Name: Best Western River Cities
Address: 31 Russell Plaza Dr, Russell, Kentucky, United States of America, Russell, Kentucky, US
Price range: US$118–US$180 per night
Rating: 8.55

What guests think

Reviews of Best Western River Cities note modern remodeled rooms and generally good breakfasts, alongside mixed cleanliness, and variable outdoor pool access, with some guests finding it closed during their visit, while others reported enjoyable swims and a smooth stay.

Rooms are described as comfortable and quiet, with strong showers and spacious bathrooms. Service is often welcoming and helpful, but a few guests encountered delays or curt interactions at check-in or during breakfast. The location suits the Kentucky, West Virginia, and Ohio tri-state area, with several restaurants within walking distance. Overall, expect an updated, comfortable stay with warm service, noting that cleanliness and pool access can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The outdoor pool received mixed availability reports: some guests swam, while several found it closed.

Related guest reviews

10

Ken

13 Mar 2024

·

Stayed 1 night

Brand new only the third customer to stay. Staff was amazing he let me park my trailer under the drive through while it rained.

10

Sue

22 Sept 2025

·

Stayed 3 nights

I had a very nice stay. The hotel was very clean and my room was spacious especially the bathroom. The rooms have Keurig style coffee makers with an assortment of coffees and tea. There is a refigerator with a real freezer and a microwave also. Breakfast is included and there is an assortment of hot and cold food offered. The gentleman who checked me in and worked nights was very friendly and welcoming and informative. There is ample free parking and several restaurants within walking distance. There is an outdoor pool but it was off season when I was there. I would recommend this hotel.

2

Angela

30 Sept 2024

·

Stayed 2 nights

We were not able to get into the hotel. They had no power from a storm and we had to find another hotel.

10

Jimmy

29 Sept 2024

·

Stayed 1 night

Recently remodeled and clean!

10

Christina

13 Jul 2025

·

Stayed 3 nights

Hotel was at capacity for the weekend but everything was perfect from check in to check out. We got to the property about 45 minutes before check in. Our room was not yet ready which was 100% expected. We made the comment that we were just there a little early to swim, they allowed us to swim why we waited for the room to be ready. Pool was perfect temperature and crystal clear, rooms were clean and comfortable. Staff was extremely friendly and even with the full house breakfast was smooth and well stocked. We are already planning our next visit.

2

Krissy

29 Jun 2024

·

Stayed 1 night

It stated there was a pool but it wasn’t open yet also they didn’t have TV because they stated they didn’t have wifi yet.

10

Courtney Richardson

19 Nov 2024

·

Stayed 2 nights

The rooms along the back look out over a hillside with trees and vegetation. Peaceful and relaxing. Breakfast was good (really like the mini omelettes with cheese). Whole building is remodeled so everything is up to date. Several restaurants within walking distance. Enjoyed our stay of 2 nights.

8

Lynn

26 May 2024

·

Stayed 2 nights

The pool wasn’t open and the hallways had a odor like carpet glue

2

Debbie

22 Jul 2024

·

Stayed 1 night

The pool was not in operation which was the whole reason we choose this hotel. No curtains and no carpeting. Even though the wood laminate floor was new, it was cold and hard on bare feet. Not comfortable at all!! I will not be coming back.

10

Jo

10 Jul 2024

·

Stayed 1 night

Incredibly clean. Newly remodeled. Friendly staff. Great location.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean or newly remodeled, but several reported dirty floors or linens, dust, musty odors, and occasional mold in bathrooms or common areas.

Related guest reviews

10

Tommy

23 Jul 2025

·

Stayed 2 nights

clean rooms

10

Sue

22 Sept 2025

·

Stayed 3 nights

I had a very nice stay. The hotel was very clean and my room was spacious especially the bathroom. The rooms have Keurig style coffee makers with an assortment of coffees and tea. There is a refigerator with a real freezer and a microwave also. Breakfast is included and there is an assortment of hot and cold food offered. The gentleman who checked me in and worked nights was very friendly and welcoming and informative. There is ample free parking and several restaurants within walking distance. There is an outdoor pool but it was off season when I was there. I would recommend this hotel.

4

Carter

3 Aug 2025

·

Stayed 3 nights

Dust everywhere. Musty odors.

10

Rachel

22 Nov 2025

·

Stayed 1 night

Attentive, kind staff and a clean room - what's not to love? Breakfast was great as well. I will definitely stay here again!

10

Lynda

30 Oct 2024

·

Stayed 1 night

Breakfast staff went above and beyond. Floors and carpet could use a good cleaning.

