Nova Hotel Bronx

Lock on hotel door did not work. Staff was rude.

I was really impressed when I went to the bathroom and discovered disabled assets for people with disabilities or seniors. Wow what a wonderful edition to the hotel. I must say they are doing a wonderful job with this hotel. They really deserve excellence.

It was very nice and comfortable.

After arriving and checking into the hotel I find out the rooms are rented by the hour. The main room itself was clean enough but the bathroom was an absolute disaster. The place smelled very strongly of smoke and freshener to try to cover up the smell of smoke. It was so strong I got a headache from it. The wifi only worked in certain parts of the hotel which meant that I did not have a functioning tv as it only worked off the wifi.

I am literally shocked at other people's positive reviews. I booked this place because it had decent reviews but it was absolutely terrible. No dead bolt on door, the latch on door was not very secure, we pushed the refrigerator against door for more security. Black mold in shower, strong cigarette smoke stench that didn't go away, Heater/AC broke, room got very hot and unbearable. When I asked for assistance the attendant came to our room restarted, it blew cool air for 15 min then the heat kicked on making the room so hot. I advised them again when we left for the day and it was not fixed. We got to hotel at 1:30pm, I could see on the back wall with "clean" rooms ready for check-in, when I asked to check in early he asked for 50.00 extra dollars and pulled from the clean rooms. We had to leave for an event so I wound up paying the 50.00 to put our stuff in the room. There was available parking but they don't take your license plate and then I got double parked in. I had to leave early on Sunday where I had paid for a parking spot near Yankee Stadium and there was a car in front of me and they were no help. I couldn't get out, so I left my car for the day. I would not recommend this hotel probably the worst I've ever stayed at.