Name: Unique Suites Hotel
Address: 920 West Lincoln Avenue, Charleston, Illinois, United States of America, Charleston, Illinois, US
Price range: US$111–US$139 per night
Rating: 8.47

What guests think

At Unique Suites Hotel, guests describe a budget-friendly, older, motel-style property with convenient access to EIU, where friendly staff and easy parking stand out, but experiences vary widely depending on room condition and amenity availability.

The outdoor pool and lobby/common areas receive frequent praise, and parking is easy. Rooms are a mixed bag: cleanliness can be inconsistent and many note dated decor and maintenance issues (faulty doors or locks, TV problems, slow drains, weak AC), plus small or firm beds and thin walls. A frequent complaint is that the on-site restaurant and bar are closed or limited, and breakfast is basic, with some noting closures were not communicated. Expect a simple, no-frills stay focused on location and price rather than full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool is often praised but has been closed at times. The on-site restaurant and bar are frequently closed or under renovation; parking is easy and lobby/common areas are pleasant.

Related guest reviews

8

Jose

17 Aug 2024

·

Stayed 1 night

Good stay as always, just found this time that the bar and restaurant were close.

8

Markita

13 Nov 2024

·

Stayed 1 night

I didnt like that the restaurant and bar wasn't open

8

Eric

7 Oct 2025

·

Stayed 3 nights

Cleaning crew is a little lax. Lots of spider webs and the TV did not work. They did fix that issue. They have a single serve coffee maker in the rooms but parts we missing so was unusable. Parking was great. Overall my experience was pretty good. Will probably stay there again next time I am in town.

8

LaRasha

27 Jul 2025

·

Stayed 2 nights

Overall me & my family enjoyed our stay. The AC wasn’t as strong as we would have liked & the bed was smaller than I imagined. It was soo hot in the lobby & we had to wait to check in. But the pool was really nice & the property was well kept. I would stay again.

10

ANTONIO

14 Sept 2025

·

Stayed 2 nights

Staff very friendly. Check in a breeze . Gave me a room where I wanted. Pool was excellent. Lots of sun. Hotel is nice and quiet. No scumbags, party types or loud "urban" types to make noise all night. Also the Mint Indian restaurant in the lobby is EXCLELLENT. Their naan bread is some of the best I've had. Made in a tandoor oven so that tells you. The bar in the lobby is good. New bar staff so be patient. All in all a nice weekend getaway from work.

6

Michael

26 May 2025

·

Stayed 2 nights

Base of toilet was dirty brown, bathtub/ shower drain clogged, pool closed and didn’t say online, dinner place attached to hotel permanently closed and not stated online. Staff was very friendly and nice.

2

Jennifer

8 Jun 2025

·

Stayed 1 night

False advertisement! When we booked it said the property had a restaurant/lounge on site, pool and hot breakfast. When we arrived to check in we were told it was under “ new ownership” and that the pool was closed along with the restaurant/lounge. We were told that breakfast would be a “cold” breakfast of just muffins. Rooms were very dirty and smelled. The room had a very dirty dehumidifier in it that was not running. We actually had to go get dinner since the restaurant was closed and when we returned we decided not to stay at this hotel. We were told that since we checked in 3 hours earlier they would not refund any of our money.

4

David

9 Aug 2024

·

Stayed 1 night

Restaurant and bar closed.

10

Denzel

22 Dec 2025

·

Stayed 2 nights

Room was very nice, a few light bulbs needed to be changed, but the room was clean and easy parking.

8

Tracy

25 Jul 2025

·

Stayed 1 night

Room was clean and serviceable. Inside lobby is really nice - great place for a quick visit to the area.

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Cleanliness

Cleanliness is inconsistent: some guests found rooms very clean, while others reported dirty floors, mold, bugs, dust, and missed details.

