Romana Hotel - NYC
From
$112
/ night
Select dates to see prices and availability
From
$112
/ night
About this property
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Amenities
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Self parking (subject to charges) is available onsite.
Rooms
Stay in one of 152 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided.
Location
With a stay at Romana Hotel - NYC in Long Island City (Queens), you'll be within a 10-minute drive of 5th Avenue and Rockefeller Center. This hotel is 3.2 mi (5.1 km) from Central Park and 3.5 mi (5.6 km) from Grand Central Terminal.
What's nearby
Memorial Sloan-Kettering Cancer Center(2.5 miles)
5th Avenue(2.6 miles)
NewYork-Presbyterian / Weill Cornell Medical Center(2.6 miles)
Central Park(2.7 miles)
Mount Sinai Hospital(2.9 miles)
Solomon R. Guggenheim Museum(2.9 miles)
Rockefeller Center(3 miles)
Museum of Modern Art(3 miles)
St. Patrick's Cathedral(3 miles)
United Nations Headquarters(3 miles)
Madison Avenue(3 miles)
Carnegie Hall(3 miles)
Chrysler Building(3 miles)
Columbus Circle(3.1 miles)
Empire State Building(3.1 miles)
LaGuardia Airport (LGA)(5.6 miles)
Teterboro, NJ (TEB)(15.5 miles)
John F. Kennedy Intl. Airport (JFK)(15.5 miles)
Newark Liberty Intl. Airport (EWR)(20.7 miles)
Stewart Intl. Airport (SWF)(66.7 miles)
Free Wi-Fi
Non-Smoking Rooms
Family Room
Tour Desk
24-Hour Front Desk
Concierge Services
Location
38-59 12th Street, Dutch Kills, Long Island City, New York (and vicinity), New York, United States of America
Memorial Sloan-Kettering Cancer Center (2.5 miles)
5th Avenue (2.6 miles)
NewYork-Presbyterian / Weill Cornell Medical Center (2.6 miles)
Central Park (2.7 miles)
Mount Sinai Hospital (2.9 miles)
Solomon R. Guggenheim Museum (2.9 miles)
Room options
6
Twin Room, Multiple Beds
Room details
2 Twin Beds
Sleeps 2
200 ft²
Wi-Fi (Free)TVSoundproofing
6
Double Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
156 ft²
Air ConditioningWi-Fi (Free)TV
5
Double Room, 1 Queen Bed
Room details
1 Queen Bed
Sleeps 2
200 ft²
Air ConditioningWi-Fi (Free)TV
Guest reviews of Romana Hotel - NYC
6.6
Pleasant
Based on 1,022 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Romana Hotel - NYC depict a budget-oriented property near the subway, but many guests report inconsistent service, maintenance and cleanliness problems, and amenities that do not match listings, producing uneven stays ranging from acceptable to very disappointing.
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What guests think
Reviews of Romana Hotel - NYC depict a budget-oriented property near the subway, but many guests report inconsistent service, maintenance and cleanliness problems, and amenities that do not match listings, producing uneven stays ranging from acceptable to very disappointing.
Some highlight clean rooms, comfortable beds, and good value for short stays with easy access to Manhattan. Recurring complaints include poor housekeeping, towel shortages, and basics not working or missing (hot water, keys, Wi‑Fi, curtains), with rooms often feeling unfinished or misrepresented in size and amenities. Service issues such as slow check-in, unreachable communication, and occasional billing or room‑assignment errors are also reported. The area is industrial with mixed safety impressions and limited, sometimes costly parking; expect a no‑frills stay where convenience may trade off against reliability.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are limited, with multiple reports of advertised features not provided (no breakfast, gym, or in-room coffee/fridge) and frequent outages or faults (elevator, ice machine, hot water, parking gate, signage). Expect minimal extras beyond basics.
Related guest reviews
2
Robert
Oct 17, 2025
·
Stayed 5 nights
I never stayed in a worse hotel ever. The service was horrible. My room was never cleaned I had a tough time getting clean towels. At one point, no hot water for showers. No closest, chair to sit or place to hang clothing The site said breakfast in morning. And had a gym. Neither of that last two were true. Mattresses were stacked in lobby. And the only sitting area in the hotel was torn up rattan furniture on the sidewalk, in the rain.
I never stayed in a worse hotel ever. The service was horrible. My room was never cleaned I had a tough time getting clean towels. At one point, no hot water for showers. No closest, chair to sit or place to hang clothing The site said breakfast in morning. And had a gym. Neither of that last two were true. Mattresses were stacked in lobby. And the only sitting area in the hotel was torn up rattan furniture on the sidewalk, in the rain.
2
Robert
Oct 20, 2025
·
Stayed 1 night
Drove two hours to shower and prep. No hot water. Messy lobby. Ugh.
Drove two hours to shower and prep. No hot water. Messy lobby. Ugh.
4
peter
Sep 3, 2025
·
Stayed 5 nights
area around it was bellow average. poor neighboorhood but average safe. people in neighboorhood are nice. the holel promise coffee maker ( none) for hot water. do not have that. the hotel is near subway ( really good). there is one microwave in the lobby upstairs. no cups. we had to tell them to do the beds. othewise will not come. beds were clean. the room smell when we arrive. windows cannot open. only airconditioning available for air in. airconditioning worked well. when we arrive, the computer did not work. oh my god. wait, wait. staff used her cellular phone to complete booking. not all staff were knowledgeable. we got double charge for $75 usd. or 103 can. pay at property service fee. they would not let us check in unless the property service fee is payed. .. we will ask expedia for refund. the staff were friendly but not all are train properly. but the system of the hotel is poor. blame the system. wont recomend that to anyone. wont go there again. there are better motels or hotels near by. google the area, less cheaper and more clean.
area around it was bellow average. poor neighboorhood but average safe. people in neighboorhood are nice. the holel promise coffee maker ( none) for hot water. do not have that. the hotel is near subway ( really good). there is one microwave in the lobby upstairs. no cups. we had to tell them to do the beds. othewise will not come. beds were clean. the room smell when we arrive. windows cannot open. only airconditioning available for air in. airconditioning worked well. when we arrive, the computer did not work. oh my god. wait, wait. staff used her cellular phone to complete booking. not all staff were knowledgeable. we got double charge for $75 usd. or 103 can. pay at property service fee. they would not let us check in unless the property service fee is payed. .. we will ask expedia for refund. the staff were friendly but not all are train properly. but the system of the hotel is poor. blame the system. wont recomend that to anyone. wont go there again. there are better motels or hotels near by. google the area, less cheaper and more clean.
