Name: Holiday Inn Express Hotel & Suites Auburn by IHG
Address: 10-12 Johnson Street, Auburn, Massachusetts, United States of America, Auburn, Massachusetts, US
Price range: US$100–US$303 per night
Rating: 8.52

What guests think

At Holiday Inn Express Hotel & Suites Auburn by IHG, guests repeatedly praise clean rooms, friendly staff, and a convenient location just off major highways, while noting traffic noise, dated furnishings, and occasional maintenance or service lapses that affect comfort.

Breakfast is frequently described as good with plenty of options, though a few guests found items cold or the serving area cramped and closing times strict. Many find rooms spacious with comfortable beds, though others report hard or sagging mattresses and tricky climate control. Parking is easy and access to major roads is convenient, but signage and wayfinding at night can be difficult. A practical stop for convenience-focused travelers who can accept some age-related trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is generally easy, and the lobby/breakfast space works but can feel small and crowded at busy times.

Related guest reviews

8

Rebecca

11 Jun 2023

·

Stayed 2 nights

We enjoyed our stay at this property! The staff at the front desk both days were very personable and pleasant to deal with. The only issue and I wouldn’t even say issue is just that the breakfast area is not set up very well. Love all the seating that was great just the very small room where all the food was is very hard to maneuver through with a lot of other guests. Not even complaining just making a suggestion maybe for the future.

8

Alberto

14 May 2023

·

Stayed 1 night

Clean, comfortable, helpful and friendly staff! Only reason to take off a star was the refrigerator motor making loud noises throughout the night, and the very small, inadequate dining facilities. Went early and dining area was so crowded we decided not to risk the mad dash once the doors opened up, and had breakfast elsewhere. Other than that, great!

10

Cynthia

23 Sept 2023

·

Stayed 1 night

Friendly efficient staff. Pleased with cleanliness of our room, hallways, lounge and breakfast area, fitness center and parking lots. Breakfast selections above average. Close vicinity to restaurants and shopping areas. Great selection’s for purchase in the foods and staples department.

10

kay

7 Feb 2025

·

Stayed 1 night

Newly renovated, attractive lobby with easy chairs and fireplace, very welcoming and helpful check-in receptionist, roomy room with comfortable bed and easy chair, in-room coffee, very good breakfast selections.

8

Anthony

25 May 2025

·

Stayed 1 night

Fitness center too small All else was fine

6

Nyandwi

20 Jun 2025

·

Stayed 1 night

Easy parking

10

Madhu

23 Aug 2025

·

Stayed 3 nights

Solid hotel with friendly staff, clean accommodations and ample EV charging available right outside of our room in the parking lot was a huge bonus for us.

10

Jacqueline

24 Nov 2023

·

Stayed 1 night

Everything was really nice. Staff was friendly. Property clean. Only downfall we experienced is coming back from a function there was no parking as many trucks and uhauls were taking up multiple spots. We had to park at a vacant property in the parking lot next door.

10

Carmen

24 Aug 2025

·

Stayed 1 night

The parking lot can use more lighting to make it safer

8

Lori

13 Jul 2023

·

Stayed 6 nights

staff was very courteous. Breakfast area is very small

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Cleanliness

Most guests report very clean rooms and common areas; however, some noted musty odors, rust or mold in tubs, and occasional housekeeping lapses.

Related guest reviews

6

Mary

16 May 2025

·

Stayed 1 night

Didn’t like the tub area . There was mold and rust around the tub area. Needs to be updated. Water wasn’t going down in the tub fast enough

10

Eline

23 Feb 2025

·

Stayed 1 night

Very clean and friendly staff

10

Ron

24 Nov 2025

·

Stayed 1 night

Clean room

10

James

16 Mar 2025

·

Stayed 2 nights

Staff was welcoming rooms clean

4

Jacqueline

18 Mar 2024

·

Stayed 1 night

My recent stay at the holiday in. was characterized by friendly staff but disappointing cleanliness standards. Despite the warm welcome and helpful attitude of the staff, the hotel rooms were plagued by musty odors, stains, and inadequate cleaning. While the staff's efforts to address concerns were appreciated, improvements in cleanliness are needed for a more satisfactory experience.

