Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is provided, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee of approximately GBP 15.00 per person. Serving hours are weekdays from 6:30 AM to 9:30 AM and weekends from 7:30 AM to 10:30 AM.

Are pets allowed at the property?

Yes, pets are allowed with a fee of GBP 25.00 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Ashford, within a 5-minute drive of Ashford Golf Club and Hollywood Bowl. It is approximately 1.3 miles from Cineworld Ashford and 16.2 miles from Leeds Castle.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours for the pool are not specified.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no minimum age specified for children to stay for free.

Ashford International Hotel & Spa

Average nightly price at Ashford International Hotel & Spa by month, last 12 months (USD)
Month	Average price
January	US$87
February	US$104
March	US$85
April	US$82
May	US$97
June	US$103
July	US$106
August	US$102
September	US$106
October	US$98
November	US$100
December	US$98

What guests think

Ashford International Hotel & Spa draws praise for friendly staff, spacious rooms and a convenient location for the Eurotunnel, while recurring themes include dated bedrooms, inconsistent heating or air con, mixed dining experiences, and pool or spa maintenance issues.

Cleanliness is generally good, though several guests reported unclean tables or bathrooms and occasional maintenance defects. The gym and parking are appreciated, but the bar and restaurant can be understaffed, leading to long waits. Expect a comfortable, convenient stopover with variable finishes and service pace.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the modern lobby, good gym and ample parking. The pool and spa are appreciated but repeatedly affected by maintenance or closures (especially the hot tub), and the bar is often understaffed, causing waits.

Related guest reviews

8

anthony

5 Aug 2023

·

Stayed 6 nights

Large modern hotel with a very good pool. Breakfast and bar were chaotic.

6

Melanie

6 Dec 2025

·

Stayed 1 night

The dining room manager was clearly very stressed and was quite abrupt because they had been having issues in the kitchen and the main coffee machine wasn’t working. The food was nice but shared yoghurt and jams are not great when some guests put the wrong spoons in the wrong jars/dishes. Individual pots of preserve and yoghurts would be better. There weren’t any tongs to pick up the pastries and Some guests were picking them up with their hands and putting them back. Also a lot of the chairs and tables in the dining room weren’t clean with food residues left behind! Also the pool and hot tub weren’t working and the fixtures and fittings looked tired and some were broken, I.e., locker doors, handle on steam room and lights. We have been given a complimentary voucher for a revisit to the Spa but I don’t live in the area, so I will have to pass this onto family who in the area. This was booked for me as a birthday treat!!

6

Stephen

29 Jun 2025

·

Stayed 1 night

Everything in hotel room and lobbies and what you would expect from a 4 Star hotel however the leisure centre is very poor everything you look at can do with a deep clean drains in showers smelling doors hanging of locker's. New lights have been fitted where old one's obviously were not even filled the old holls or bothered to paint the old outline I would have done a better job in my garage so the star ratting doesn't reflect the pool or changing facilities. It's a shame because when last revamped was obviously very good job it's just not been maintained. A good powerwash of all loungers and fixtures and fittings would go a long way.

8

Jamie

21 Oct 2024

·

Stayed 1 night

Really friendly hotel with great service Good menu & choice of drinks. Really good gym as well.

6

Trevor

31 Oct 2025

·

Stayed 1 night

Food could. be better, or lower the price to fit the quality. room was nice, but the pull out bed for the kids was awful. The pool was lovely and warm, but there was no room due to swimming lanes and swimming lessons. also the hot tub looks like its been out of action for years

10

Lucille

11 Sept 2025

·

Stayed 1 night

This is a great hotel in an ideal location for onward travel to France via Eurostar or Le Shuttle. The check-in was fast, friendly and efficient. The staff were all very helpful and the room was spacious, clean and comfortable. There was plenty of parking too.