4
Kathryn
Oct 6, 2025
·
Stayed 2 nights
I am a frequent traveler and am VERY forgiving when it comes to hotels, but I was very disappointed in this hotel. When we arrived, we weren't sure that we had the right location because there is NO SIGN on the outside with the hotel name. We got to our assigned room but it was not cleaned. We went back down to reception and got a different room, but it was a queen bed instead of the king we had paid for. There was also a loud clanging coming from the bathroom every so often, likely due to the elevator being right next to our room. They said they would address this but never did. There were also many features the hotel advertised but does not provide: -No complimentary breakfast -No fridge or coffee maker in the room -No alarm clock -If there was a gym, we weren't made aware They do have a smart TV, towels, and small shower toiletries. The one real saving grace was that the a/c worked well. They additionally let us leave our luggage in the lobby after check-out, but without any tags or accountability system, which made us nervous. Upon checkout, the staff said the hotel manager would call us about a room credit for the bed size issue, but they never did. I attempted to call the hotel three times after our trip but they never answered and there is no voicemail system. Unfortunately I have no choice left but to leave them a lousy review. Such a bummer because I could have forgiven the shortcomings if not for the total lack of communication from the staff.
I am a frequent traveler and am VERY forgiving when it comes to hotels, but I was very disappointed in this hotel. When we arrived, we weren't sure that we had the right location because there is NO SIGN on the outside with the hotel name. We got to our assigned room but it was not cleaned. We went back down to reception and got a different room, but it was a queen bed instead of the king we had paid for. There was also a loud clanging coming from the bathroom every so often, likely due to the elevator being right next to our room. They said they would address this but never did. There were also many features the hotel advertised but does not provide: -No complimentary breakfast -No fridge or coffee maker in the room -No alarm clock -If there was a gym, we weren't made aware They do have a smart TV, towels, and small shower toiletries. The one real saving grace was that the a/c worked well. They additionally let us leave our luggage in the lobby after check-out, but without any tags or accountability system, which made us nervous. Upon checkout, the staff said the hotel manager would call us about a room credit for the bed size issue, but they never did. I attempted to call the hotel three times after our trip but they never answered and there is no voicemail system. Unfortunately I have no choice left but to leave them a lousy review. Such a bummer because I could have forgiven the shortcomings if not for the total lack of communication from the staff.
4
Isley
Oct 25, 2025
·
Stayed 3 nights
The area was kind of awful, had to park a block away because there wasn’t in parking spots in the area. To securely park your car you had to pay $25 and that wasn’t bad but the next day, they told me it would be $35. We actually left a day early because of the area, hospitality and the non cleanliness of the room. NEVER AGAIN
The area was kind of awful, had to park a block away because there wasn’t in parking spots in the area. To securely park your car you had to pay $25 and that wasn’t bad but the next day, they told me it would be $35. We actually left a day early because of the area, hospitality and the non cleanliness of the room. NEVER AGAIN
8
Jamie
Sep 12, 2025
·
Stayed 2 nights
Comfortable bed. Nice hot shower. Just blocks from the F train and 2 good bodegas nearby.
Comfortable bed. Nice hot shower. Just blocks from the F train and 2 good bodegas nearby.
4
Melissa
Sep 12, 2025
·
Stayed 1 night
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
2
Valerie
Sep 8, 2025
·
Stayed 2 nights
This "hotel" is to be redone completely. Let's start with the check-in. The young man at the reception (not particularly friendly or welcoming) asked me to show him my receipt with Hotel.com. Should they not have that already?? First time ever that I book with a third-party site and the hotel wants to see proof of payment. Then the room: clean, yes, but with splatters of paint all over the floor, the fridge did not work, the toilet might have been cleaned or not, hard to say, no spigot on the faucet, splashing water all over. Best of the best: the mattress lays on a plank of plywood, and the pillows (one per person) are super small. The TV: you have either to pay for everything or log in if you have already Netflix or Amazon. Then, there was not one garbage bin in the room. On the following day, a family member checked in in another room. Her bed consisted of 3 mattresses piled on on top of each other, but the room was clean, and it would have been OK for one night, but then we saw that the bathroom floor was covered in water, caused by a leak from the toilet. We called the reception, and were curtly advised that there is no other room available. We went down to the reception and miraculously were given a key for another room. This room was similar to ours (plywood bedframe etc.), but on top of it, there was no curtain for the bathtub. We gave up and our family member decided to stay there. In a nutshell: good for young backpack travelers, bad for families and older people!
This "hotel" is to be redone completely. Let's start with the check-in. The young man at the reception (not particularly friendly or welcoming) asked me to show him my receipt with Hotel.com. Should they not have that already?? First time ever that I book with a third-party site and the hotel wants to see proof of payment. Then the room: clean, yes, but with splatters of paint all over the floor, the fridge did not work, the toilet might have been cleaned or not, hard to say, no spigot on the faucet, splashing water all over. Best of the best: the mattress lays on a plank of plywood, and the pillows (one per person) are super small. The TV: you have either to pay for everything or log in if you have already Netflix or Amazon. Then, there was not one garbage bin in the room. On the following day, a family member checked in in another room. Her bed consisted of 3 mattresses piled on on top of each other, but the room was clean, and it would have been OK for one night, but then we saw that the bathroom floor was covered in water, caused by a leak from the toilet. We called the reception, and were curtly advised that there is no other room available. We went down to the reception and miraculously were given a key for another room. This room was similar to ours (plywood bedframe etc.), but on top of it, there was no curtain for the bathtub. We gave up and our family member decided to stay there. In a nutshell: good for young backpack travelers, bad for families and older people!
2
Malani
Sep 3, 2025
·
Stayed 1 night
This hotel was poor quality, elevators not working had to walk 8 flights of stairs. One of the hallways held multiple mattresses which I had to climb over to get down to the next flight. The gate for the parking lot barely worked but yet we had to pay $50 for one night with our car not safely secured in the back. Only one door worked to get in and out of the hotel. No one was in the front having us wait a long period of time..
This hotel was poor quality, elevators not working had to walk 8 flights of stairs. One of the hallways held multiple mattresses which I had to climb over to get down to the next flight. The gate for the parking lot barely worked but yet we had to pay $50 for one night with our car not safely secured in the back. Only one door worked to get in and out of the hotel. No one was in the front having us wait a long period of time..
2
Ivana
Oct 8, 2025
·
Stayed 1 night
I wish I could give them 0 stars, everything was dirty and gross. Pubic hairs in the bathroom stains on the mirror, everything reeked of smoke and cigarettes. They don’t even have an ice machine. And when I asked about the patio to get some fresh air was told it was closed. This place just sucks
I wish I could give them 0 stars, everything was dirty and gross. Pubic hairs in the bathroom stains on the mirror, everything reeked of smoke and cigarettes. They don’t even have an ice machine. And when I asked about the patio to get some fresh air was told it was closed. This place just sucks
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring problem—dirty rooms and bathrooms, trash in hallways, construction dust, smoke odors, and missed housekeeping appear often. A few guests did find their rooms clean, but standards feel unreliable.