Related guest reviews

8

Eric

7 Oct 2025

·

Stayed 3 nights

Cleaning crew is a little lax. Lots of spider webs and the TV did not work. They did fix that issue. They have a single serve coffee maker in the rooms but parts we missing so was unusable. Parking was great. Overall my experience was pretty good. Will probably stay there again next time I am in town.

2

Jeff

22 Nov 2025

·

Stayed 1 night

Horrible doesn’t begin to describe it. The only good thing I have to say is we didn’t see any bugs. To start off, the room keys did not work consistently, requiring one of us to traipse back to the check in desk twice in a 19 hour stay. The room was 60 degrees when we arrived. The door would not lock unless you slammed or pulled it. There was dirt in the corners of the floor and, to top it off, the floor of the shower was streaked black with dirt that looked as if no one even tried hard to clean it. Do yourself a favor and buy a tent and sleep outside before staying here.

4

Beth

11 Jan 2026

·

Stayed 1 night

Mold in bathroom, hole in wall, broken desk chair and lamp, stain on comforter, and outdoor chairs in front of rooms like people live her all the time. Did not feel the safest. Now I know why I had to sign a no refund contract when we checked in. The lobby was gorgeous, the rooms…not so much.

10

Jennifer

19 Jul 2025

·

Stayed 5 nights

Cleaned room everyday. Made sure I didn’t need anything. I’d stay there again.

8

Noraida

9 May 2025

·

Stayed 1 night

It’s okay. I’ve stayed in the past they had a hot breakfast. Not this time only bagels and cereal. Same as before room is ok as far as clean except behind furniture super dirty and dusty. Next time I’ll try a different hotel. Ok stay if you don’t care about breakfast and like a simple room.

6

Troy

4 Jan 2026

·

Stayed 2 nights

The first thing we saw when opening the door was a roach crawling on the side of the bed. The coffee maker still had an old coffee filter inside and not a single cup in the room.

10

Jason

22 Jan 2025

·

Stayed 1 night

Very clean, staff is helpful and friendly. Great place to stay.

4

Erica

27 Apr 2025

·

Stayed 1 night

I will never stay here again. The restaurant and bar were closed, room was dirty and smelled like mold, leaky toilet, TV had no signal the whole night, and there was dust everywhere! Yuck! Never again…

8

Noraida

11 Jun 2024

·

Stayed 1 night

2nd time staying at this hotel, it was not as clean as the first time I stayed. It was dusty and pillow covers had stains. I called for new pillows and was given new pillow covers to put on myself. At least they were clean. Maybe the front desk clerk misunderstood I wanted new pillows. The service is great the front desk girl was very planet and helpful. I still recommend hotel I might try them again.

8

Peggy

25 Jan 2025

·

Stayed 1 night

The staff was extremely friendly, property was very clean, and it's the first time at a hotel the sheets smelled laundry fresh.

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Rooms

Rooms vary: some are clean and comfortable, but many note dated decor with maintenance issues (faulty doors/locks, TV problems, slow drains, weak AC). Beds are often small doubles and sometimes hard, walls can be thin, and Wi‑Fi reliability varies.

Related guest reviews

6

Jessica

23 May 2024

·

Stayed 2 nights

The staff were all very nice. Check in was easy. The room walls are paper thin. I could hear everything the person in the room next to me was doing… what tv show they were watching to them peeing.

6

Kayce

9 Sept 2025

·

Stayed 3 nights

Charleston area. Has an outdoor pool. Big parking area. Beds are small (like smaller than a full size but a little bigger than a twin) but comfy. Doors on the outside. Room was clean. Water doesn’t drain real fast in the shower or sink. That was kinda inconvenient waiting 10 minutes for the water to drain before the next person could shower. Fridge and microwave in the room. Brick House restaurant sucked- 3 of us showed up. Only one table was occupied but the server spent 10 min talking to them. I went up to the other two servers who were sitting down eating. They said “she’ll be right with you.” Instead of offering to help us. I asked for a menu- they don’t have menus, our waiter will tell us the specials. By this point we hadn’t been offered any drinks, no service, no menu- we left. Breakfast is complimentary, but wasn’t great. The hotel is situated on the outside of town, not real close to any eating establishments. We won’t be staying here again.