10

Sherry

1 Oct 2025

·

Stayed 4 nights

Clean room. Mattress is firm. Comfy pillows. Walkable food. Quiet and staff are super kind and accommodating.

10

Renea

26 Apr 2025

·

Stayed 1 night

Wonderful stay! Friendly staff and clean clean clean! Breakfast was a bonus. I took the general managers business card so I could give her 5 stars. Shelley Bays Burroughs gets a job well done managing this!! We wouldn’t hesitate to stay again

4

Joelle

18 Jul 2025

·

Stayed 3 nights

Super dirty Staff seemed lazy Entire hotel was dirty and not clean at all. Baseboards in the room were falling off the walls. Mold on ceiling in bathroom. Hallways, elevator and common areas were not cleaned the entire 3 nights we were there. Gross

4

Caitlin

6 Nov 2025

·

Stayed 1 night

The room was very dirty. Wrappers from previous guests, dirt, dust, and hair in the floor. There was a hole over the shower that could’ve been a camera. There was hair in the shower. The beds appeared clean and were comfortable.

6

Stephanie

21 Sept 2025

·

Stayed 2 nights

This hotel is good for a quick stay. Check-in was very easy and the lady at the front was extremely nice and hospitable. The only issue was the room smelled quite musty and the bathroom had dirty rags and floors. Pillows were quite lumpy and some of the sheets were dirty as well.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, often noted for good beds, quiet stays, and spacious bathrooms; several guests also praised strong showers and larger TVs.

Related guest reviews

10

Sue

22 Sept 2025

·

Stayed 3 nights

I had a very nice stay. The hotel was very clean and my room was spacious especially the bathroom. The rooms have Keurig style coffee makers with an assortment of coffees and tea. There is a refigerator with a real freezer and a microwave also. Breakfast is included and there is an assortment of hot and cold food offered. The gentleman who checked me in and worked nights was very friendly and welcoming and informative. There is ample free parking and several restaurants within walking distance. There is an outdoor pool but it was off season when I was there. I would recommend this hotel.

10

Dayne

29 Apr 2025

·

Stayed 1 night

The rooms were beautiful and the price was excellent.

10

William

27 May 2025

·

Stayed 1 night

Great location for lodging in the Kentucky, West Virginia, and Ohio Tri-State area. The staff is very friendly and helpful. Rooms are clean and modern.

10

Diane

18 Mar 2024

·

Stayed 2 nights

Enjoyed our stay. Great breakfast, comfortable beds, clean, awesome water pressure in shower, walking distance to several restaurants.

10

Sherry

1 Oct 2025

·

Stayed 4 nights

Clean room. Mattress is firm. Comfy pillows. Walkable food. Quiet and staff are super kind and accommodating.

10

Courtney Richardson

19 Nov 2024

·

Stayed 2 nights

The rooms along the back look out over a hillside with trees and vegetation. Peaceful and relaxing. Breakfast was good (really like the mini omelettes with cheese). Whole building is remodeled so everything is up to date. Several restaurants within walking distance. Enjoyed our stay of 2 nights.

10

Andrew

22 Oct 2024

·

Stayed 1 night

This hotel was perfect for an overnight stay for an early appointment we had in the area. Room was comfortable, quiet, everything worked, and breakfast was nice as well.

10

Mary

30 Jun 2025

·

Stayed 2 nights

We had a very nice room. The bathroom was huge, it was great. Staff was very courteous and professional.

10

Michael

30 Oct 2024

·

Stayed 3 nights

Clean rooms, recently remodeled. Shower has awesome water pressure!!

10

Christopher

22 Jul 2024

·

Stayed 1 night

Scott at the front desk is absolutely amazing. I stay here every other week or so for work & he is always so welcoming when I check in. The hotel is brand new, the rooms are very nice. Bed is great. TV’s are bigger & more updated than most. You can’t get a room this nice for a better price anywhere else. 10/10 recommend

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AI-generated summary based on recent guest reviews

Service

Service is generally friendly, welcoming, and helpful across the front desk and breakfast. A few guests experienced delays or curt interactions during check-in or breakfast.

Related guest reviews

10

Juliana

28 Nov 2025

·

Stayed 2 nights

The staff was extremely nice, I called ahead of time to make sure I wasn’t checking in too late and they were courteous and I already knew I had found a good place to stay. The room had not a single fault to it, I travel to the area about once a month or so and know where I’ll be staying each time now.

