Name: Holiday Inn Express West Palm Beach Metrocentre by IHG
Address: 2485 Metrocentre Boulevard, West Palm Beach, Florida, United States of America, West Palm Beach, Florida, US
Price range: US$100–US$212 per night
Rating: 8.13

What guests think

At Holiday Inn Express West Palm Beach Metrocentre by IHG, guests praise the friendly staff and free breakfast, but cleanliness feedback ranges from very clean stays to musty odors, mold, or occasional roaches.

Several reviews mention maintenance issues like broken door locks, weak outlets, loud or faulty AC, and TV signal problems. The location is convenient to I-95 and the spring training ballpark, though the surrounding area feels industrial with few walkable dining options. Feedback on the pool is mixed. This suits short, no-frills stays if you value convenience over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Limited feedback: the pool receives mixed comments, and airport transportation is mentioned.

Related guest reviews

6

Lacey

18 Apr 2025

·

Stayed 1 night

Average hotel, decent breakfast and pool area. Room was clean but smelled musty.

4

Hunter

23 Dec 2023

·

Stayed 1 night

Coffee maker in the room was broken. Gym was pretty embarrassing

10

Alejandra

5 Jan 2024

·

Stayed 2 nights

The transportation to the airport

10

Carlos

1 Oct 2023

·

Stayed 1 night

Pool was closed

4

Paul

5 Aug 2023

·

Stayed 3 nights

Everything was much less than average except customer service. It seems the hotel does not have a consistent process to ensure simple necessities are in place. 1 - There was a lack of water pressure in original room; had to change room. 2 - One day, all towels were removed from room and room was not made. Came back to room that evening to find their zero towels. I had to request from the front desk. 3 - Toilet paper was lower one night. Next day, room was made but toilet paper not replenished. Ran out of toilet paper that night. I had to request a roll from the front desk. 4 - Went to pool one afternoon. Total of 7 guests there, including two kids. 4 adults were smoking; I was told at check-in that it was a no smoking hotel. Mentioned to front desk person who happened to be walking by as I was returning to my room. When I came back to pool minutes later, the guests at the pool were still smoking. 5 - No body lotion in the room.

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Cleanliness

Mixed feedback: several guests found rooms very clean, while others reported musty odors, mildew, or pests.

Related guest reviews

6

Lacey

18 Apr 2025

·

Stayed 1 night

Average hotel, decent breakfast and pool area. Room was clean but smelled musty.

6

Robert

5 Apr 2024

·

Stayed 1 night

Hotel is ok. Bathroom could use a lil more attention on cleaning Probably won’t stay there again given much nicer choices in the area

10

Louis

26 Mar 2024

·

Stayed 4 nights

The staff was wonderful, helping in anyway that they could, and the breakfast servings were more than adequate and very diverse. We love the fact that the hotel was very clean and orderly, as well as the fact that there weren’t any dogs or cats being boarded at the hotel.

10

Alexandra

18 Mar 2024

·

Stayed 2 nights

We've stayed at this property twice now. It's not the fanciest hotel but it does the job! The staff are friendly, and the rooms are adequate - a little dated but mostly clean.

4

Betty

29 Sept 2024

·

Stayed 2 nights

Our last night there we saw roaches crawling on the wall.

4

SHA RIETTA

11 Jul 2023

·

Stayed 1 night

The room wreaked of mildew/mold which was growing around on the bathtub.

4

Charles

31 Jul 2023

·

Stayed 1 night

The rooms were damp and musty. The shower/tub looked like it needed to be recaulked. Mold/mildew growing in the caulking. I ran the AC on Dry mode at 65 degF to get the humidity out of the air, and it took about 6-8 hours to finally get it to a normal humidity. I coughed all night, possibly from breathing mold.

2

Scott

12 Mar 2023

·

Stayed 2 nights

Terrible smell throughout the hotel and inside the rooms. Stayed two nights and the smell was on our clothing when we returned home. Had to wash all clothing twice.Hotel is dated a needs an upgrades. flooring inside rooms is nasty.

