Gateway Inn

We were able to have a ground floor room. We came in late from a wedding and were able to park in front of our room instead of having to park away down from the room like we have had to do at other hotels.

Did not accommodate my disability. Refused to transfer me to a first floor room. Hand rail on stairs was broken.

Your website does not communicate very well with the hotel, they wanted to charge us again when we had already paid. The first room we had was a smoking room, we are not smokers. The website says free breakfast, they only had coffee, we don't do just coffee for breakfast. No facilities to print boarding passes for air travel.

Pretty average. No Wifi or workable ice machine. Door jambs need paint, bathroom fan missing plate, receptacles do not keep electrical items plugged in, shower faucet not working properly, no plugs for bathtub or sink drains.

There was a shopping cart with caution tape around the entire front and the curbs were broken concrete and the dumpster was open and there was another grocery cart

Guests are a mix of truck drivers and travelers who need their sleep and party crazies that rant all night...no security

It was so dirty that we left and got a refund. I’ve never done that. There were bugs, it smelled like smoke, the sheets looked dirty, the furniture was cheap and broken, etc. it was the most disgusting room I’ve ever seen. I feel so bad leaving this review but it was horrible.

Bed bugs, cigarette burns all over my room, my sheets were a yellow tint from the cigarette smoke. I asked for a new room and had all the same problems

Ants, roaches, smelled like cigarettes. No coffee for room. Lights flickering, tv sound was out of sink on all channels, patched walls not painted. DUMP!

The chairs in the room were pretty dirty. I don’t know if it was from overuse or just not being cleaned. It did not look like the pictures. The furniture was beat up. It was musty in the room. We had to bring our own air fresheners just to be able to breathe And I asked to go to a different room because there was the smell of smoke in a non-smoking room and she told me that all the vents were kind of connected so no matter what room I went to I was gonna smell it.

This hotel was utterly disgusting. The room smelled like cigarettes and beer dispite requesting a nonsmoking room. The water was not running well and came out in spurts every now and then. The tub was completely dirty and no amount of cleaning could make it come clean. Pulling back the comforter, the sheets were ripped and bugs was crawling around in it! Could not even sleep in that room. Went to the front desk and the white lady with brown hair and a bull piercing said we know there is nothing I can do about it. When I asked for a refund to get another room she refused and said I can go somewhere else but there is no refunds available. Utterly disgusting! When I complaints to hotels.com they lied and said I never said anything and I never complained. Dispite me asking them to have a manager look at the cameras to show! Save yourself time, money, and patience.

The lobby looked really nice. The receptionist was nice. The first room was "non-smoking" but smelled like an ashtray. The nice receptionist offered a different but it smelled like weed. We tried a 3rd room and it smelled like a slightly cleaner ashtray. We checked out immediately.

The room was dirty.

Very outdated and in need of updates. Furniture was falling apart/ stained. Linens were all stained. Mildew in the bathroom. Peeling wallpaper. Hole in the ceiling. Overall - disgusting.

I must say the only thing pleasant out my stay was the managers in the morning hour. Me and my daughter stayed here and online it looks ok but when u go in they fail to mention all of the roaches and

Lots and lots of roaches Very heavy cigarette smell Ac could not keep up

It was a good ,except for the noise when its after 12am and the room needs to be painted and the bathroom toilet wound not stop running. Also the outlets needed to be fixed, they were just hanging on the wall.

Quiet

The chairs in the room were pretty dirty. I don’t know if it was from overuse or just not being cleaned. It did not look like the pictures. The furniture was beat up. It was musty in the room. We had to bring our own air fresheners just to be able to breathe And I asked to go to a different room because there was the smell of smoke in a non-smoking room and she told me that all the vents were kind of connected so no matter what room I went to I was gonna smell it.

Very outdated and in need of updates. Furniture was falling apart/ stained. Linens were all stained. Mildew in the bathroom. Peeling wallpaper. Hole in the ceiling. Overall - disgusting.

This is the best hotel room I have ever stayed at in my life. Everything at this location is immaculate. My wife and I only stayed one night but I will never forget how wonderful the staff and facility were. Everyone I encountered was so kind and professional. The room itself was undersold by its pictures online. When we entered the room my wife and I were speechless. The room was everything we ever could have hoped for and more. Everything was clean and well maintained. The television was crystal clear and the bed was one of the most comfortable I have ever slept on. Thank you Gateway for your legendary hospitality. I can’t wait to travel again so that I can plan a pit stop at my new favorite hotel.

