Garner Hotel Doswell Southeast by IHG

The facility was in good condition, and it was super easy to get to. I would stay here again, however. The room we had was not cleaned well. There were a lot of hairs on the bathroom floor and sink when we arrived. I used one of the bathroom towels to clean up all the hair along the shower line and didn't think much else of it. Until I went to the bed. The bed was clean on the surface, but once you unfolded the top sheet from the fitted sheet there was a lot of dirt, and more hairs. Very gross. There was also what looked to be a cat treat near the bed, and a cough drop in its wrapper near the window. It seemed like they attempted to clean, but definitely need more attention to detail. Dirty bed is unacceptable.

Check in was excellent, the young man was friendly, prompt and efficient. The room itself was decent—the bed was comfortable, though the lighting was very dim. Our room looked into the woods, where a pool chair had been abandoned and was a creepy piece of the scenery. The bed and linens were clean, and the surfaces of the room itself appeared clean. The bathroom was the real crime scene. There were short, dark, curly hairs adhering to every surface. I am choosing to belief that I cleaned up someone’s short, dark, curly HEAD hairs, and not a strangers pubic hair. I have no idea how the bathroom was deemed clean and acceptable for the next guest, because it truly looked like Chewbacca had completed a detailed manscaping session mere moments prior to my arrival. Otherwise, the hotel and room were unremarkable. If it weren’t for the DNA left all over the bathroom, I’d give this place a 4 star rating.

The countertops were messy. There was trash laying in several places. The thermostat was difficult to figure out, finally kept messing with it until i figured it out. I never did figure out how to control volume on tv! The bathroom in our room hadnt been cleaned very well. The shower still had hair on the walls. Along with the body wash/shampoo from previous guests. The carpet in the hallways were stained and dirty. I just wasn't impressed with any of it.

Booked for 2 nights for my daughter birthday, realized the weather was going to be horrible. Tried to get a refund within 10 minutes after booking and never got any response. Even hotels.com tried to help me to no avails

Heater was not working in the room. We had to use temporary heater.