Name: Birchwood Inn, BW Premier Collection
Address: 2520 Portage Ave, Birchwood, Winnipeg, Canada, Winnipeg, Manitoba, CA
Price range: $147–$182 per night
Rating: 8.43

What guests think

At Birchwood Inn, BW Premier Collection, families consistently praise the warm pool, large indoor play area, and handy underground parking, while many guests highlight friendly staff and generally clean, comfortable rooms suited to groups and longer stays.

Common drawbacks include crowded pool times, firm beds, temperature control or noise issues in some rooms, and strict wristband rules for the pool/play area. The Portage Avenue location is convenient for driving to attractions and dining, though a few reviewers felt the surrounding area and outdoor parking could feel rough; many preferred the underground garage. On-site dining and breakfast receive mixed feedback, ranging from tasty and good value to slow service or limited options. Overall, expect a family-focused stay with standout kids’ amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout family facilities include a warm pool, kiddie areas, and a large indoor play structure; many appreciate the underground parking. The pool/play zone can get crowded, parking may be limited or low-clearance, and wristband policies are enforced strictly.

Related guest reviews

10

Eunice

Mar 25, 2025

·

Stayed 2 nights

Wonderful pool and play structure for kids

10

Nichole

Feb 21, 2026

·

Stayed 3 nights

The hotel was nice and had a number of things to keep my kids busy. Bunk beds are doubles, so everyone had lots of room! The hotel has nice bonuses - elevators have aquarium’s, underground parking, and the on site self serve laundry was affordable and convenient. No hot water issues in the shower even at peak times. The area was decent with lots of stores and restaurants nearby. Traffic on the road was busy but never high stress and easy turning in and out of the parking lot from both directions. Stag handled a rowdy room very fast and firmly. Pool is a bit small for all the guests on a busy weekend, but with all the other extras in the common area, it wasn’t a big deal. Pool, kiddie pool, hot tub, climbing playground, foosball, ping pong, lots of seating and food and beverages are allowed. Overall, we were happy with our stay.

8

Tiffany

May 31, 2024

·

Stayed 1 night

Pirates cove pool and play place is amazing. Very busy on the weekends for staycations

10

isabelle

Mar 3, 2025

·

Stayed 1 night

The underground parking is great!

10

Leah

Jun 25, 2024

·

Stayed 1 night

The parking area for customers is underground and private, which is highly recommended for road trip travelers with pieces of luggage in vehicles.

10

Kayla

May 15, 2024

·

Stayed 1 night

Pool is so warm. Definitely the best in the city.

10

Linda

Nov 13, 2025

·

Stayed 1 night

Good inside parking. Great play area for children.

8

Peyton

Sep 4, 2024

·

Stayed 2 nights

We have a one year old boy who can't walk yet so having the indoor playground was a game changer (although it could have used some dusting/cleaning)! The pools were really nice as well. The room itself was pretty average. We liked that it had a microwave and a fridge. What we didn't like was the parking - it was a very compact parking lot and not many parking spots. The strictness on the wristbands was the absolute worst and so absurd. We took our wristbands off the first night because they bothered us and the next day they made us go to our room, get them out of the trash and bring them to the front desk to get replacements - all while we have our one year old freaking out. It just wasn't cool. They were very strict on everything which was very annoying while having our small child with us. The food at the restaurant was very average as well. There really isn't anything walkable around the hotel except a drug store and a Boston's restaurant. Overall was an okay stay but don't know if I would stay there again.

8

tracey

Mar 23, 2025

·

Stayed 1 night

Nice family oriented hotel , great pool area with play structure , lots of tables and chairs in play and pool area to watch kids etc . Downside is parking . Not alot of outdoor spots and although there is underground parking you cant use it if u have an suv or van due to low clearance. Bathroom door in the rooms are a sliding door that doesnt stay shut . No table in room that has 2 queen beds.

10

DAVE

Apr 29, 2025

·

Stayed 2 nights

Parking area under construction and limited parking.

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Cleanliness

Rooms and common areas are frequently described as clean. Some guests noted lapses such as stained carpets, missed housekeeping, or pool/hot tub cleanliness issues.

Related guest reviews

10

Denise

Feb 5, 2026

·

Stayed 2 nights

Clean rooms, friendly staff!

10

Carie

Aug 7, 2025

·

Stayed 3 nights

Extremely clean rooms and facilities. We were super impressed with how well kept the play area and pool was. The rooms were modern, although not overly spacious. We had a queen bed with double-size bunkbeds which was perfect for our family. The only small issue was the air conditioner wasn’t working properly and the room got very warm. We had them address it once, but the problem persisted. We didn’t bother raising it again since we were leaving the next day. We will definitely stay again. We had a great time and used the pool and kids area for hours! It was a bit crowded at times, but that’s to be expected.