8

Peter

4 Jun 2025

·

Stayed 1 night

Ample free parking Big modern hotel Rooms ok, bathroom a little dated, but still good quality Only complaint was bar understaffed, only ever one person serving and queue was constantly 5 deep

8

Bailey

12 Sept 2025

·

Stayed 1 night

The public areas such as the lobby was very clean, modern and welcoming. Gym was great for a hotel gym I was very impressed. Spa facilities were okay just abit cramped. Everywhere in the hotel was new apart from the rooms and corridors which were abit dated and felt abit old & dusty. However bed was very comfy.

4

chris

16 Sept 2024

·

Stayed 2 nights

Pool closed, sauna closed

10

Angela

3 Jun 2025

·

Stayed 2 nights

The staff were helpful and friendly. The room was lovely and clean. The pool and spa were very clean and well run with pleasant, friendly staff. Overall a brilliant stay. This was our second stay. It is conveniently located for driving to the nearby shopping outlet. The room tariff is also very reasonable.

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Cleanliness

Many reviews describe clean, tidy rooms and public areas. However, several others report dirty dining tables or crockery, unclean bathrooms, stains or odours, showing inconsistent housekeeping.

Related guest reviews

2

Michael

28 May 2023

·

Stayed 1 night

Blood stained sheets on one bed, brown stains on the other. Dirty shower curtain, dirty net curtains. No kettle in the room. Broken second bed that was on an angle. Breakfast was akin to a rugby scrum. Asked to speak to a manager to discuss above in person, know one was avaliable to speak to me, I was promised a call back that day... No call back. Awful... Never again!

4

Claire

22 Jun 2024

·

Stayed 1 night

The reception and the communal areas are modern and bright and the restaurant was the same. Sadly the room was not pleasant, we only stayed for 1 night be for our channel tunnel crossing and that was more than enough. Our room was tired and desperate for a refurb, scuffed walls, stained carpet and old dirt around the windows and on the skirting. Our fridge must not have been checked as the people before must have had ice cream or a milk shake and it was all over the fridge making it unusable to us. The bathroom was modern and a great shower. We did eat in the hotel, at the bar and the food was good with great service. The hotel is dog friendly but we weren’t allowed in the restaurant, however, for breakfast they were happy for us to eat in the communal area which worked really well. The staff at the hotel are happy to help.

10

Philip

5 Dec 2025

·

Stayed 1 night

Room was spotless and staff were great.

10

Philip

31 Dec 2025

·

Stayed 1 night

Clean room, good breakfast and bar meals

6

Sylwester

2 Dec 2023

·

Stayed 1 night

We are regulars since 2017 and this was our worse experience. Some of the towels were dirty. The cosmetics not enough for one person. No handwash. During the breakfast- dirty tables, when tried to make of coffee some of the coffee cups were dirty- lipstick marks. Compared with previous years - quite poor.

10

Leon

2 Jun 2025

·

Stayed 1 night

nice experience, very clean throughout and staff were polite

8

Brett

19 Aug 2024

·

Stayed 1 night

Dining room was very unclean, looked like the carpets hadnt been cleaned in a long while

4

Bharti

8 Jun 2025

·

Stayed 1 night

Our room smelt of stale food or stinky feet all night. Pillows toooo soft and bed had a deep dip. Needs refreshing and deep clean.

6

Phillip

8 Aug 2025

·

Stayed 1 night

Good and bad experience. The good, the restaurant food and staff were fantastic, shout out to them for a great all round great job. The bad, the room. Poor soundproofing (could hear my neighbours), broke tiles in the bathroom, unclean toilet, unclean bath, chemical/musty smell in the room. Won’t stay again.

10

George

19 Aug 2025

·

Stayed 1 night

We enjoyed our one night stay at this hotel. Room and hotel were very clean and comfortable. We got there late at night and had to leave early in the morning, so didn't get to use any of their amenities, but breakfast was good (with good options) and room fridge was stocked with beer! Check in and check out were very smooth and quick. A bit on the expensive side. Staff was friendly and helpful. Would stay again (at a lower rate though!)