4

Kwaku

7 Oct 2024

·

Stayed 3 nights

Horrible experience, 3 nights, no room service, sheets not changed, bathroom not cleaned, the room was smelly and when I complained nothing was done, it seems no one cares about whatever happens to some guests

10

Mark

16 Nov 2025

·

Stayed 1 night

Staff welcoming, facility clean … room was clean and bed comfortable.

10

Penny

30 Nov 2024

·

Stayed 4 nights

Very clean and quiet

8

Secundino

13 Jun 2025

·

Stayed 1 night

Property was clean and safe

2

Laurie

13 Jul 2025

·

Stayed 2 nights

First, the air conditioner only worked ok and it was very hot and humid outside! The king size bed was hard. But worst of all, we got back to our room after a long day out and they had not cleaned our room. We called the front desk four times before they answered and asked why our room had not been cleaned? We said could you at least take our dirty towels and bring us clean ones? They said we have to come down to the desk and get our own towels! When we did go down to get the towels there was no one there and we had to wait.

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Rooms

Rooms are often spacious and comfortable, but recurring feedback cites dated decor, variable mattress comfort, highway noise in some rooms, and occasional TV or temperature-control issues.

Related guest reviews

8

SUSAN

15 Nov 2025

·

Stayed 1 night

The room was nice and very clean. No TV guide left in the room to help navigate the TV and locate channels which was frustrating. The mattresses we did not find to be comfortable. We could feel the springs. The continental breakfast was very good. Nice variety and plenty of seating to accommodate all the guests.

2

Jo

3 Mar 2023

·

Stayed 2 nights

The staff are wonderful, but the owners haven't invested anything in that property in a very long time. You get the outdated vibe the minute the elevator door opens and you see inside it. The mattress on the bed was so hard and worn that you rolled into the indentations left by years of previous guests. The sheets were clean, but you could see mattress stains through the sheets. I slept on top of the duvet with a towel for a blanket. The furniture in the room was outdated and grubby, as were the fittings in the bathroom. the room was clean, just worn. The whole hotel just looked outdated and neglected.

8

Bruce

8 Jul 2024

·

Stayed 1 night

Had a very good stay. Room was clean and quiet, bed was comfortable, breakfast was good, and staff was excellent. The place is starting to feel dated but given its convenient location and value pricing, I'm glad we chose to stay there.

10

Roman

17 May 2023

·

Stayed 1 night

Depending what side your room is on determines how quiet your sleeping experience will be. One side of the building faces the highway therefore more noise. Very clean hotel and included breakfast are positives!

8

Nancy

22 May 2023

·

Stayed 1 night

We arrived late in the evening and there was a huge bus group which arrived just before us. But the reception staff checked us in readily and we were able to get to the room (taking the stairs since there was a long line waiting) Room was clean and very spacious but we had trouble with the temperature adjustment. Either too cold with A/C or too warm when off. Generally, we had a good stay and staff were very helpful.

8

Preetham

17 May 2024

·

Stayed 4 nights

The hotel is surrounded by many roads and highways all around. There is a lot of vehicular traffic. The windows should have been made more sound proof. I have been to other hotels in similar kind of noisy areas and you cannot hear a peep inside.

10

Angeline

21 Aug 2024

·

Stayed 1 night

We enjoyed our stay. Shout out to Carmen who was very helpful, friendly, and energetic running the front desk. The mattresses need to be replaced as they were sagging in the middle. Otherwise the room was more than adequate.

6

Catherine

28 Jan 2024

·

Stayed 3 nights

It right by the highway and is super loud. I had to buy ear plugs to sleep

8

mathurin

5 Nov 2024

·

Stayed 1 night

The TV in the room was terrible, keep freezing, old school.