6

JACQUELINE

Nov 9, 2025

·

Stayed 1 night

I have stayed here before and had no issues whatsoever. This time I was not impressed. I was very disgusted to find the coffee maker set up in the bathroom and when I finally hit the shower late in the evening I found someones fake eyelashes balled up on the soap rack!!!

10

Gary

Oct 5, 2025

·

Stayed 1 night

Rooms could have been cleaner.. things still stuck on the walls..pool and play area very good

10

Grant

Oct 23, 2025

·

Stayed 1 night

Our room was much bigger than expected, and the bed was good, large TV, but there was a big stain in the middle of the carpet, which was no big deal to me.

6

nicholas

Apr 24, 2024

·

Stayed 1 night

Room wasn’t very clean. Mold on ice container lid. Marks on bedding and walls. Front counter staff was very kind and helpful though.

10

Sarah

Dec 30, 2025

·

Stayed 3 nights

Room was very clean, and wonderful. Staff was very helpful, kind and corteuos

8

Riley

Apr 25, 2025

·

Stayed 4 nights

Staff was amazing pool area could be a little cleaner rooms had stains on the carpet

8

Joe

Jul 22, 2025

·

Stayed 1 night

Clean !!!!!

10

Michele

Jan 31, 2024

·

Stayed 1 night

I was pleasantly surprised at how quiet this hotel was. I gave cleanliness a 4 simply because the hot tub was foamy which speaks of bacteria. Pool was a great temperature for kids to enjoy playing.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious and family-friendly (suites and bunk beds), with comfortable layouts. Reported downsides include firm beds, A/C or heating problems, occasional noise near the pool or street, and sliding bathroom doors that offer limited privacy.

Related guest reviews

8

Horacio

Apr 16, 2024

·

Stayed 3 nights

We had a great stay , just found the room a little small , we had 2 queen beds but it’s quite tight moving around in the room. Love the pool and playground for my granddaughter

4

Wilma

Dec 5, 2025

·

Stayed 1 night

Temperature in room was cool air blowing from heater

10

Grant

Oct 23, 2025

·

Stayed 1 night

Our room was much bigger than expected, and the bed was good, large TV, but there was a big stain in the middle of the carpet, which was no big deal to me.

8

Janet

Apr 14, 2024

·

Stayed 1 night

Perfectly adequate accommodation Window overlooked the pool. Did not like that there was no window to the outside Staff working at the hotel were helpful and friendly.

10

Jim

Jan 3, 2026

·

Stayed 1 night

Good staff great room was nice to have 2 seperate rooma within the one room so the kids could keep the noise level down in their room. Nicw to have underground parking as well

8

Robyn

Jul 28, 2025

·

Stayed 2 nights

Bed was hard

8

Darcie

Nov 17, 2025

·

Stayed 1 night

Nice hotel. Rooms are big. Nice check-in. Slept good. Comfy beds.

10

Graham

Nov 4, 2025

·

Stayed 1 night

quiet stay, huge room for the enrire family.

6

Nancy

Jul 29, 2025

·

Stayed 1 night

Air conditioning not working properly set temperature at 18 stayed at 23 entire night

10

Miranda

Feb 23, 2025

·

Stayed 3 nights

The stay was great. The only down part is the sliding doors in washroom. I prefer a door so when someone takes a poo it doesn’t smell up the room.

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Service

Staff are often friendly, helpful, and accommodating, with smooth check-in and occasional early check-ins. However, some reviews cite unhelpful or strict handling of issues (wristbands, noise, third-party bookings) and inconsistent restaurant service.

Related guest reviews

2

Holly

Aug 15, 2025

·

Stayed 1 night

Poor Service, Noisy Stay, and Uncomfortable Room – Will Not Return Upon check-in, we went to our room to find a large permanent red stain on the floor. Wanting to avoid being charged, I called the front desk to report it. Instead of simply noting it, they made me come to the lobby, wait for maintenance to inspect it (who even said, “I don’t know why they put you in this room”), and then wait again for keys to a new room. I had explained we could stay if we weren’t blamed for the stain, but if moved, we needed a quiet room as it was a Monday evening and we had very important early morning work meetings. The new room reeked of air freshener so strongly we dropped our bags and had to leave until it dissipated. Despite my request for a quiet location, we were placed beside a large family with multiple rooms both beside and across the hall, who slammed doors, ran in halls, and continued to make noise until 3 a.m and well beyond me calling the front desk staff at 1a.m to report the ongoing disturbance and pleading for them to do something to make it stop. Additional issues: Only 3 towels in the bathroom for a 4-person reservation. Thermostat wouldn’t go below 18°C and the room stayed uncomfortably warm all night. No compensation—staff said to “take it up with Expedia.” If you want to deal with stains, sweat all night, and be kept awake by constant hallway noise, this is the place for you. Zero stars.