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Rooms

Rooms are generally spacious with comfortable beds. Downsides include dated decor, recurring heating or air conditioning problems, thin walls and noise, some uncomfortable sofa beds, and a lack of bedside power sockets.

Related guest reviews

6

RUTH

1 Jun 2024

·

Stayed 4 nights

They had very reduced staff, rooms were very noisy, they tried to move people but walls were really thin. Some rooms better than others, staff tried their best but very understaffed and electronics issue, you had to rekey your room card every day

8

Martino

27 Oct 2025

·

Stayed 1 night

Excellent: the only objection is the the room was freezing cold when we arrived, evidently the heating was switched off and it ook hourse to warm up. I understand eco friendly but this is going too far.

10

Spiros

27 May 2025

·

Stayed 1 night

No plug sockets near the bed, not ideal at all.

6

Peter

18 Dec 2022

·

Stayed 19,343 nights

I've stayed here before but this is the first time I've stayed out the back (turning right at the top of the stairs), room 251. The room was cold when I got there, the heating didn't work, the heated towel rail didn't work. The shower head wouldn't stay up unless I propped it up against the wall, which caused the water to go over the shower curtain and flood the floor. On the positive side, the bed was comfy and the biscuits were nice, the shower did its job.

6

Louise

30 Aug 2025

·

Stayed 3 nights

It’s ok but the rooms are very dated for the price. Could do with an update. Main areas like lounge and lobby are lovely and modern but it doesn’t run throughout the hotel.

10

Kate

25 Mar 2025

·

Stayed 2 nights

Lovely breakfast and comfy rooms

6

Anthie

1 Apr 2024

·

Stayed 1 night

Every thing was lovely our double bed was comfortable but my 12 year old sons had a very uncomfortable sofa bed to sleep on.

8

Ruth

2 Mar 2025

·

Stayed 2 nights

Our room was clean and comfortable. Facilities in the Hotel are very good. Swimming pool is a excellent. I did need my ear plugs at night because you can hear families/other guests in adjacent rooms if they are noisy and I am a light sleeper.

8

CLAIRE

21 Aug 2023

·

Stayed 1 night

Great location for the le shuttle Nice size room, beds not that comfortable but nice & clean Fridge in room is handy Parking was fine as well Good surrounding area for shopping and other dining options too. Would stay again. They do allow dogs which may put some people off, but we didn’t smell any pets in our room!

8

Dawn

30 Mar 2023

·

Stayed 1 night

The hotel and facilities were great, lovely atmosphere within the lobby/ lounge. The room was cold and the climate control didn’t seem to do anything, however there was a portable heater but didn’t seem enough to heat the whole room. Annoying that there’s no power points or USB points near the bed, like most people I charge my phone overnight and like it within reach, not on the other side of the room.

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Service

Staff are widely praised as friendly and helpful, and check-in is usually smooth. Still, understaffing leads to slow bar and restaurant service and occasional miscommunication.

Related guest reviews

10

Kevin

25 Aug 2025

·

Stayed 2 nights

Bit of miscommunication between reception desk and restaurant. We asked at reception what time Breakfast was open the following morning for the August Bank Holiday Monday as we needs to set off early. We were told 6.30am so planned around that only to be told next morning at the restaurant it was 7.30am which messed up our travel plans.

6

Sian

29 Sept 2024

·

Stayed 1 night

The hotel itself is lovely, very tidy and elegant feel. Rooms are spacious and beds are very comfy. The only let down would be the overall service. The bar would take over 15mins to make drinks, or completely ignore you. We ordered cocktails that were out of a “pre mix” bottle for £12 and then to make it worse were put into wrong / warm glasses. Food was fine but plates never cleared all evening, no napkins etc.. The toilet broke in our room so had constant water running all evening which was a shame.