8

LaRasha

27 Jul 2025

·

Stayed 2 nights

Overall me & my family enjoyed our stay. The AC wasn’t as strong as we would have liked & the bed was smaller than I imagined. It was soo hot in the lobby & we had to wait to check in. But the pool was really nice & the property was well kept. I would stay again.

10

ANTONIO

14 Sept 2025

·

Stayed 2 nights

Staff very friendly. Check in a breeze . Gave me a room where I wanted. Pool was excellent. Lots of sun. Hotel is nice and quiet. No scumbags, party types or loud "urban" types to make noise all night. Also the Mint Indian restaurant in the lobby is EXCLELLENT. Their naan bread is some of the best I've had. Made in a tandoor oven so that tells you. The bar in the lobby is good. New bar staff so be patient. All in all a nice weekend getaway from work.

8

Ronald

11 Sept 2023

·

Stayed 2 nights

The staff was so friendly. I'm disable and they had us on the 2nd floor at first and they cleaned a ground floor room for me. The lobby and restaurant was clean and beautiful. The only thing that I had a problem with is the bed is too hard. But overall I would stay there again and recommend it to my family and friends.

6

Melissa

30 May 2023

·

Stayed 2 nights

The staff was wonderful. Victoria checked me in and out and was very kind. We left a purse behind and a staff member called me as soon as they found it so I was able to go back and get it before i got too far away. The only issues I had were the beds are very hard and uncomfortable and also the wifi didn’t work in the building I was in. Overall our stay was fairly good.

4

Isabel

31 Aug 2025

·

Stayed 1 night

I thought this was going to be an excellent property coming from a 3 hour drive. The television stopped working after a couple of hours of checking in, we called the lobby multiple times so they can reset the DirecTV system but nobody answered. The shower can be misleading. The shower sprinkler did not work at all. Will not be staying here again.

10

Tammy

12 Dec 2025

·

Stayed 1 night

Check in was quick and easy. Staff polite and friendly. Room was clean. Only complaint I had was they didn't have any USB ports to use so you definitely have to have a plug in charger to charge phones and other electronics.

6

Brenda

8 May 2024

·

Stayed 1 night

Room was fine but still needs updating. Not enough outlets or working outlets in the room to charge phones and computers. Also desk chair was broken.

10

Stephen

19 Aug 2024

·

Stayed 1 night

Will definitely be back! For my business purposes, I rely heavily on the wi-fi connection. Amazing speed! Probably the best signal I've had anywhere!! Room was very clean and comfortable. The hot breakfast in the morning was great. I didn't catch her name, but the girl at the desk recommended a great place to get food that evening. I tried to find a negative, but really couldn't find one.

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Service

Staff are frequently friendly and helpful with easy check-in, but responsiveness and problem resolution can be unreliable, with reports of absent front desk, unreturned calls, and billing or refund issues.

Related guest reviews

4

Wilma

14 Aug 2025

·

Stayed 2 nights

I picked this place due to the outdoor pool and having a bar and grill attached. The pool itself was ok and had nice chairs but the pool deck had leftover clothes for 2 days, no pool towels the first day and the garbage can was overflowing. The bar and grill had been closed for renovations and should have been made clear before reserving a room. Rooms need updated. You had to absolutely slam the door to get it to close right. Staff was not professional and hard to find when we had a problem or a question. Unless there are some major changes I would not recommend staying here.

8

Maria

3 Jul 2025

·

Stayed 1 night

The staff was extremely helpful and friendly.

8

Cereida

29 Sept 2024

·

Stayed 1 night

When we got to the room and checked the bathroom, it didn't have a shower curtain. We reported it very quickly and they told us they would come when they could. They never came. Then I called around 4:00 in the morning to see if they could bring the curtain before we showered, but nothing happened. The air conditioning didn't work very well either. I was a little disappointed since it's a clean and comfortable hotel near the university.