4

Leonard

26 Jun 2025

·

Stayed 1 night

Not a fan. Will not stay again. Slept with lights on because I killed a huge cockroach. Not the cleanest place

10

Harry

9 Jun 2025

·

Stayed 1 night

Easy check in even though we arrived at 12:30am. Breakfast was a nice variety. Only there a couple hours to sleep before moving on, but facilities were nice and clean.

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Rooms

Beds and room quietness are praised, and some rooms are spacious. Others feel dated with issues like broken locks, weak outlets, noisy or faulty AC, and unreliable TV signal; noise from other guests is also noted.

Related guest reviews

2

Brian

23 Apr 2023

·

Stayed 7 nights

Lock on room door was broken. Reported to staff and manager. Was never looked at or fixed. Window leaked really bad.reported to staff. Nothing was done or wasn't offered new room. And at breakfast there were more staff members eating than guest. Guest should have been first.

2

Michael

27 Jan 2024

·

Stayed 3 nights

Air conditioner was so loud I couldn't sleep unless it was turned off. Mini-fridge leaked water all over. Toilet seat was a safety hazard and was barely connected. Minimal water pressure and minimal hot water.....all of this could have been over looked if they were able to provide a room key, instead had to be escorted to my room everytime i wanted to come or go

8

James

17 Feb 2025

·

Stayed 1 night

I’ve been away on vacation for over a week. This was a one night stop and by far the most comfortable bed this trip and probably any other hotel I stayed at.

10

Alexandra

18 Mar 2024

·

Stayed 2 nights

We've stayed at this property twice now. It's not the fanciest hotel but it does the job! The staff are friendly, and the rooms are adequate - a little dated but mostly clean.

10

Yvonne

15 Jan 2024

·

Stayed 1 night

My room was perfect temp, AC was quiet, room was dark and able to sleep past sunrise. Quiet hotel, adequate amenities and less than 10 min drive to mall and many other eateries. Wouls stay again. Especially liked they have Dove soap.products.

4

Karina

12 Nov 2023

·

Stayed 1 night

The property is not super Clean, bed was clean and bathroom so so. However, my main issue was how noisy it was. People in the people all night being loud, and people In the lobby screaming at 4:00 am. I stayed here for the night to dive at Blue Heron Bridge…not worth it

6

Ashley

7 Jan 2025

·

Stayed 1 night

The rooms outlets didn’t work for me to charge my phone. The sheets and pillowcases had a stinch… smelled dirty. Also I was not notified about paying a 250 dollar fee for the room on top of already paying 184 fir the room.

8

Michael

18 Mar 2024

·

Stayed 6 nights

Location was perfect for Nationals/Astros Spring Training. Walked there...about a mile. Easy walk. Nice venue too. No place close though to sit down and eat...it's more industrial. Right off 95 to get to anywhere Place has free breakfast...coffee all day...and different fruit infused water. Only problem was my TV kept going in and out of satellite service for the last 24 hours and was unwatchable. It was seriously frustrating...every 5 seconds it was freezing for 3 seconds. There wasn't a storm or anything that should've caused that!

2

Alexis

12 Jun 2024

·

Stayed 1 night

The lock on the door was broken

10

Amy

21 Jun 2024

·

Stayed 1 night

The check in reception was smooth and friendly. The room was spacious, quiet and clean. Important for this heat wave, the AC was quiet and super simple to adjust to a specific comfort temperature. But the cinnamon rolls……oh my, I thought I was at a bakery and a batch had just come from the oven.

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Service

Staff are widely described as friendly and helpful with smooth check-ins and accommodating management. Some guests experienced inconsistencies such as loud housekeeping, long nighttime waits, room placement or reservation lapses, and key access problems.

Related guest reviews

10

Silvino

3 Mar 2024

·

Stayed 5 nights

Wonderful staff and management who took care of me when I needed to stay 2 more days. Rooms are very nice and cleaned daily! Staying again at the end of the month when I finally move down.

2

Michael

27 Jan 2024

·

Stayed 3 nights

Air conditioner was so loud I couldn't sleep unless it was turned off. Mini-fridge leaked water all over. Toilet seat was a safety hazard and was barely connected. Minimal water pressure and minimal hot water.....all of this could have been over looked if they were able to provide a room key, instead had to be escorted to my room everytime i wanted to come or go

10

Elizabeth

18 May 2025

·

Stayed 1 night

Excellent customer service!