10

Joe

9 Aug 2025

·

Stayed 1 night

I’ve got to say the service was 10/10 and I think it was the assistant manager who went above and beyond to make sure everyone was happy and got everything they needed, will definitely be going back

10

Louise

19 Nov 2024

·

Stayed 1 night

Fantastic service from check in to departure - highly recommend. All team members from reception to restaurant were lovely.

8

Janette

11 May 2024

·

Stayed 2 nights

Hotel fine. Staff very friendly. The only downfall is the restaurant. Waited nearly an hour between courses. 2nd night the same. Food not brilliant. Not enough staff to deal with the service .

6

Aumit

7 Oct 2023

·

Disappointing stay. Wanted a quick night away to shop and relax and when we arrived went to the bar area to unwind. Every single order required multiple people, conversations, etc. to execute. None of the bar team really knew what they were doing and I'm talking about a G&T and wine! Lots of other customers experienced the same. Eventually retired to the room where the room service menu was tiny but you needn't worry because nobody picked up the phone despite multiple calls over a half hour.

8

Nicola

12 Jul 2025

·

Stayed 1 night

Nice hotel but they need to ensure reception staff are trained and know what they are doing to avoid delays and give good customer service.

8

Peter

4 Jun 2025

·

Stayed 1 night

Ample free parking Big modern hotel Rooms ok, bathroom a little dated, but still good quality Only complaint was bar understaffed, only ever one person serving and queue was constantly 5 deep

8

Linda

31 Aug 2025

·

Stayed 3 nights

All staff worked hard but they were stretched in some areas

10

Julie Dawn

7 Jun 2025

·

Stayed 1 night

We had a good night's sleep in comfortable beds after a tiring journey. The reception is open 24 hours a day, so it wasn't a problem arriving at 1 am. Julie the receptionist is lovely and went above and beyond to help us.

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Location

Very convenient for Le Shuttle/Eurotunnel and the Ashford Designer Outlet, with a Sainsbury’s next door and plenty of parking. A few guests found wayfinding or public transport less convenient.

Related guest reviews

8

saufun

25 Aug 2024

·

Stayed 1 night

Nice modern room with great facilities, clean room and very good free refreshments which is a lovely extra. Swimming pool was lovely, quite busy but we really enjoyed spending time relaxing. Very close to Ashford Designer Outlet too so nice location.

8

Alexander

21 Jan 2025

·

Stayed 1 night

We tried this hotel on route to the tunnel. Very easy access. Good room and friendly staff and meal was fine. Will return

8

Anthony

21 Dec 2022

·

Stayed 1 night

Stayed here many times when using the tunnel. Has everything you could want for a good nights stay and excellent breakfast.

8

Rachel

14 May 2024

·

Stayed 1 night

We travel to Belgium each year, and have always stayed at either the Premier Inn or Travelodge at Eureka Park, due to the close proximity of places to eat etc. This year we decided to try Ashford Int Hotel & Spa and we were pleasantly surprised. The rooms were clean and spacious, there is a pool, gym and spa, and overall we were very happy with the choice. The only tricky bit was finding it, and finding our way to the motorway the next morning - it's a bit more long winded than staying at Eureka Park - but I think we will choose to stay again next year.

10

Lucille

11 Sept 2025

·

Stayed 1 night

This is a great hotel in an ideal location for onward travel to France via Eurostar or Le Shuttle. The check-in was fast, friendly and efficient. The staff were all very helpful and the room was spacious, clean and comfortable. There was plenty of parking too.

10

Alistair

2 Jun 2025

·

Stayed 1 night

Very well positioned for a stop over on the way to France

10

Nicola

10 Aug 2024

·

Stayed 1 night

Great hotel, close to Eurotunnel

10

Carolyn

15 Sept 2025

·

Stayed 1 night

Lovely big hotel, good sized room, sainsburys next door. Not far from Canterbury or whitsable, lovely drive

8

Aniceta

24 Jun 2025

·

Stayed 1 night

It is a nice and comfortable place to stay It would have been convenient if there is a Bus service stop nearby from the Hotel to the Town Centre We do not drive and it was expensive for us to get a taxi from the Hotel to Town Centre or to Ashford International Train station

8

CLAIRE

21 Aug 2023

·

Stayed 1 night

Great location for the le shuttle Nice size room, beds not that comfortable but nice & clean Fridge in room is handy Parking was fine as well Good surrounding area for shopping and other dining options too. Would stay again. They do allow dogs which may put some people off, but we didn’t smell any pets in our room!