Related guest reviews
8
Samson
Oct 20, 2025
·
Stayed 7 nights
Clean room, bathroom was little run down but still good I thought, they didn’t have a do not disturb sign in my room so I asked the front desk if they had anymore but they didn’t. I didn’t require maid service at my stay there, so I wanted the sign. I wouldn’t mind staying again there.
Clean room, bathroom was little run down but still good I thought, they didn’t have a do not disturb sign in my room so I asked the front desk if they had anymore but they didn’t. I didn’t require maid service at my stay there, so I wanted the sign. I wouldn’t mind staying again there.
2
ANGELO PIERGIORGIO
Sep 1, 2025
·
Stayed 2 nights
The hotel didn’t even have a name tag on. The bed had a massive piece of iron sticking out that I needed to careful to avoid. No wardrobe. No room cleaning. 30 minutes needed for the check in.
The hotel didn’t even have a name tag on. The bed had a massive piece of iron sticking out that I needed to careful to avoid. No wardrobe. No room cleaning. 30 minutes needed for the check in.
10
Nina
Dec 12, 2025
·
Stayed 1 night
Very clean room, staff very friendly.
Very clean room, staff very friendly.
4
Erika
Oct 10, 2025
·
Stayed 2 nights
We stayed two nights and the room wasn't cleaned. The walls were covered in little drawings—not art, but like when you leave your child with a crayon and they start painting the walls. The hotel feels abandoned.
We stayed two nights and the room wasn't cleaned. The walls were covered in little drawings—not art, but like when you leave your child with a crayon and they start painting the walls. The hotel feels abandoned.
2
Stephen
Oct 18, 2025
·
Stayed 4 nights
Everything was dirty, there was trash on the floor in the hallway for all 5 days, an inch of dust on fake flowers in the lobby, the bathroom toilet seat was broken, the bathroom door had chunks missing from it, and no black out curtains. The staff seemed like they were the related to the owner and just mostly played on their phones
Everything was dirty, there was trash on the floor in the hallway for all 5 days, an inch of dust on fake flowers in the lobby, the bathroom toilet seat was broken, the bathroom door had chunks missing from it, and no black out curtains. The staff seemed like they were the related to the owner and just mostly played on their phones
4
Ping Yee
Sep 3, 2025
·
Stayed 2 nights
Not very clean at all
Not very clean at all
4
Melissa
Sep 12, 2025
·
Stayed 1 night
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
4
Ildiko
Sep 30, 2025
·
Stayed 3 nights
Dirty Line and towers
Dirty Line and towers
4
Laura
Sep 12, 2025
·
Stayed 1 night
The walk from the subway to the hotel felt very unsafe. The room was unfinished with what looked like construction dust and debris on the floor. The walls weren't fully painted and the closet wasn't fully built. One of the lamps wasn't working so it was very dark. There was no hair dryer or luggage holder, so my only option was to put my suitcase on the dresser. There was no desk in the room to work at. There was only one staff member at check in, so the line took more than 20 minutes to process and wait for my turn to check in. At check out, I requested a receipt and was told it would be emailed to me, but it never arrived (which means that now I have to call and follow up - I need it for corporate expenses). My biggest concern was the safety of the area. Very poor experience.
The walk from the subway to the hotel felt very unsafe. The room was unfinished with what looked like construction dust and debris on the floor. The walls weren't fully painted and the closet wasn't fully built. One of the lamps wasn't working so it was very dark. There was no hair dryer or luggage holder, so my only option was to put my suitcase on the dresser. There was no desk in the room to work at. There was only one staff member at check in, so the line took more than 20 minutes to process and wait for my turn to check in. At check out, I requested a receipt and was told it would be emailed to me, but it never arrived (which means that now I have to call and follow up - I need it for corporate expenses). My biggest concern was the safety of the area. Very poor experience.
2
Ivana
Oct 8, 2025
·
Stayed 1 night
I wish I could give them 0 stars, everything was dirty and gross. Pubic hairs in the bathroom stains on the mirror, everything reeked of smoke and cigarettes. They don’t even have an ice machine. And when I asked about the patio to get some fresh air was told it was closed. This place just sucks
I wish I could give them 0 stars, everything was dirty and gross. Pubic hairs in the bathroom stains on the mirror, everything reeked of smoke and cigarettes. They don’t even have an ice machine. And when I asked about the patio to get some fresh air was told it was closed. This place just sucks
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AI-generated summary based on recent guest reviews
Rooms
Rooms are small and often feel dated or unfinished, with reports of wrong bed sizes, noise, missing furniture or curtains, and unreliable Wi‑Fi; some guests found the beds comfortable.
Related guest reviews
10
Bruno
Aug 31, 2025
·
Stayed 1 night
Small room but very clean and comfortable
Small room but very clean and comfortable
2
Xiangxiang
Aug 30, 2025
·
Stayed 2 nights
We originally booked a twin room, but upon arrival we were given a double bed instead. There were no room key cards provided, so every time we had to ask the front desk to open the door for us, which was very inconvenient. The Wi-Fi did not work at all during our stay. We also asked the front desk for clean towels and shampoo, but nothing was replaced. Overall, this was the worst hotel I have ever stayed at. The experience was extremely disappointing.
We originally booked a twin room, but upon arrival we were given a double bed instead. There were no room key cards provided, so every time we had to ask the front desk to open the door for us, which was very inconvenient. The Wi-Fi did not work at all during our stay. We also asked the front desk for clean towels and shampoo, but nothing was replaced. Overall, this was the worst hotel I have ever stayed at. The experience was extremely disappointing.
2
Dan
Sep 23, 2025
·
Stayed 1 night
Do NOT stay here, complete disaster. How Hotels.com allows them online is beyond me. The room lacked the following: There was no shower curtain and front desk just shrugged. There was no tv remote or a way to turn on the tv. There was no closet. There were two beds that were extremely uncomfortable and lumpy. The sink worked. Although no closet there were a few hooks screwed into the wall. There were several Jesus stickers on the doors and wall.
Do NOT stay here, complete disaster. How Hotels.com allows them online is beyond me. The room lacked the following: There was no shower curtain and front desk just shrugged. There was no tv remote or a way to turn on the tv. There was no closet. There were two beds that were extremely uncomfortable and lumpy. The sink worked. Although no closet there were a few hooks screwed into the wall. There were several Jesus stickers on the doors and wall.