8

Al

6 Jun 2025

·

Stayed 1 night

OVERALL GOOD STAY. A LITTLE LOUD WITH THE HIGHWAY.

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Service

Staff are widely praised as friendly, welcoming, and helpful, with several examples of accommodating early check-in and assistance. Some guests report lapses such as slow responses, housekeeping not provided without request, room-assignment errors, and inconsistent professionalism.

Related guest reviews

10

karen

16 May 2024

·

Stayed 1 night

Carmen was the best. Friendly and helpful

6

Mark

24 Jul 2023

·

Stayed 1 night

Booked via Travelocity. At check in we were first told that they were sold out. Then they gave us a room. At 10 pm we were startled to find someone trying to unlock the door to the room. Another couple was given keys to our room. We told them that the room was occupied. The front desk clerk called the room to apologize, but it made our stay very uncomfortable. It was very disappointing for a hotel at this price point.

10

Anthonie

24 Sept 2023

·

Stayed 1 night

Best check in ever at a Holiday Inn!! Staff were professional, quick and friendly. Honestly was so impressed.

10

Angela

26 Apr 2025

·

Stayed 1 night

Was able to check in a little bit early as our room was ready. Very friendly, and knowledgeable staff checked us in and offered suggestions for the area.

10

Alex

29 Aug 2025

·

Stayed 1 night

Check in was great. Staff is excellent

2

Cara

30 Sept 2024

·

Stayed 1 night

Someone tried to get into our room and we had the deadbolt on .. which prevented them from getting in. Scared the shot out of us and we got no explanation or apology!

10

Karen

22 Apr 2023

·

Stayed 1 night

They are 2 for 2 on staff friendliness and assistance. To be honest, they stand out as superior compared to recent overnight stays at other hotels in the area. Will prioritize them in the future - we tend to do last-minute travel so they are sometimes booked up.

10

Caroline

27 Mar 2025

·

Stayed 2 nights

Front desk was incredibly gracious and accommodating. Arrived after a red eye flight well before check in. Front desk put in genuine effort to get me into a room as quickly as possible and made efforts to make me as comfortable as possible while waiting. Their efforts and friendly nature were noted and greatly appreciated.

2

Laurie

13 Jul 2025

·

Stayed 2 nights

First, the air conditioner only worked ok and it was very hot and humid outside! The king size bed was hard. But worst of all, we got back to our room after a long day out and they had not cleaned our room. We called the front desk four times before they answered and asked why our room had not been cleaned? We said could you at least take our dirty towels and bring us clean ones? They said we have to come down to the desk and get our own towels! When we did go down to get the towels there was no one there and we had to wait.

10

PADMORE

18 Apr 2023

·

Stayed 4 nights

Check in and check out was quick. The breakfast was good even though the same menu everyday. They don’t have daily housekeeping if you are staying longer but once you ask, they will do it for you

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Location

Convenient for road travel and access to local areas, just off major highways; some find it slightly hidden at night. A recurring downside is highway noise for rooms facing the road and limited dining options nearby.

Related guest reviews

10

Jeffrey

9 Aug 2025

·

Stayed 1 night

Convenient location with very easy access to major roads

8

Mathieu

29 Nov 2024

·

Stayed 2 nights

You need a car to access restaurants and shops. Not much around

10

Timothy

28 Apr 2024

·

Stayed 1 night

Close to highway

8

Robert

19 Sept 2025

·

Stayed 2 nights

Not a lot of good restaurants.

10

Roman

17 May 2023

·

Stayed 1 night

Depending what side your room is on determines how quiet your sleeping experience will be. One side of the building faces the highway therefore more noise. Very clean hotel and included breakfast are positives!