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Dining

Breakfast is often described as good with plenty of choice. Food quality and value at dinner and the bar are mixed, with reports of slow service, shortages and high prices.

Related guest reviews

8

Nikki

7 Sept 2025

·

Stayed 1 night

Stopped on a Thursday night en route to the channel tunnel to avoid a mad rush before our crossing on the Friday morning. We have stayed preciously but not for about 10-12 years. Hotel was nice, clean and said everything as listed - dinner in the restaurant was a bit so so, but overall not bad for the price we paid. Would stay here again.

8

Christopher

21 Feb 2025

·

Stayed 1 night

The food in the restaurant was ok but overpriced for what it was.

8

Janette

11 May 2024

·

Stayed 2 nights

Hotel fine. Staff very friendly. The only downfall is the restaurant. Waited nearly an hour between courses. 2nd night the same. Food not brilliant. Not enough staff to deal with the service .

2

Anthony

1 Jun 2025

·

Stayed 4 nights

This is the worst hotel I stayed. It needs an urgent refurbishment. 3 of the 4 days I stayed Breakfast was late by 30 minutes and the staff just didn’t care. No refunds could be processed as the booking was through Hotels.com. The food on the evening was terrible. I won’t go anywhere near this place again.

10

Michele

12 Sept 2025

·

Stayed 1 night

Lovely stay in the heart of Kent. The pool, steam room and sauna added that little bit of extra luxury. The hotel room was very comfortable and clean. We are in the Horizons restaurant and the waitress was very attentive. The food was amazing and service was quick. Cooked breakfast was a bit dry. I would say get up as soon as breakfast starts for a fresh one.

6

Danny

13 Sept 2025

·

Stayed 2 nights

Menu is okay but the service and wait times in the restaurant are absurd unfortunately. Rest of facilities fine. Rooms 3/5 all round

10

James

19 Nov 2025

·

Stayed 1 night

Excellent hotel, fantastic food, very comfortable

4

Susan

11 Jun 2023

·

Stayed 1 night

I didn’t like having to go without our dinner waited nearly an hr then was told the chef forgot our order very disappointing.

8

Garnet

25 Jul 2023

·

Stayed 2 nights

The overall stay was good i would go back again, but the downer for me was the food there wasn't enough choice for us to chose for in the end we went for some boring grill chicken and chips with a bit of old green salad, and the bar service was too slow.

10

Trevor

12 Mar 2025

·

Stayed 1 night

Very comfortable bed. Food good. Breakfast lovely. Staff very nice

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $73	2 $91	3 $93	4 $95	5 $84	6 $85	7 $104
8 $78	9 $84	10 $97	11 $97	12 $86	13 $83	14 $137
15 $74	16 $92	17 $143	18 $94	19 $78	20 $78	21 $91
22 $70	23 $83	24 $91	25 $92	26 $79	27 $78	28 $91
29 $70	30 $84

Ashford International Hotel & Spa

Prices for Ashford International Hotel & Spa

Monthly average prices

About this property

Location

Room options

Superior King Room

Classic Family Room

Classic King Room

Classic Twin Room

Deluxe King Room

Deluxe Twin Room

Deluxe Double Room

Classic Double Room

Guest reviews of Ashford International Hotel & Spa

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Ashford International Hotel & Spa

Considering this hotel for your Ashford trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $109	22 $90	23 $100	24 $165
25 $82	26 $93	27 $103	28 $101	29 $88	30 $97	31 $106