11 $117	12 $136	13 $147	14 $129	15	16 $196	17 $219
18 $115	19	20 $142	21 $126	22 $122	23 $148	24 $133
25 $117	26 $132	27 $128	28 $122	29	30 $125	31 $113

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 Double Bed

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Standard Room

Standard Room, 1 Queen Bed, Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Jamestown by IHG

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Prices for upcoming dates