Motel Santa Cruz

This place has been recently refinished but it is still really run down. The road is super noisy and the key cards don’t work so you have to go to the office every time. There is also some sort of outreach program that is going on with a lot of homeless people or recovery people staying here. Two mornings in a row we woke up to emergency vehicles picking up someone in the parking lot. Also, they charge a 29 dollar a night pet fee but no where for the pet to go potty on the property. 2 good things about this place are it is recently rehabbed and there is an excellent noodle restaurant across the street. I do not recommend staying here. The staff was nice.

The staff was wonderful. That’s where it ended. Hotel was predominantly occupied by homeless government occupants which cased us on and around the property making for a very uncomfortable coexistence. Furthermore, the rooms lacked ALL basic amenities expected in a hotel- No luggage rack for suitcases, no tissues, no washcloths, and no ironing board or iron. This hotel was also very dirty in the bathrooms. When opening the bath mat, pubic hair was embedded in towel mat. This hotel was expensive at $194 per night and was really an uncomfortable experience. Highly recommend you spend your money elsewhere. The atmosphere with the homeless encampment was extremely off putting. It should be MANDATORY that Hotels.com have the property inform that government subsidized occupants are on premises.

Hair in the shower, blood on bed sheets,no room service we didn't get clean sheets or towels all weekend

Dingy,

This place is pretty from the outside and staff is nice but that’s about it. Rooms are tiny, floors are a little dirty, pillows and bed sheets had small stains and walls are very thin. You can hear the traffic and everything going on outside and next door.