10

Kelley

25 Feb 2025

·

Stayed 1 night

The staff was very helpful, efficient and a joy to speak with.

2

Greg

22 Feb 2024

·

Stayed 1 night

Computer glitch showing my room was not paid for … been standing here for almost 1 hour. It’s 1am and I have to be up at 6.

10

Michael

19 May 2025

·

Stayed 1 night

It was good. Would’ve been nice if the front desk put the two rooms I booked closer together. He claimed he couldn’t but the hotel wasn’t even full.

8

Kristin

19 Mar 2025

·

Stayed 4 nights

This was a perfect spot. So many things to do within a 20 minute drive. (I'm from Houston, so that's really convenient in my opinion) Every employee I encountered was super nice. My only complaint was that housekeeping was LOUD 9:00am every morning they were banging around, letting doors slam, knocking loudly on presumably vacant rooms. I was there on vacation. So 9 was early compared to our late nights.

4

Paul

5 Aug 2023

·

Stayed 3 nights

Everything was much less than average except customer service. It seems the hotel does not have a consistent process to ensure simple necessities are in place. 1 - There was a lack of water pressure in original room; had to change room. 2 - One day, all towels were removed from room and room was not made. Came back to room that evening to find their zero towels. I had to request from the front desk. 3 - Toilet paper was lower one night. Next day, room was made but toilet paper not replenished. Ran out of toilet paper that night. I had to request a roll from the front desk. 4 - Went to pool one afternoon. Total of 7 guests there, including two kids. 4 adults were smoking; I was told at check-in that it was a no smoking hotel. Mentioned to front desk person who happened to be walking by as I was returning to my room. When I came back to pool minutes later, the guests at the pool were still smoking. 5 - No body lotion in the room.

6

Clarence

14 Sept 2024

·

Stayed 1 night

The property is okay, it was Expedia that screwed up the reservation. They didn’t hold a mobility room with roll in shower, that i was charged for. And requested 2 night stay and I was told I only had 1 night reservation.

10

Amy

21 Jun 2024

·

Stayed 1 night

The check in reception was smooth and friendly. The room was spacious, quiet and clean. Important for this heat wave, the AC was quiet and super simple to adjust to a specific comfort temperature. But the cinnamon rolls……oh my, I thought I was at a bakery and a batch had just come from the oven.

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Location

Convenient to I-95 and the spring training ballpark, with activities and shopping a short drive away. The area feels industrial with limited walkable dining, and the entrance can be awkward.

Related guest reviews

10

Basha

29 Oct 2023

·

Stayed 2 nights

We enjoyed our staycation it was quiet and the activities we did was a short drive from where we stayed

10

Yvonne

15 Jan 2024

·

Stayed 1 night

My room was perfect temp, AC was quiet, room was dark and able to sleep past sunrise. Quiet hotel, adequate amenities and less than 10 min drive to mall and many other eateries. Wouls stay again. Especially liked they have Dove soap.products.

10

Brooks

9 May 2023

·

Stayed 1 night

Property is very convenient

8

Meghan

13 Mar 2025

·

Stayed 2 nights

Average hotel but easy and convenient location. Nice staff

8

Michael

18 Mar 2024

·

Stayed 6 nights

Location was perfect for Nationals/Astros Spring Training. Walked there...about a mile. Easy walk. Nice venue too. No place close though to sit down and eat...it's more industrial. Right off 95 to get to anywhere Place has free breakfast...coffee all day...and different fruit infused water. Only problem was my TV kept going in and out of satellite service for the last 24 hours and was unwatchable. It was seriously frustrating...every 5 seconds it was freezing for 3 seconds. There wasn't a storm or anything that should've caused that!

8

Kristin

19 Mar 2025

·

Stayed 4 nights

This was a perfect spot. So many things to do within a 20 minute drive. (I'm from Houston, so that's really convenient in my opinion) Every employee I encountered was super nice. My only complaint was that housekeeping was LOUD 9:00am every morning they were banging around, letting doors slam, knocking loudly on presumably vacant rooms. I was there on vacation. So 9 was early compared to our late nights.

8

Gerad

31 Jul 2025

·

Stayed 3 nights

The entrance to the property was a bit uncomfortable.