8

Preetham

17 May 2024

·

Stayed 4 nights

The hotel is surrounded by many roads and highways all around. There is a lot of vehicular traffic. The windows should have been made more sound proof. I have been to other hotels in similar kind of noisy areas and you cannot hear a peep inside.

10

Jean

28 Oct 2025

·

Stayed 1 night

Nice room and nice people running the place. A little hard to find because at night there was no light son sign for Holiday Inn so we drove past it and had to circle back. Just make it a little bit easier to find at night please. It is an oasis in the night.

10

Angela

16 Apr 2025

·

Stayed 3 nights

Mostly good. The location is slightly hidden, otherwise good.

10

Louise

15 Aug 2024

·

Stayed 2 nights

Convenient location at interstates

8

Al

6 Jun 2025

·

Stayed 1 night

OVERALL GOOD STAY. A LITTLE LOUD WITH THE HIGHWAY.

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Dining

Breakfast is frequently praised for variety and quality, with clean, well-stocked service; however, several guests reported cold items, limited options, a cramped setup, and strict closing times.

Related guest reviews

8

Alberto

14 May 2023

·

Stayed 1 night

Clean, comfortable, helpful and friendly staff! Only reason to take off a star was the refrigerator motor making loud noises throughout the night, and the very small, inadequate dining facilities. Went early and dining area was so crowded we decided not to risk the mad dash once the doors opened up, and had breakfast elsewhere. Other than that, great!

8

SUSAN

15 Nov 2025

·

Stayed 1 night

The room was nice and very clean. No TV guide left in the room to help navigate the TV and locate channels which was frustrating. The mattresses we did not find to be comfortable. We could feel the springs. The continental breakfast was very good. Nice variety and plenty of seating to accommodate all the guests.

4

Hemant

20 Dec 2023

·

Stayed 1 night

The Breakfast was not available at 9.40am on Saturday.

10

Nina

23 Aug 2025

·

Stayed 1 night

The cleanliness of the breakfast area, someone always ready to help and cleaning the tables and refilling the buffet.

10

Steven

23 Jun 2025

·

Stayed 1 night

Very clean. Prompt staff. Great breakfast.

10

Carolyn

23 Oct 2025

·

Stayed 1 night

High quality hotel, great breakfast, friendly staff. We’ll stay here again!

4

Pamela

24 Dec 2023

·

Stayed 1 night

Very disappointed in the breakfast. Eggs and sausage were literally cold. Hot water dispenser didn’t work. Not many options compared to other Holiday Inn express hotels.

8

SUSSELY

19 Jan 2025

·

Stayed 1 night

Carmen was very nice and helpful. She was very attentive to my family of 7. We slept very comfortably in a Suite ( 2 queens, sofa sleeper, pack & play at request ). Hotel was very clean. 1 star deducted due to breakfast. Food was not good, eggs were slimy, bagels were hard as a rock, no bacon or sausage options. Not many options for smaller kids besides Cheerios, fruit loops or special k.

8

Lori

13 Jul 2023

·

Stayed 6 nights

staff was very courteous. Breakfast area is very small

10

Joy

12 May 2023

·

Stayed 1 night

The front desk staff upon check-in were very friendly. The breakfast was wonderful and the staff doing the breakfast were amazing!

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Month	Average price
January	US$105
February	US$117
March	US$129
April	US$134
May	US$171
June	US$161
July	US$142
August	US$141
September	US$177
October	US$176
November	US$126
December	US$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $148	17 $169	18 $250	19 $294
20 $104	21 $113	22 $129	23 $117	24 $181	25 $217	26 $268
27 $109	28 $100	29 $113	30 $113

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $303	3 $259
4 $104	5 $103	6 $112	7 $108	8 $116	9 $169	10
11 $233	12 $108	13 $103	14 $109	15 $146	16 $250	17 $221
18 $108	19 $177	20 $119	21 $107	22 $134	23 $234	24 $223
25 $104	26 $104	27 $100	28 $100	29 $100	30 $125	31 $118

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Auburn by IHG

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