10

Sue

22 Sept 2025

·

Stayed 3 nights

I had a very nice stay. The hotel was very clean and my room was spacious especially the bathroom. The rooms have Keurig style coffee makers with an assortment of coffees and tea. There is a refigerator with a real freezer and a microwave also. Breakfast is included and there is an assortment of hot and cold food offered. The gentleman who checked me in and worked nights was very friendly and welcoming and informative. There is ample free parking and several restaurants within walking distance. There is an outdoor pool but it was off season when I was there. I would recommend this hotel.

8

Melissa

10 May 2024

·

Stayed 1 night

The hotel and room was very clean. Beds and pillows were wonderful. The mattress was the best I have ever slept on in a hotel. The only thing that could have been better was the hotel check - in staff. Was not friendly at all and gave the assumption that if they would have to smile it would be the worst thing ever. My husband and I was not impressed with check in at all. With paying $130 a night for a room, you would think you would get friendlier service.

10

Rachel

22 Nov 2025

·

Stayed 1 night

Attentive, kind staff and a clean room - what's not to love? Breakfast was great as well. I will definitely stay here again!

10

Bryan

5 Oct 2024

·

Stayed 1 night

From checking in to checking ot. Everyone is very kind and helpful. This is my second stay and it was great!

10

Tammy

30 Sept 2024

·

Stayed 2 nights

Ladies at the front desk make you feel very welcome. They all are especially nice.

10

Christina

13 Jul 2025

·

Stayed 3 nights

Hotel was at capacity for the weekend but everything was perfect from check in to check out. We got to the property about 45 minutes before check in. Our room was not yet ready which was 100% expected. We made the comment that we were just there a little early to swim, they allowed us to swim why we waited for the room to be ready. Pool was perfect temperature and crystal clear, rooms were clean and comfortable. Staff was extremely friendly and even with the full house breakfast was smooth and well stocked. We are already planning our next visit.

8

Robin

12 Aug 2025

·

Stayed 2 nights

Waited several minutes to check in. House keeping walked by and had to go in the back to get someone to check me in. Breakfast options were scarce. The waffle batter ran out, when I asked if they had more she was very rude and stated breakfast was over at 9:30, this was before 9:00. She said she would look and she never came back.

10

Sherry

1 Oct 2025

·

Stayed 4 nights

Clean room. Mattress is firm. Comfy pillows. Walkable food. Quiet and staff are super kind and accommodating.

10

Shawn

3 Mar 2025

·

Stayed 2 nights

This location was ideal for an early morning appointment. It was only a few miles away from the location, and there were a few restaurants that were in the area also. The staff were personable, especially Mr Jim and his son. Scott was nice too. The breakfast was good! Mr Jim keeps it stocked as possible and I like that he asked, “what kind of eggs do I like?”

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Location

Convenient for the Kentucky, West Virginia, and Ohio tri-state area and for nearby appointments or work, with several restaurants within walking distance.

Related guest reviews

10

Sue

22 Sept 2025

·

Stayed 3 nights

I had a very nice stay. The hotel was very clean and my room was spacious especially the bathroom. The rooms have Keurig style coffee makers with an assortment of coffees and tea. There is a refigerator with a real freezer and a microwave also. Breakfast is included and there is an assortment of hot and cold food offered. The gentleman who checked me in and worked nights was very friendly and welcoming and informative. There is ample free parking and several restaurants within walking distance. There is an outdoor pool but it was off season when I was there. I would recommend this hotel.

10

William

27 May 2025

·

Stayed 1 night

Great location for lodging in the Kentucky, West Virginia, and Ohio Tri-State area. The staff is very friendly and helpful. Rooms are clean and modern.

10

Diane

18 Mar 2024

·

Stayed 2 nights

Enjoyed our stay. Great breakfast, comfortable beds, clean, awesome water pressure in shower, walking distance to several restaurants.

10

Sherry

1 Oct 2025

·

Stayed 4 nights

Clean room. Mattress is firm. Comfy pillows. Walkable food. Quiet and staff are super kind and accommodating.

10

Courtney Richardson

19 Nov 2024

·

Stayed 2 nights

The rooms along the back look out over a hillside with trees and vegetation. Peaceful and relaxing. Breakfast was good (really like the mini omelettes with cheese). Whole building is remodeled so everything is up to date. Several restaurants within walking distance. Enjoyed our stay of 2 nights.

10

William

22 Jun 2024

·

Stayed 4 nights

Hotel was conveniently located to where i had to work. Staff was awesome.