2
Emmanuel
Aug 24, 2025
·
Stayed 1 night
Outdated! Furniture feels like they grab them from a thrift shop, extremely noisy! Good luck trying to get a good night sleep
Outdated! Furniture feels like they grab them from a thrift shop, extremely noisy! Good luck trying to get a good night sleep
4
Kathryn
Oct 6, 2025
·
Stayed 2 nights
I am a frequent traveler and am VERY forgiving when it comes to hotels, but I was very disappointed in this hotel. When we arrived, we weren't sure that we had the right location because there is NO SIGN on the outside with the hotel name. We got to our assigned room but it was not cleaned. We went back down to reception and got a different room, but it was a queen bed instead of the king we had paid for. There was also a loud clanging coming from the bathroom every so often, likely due to the elevator being right next to our room. They said they would address this but never did. There were also many features the hotel advertised but does not provide: -No complimentary breakfast -No fridge or coffee maker in the room -No alarm clock -If there was a gym, we weren't made aware They do have a smart TV, towels, and small shower toiletries. The one real saving grace was that the a/c worked well. They additionally let us leave our luggage in the lobby after check-out, but without any tags or accountability system, which made us nervous. Upon checkout, the staff said the hotel manager would call us about a room credit for the bed size issue, but they never did. I attempted to call the hotel three times after our trip but they never answered and there is no voicemail system. Unfortunately I have no choice left but to leave them a lousy review. Such a bummer because I could have forgiven the shortcomings if not for the total lack of communication from the staff.
I am a frequent traveler and am VERY forgiving when it comes to hotels, but I was very disappointed in this hotel. When we arrived, we weren't sure that we had the right location because there is NO SIGN on the outside with the hotel name. We got to our assigned room but it was not cleaned. We went back down to reception and got a different room, but it was a queen bed instead of the king we had paid for. There was also a loud clanging coming from the bathroom every so often, likely due to the elevator being right next to our room. They said they would address this but never did. There were also many features the hotel advertised but does not provide: -No complimentary breakfast -No fridge or coffee maker in the room -No alarm clock -If there was a gym, we weren't made aware They do have a smart TV, towels, and small shower toiletries. The one real saving grace was that the a/c worked well. They additionally let us leave our luggage in the lobby after check-out, but without any tags or accountability system, which made us nervous. Upon checkout, the staff said the hotel manager would call us about a room credit for the bed size issue, but they never did. I attempted to call the hotel three times after our trip but they never answered and there is no voicemail system. Unfortunately I have no choice left but to leave them a lousy review. Such a bummer because I could have forgiven the shortcomings if not for the total lack of communication from the staff.
4
Melissa
Sep 12, 2025
·
Stayed 1 night
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
6
Corey
Oct 30, 2025
·
Stayed 2 nights
This was a fine place to stay. In the listing they advertised the room as a King bed but it’s definitely a Double. It said there would be a coffeemaker which wasn’t true. Those things didn’t wreck or stay, but just tell the truth about what you offer. We had to ask for a second pillow and towel set, only 1 provided in a booking for 2 adults. We got a good night’s sleep and the location offers easy subway access.
This was a fine place to stay. In the listing they advertised the room as a King bed but it’s definitely a Double. It said there would be a coffeemaker which wasn’t true. Those things didn’t wreck or stay, but just tell the truth about what you offer. We had to ask for a second pillow and towel set, only 1 provided in a booking for 2 adults. We got a good night’s sleep and the location offers easy subway access.
4
Laura
Sep 12, 2025
·
Stayed 1 night
The walk from the subway to the hotel felt very unsafe. The room was unfinished with what looked like construction dust and debris on the floor. The walls weren't fully painted and the closet wasn't fully built. One of the lamps wasn't working so it was very dark. There was no hair dryer or luggage holder, so my only option was to put my suitcase on the dresser. There was no desk in the room to work at. There was only one staff member at check in, so the line took more than 20 minutes to process and wait for my turn to check in. At check out, I requested a receipt and was told it would be emailed to me, but it never arrived (which means that now I have to call and follow up - I need it for corporate expenses). My biggest concern was the safety of the area. Very poor experience.
The walk from the subway to the hotel felt very unsafe. The room was unfinished with what looked like construction dust and debris on the floor. The walls weren't fully painted and the closet wasn't fully built. One of the lamps wasn't working so it was very dark. There was no hair dryer or luggage holder, so my only option was to put my suitcase on the dresser. There was no desk in the room to work at. There was only one staff member at check in, so the line took more than 20 minutes to process and wait for my turn to check in. At check out, I requested a receipt and was told it would be emailed to me, but it never arrived (which means that now I have to call and follow up - I need it for corporate expenses). My biggest concern was the safety of the area. Very poor experience.
8
meredith
Oct 20, 2025
·
Stayed 3 nights
Clean room and comfortable beds. Hotel was a bit dated . Ice machine broken. No dressers in the room. It was exactly what I was expecting for the price and location. The neighborhood is not bad it's more industrial. I felt safe with my daughter. The hotel was quiet. Very quick and easy access via subway and Uber to Manhattan. Excellent value if you are just staying a few days. I don't think I would recommend for a longer stay but was just what I needed for a weekend. If you are the time that like to stay in the hotel a lot this would not be for you. Comfy and clean place if all you need is somewhere to sleep.
Clean room and comfortable beds. Hotel was a bit dated . Ice machine broken. No dressers in the room. It was exactly what I was expecting for the price and location. The neighborhood is not bad it's more industrial. I felt safe with my daughter. The hotel was quiet. Very quick and easy access via subway and Uber to Manhattan. Excellent value if you are just staying a few days. I don't think I would recommend for a longer stay but was just what I needed for a weekend. If you are the time that like to stay in the hotel a lot this would not be for you. Comfy and clean place if all you need is somewhere to sleep.
8
Joel
Aug 24, 2025
·
Stayed 1 night
It was a good place to spend the night with my partner. It was comfortable, clean and friendly staff. The only bad thing was that we got a room without curtains! We had no privacy, and in the morning the sun hit our faces. We couldn't sleep anymore. I feel like this is something that can be resolved immediately, so I didn't exaggerate in my rating and gave it a 4.
It was a good place to spend the night with my partner. It was comfortable, clean and friendly staff. The only bad thing was that we got a room without curtains! We had no privacy, and in the morning the sun hit our faces. We couldn't sleep anymore. I feel like this is something that can be resolved immediately, so I didn't exaggerate in my rating and gave it a 4.
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent, with many reports of slow or chaotic check‑in, key and room assignment errors (including occupied rooms), unreturned calls or messages, towel and housekeeping requests unmet, and occasional unexpected charges; a few guests encountered friendly staff.
Related guest reviews
2
Lizeth
Sep 27, 2025
·
Stayed 2 nights
Staff, needs good customer service
Staff, needs good customer service
4
Joseph
Aug 30, 2025
·
Stayed 3 nights
The European female employee was incredibly rude when she was outside the building, but inside had a different persona. She wasn’t dressed like a hotel worker and was talking on her cell phone. I thought she was staying as a guest at the hotel. I asked her outside if the hotel was open because there was about 6 orange cones blocking the glass revolving door. She repeated what I said back to me and said what do you mean, is the hotel actually open? I said it’s blocked off. From the entrance there was no sign for the hotel, it looked abandoned. Nobody visible in the lobby. She aggressively pointed to the side door and said go through there. At check in she sent me to a room that when upon entering was occupied with the bed unmade and a persons belongings everywhere. I went back down and she gave me a new room and then when I got to my new room the key card didn’t work. What a stupid weird hotel.