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Dining

Breakfast is consistently praised for quality and variety, with standout cinnamon rolls and all-day coffee noted. A few remarks mention service lapses at breakfast.

Related guest reviews

2

Brian

23 Apr 2023

·

Stayed 7 nights

Lock on room door was broken. Reported to staff and manager. Was never looked at or fixed. Window leaked really bad.reported to staff. Nothing was done or wasn't offered new room. And at breakfast there were more staff members eating than guest. Guest should have been first.

10

Louis

26 Mar 2024

·

Stayed 4 nights

The staff was wonderful, helping in anyway that they could, and the breakfast servings were more than adequate and very diverse. We love the fact that the hotel was very clean and orderly, as well as the fact that there weren’t any dogs or cats being boarded at the hotel.

10

jill

21 Apr 2025

·

Stayed 1 night

Always a wonderful stay at holiday inn great breakfast great kind staff

8

Michael

18 Mar 2024

·

Stayed 6 nights

Location was perfect for Nationals/Astros Spring Training. Walked there...about a mile. Easy walk. Nice venue too. No place close though to sit down and eat...it's more industrial. Right off 95 to get to anywhere Place has free breakfast...coffee all day...and different fruit infused water. Only problem was my TV kept going in and out of satellite service for the last 24 hours and was unwatchable. It was seriously frustrating...every 5 seconds it was freezing for 3 seconds. There wasn't a storm or anything that should've caused that!

10

Monique

5 Jul 2024

·

Stayed 1 night

Excellent customer service clean rooms good breakfast. Great staff will be back.

10

ADALBERTO

25 Nov 2023

·

Stayed 1 night

New property, modern rooms, surprising good breakfast. Highly recommend

8

Laurie

3 Feb 2024

·

Stayed 1 night

Very nice people. Breakfast was good.

4

Michele

12 Mar 2023

·

Stayed 1 night

Our stay was for just one night but overall the place felt old and worn. Room overall was clean but bathroom was dimly lit, the shower dripped, the toilet didn’t flush properly, the shower liner had moldy spots, and the floor felt a bit sticky. If the room were $99-$120 a night this is what I would expect but for $300 I expect more. While the young lady at the front desk was nice she was so quiet neither my son or I could hear her. One positive, the warm cinnamon roll I ate at breakfast was delicious!!

10

Amy

21 Jun 2024

·

Stayed 1 night

The check in reception was smooth and friendly. The room was spacious, quiet and clean. Important for this heat wave, the AC was quiet and super simple to adjust to a specific comfort temperature. But the cinnamon rolls……oh my, I thought I was at a bakery and a batch had just come from the oven.

10

Harry

9 Jun 2025

·

Stayed 1 night

Easy check in even though we arrived at 12:30am. Breakfast was a nice variety. Only there a couple hours to sleep before moving on, but facilities were nice and clean.

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Month	Average price
January	US$204
February	US$257
March	US$259
April	US$174
May	US$149
June	US$141
July	US$136
August	US$125
September	US$121
October	US$158
November	US$156
December	US$162

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $212	19 $133
20 $106	21 $116	22 $110	23 $125	24 $113	25 $100	26 $124
27 $102	28 $111	29 $111	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $128	2 $135	3 $156
4 $120	5 $121	6 $126	7 $184	8 $187	9 $207	10 $201
11 $153	12 $131	13 $124	14 $134	15 $131	16 $171	17 $172
18 $135	19 $126	20 $130	21 $139	22 $138	23 $145	24 $139
25 $115	26 $126	27 $115	28 $124	29 $115	30 $120	31 $125

Holiday Inn Express West Palm Beach Metrocentre by IHG

Prices for Holiday Inn Express West Palm Beach Metrocentre by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Communications, Access Tub)

Standard Room, 1 King Bed

Room, 1 King Bed with Sofa Bed

Standard Room

Standard Room, 2 Queen Beds, Roll-In Shower (Communications, Roll-In Shower)

Standard Room, 2 Queen Beds

Room, Multiple Beds

Room, 1 King Bed, Accessible (Communications, Access Tub)

Guest reviews of Holiday Inn Express West Palm Beach Metrocentre by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express West Palm Beach Metrocentre by IHG

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