10

Andrew

22 Oct 2024

·

Stayed 1 night

This hotel was perfect for an overnight stay for an early appointment we had in the area. Room was comfortable, quiet, everything worked, and breakfast was nice as well.

10

Roger

23 Mar 2025

·

Stayed 1 night

convenient. friendly staff

10

Shawn

3 Mar 2025

·

Stayed 2 nights

This location was ideal for an early morning appointment. It was only a few miles away from the location, and there were a few restaurants that were in the area also. The staff were personable, especially Mr Jim and his son. Scott was nice too. The breakfast was good! Mr Jim keeps it stocked as possible and I like that he asked, “what kind of eggs do I like?”

10

Jo

10 Jul 2024

·

Stayed 1 night

Incredibly clean. Newly remodeled. Friendly staff. Great location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, with staff often keeping items stocked. A few reviewers reported limited options or curt service on occasion.

Related guest reviews

10

Linda

13 Mar 2025

·

Stayed 4 nights

Our room was very nice. The breakfast buffet was real good. They offered several different items.

10

Sue

22 Sept 2025

·

Stayed 3 nights

I had a very nice stay. The hotel was very clean and my room was spacious especially the bathroom. The rooms have Keurig style coffee makers with an assortment of coffees and tea. There is a refigerator with a real freezer and a microwave also. Breakfast is included and there is an assortment of hot and cold food offered. The gentleman who checked me in and worked nights was very friendly and welcoming and informative. There is ample free parking and several restaurants within walking distance. There is an outdoor pool but it was off season when I was there. I would recommend this hotel.

10

Rachel

22 Nov 2025

·

Stayed 1 night

Attentive, kind staff and a clean room - what's not to love? Breakfast was great as well. I will definitely stay here again!

10

Christina

13 Jul 2025

·

Stayed 3 nights

Hotel was at capacity for the weekend but everything was perfect from check in to check out. We got to the property about 45 minutes before check in. Our room was not yet ready which was 100% expected. We made the comment that we were just there a little early to swim, they allowed us to swim why we waited for the room to be ready. Pool was perfect temperature and crystal clear, rooms were clean and comfortable. Staff was extremely friendly and even with the full house breakfast was smooth and well stocked. We are already planning our next visit.

10

Bud

20 Nov 2024

·

Stayed 2 nights

Very nice staff. Really great breakfast.

8

Robin

12 Aug 2025

·

Stayed 2 nights

Waited several minutes to check in. House keeping walked by and had to go in the back to get someone to check me in. Breakfast options were scarce. The waffle batter ran out, when I asked if they had more she was very rude and stated breakfast was over at 9:30, this was before 9:00. She said she would look and she never came back.

10

Courtney Richardson

19 Nov 2024

·

Stayed 2 nights

The rooms along the back look out over a hillside with trees and vegetation. Peaceful and relaxing. Breakfast was good (really like the mini omelettes with cheese). Whole building is remodeled so everything is up to date. Several restaurants within walking distance. Enjoyed our stay of 2 nights.

10

Paula

11 Mar 2025

·

The room was clean and the beds were comfortable. We had a great breakfast in the lobby. The only issue I had with the hotel was the price. I think it was a little too pricey for the area.

10

Shawn

3 Mar 2025

·

Stayed 2 nights

This location was ideal for an early morning appointment. It was only a few miles away from the location, and there were a few restaurants that were in the area also. The staff were personable, especially Mr Jim and his son. Scott was nice too. The breakfast was good! Mr Jim keeps it stocked as possible and I like that he asked, “what kind of eggs do I like?”

10

MARY

31 Dec 2024

·

Stayed 6 nights

Very nice, great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$104
February	US$108
March	US$117
April	US$114
May	US$119
June	US$116
July	US$148
August	US$126
September	US$120
October	US$148
November	US$113
December	US$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $180	17 $133	18 $137	19 $137
20 $123	21 $135	22 $136	23 $136	24 $136	25 $152	26 $151
27 $118	28 $136	29 $136	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $142	3 $142
4 $120	5 $135	6 $133	7 $140	8 $135	9 $137	10 $134
11 $130	12 $145	13 $142	14 $142	15 $136	16 $145	17 $145
18 $126	19 $143	20 $147	21 $145	22 $141	23 $135	24 $139
25 $127	26 $149	27 $145	28 $143	29 $139	30 $138	31 $141

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave (Walk-In Shower;Larger Room)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 1 King Bed, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Walk-In Shower;Larger Room)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western River Cities

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Prices for upcoming dates