The European female employee was incredibly rude when she was outside the building, but inside had a different persona. She wasn’t dressed like a hotel worker and was talking on her cell phone. I thought she was staying as a guest at the hotel. I asked her outside if the hotel was open because there was about 6 orange cones blocking the glass revolving door. She repeated what I said back to me and said what do you mean, is the hotel actually open? I said it’s blocked off. From the entrance there was no sign for the hotel, it looked abandoned. Nobody visible in the lobby. She aggressively pointed to the side door and said go through there. At check in she sent me to a room that when upon entering was occupied with the bed unmade and a persons belongings everywhere. I went back down and she gave me a new room and then when I got to my new room the key card didn’t work. What a stupid weird hotel.
6
Timothy Nolan
Aug 29, 2025
·
Stayed 3 nights
They didn’t give us a key card on our first night but the 2nd night they gave us a key
They didn’t give us a key card on our first night but the 2nd night they gave us a key
4
Jennifer
Dec 15, 2025
·
Stayed 2 nights
You get 1 pillow and they won’t give you anymore no matter how many times you ask. Don’t bother asking to check in early.
You get 1 pillow and they won’t give you anymore no matter how many times you ask. Don’t bother asking to check in early.
2
Michael
Sep 21, 2025
·
Stayed 1 night
Don’t do it. The positive reviews have to be fake. Doesn’t show up on navigation as it should. Charged $30 upon arrival for no reason. Key didn’t work first time. No towels - literally air dried - funny, but dumb. 2 small square pillows. Very comfy bed. Just spend the extra and get a real room, this place is not for real. We went down in the morning to request towels and dude literally just added us to a very long list of names and room numbers. We just air dried and got out of there. Literally no towels of any size.
Don’t do it. The positive reviews have to be fake. Doesn’t show up on navigation as it should. Charged $30 upon arrival for no reason. Key didn’t work first time. No towels - literally air dried - funny, but dumb. 2 small square pillows. Very comfy bed. Just spend the extra and get a real room, this place is not for real. We went down in the morning to request towels and dude literally just added us to a very long list of names and room numbers. We just air dried and got out of there. Literally no towels of any size.
6
isaac
Aug 27, 2025
·
Stayed 1 night
Unfriendly staff from the start, the guy at the front desk need to take a shower regularly, he got in the elevator with me because my room key didn't work ( twice ) at first I got an occupied room and walked into an older couple in bed (resting), the elevator was malfunctioning and when I told the receptionist that was unacceptable he simply said " you can cancel if you want " that's the " I'm sorry about the inconvenience" that's usually meaningless but at least it part of the protocol. The Hotel from the outside it looks like an abandoned property, no sign and the name " Romana HOTEL" is nowhere on the building, their room keys say something different. The room was ok and at least the bathroom was clean, at least the cleaning staff are doing a great job. Unfortunately I don't think I would go back to that place ever again.
Unfriendly staff from the start, the guy at the front desk need to take a shower regularly, he got in the elevator with me because my room key didn't work ( twice ) at first I got an occupied room and walked into an older couple in bed (resting), the elevator was malfunctioning and when I told the receptionist that was unacceptable he simply said " you can cancel if you want " that's the " I'm sorry about the inconvenience" that's usually meaningless but at least it part of the protocol. The Hotel from the outside it looks like an abandoned property, no sign and the name " Romana HOTEL" is nowhere on the building, their room keys say something different. The room was ok and at least the bathroom was clean, at least the cleaning staff are doing a great job. Unfortunately I don't think I would go back to that place ever again.
2
Morgan
Aug 28, 2025
·
Stayed 2 nights
No latches or deadbolts on room doors, didn’t get a key until the second day and had to be let in by staff to our room, which was complicated by the fact that many times they only had one staff member in the lobby at any given time. Never saw the same staff member more than once. Hotel had clearly seen better days, it looks abandoned from the outside. Finally, although I booked a non-smoking room. they just gave us whatever room had been cleaned, which had a distinct cigarette smoke smell to it—no preparation for any guests prior to arrival, and they took 20 minutes to even find my reservation. The location is convenient but if youre looking for something on a budget you’re better off staying in Jersey.
No latches or deadbolts on room doors, didn’t get a key until the second day and had to be let in by staff to our room, which was complicated by the fact that many times they only had one staff member in the lobby at any given time. Never saw the same staff member more than once. Hotel had clearly seen better days, it looks abandoned from the outside. Finally, although I booked a non-smoking room. they just gave us whatever room had been cleaned, which had a distinct cigarette smoke smell to it—no preparation for any guests prior to arrival, and they took 20 minutes to even find my reservation. The location is convenient but if youre looking for something on a budget you’re better off staying in Jersey.
2
Xu
Sep 15, 2025
·
Stayed 2 nights
On September 12, 2025, I had a confirmed booking with this hotel. When I arrived in New York at 11:59 PM i have my flight ticket as proof, the hotel refused to check me in, saying they could not find my information. A few days later, the system falsely updated my booking to show that I had “checked in and checked out,” but in reality, I never stayed at the property. I was still charged the full amount of $413.89.
On September 12, 2025, I had a confirmed booking with this hotel. When I arrived in New York at 11:59 PM i have my flight ticket as proof, the hotel refused to check me in, saying they could not find my information. A few days later, the system falsely updated my booking to show that I had “checked in and checked out,” but in reality, I never stayed at the property. I was still charged the full amount of $413.89.
2
Jordan Breanne
Sep 13, 2025
·
Stayed 3 nights
They would not answer any phone calls or messages leading up to my stay. They "gave away" my room the first night. No one cleaned our room. They rushed us to checkout 45 minutes early. Worst hotel experience i have ever had.
They would not answer any phone calls or messages leading up to my stay. They "gave away" my room the first night. No one cleaned our room. They rushed us to checkout 45 minutes early. Worst hotel experience i have ever had.
4
Diane
Aug 24, 2025
·
Stayed 2 nights
The guy at the front door gave me a key to a room that have people in it already,it was such an unpleasant experience #so horrible
The guy at the front door gave me a key to a room that have people in it already,it was such an unpleasant experience #so horrible
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AI-generated summary based on recent guest reviews
Location
Convenient to the subway with quick access to Manhattan, but the immediate area is industrial with mixed safety perceptions, and parking is limited or paid.
Related guest reviews
4
Alix
Sep 12, 2025
·
Stayed 3 nights
they did not clean the room as requested! the place was going under renovations! The neighborhood sucked!!!
they did not clean the room as requested! the place was going under renovations! The neighborhood sucked!!!