4

Isabel

31 Aug 2025

·

Stayed 1 night

I thought this was going to be an excellent property coming from a 3 hour drive. The television stopped working after a couple of hours of checking in, we called the lobby multiple times so they can reset the DirecTV system but nobody answered. The shower can be misleading. The shower sprinkler did not work at all. Will not be staying here again.

10

Tammy

12 Dec 2025

·

Stayed 1 night

Check in was quick and easy. Staff polite and friendly. Room was clean. Only complaint I had was they didn't have any USB ports to use so you definitely have to have a plug in charger to charge phones and other electronics.

4

Kelly

6 Aug 2025

·

Stayed 3 nights

Our night was interrupted by the neighboring occupants. The had a physical fight in front of our door at 3am. When we went to the front desk in the morning no one was there. No one was at the desk when we checked out either. After being told they would refund the night of the fight, they still charged us for it. Won’t stay there again.

6

Robin

22 Apr 2025

·

Stayed 3 nights

I was overcharged. They have made an incorrect charge to my account, adding a day for which I did not stay. They charged another person's room to my account. I cannot get the owner or management to rectify this situation. Very frustrating to put it mildly.

8

Tiffany

21 Aug 2025

·

Stayed 1 night

The staff were very friendly.

2

Michael

22 Sept 2025

·

Stayed 2 nights

The 1st room was terrible paint falling off in the bathroom and shower. Staff was terrible. Will never stay there again

8

Brad

11 Mar 2025

·

Stayed 4 nights

My stay was cut short but I would stay there again. Also they took care of me with no problem refunding my room fees when a emergency came up and I had to leave 2 days early

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Location

Convenient for EIU and area visits, generally quiet and easy to reach. A few note it sits on the edge of town with limited nearby dining.

Related guest reviews

8

ken

10 Jun 2023

·

Stayed 2 nights

good location

10

Neil

22 Aug 2025

·

Stayed 1 night

Close to EIU and restaurant on site is open and convient

6

Kayce

9 Sept 2025

·

Stayed 3 nights

Charleston area. Has an outdoor pool. Big parking area. Beds are small (like smaller than a full size but a little bigger than a twin) but comfy. Doors on the outside. Room was clean. Water doesn’t drain real fast in the shower or sink. That was kinda inconvenient waiting 10 minutes for the water to drain before the next person could shower. Fridge and microwave in the room. Brick House restaurant sucked- 3 of us showed up. Only one table was occupied but the server spent 10 min talking to them. I went up to the other two servers who were sitting down eating. They said “she’ll be right with you.” Instead of offering to help us. I asked for a menu- they don’t have menus, our waiter will tell us the specials. By this point we hadn’t been offered any drinks, no service, no menu- we left. Breakfast is complimentary, but wasn’t great. The hotel is situated on the outside of town, not real close to any eating establishments. We won’t be staying here again.

10

Tiffany Danielle

19 Apr 2025

·

Stayed 2 nights

It was in a centrally located place which was convenient. Breakfast was ok, but nothing fabulous. Rooms were comfortable, but could have used a few more towels. Will stay again when visiting. Front desk staff were very friendly

8

Bob

22 May 2025

·

Stayed 2 nights

Close to outback

10

Julissa

18 Nov 2024

·

Stayed 1 night

Thank you. Great place to stay close to the university

8

Neil

3 Jun 2025

·

Stayed 1 night

Clean and close to EIU

10

Dorothy

13 Mar 2023

·

Stayed 2 nights

Was convenient to everything in town.

8

Tracy

25 Jul 2025

·

Stayed 1 night

Room was clean and serviceable. Inside lobby is really nice - great place for a quick visit to the area.

10

Tamera

16 Jun 2023

·

Stayed 2 nights

Perfect place for dropping a kiddo off at EIU!

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Dining

On-site restaurant and bar are often closed or under renovation; when open, some praise the food. Breakfast is typically basic or average, with occasional delays or poor coffee reported.

