Delta Hotels by Marriott Little Rock West

The air conditioning wasn't working in the guest rooms. I requested a late check-out due to sitting in meetings til 4:00 in the afternoon. The front desk told me i could check out at 4:00 but at 12:30 when i went up to the room during lunch break, my key would no longer work. Our convention was told that we would be comped for both nights stay, but because i was booked thru hotels.com, i was told at the front desk that i would only be comped for the 1st night. Terrible experience.

I did not have any air condition because the air was out in the whole hotel. Because it was paid for already i had to stay.

The first room the AC was not working and was 78 degrees, went back and asked for another room, no problem. All in all the hote lwas nice and clean.

Room was clean and in good condition. However, some of the amenity claims were clearly inaccurate. The hotel is not "newly remodeled". It's mostly remodeled but doesn't seem to have been finished. The second floor hall smelled like sewage. The bar is closed. Starbucks is closed. The restaurant was open for breakfast and dinner but the wait staff was basically non-existent. This used to be one of the nicer hotels in Little Rock but the lack of advertised amenities was a major turn off.

Lovely, clean stay with very kind and friendly staff! Loved how central the location was; easily walkable to the main highlights of Hot Springs. Wish the rooftop was open to guests more than it was (very specific hours unfortunately); wasn't accessible outside of rooftop bar hours which was disappointing. Also the "valet parking-only" stuff was silly -- first of all, there's free public parking within walking distance during the day, you just have to look, and second, we were there for one night, so it was WAY cheaper and more convenient to pay for hourly street parking in the morning than pay $30/day only to 1) not have easy access to our car 2) have someone park our car literally less than a few hundred feet down the road. If this were NYC or a busy city, I'd understand and even appreciate the valet-only option, but I really wish this property would consider allowing self-parking in their lot as an alternative to valet. Especially for Hilton Diamond members! Hilton hotels typically provide complimentary or VIP parking for loyalty members, but that was not available at this location (would be an easy thing to incorporate in the future!). Also more convenient because we had constant access to our vehicle, which was important to us to be able to go visit different parts of the national park. However, we really loved our stay at this hotel, especially how unique it was and friendly the people were. Yes, the parking situation was a little silly, but I definitely do recommend! :)