6
Dimitar
Sep 27, 2025
·
Stayed 3 nights
for the money you pay it is reasanable. it is just a few stops with the metro from the manhattan which is the best. for the neihbeirhood you have to be prepared.
for the money you pay it is reasanable. it is just a few stops with the metro from the manhattan which is the best. for the neihbeirhood you have to be prepared.
4
Isley
Oct 25, 2025
·
Stayed 3 nights
The area was kind of awful, had to park a block away because there wasn’t in parking spots in the area. To securely park your car you had to pay $25 and that wasn’t bad but the next day, they told me it would be $35. We actually left a day early because of the area, hospitality and the non cleanliness of the room. NEVER AGAIN
The area was kind of awful, had to park a block away because there wasn’t in parking spots in the area. To securely park your car you had to pay $25 and that wasn’t bad but the next day, they told me it would be $35. We actually left a day early because of the area, hospitality and the non cleanliness of the room. NEVER AGAIN
8
Jamie
Sep 12, 2025
·
Stayed 2 nights
Comfortable bed. Nice hot shower. Just blocks from the F train and 2 good bodegas nearby.
Comfortable bed. Nice hot shower. Just blocks from the F train and 2 good bodegas nearby.
4
Melissa
Sep 12, 2025
·
Stayed 1 night
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
The walk from the subway to the hotel felt very unsafe and the hotel itself doesn't even have a sign. The room looked like it was under construction. There was paint on the floor and the closet wasn't finished. There was no hair dryer, luggage rack, or wardrobe. The bed was on 2 sheets of plywood. The toilet in my room was making a hissing sound the entire stay. The check in process took at least 20 minutes, and during that time, another hotel guest was yelling for the manager. I ended up taking ubers because of the safety concerns. Poor experience.
6
Corey
Oct 30, 2025
·
Stayed 2 nights
This was a fine place to stay. In the listing they advertised the room as a King bed but it’s definitely a Double. It said there would be a coffeemaker which wasn’t true. Those things didn’t wreck or stay, but just tell the truth about what you offer. We had to ask for a second pillow and towel set, only 1 provided in a booking for 2 adults. We got a good night’s sleep and the location offers easy subway access.
This was a fine place to stay. In the listing they advertised the room as a King bed but it’s definitely a Double. It said there would be a coffeemaker which wasn’t true. Those things didn’t wreck or stay, but just tell the truth about what you offer. We had to ask for a second pillow and towel set, only 1 provided in a booking for 2 adults. We got a good night’s sleep and the location offers easy subway access.
4
Laura
Sep 12, 2025
·
Stayed 1 night
The walk from the subway to the hotel felt very unsafe. The room was unfinished with what looked like construction dust and debris on the floor. The walls weren't fully painted and the closet wasn't fully built. One of the lamps wasn't working so it was very dark. There was no hair dryer or luggage holder, so my only option was to put my suitcase on the dresser. There was no desk in the room to work at. There was only one staff member at check in, so the line took more than 20 minutes to process and wait for my turn to check in. At check out, I requested a receipt and was told it would be emailed to me, but it never arrived (which means that now I have to call and follow up - I need it for corporate expenses). My biggest concern was the safety of the area. Very poor experience.
The walk from the subway to the hotel felt very unsafe. The room was unfinished with what looked like construction dust and debris on the floor. The walls weren't fully painted and the closet wasn't fully built. One of the lamps wasn't working so it was very dark. There was no hair dryer or luggage holder, so my only option was to put my suitcase on the dresser. There was no desk in the room to work at. There was only one staff member at check in, so the line took more than 20 minutes to process and wait for my turn to check in. At check out, I requested a receipt and was told it would be emailed to me, but it never arrived (which means that now I have to call and follow up - I need it for corporate expenses). My biggest concern was the safety of the area. Very poor experience.
2
Candice
Sep 5, 2025
·
Stayed 3 nights
This was the worst hotel me and my boyfriend ever stayed at. The area was disgusting there was a big white truck that never moved from the front. The lobby looked like a construction site. The hotel staff charged my card twice. I was so scared to walk to the train I had to take a uber two blocks because there were people selling unsanitary food outside from a bucket every person who lived in the projects stayed outside on the street for 24 hours you can not even walk to the store without getting harassed. This hotel is false advertised the room had drawings on the walls the 8th floor view was not pretty staff was unfriendly. My experience was terrible I was so scared.
This was the worst hotel me and my boyfriend ever stayed at. The area was disgusting there was a big white truck that never moved from the front. The lobby looked like a construction site. The hotel staff charged my card twice. I was so scared to walk to the train I had to take a uber two blocks because there were people selling unsanitary food outside from a bucket every person who lived in the projects stayed outside on the street for 24 hours you can not even walk to the store without getting harassed. This hotel is false advertised the room had drawings on the walls the 8th floor view was not pretty staff was unfriendly. My experience was terrible I was so scared.
8
meredith
Oct 20, 2025
·
Stayed 3 nights
Clean room and comfortable beds. Hotel was a bit dated . Ice machine broken. No dressers in the room. It was exactly what I was expecting for the price and location. The neighborhood is not bad it's more industrial. I felt safe with my daughter. The hotel was quiet. Very quick and easy access via subway and Uber to Manhattan. Excellent value if you are just staying a few days. I don't think I would recommend for a longer stay but was just what I needed for a weekend. If you are the time that like to stay in the hotel a lot this would not be for you. Comfy and clean place if all you need is somewhere to sleep.
Clean room and comfortable beds. Hotel was a bit dated . Ice machine broken. No dressers in the room. It was exactly what I was expecting for the price and location. The neighborhood is not bad it's more industrial. I felt safe with my daughter. The hotel was quiet. Very quick and easy access via subway and Uber to Manhattan. Excellent value if you are just staying a few days. I don't think I would recommend for a longer stay but was just what I needed for a weekend. If you are the time that like to stay in the hotel a lot this would not be for you. Comfy and clean place if all you need is somewhere to sleep.
8
Arleta
Oct 17, 2025
·
Stayed 3 nights
Clean room, nice staff, subway station close by
Clean room, nice staff, subway station close by
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AI-generated summary based on recent guest reviews
Dining
Several reviews say the listed breakfast or dining facilities were not available, and on‑site food or drink was not provided.
Related guest reviews
2
Robert
Oct 17, 2025
·
Stayed 5 nights
I never stayed in a worse hotel ever. The service was horrible. My room was never cleaned I had a tough time getting clean towels. At one point, no hot water for showers. No closest, chair to sit or place to hang clothing The site said breakfast in morning. And had a gym. Neither of that last two were true. Mattresses were stacked in lobby. And the only sitting area in the hotel was torn up rattan furniture on the sidewalk, in the rain.