10

Whitney

Sep 26, 2025

·

Stayed 4 nights

We showed up to the hotel quite early, but our room was ready so they let us check in early. The hotel was clean and all the staff we encountered were friendly and helpful. We had a wonderful stay! The play structure and pool were a HUGE hit with my daughter, and I'd absolutely go back.

10

Lynda

May 12, 2024

·

Stayed 1 night

Friendly helpful staff at check in !

10

Alex

Oct 31, 2025

·

Stayed 3 nights

Service was great

10

Aaron

May 29, 2025

·

Stayed 1 night

My flight landed at 7am, I was exhausted but had no where to go. They had a room ready for me in an hour and let me check in early so I could get some sleep. The front desk staff is amazing.

2

Ian

Feb 13, 2026

·

Stayed 1 night

I was collecting a delivery at night. The door closed on me and I didnt have my key handy. I called to the front desk and was told it is policy that i had to come down to the front desk to get it. I was barefoot and had to go down from the 14th floor amd the front desk person said that it was ok. She made it seem like i was asking permission to walk around bare foot. I was saying this isnt a good option . The winter floors were not good to walk bare foot on. Mim the front desk woman wanted my ID and i had to remind her I was locked out of my room and when I get a key i can provide them all that is required but she seemed like she was not interested in that. I provided the reservation that I had and was given a key. She even took a call while attending to me and was sending up something to another room. I am wondering who gets this Premiere service and why I didnt get it. I then expressed that I was not happy about having to walk around a hotel bare foot. Mim just laughed at me and the problem and offered nothing. This is not a good thing to make guests do and then laugh about it infront of them. Not a good look Best Western Premiere! I dont know how there is a Premiere badging without even basic service.

8

Melodie

Aug 18, 2024

·

Stayed 2 nights

Check in our rep was friendly but very soft spoken hard to understand. The staff in hotel housekeeping and workers at the pool/play area had attitude when they spoken to.

8

Carla

Dec 28, 2024

·

Stayed 1 night

Kids loved the play area and the pool - and the pool was nice and warm. Staff were very friendly during our stay Only issue I’ve had is my security deposit not being released on my credit card and when I called staff weren’t able to help - instructed to call back when the guest services manager was on (daytime only)

8

Braydin

Dec 19, 2025

·

Stayed 2 nights

Super friendly staff! Always so helpful

8

Heather

Aug 9, 2024

·

Stayed 3 nights

The staff at the front desk and the cleaning team were exceptional. One front desk staff member, in particular, who worked mostly in the evenings, was incredibly sweet and helpful, making our stay especially enjoyable. Unfortunately, we had a less pleasant experience with the restaurant staff. Despite the restaurant not being busy, we waited to be seated while two staff members passed by without acknowledging us. When someone finally came to assist us, she was unfriendly, and her response to my question was rude and dismissive. Thankfully, our suite had a kitchen, allowing us to make our own meals or order from Skip and avoid dining at the restaurant.

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Location

Convenient on Portage Avenue for driving to the Zoo, Leaf, downtown, and nearby dining. A number of guests mentioned the surrounding area can feel rough and preferred using the underground parking.

Related guest reviews

2

Kristen

Aug 31, 2025

·

Stayed 5 nights

The property is not in a great spot and isn't super safe, they also have no security or anything on the property for when issues inevitably arrive.

10

marsha

Apr 4, 2024

·

Stayed 1 night

Great location

10

Allison

Mar 6, 2025

·

Stayed 1 night

I have always enjoyed this hotel for its location and view.

10

Vance

Aug 4, 2025

·

Stayed 4 nights

Great location

10

Michael

Apr 21, 2025

·

Stayed 1 night

Located on portage ave with places to eat with in walking distance.

8

Joshua

Jul 21, 2024

·

Stayed 2 nights

Good for kids, and family. Easy to get out of the city, or into the downtown. Not much to do in the immediate area, so you need to drive to do anything.

10

JANETH

Dec 2, 2024

·

Stayed 2 nights

great location enjoyed our time

8

Wendy

Jul 31, 2025

·

Stayed 4 nights

Great pool, close to the Zoo and the Leaf and still accessible to downtown and the Forks.

6

christopher

Nov 29, 2025

·

Stayed 2 nights

Hotel in a ruff area Pros-hotel is upgrading, doing some Reno’s but no matter what is done, the area is not desirable. Pros-price, underground parking, upgrading hotel in progress, restaurant/bar (did not eat at) Cons- ruff and traffic busy area. When checking in I was warned not to leave valuables in car and recommend to park underground due to break ins. Drunk people out front of hotel. Can be noisy.