You get what you pay for, I was not expecting luxury for $77, but I was still very disappointed in the cleanliness and appearance of the room. Very old looking and not properly cleaning conditions. Didn’t stay the night.

The tv didn't work right noisy neighbors not enough towels the bed was to hard plus the furniture was old

Pretty average. No Wifi or workable ice machine. Door jambs need paint, bathroom fan missing plate, receptacles do not keep electrical items plugged in, shower faucet not working properly, no plugs for bathtub or sink drains.

Lots and lots of roaches Very heavy cigarette smell Ac could not keep up

U can’t take a bath because their was no stopper. Had to get a different room. I got a king size suite and in the picture I thought it came with a jacuzzi. It doesn’t. Half of the cable channels don’t work and I heard kids running up and down the hallway all day

The night attendant guy was very nice and funny !!

You ask for towels and wash rags and they wouldn't let you have them we slept all day and need some and wouldn't let us have any there was 4 of us

My family and I stayed for a total of four nights double bed for people one family member came over. We are now banned from the property and not able to rent from them anymore which is a blessing as far as I am concerned they were rude. rude rooms were absolutely horrific Cheaper is not always better

Very Friendly Staff

Did not accommodate my disability. Refused to transfer me to a first floor room. Hand rail on stairs was broken.

It was ok the cleaning ladies never came to give us fresh towels clean the room etc did mention it to the front desk because we had to go get more toilet paper but they still didn’t come. I don’t think we would stay there again and would not recommend

The ladies at the front desk were nice, friendly and it was a joy checking in.

Double charged me for my stay.

After a very long drive, I get to the hotel and they didn’t have a room for me. All I got was, whoever was working didn’t write down your reservation. I don’t have a room available. The staff was irresponsible and unapologetic. I wouldn’t recommend this hotel to anyone. I will never try to be cheap again. You get what you pay for.

Great hotel, sweet staff, but hotel maid was kind of rude. Almost angry that we were staying longer, but the lady at the front desk was absolutely phenomenal and sweet. Even with the maid being a little bit rude I still would give it a 10 out of 10.

I don’t think the room had been cleaned since they opened the establishment. There were drink spills all over the walls, shower head was corroded and there were roaches under the microwave. The beds were washed and cleaned but had cigarette burns and some stains. It was a lot quieter then expected but very sketchy area. A lot of people living there.. The younger lady with dark makeup needs an attitude adjustment but the older lady in the morning was extremely nice. If you have an alternative, use it.

We travel through Clarksville twice a year. We always stay here. Always clean and very friendly staff.

We were able to have a ground floor room. We came in late from a wedding and were able to park in front of our room instead of having to park away down from the room like we have had to do at other hotels.

Quiet

Room 108- First room I checked into smelled strongly of cigarettes even though this is a nonsmoking property. There was an outfit dirty panties tucked away in the fold out couch which I found while searching for bed bugs. There was white powder on the nightstand- I was assured by the very pleasant receptionist that it was not what I thought it was, none the less I was offered a different room. Room 101- Second room mostly just smelled musty, old and very very faintly of cigarettes. It wasn’t anything $50 of febreze couldn’t handle. While checking this room for bedbugs I instead found used condoms & mold on the bathroom walls. We did stay 3 nights in the room as my husband and I needed to be in town for drill at Fort Campbell. (A Convenient drive) During my stay I observed 1 housekeeping lady seemingly tasked with cleaning 60 rooms. When I brought attention to how unkept our rooms had been prior to our check in I was informed that the owner has had talks with the only house keeper and then later informed he had torn into her on my behalf. I do not believe the house keeping is staffed well enough to try to hold a single person accountable for the upkeep of 60 rooms. I may be reading into it a little much, but she could be being treated so poorly because she’s non English speaking. Unless you are used to smoking indoors, bring your own towels and bedding as the smell and residue is not washed entirely out between stays. All staff members were doing the best they could.

There was a shopping cart with caution tape around the entire front and the curbs were broken concrete and the dumpster was open and there was another grocery cart

Guests are a mix of truck drivers and travelers who need their sleep and party crazies that rant all night...no security

Very nice and great room fees great breakfast good too

Your website does not communicate very well with the hotel, they wanted to charge us again when we had already paid. The first room we had was a smoking room, we are not smokers. The website says free breakfast, they only had coffee, we don't do just coffee for breakfast. No facilities to print boarding passes for air travel.