I never stayed in a worse hotel ever. The service was horrible. My room was never cleaned I had a tough time getting clean towels. At one point, no hot water for showers. No closest, chair to sit or place to hang clothing The site said breakfast in morning. And had a gym. Neither of that last two were true. Mattresses were stacked in lobby. And the only sitting area in the hotel was torn up rattan furniture on the sidewalk, in the rain.
6
Guadalupe
Sep 1, 2025
·
Stayed 4 nights
The room was more affordable than most nearby options, and the location is excellent—just a 3-minute walk from the subway, which was very convenient. However, the experience had several downsides. Most of the staff were not very friendly or helpful, and there is no secure space to leave luggage before check-in or after check-out. The place offers no real facilities—just a noisy microwave. On top of that, their charges were unclear: beyond the service fee, I was billed an extra amount with no explanation provided.
The room was more affordable than most nearby options, and the location is excellent—just a 3-minute walk from the subway, which was very convenient. However, the experience had several downsides. Most of the staff were not very friendly or helpful, and there is no secure space to leave luggage before check-in or after check-out. The place offers no real facilities—just a noisy microwave. On top of that, their charges were unclear: beyond the service fee, I was billed an extra amount with no explanation provided.
4
peter
Sep 3, 2025
·
Stayed 5 nights
area around it was bellow average. poor neighboorhood but average safe. people in neighboorhood are nice. the holel promise coffee maker ( none) for hot water. do not have that. the hotel is near subway ( really good). there is one microwave in the lobby upstairs. no cups. we had to tell them to do the beds. othewise will not come. beds were clean. the room smell when we arrive. windows cannot open. only airconditioning available for air in. airconditioning worked well. when we arrive, the computer did not work. oh my god. wait, wait. staff used her cellular phone to complete booking. not all staff were knowledgeable. we got double charge for $75 usd. or 103 can. pay at property service fee. they would not let us check in unless the property service fee is payed. .. we will ask expedia for refund. the staff were friendly but not all are train properly. but the system of the hotel is poor. blame the system. wont recomend that to anyone. wont go there again. there are better motels or hotels near by. google the area, less cheaper and more clean.
area around it was bellow average. poor neighboorhood but average safe. people in neighboorhood are nice. the holel promise coffee maker ( none) for hot water. do not have that. the hotel is near subway ( really good). there is one microwave in the lobby upstairs. no cups. we had to tell them to do the beds. othewise will not come. beds were clean. the room smell when we arrive. windows cannot open. only airconditioning available for air in. airconditioning worked well. when we arrive, the computer did not work. oh my god. wait, wait. staff used her cellular phone to complete booking. not all staff were knowledgeable. we got double charge for $75 usd. or 103 can. pay at property service fee. they would not let us check in unless the property service fee is payed. .. we will ask expedia for refund. the staff were friendly but not all are train properly. but the system of the hotel is poor. blame the system. wont recomend that to anyone. wont go there again. there are better motels or hotels near by. google the area, less cheaper and more clean.
4
Kathryn
Oct 6, 2025
·
Stayed 2 nights
I am a frequent traveler and am VERY forgiving when it comes to hotels, but I was very disappointed in this hotel. When we arrived, we weren't sure that we had the right location because there is NO SIGN on the outside with the hotel name. We got to our assigned room but it was not cleaned. We went back down to reception and got a different room, but it was a queen bed instead of the king we had paid for. There was also a loud clanging coming from the bathroom every so often, likely due to the elevator being right next to our room. They said they would address this but never did. There were also many features the hotel advertised but does not provide: -No complimentary breakfast -No fridge or coffee maker in the room -No alarm clock -If there was a gym, we weren't made aware They do have a smart TV, towels, and small shower toiletries. The one real saving grace was that the a/c worked well. They additionally let us leave our luggage in the lobby after check-out, but without any tags or accountability system, which made us nervous. Upon checkout, the staff said the hotel manager would call us about a room credit for the bed size issue, but they never did. I attempted to call the hotel three times after our trip but they never answered and there is no voicemail system. Unfortunately I have no choice left but to leave them a lousy review. Such a bummer because I could have forgiven the shortcomings if not for the total lack of communication from the staff.
I am a frequent traveler and am VERY forgiving when it comes to hotels, but I was very disappointed in this hotel. When we arrived, we weren't sure that we had the right location because there is NO SIGN on the outside with the hotel name. We got to our assigned room but it was not cleaned. We went back down to reception and got a different room, but it was a queen bed instead of the king we had paid for. There was also a loud clanging coming from the bathroom every so often, likely due to the elevator being right next to our room. They said they would address this but never did. There were also many features the hotel advertised but does not provide: -No complimentary breakfast -No fridge or coffee maker in the room -No alarm clock -If there was a gym, we weren't made aware They do have a smart TV, towels, and small shower toiletries. The one real saving grace was that the a/c worked well. They additionally let us leave our luggage in the lobby after check-out, but without any tags or accountability system, which made us nervous. Upon checkout, the staff said the hotel manager would call us about a room credit for the bed size issue, but they never did. I attempted to call the hotel three times after our trip but they never answered and there is no voicemail system. Unfortunately I have no choice left but to leave them a lousy review. Such a bummer because I could have forgiven the shortcomings if not for the total lack of communication from the staff.
2
Yingjie
Sep 8, 2025
·
Stayed 2 nights
Honestly, it is the worst hotel I’ve ever stayed. There is no wardrobe, no clothes hangers, no hair dryer and no iron! No any drinks and food! You need to go out to buy everything you need. The AC is not working well so that the room is very hot and noisy! There is no service at all! The staff said they will let the technician check the AC and may consider change a room for us tomorrow. They just gave us some excuse and would not like to handle my issue. They did not come to fix the AC the next day. And they said there is a fitness center in the hotel and dinning room. It is a total lier! No! There is nothing you can find.I was very disappointed at this hotel.
Honestly, it is the worst hotel I’ve ever stayed. There is no wardrobe, no clothes hangers, no hair dryer and no iron! No any drinks and food! You need to go out to buy everything you need. The AC is not working well so that the room is very hot and noisy! There is no service at all! The staff said they will let the technician check the AC and may consider change a room for us tomorrow. They just gave us some excuse and would not like to handle my issue. They did not come to fix the AC the next day. And they said there is a fitness center in the hotel and dinning room. It is a total lier! No! There is nothing you can find.I was very disappointed at this hotel.
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AI-generated summary based on recent guest reviews
8
Robert
Sep 21, 2026
·
Stayed 3 nights
It was an over all good stay. The door to the room was really difficult to open. Also the ac was stuck on 73, it would not go down any further. Did inform front desk but nothing was done.
It was an over all good stay. The door to the room was really difficult to open. Also the ac was stuck on 73, it would not go down any further. Did inform front desk but nothing was done.