8

Robin

Dec 23, 2024

·

Stayed 2 nights

Close to west end of city and right on portage Avenue so easy to get around city from.

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Dining

Breakfast and on-site dining receive mixed comments: several found meals tasty or good value and room service prompt, while others reported slow service, quality inconsistencies, or limited options; breakfast is often paid, with occasional kids-eat-free offers.

Related guest reviews

6

Ashley

Jul 22, 2025

·

Stayed 1 night

Pros: clean, great play structure and pool for kids, comfortable bed, clean bathroom with well draining tub. Cons: A/C in our room did not work, breakfast at hotel restaurant had very slow service and sausage came undercooked.

10

Cory

Nov 9, 2025

·

Stayed 4 nights

No free breakfast. But the paid breakfast was very good

10

Jeff

Jul 18, 2025

·

Stayed 2 nights

Two restaurants- one for breakfast, the other bar/dinner both very acceptable. There is a keg and Boston pizza walkable. Don’t stay on second floor if you want quiet all rooms back onto the huge pool facilities. Other floors excellent.

8

Sandra A

Dec 30, 2024

·

Stayed 6 nights

Very good service. Friendly staff. Very quick and reasonably priced food and room service.

10

Shaye

Mar 2, 2025

·

Stayed 1 night

Room was great, kitchen was fully stocked with utensils to use. Accommodated our request for cribs. Pool area and play place clean and fun for kids. Only downfall was the restaurants food was poor, supper was poor steak sandwhich was soggy and steak a pencil led thick and over done. Burger had stale peeling bun and lacked any condiments on it. Breakfast was poor eggs were over hooked and all brown. Expensive prices in restaurant for very poor food.

8

Grant

Apr 25, 2025

·

Stayed 1 night

Good breakfast for two for $15

8

Kathleen

Oct 8, 2025

·

Stayed 3 nights

The kitchen ran out of gluten free bread on Sunday morning, so no toast. This morning, Tuesday, there was still no gluten free toast. I especially phoned ahead to make sure they had gf options. This made breakfast less pleasant. I substituted a fruit cup, for which I had to pay extra. Not fair!

10

Debbie

Aug 24, 2025

·

Stayed 1 night

Excellent stay! Very friendly and accommodating staff, super comfortable beds and pillows, and great breakfast! Would definitely stay here again!

10

bonnie

Nov 4, 2024

·

Stayed 1 night

Friendly staff Very comfortable bed Great breakfast

8

Heather

Aug 9, 2024

·

Stayed 3 nights

The staff at the front desk and the cleaning team were exceptional. One front desk staff member, in particular, who worked mostly in the evenings, was incredibly sweet and helpful, making our stay especially enjoyable. Unfortunately, we had a less pleasant experience with the restaurant staff. Despite the restaurant not being busy, we waited to be seated while two staff members passed by without acknowledging us. When someone finally came to assist us, she was unfriendly, and her response to my question was rude and dismissive. Thankfully, our suite had a kitchen, allowing us to make our own meals or order from Skip and avoid dining at the restaurant.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $162	2 $173	3 $173
4 $164	5 $160	6 $182	7 $182	8 $182	9 $152	10 $182
11 $182	12 $182	13 $162	14 $164	15 $182	16 $182	17 $182
18 $156	19 $182	20 $156	21 $162	22 $171	23 $162	24 $162
25 $162	26 $182	27 $162	28 $156	29 $162	30 $182	31 $161

Birchwood Inn, BW Premier Collection

About this property

Location

Room options

Suite, Multiple Beds (Living Room;Walk-In Shower)

Standard Room, 2 Queen Beds, Bathtub

Standard Room, 1 King Bed, Corner (With Sofabed)

Standard Room, 2 Queen Beds (Walk-In Shower)

Suite, 2 Queen Beds (Walk-In Shower;Pet Friendly)

Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, Multiple Beds

Executive Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed, Corner (Pet Friendly;With Sofabed)

Standard Room, 2 Queen Beds (Walk-In Shower;Pet Friendly)

Suite, 1 King Bed, Jetted Tub (Living Room;With Sofabed)

Suite, 1 King Bed, Kitchen (Living Room;With Sofabed)

Standard Room, 1 King Bed (Walk-In Shower;Pet Friendly)

Standard Room, 2 Queen Beds, Corner

Standard Room, 1 Queen Bed, Accessible (With Sofabed)

Suite, 2 Queen Beds (Walk-In Shower;With Sofabed)

Guest reviews of Birchwood Inn, BW Premier Collection

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Birchwood Inn, BW Premier Collection

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $147	22 $147	23 $147	24 $147	25 $147	26 $147
27 $160	28 $174	29 $162	30 $173