Related guest reviews

4

Wilma

14 Aug 2025

·

Stayed 2 nights

I picked this place due to the outdoor pool and having a bar and grill attached. The pool itself was ok and had nice chairs but the pool deck had leftover clothes for 2 days, no pool towels the first day and the garbage can was overflowing. The bar and grill had been closed for renovations and should have been made clear before reserving a room. Rooms need updated. You had to absolutely slam the door to get it to close right. Staff was not professional and hard to find when we had a problem or a question. Unless there are some major changes I would not recommend staying here.

4

rachel

20 Jun 2025

·

Stayed 1 night

This property has recently changed owners. At this time, they no longer offer coffee makers in the rooms. They also don't provide a continental breakfast. It is now a grab and go consisting of bagels and two choices of cereal. The Brickhouse restaurant is closed as well. However, the staff were friendly and helpful, and the room was clean.

6

Christopher

6 Jun 2025

·

Stayed 1 night

Service was friendly, but options that are advertised on the hotels website and other places imply more options than they currently offer. Namely the restaurant and bar, as well as the offering of a hot breakfast. The continental breakfast left a lot to be desired.

8

Noraida

9 May 2025

·

Stayed 1 night

It’s okay. I’ve stayed in the past they had a hot breakfast. Not this time only bagels and cereal. Same as before room is ok as far as clean except behind furniture super dirty and dusty. Next time I’ll try a different hotel. Ok stay if you don’t care about breakfast and like a simple room.

6

Danyelle A

10 Feb 2025

·

Stayed 3 nights

Restaurant is closed. There's no coffee maker in the rooms. Breakfast is cereal and cheap pastries which is sad since they use the restaurant area and obviously have access to ways of providing some hot breakfast options. It is a quiet area. Staff was nice.

8

Robert

11 Apr 2024

·

Stayed 1 night

Overall it was very nice. Ceiling in bathroom should be fixed as stucco was falling down. Room was very clean though. Breakfast was to be served at 6:30 and it wasn't ready by 7:45.

4

Carrie

28 Jun 2024

·

Stayed 1 night

Restaurant was closed. Breakfast was closed early at 8:30 and was supposed to be open until 9:00. Not happy

6

Wendy

3 Mar 2025

·

Stayed 3 nights

The bar and restaurant that we’re always so much fun are now closed, very disappointing

10

Stephen

5 Oct 2025

·

Stayed 1 night

Friendly and helpful staff. Rooms were comfortable but our floor was dirty and not well vacuumed. Breakfast was adequate but the coffee was not good.

10

Stephen

19 Aug 2024

·

Stayed 1 night

Will definitely be back! For my business purposes, I rely heavily on the wi-fi connection. Amazing speed! Probably the best signal I've had anywhere!! Room was very clean and comfortable. The hot breakfast in the morning was great. I didn't catch her name, but the girl at the desk recommended a great place to get food that evening. I tried to find a negative, but really couldn't find one.

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Month	Average price
January	US$85
February	US$77
March	US$75
April	US$94
May	US$119
June	US$105
July	US$105
August	US$106
September	US$109
October	US$111
November	US$98
December	US$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $113	19 $113
20 $114	21 $114	22 $114	23 $112	24 $112	25 $117	26 $112
27 $117	28 $112	29 $115	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $115	3 $111
4 $117	5 $118	6 $118	7 $112	8 $111	9 $114	10 $112
11 $120	12 $111	13 $117	14 $118	15 $112	16 $112	17 $112
18 $112	19 $111	20 $139	21 $139	22 $120	23 $139	24
25 $139	26 $139	27 $129	28 $139	29 $139	30 $112	31 $139

Unique Suites Hotel

Prices for Unique Suites Hotel

Monthly average prices

About this property

Location

Room options

Executive Two Double Bed

Executive One King Bed

Guest reviews of Unique Suites Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Unique Suites Hotel

Prices for upcoming dates