8
Siu Yiu
Sep 12, 2026
·
Stayed 2 nights
Good room for the price you pay. AC unit was behind the curtains, so you couldn’t shut them properly otherwise the room wouldn’t cool down well, which meant there would be light from the street / buildings next door
Good room for the price you pay. AC unit was behind the curtains, so you couldn’t shut them properly otherwise the room wouldn’t cool down well, which meant there would be light from the street / buildings next door
2
Diane
Sep 11, 2026
·
Stayed 2 nights
The photos on the site are wrong. The room was smaller than advertised. They clean every 3 days. My friends did not want to stay around because they were scared their cars would be stolen. It is right next to the hood and ICE de
The photos on the site are wrong. The room was smaller than advertised. They clean every 3 days. My friends did not want to stay around because they were scared their cars would be stolen. It is right next to the hood and ICE de
2
Yvette
Aug 22, 2026
·
Stayed 1 night
Avoid at all costs. Seedy slum, UNSAFE area with addicts and homeless on the same street. Hotel run down, poorly managed (none of the drawer pulls were secure - they were about to fall out as was the toilet paper holder; only one of 2 elevators working, and no stairs to connect floors, only to exit building; $30 a day paid "parking" is tiny lot for employees where they discard piles of furniture/trash). It's so not worth the extra money saved. A customer who just checked in, came back a few minutes later saying someone was in their room. Huge mistake to stay here
Avoid at all costs. Seedy slum, UNSAFE area with addicts and homeless on the same street. Hotel run down, poorly managed (none of the drawer pulls were secure - they were about to fall out as was the toilet paper holder; only one of 2 elevators working, and no stairs to connect floors, only to exit building; $30 a day paid "parking" is tiny lot for employees where they discard piles of furniture/trash). It's so not worth the extra money saved. A customer who just checked in, came back a few minutes later saying someone was in their room. Huge mistake to stay here
2
Gregory
Aug 2, 2026
·
Stayed 3 nights
The hotel looked like it was in a war zone. Both inside and out. I have never experienced something so awful in my life. Everything was dirty. There were dumpsters outside the front door of the hotel. The neighborhood was something out of an apocalypse movie, the owners of this property should seriously consider turning this into an industrial warehouse or something. It is not fit for human accommodation.
The hotel looked like it was in a war zone. Both inside and out. I have never experienced something so awful in my life. Everything was dirty. There were dumpsters outside the front door of the hotel. The neighborhood was something out of an apocalypse movie, the owners of this property should seriously consider turning this into an industrial warehouse or something. It is not fit for human accommodation.
Property Policies
Check-in
Check-out
From 15:00 to 05:00
Before 11:00
FAQs about Romana Hotel - NYC
Is parking available at the property?
Self parking is available on-site for a fee of USD 35 per night, which includes in/out privileges. Advance reservation is not required.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 5:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features does the hotel offer?
The hotel features elevators and step-free entrances, making it accessible for guests with disabilities. Wheelchair-accessible facilities are available in public areas and rooms.
What is the hotel's location in relation to key landmarks?
The hotel is located in Long Island City (Queens), approximately 10 minutes from 5th Avenue and Rockefeller Center. It is also 3.2 miles from Central Park and 3.5 miles from Grand Central Terminal.
What are the hotel's policies for guests staying with children?
Children are allowed at the hotel, but the minimum age for children to stay for free is not specified.
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Considering this hotel for your New York (and vicinity) trip?
What do room rates usually run at Romana Hotel - NYC?
Over the next 60–90 days, room rates at Romana Hotel - NYC typically land around $125 a night for two guests, ranging from $96 to $288 on peak dates.
What neighborhood attractions are near Romana Hotel - NYC?
Romana Hotel - NYC sits in Queens County with easy access to big-city landmarks such as Central Park, the Museum of Modern Art, and Rockefeller Center, making it a convenient base for sightseeing. The hotel’s city location suits travelers planning museum visits and classic Manhattan walking routes.
Prices for upcoming dates
November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-01: 176.54415289697266USD
- 2026-11-02: 100.61593281341554USD
- 2026-11-03: 100.61593281341554USD
- 2026-11-04: 113.42889815509034USD
- 2026-11-05: 113.5254711478882USD
- 2026-11-06: 141.10298035089113USD
- 2026-11-07: NO DATA
- 2026-11-08: 113.42889815509034USD
- 2026-11-09: 106.55717351568605USD
- 2026-11-10: 106.55717351568605USD
- 2026-11-11: 113.5254711478882USD
- 2026-11-12: 113.5254711478882USD
- 2026-11-13: NO DATA
- 2026-11-14: 140.41439736590578USD
- 2026-11-15: 113.5254711478882USD
- 2026-11-16: 106.55717351568605USD
- 2026-11-17: 106.55717351568605USD
- 2026-11-18: 113.5254711478882USD
- 2026-11-19: 113.5254711478882USD
- 2026-11-20: 140.41439736590578USD
- 2026-11-21: 140.41439736590578USD
- 2026-11-22: 113.5254711478882USD
- 2026-11-23: 106.55717351568605USD
- 2026-11-24: 106.55717351568605USD
- 2026-11-25: 113.5254711478882USD
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: 140.41439736590578USD
- 2026-11-29: 113.5254711478882USD
- 2026-11-30: 113.5254711478882USD
- 2026-12-01: 147.15446485681153USD
- 2026-12-02: 147.15446485681153USD
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 120.66889144122315USD
- 2026-12-07: 147.15446485681153USD
- 2026-12-08: 147.15446485681153USD
- 2026-12-09: 147.36842795251465USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: 174.3857320279541USD
- 2026-12-13: 120.5080358256836USD
- 2026-12-14: 106.55717351568605USD
- 2026-12-15: 140.41439736590578USD
- 2026-12-16: 173.0306948845215USD
- 2026-12-17: 161.45479738391114USD
- 2026-12-18: 174.25735417053224USD
- 2026-12-19: 197.7584234831543USD
- 2026-12-20: 145.36250689501955USD
- 2026-12-21: 139.4943219838257USD
- 2026-12-22: 140.59595936224366USD
- 2026-12-23: 161.2336965065918USD
- 2026-12-24: 181.2470481123047USD
- 2026-12-25: 208.10744023913577USD
- 2026-12-26: 211.00413600000002USD
- 2026-12-27: 142.56971781427004USD
- 2026-12-28: 181.2470481123047USD
- 2026-12-29: 181.2470481123047USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 124.48787717034914USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100.00 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
- Masks are required at the property for guests without COVID-19 vaccination
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
- Covered self parking fee: USD 35 per night (in/out privileges)
- Covered extended parking fee: USD 35 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free Wi-Fi
Non-Smoking Rooms
Family Room
Tour Desk
24-Hour Front Desk
Concierge Services
Services
Tour Desk
24-Hour Front Desk
Concierge Services
Internet
Free Wi-Fi
General
Non-Smoking Rooms
Family Room
Activities
Fitness Center (nearby)