Name: SureStay Hotel by Best Western Greenville
Address: 1731 South SR-127, Greenville, Illinois, United States of America, Greenville, Illinois, US
Price range: US$60–US$87 per night
Rating: 7.35

What guests think

At SureStay Hotel by Best Western Greenville, reviews describe an older, budget property with generally comfortable beds and quiet, spacious rooms, friendly front‑desk service, and convenient highway access, alongside recurring maintenance concerns and inconsistent housekeeping.

Several note the pool or hot tub being closed or not heated and breakfast that is sparse or unattended. Others highlight dated decor, occasional odors or noise, and sporadic Wi‑Fi or hot water problems. Overall, expect a basic, no‑frills stopover with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently closed or unheated, with some reports of long‑term outages or mismatched advertising. The property spans multiple buildings and lacks an elevator; ground‑floor requests may incur an extra fee.

Related guest reviews

10

joselita

18 May 2023

·

Stayed 2 nights

He was nice and clean people friendly. I wish they have a renovation on the pool. The pool is kind of ugly.

6

joan

17 Jan 2023

·

Stayed 1 night

The value was fine however there is NO elevator and in order to get a main floor room we had to pay $6 more It should have been explained on the site in BOLD letters

10

Ethan

1 Jul 2023

·

Stayed 1 night

I called ahead and the manager was kind enough to leave the pool open an extra half hour when I arrived late with my kids. Room was clean, waffles for breakfast were good.

10

michael

13 Jun 2023

·

Stayed 1 night

nice place, like the drive up aspect, right by your door in the back.

4

Vicki

3 Apr 2023

·

Stayed 1 night

Was clean, but i booked because it had a hot tub, but no running hot tub. Morning staff for breakfast sucked, not to mention that the continental breakfast was the worsted ive ever seen, had to go elsewhere to eat. Over paid for amenities that didnt work, wifi wouldn't connect no ip address could be found. I should have received a break on the bill but they didn't offer anything. Only good was i could smoke in my room.

10

Renee

2 Jul 2025

·

Stayed 1 night

We were driving back home and decided we had driven far enough for the day. Looked for hotels near where we were. Reviews sounded good so we booked a night. This hotel has three buildings, so you may not be in the one where you check in. Our room was big and very comfortable. The breakfast isn't much which we knew from the reviews, but we grabbed coffee and went to McDonalds as we headed out of town.

2

Robert

15 May 2025

·

Stayed 2 nights

The hot tub didn’t work the pools heater was out. There was no breakfast. Our room was in a totally different building than the main hotel. So when we tried ordering food, they canceled our order because they couldn’t find where we were. We asked for sheets and blankets for the whole that couch. They never gave us any. I really do believe that if you are an owner manager of a property and you know that your hot tub pool and all that is not working you should have it listed not available at this time when people go to book.

6

Chelsea

5 Mar 2024

·

Stayed 1 night

I booked for the pool and the front desk said pool was closed due to maintence, so sad at that!!! We got to our room and there was leftover food from previous guest in our fridge!!! Front desk was nice and accomidating, but charged me extra for first floor room and im physically handicapped and cant go up stairs without elevator and didnt take in to consideration....need to make hotel handicap accessible to better accomidate ALL without having to pay extra for what should be FREE accommodations!!!

10

Sandy

13 Sept 2024

·

Stayed 1 night

Quiet & easy parking. The lot was pretty dark

4

Cory

30 Oct 2023

·

Stayed 1 night

No jacuzzi, which is what we were looking forward to. We found out they haven’t had it fixed in long time and likely won’t get it fixed. Why is it falsely advertised?

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed: many describe very clean rooms and common areas, while others encountered dirty towels or floors, hair, odors, bugs, and stained or worn furnishings.

Related guest reviews

2

Micaela

10 Nov 2024

·

Stayed 1 night

Room was dirty, smelled like dog pee, dog hair on the floor. Hair in the shower.

2

Shalita

12 May 2025

·

Stayed 2 nights

First of all, the rooms looked Nothing like any of the pictures I had seen on the website! I asked for (2) queen sized beds; they were full size beds. Both mattresses were worn out and sunken in. The bedding looked as if they were curtains, no lie! No comforter. The carpet was stained! The bathroom was extra small; the door nearly touched the toilet when you opened it. The bathroom was also poorly clean. Dust/dirt build up in the corners and the toilet was filthy. The bath towels were small, they didn't wrap arounds the body and I'm not a big person, (5'7 145 lbs to be exact) and the smelled like feet. Never again!!!!! It was Not worth the $99 I paid per night!

6

Tanya

10 May 2025

·

Stayed 1 night

I don’t normally review but the quality of the room has gone down- there was trash left in the room- one of the towels was dirty (we should have reported it but we needed to get in the road), the ice bucket was dirty. Things I don’t feel should have gone unnoticed by the cleaning staff.

10

Gregory

6 Jun 2023

·

Stayed 3 nights

Stayed in main building. Room was spotless. Hot water in the shower as soon as you turned it on. Trash emptied daily, towels changed daily. (We did hang up the towels). Gentleman who checked us in was the same from a year ago. Great to see same faces. Outside is really pretty. See the owner out watering nightly. If there is a slight downside, breakfast could be better but there are two breakfast restaurants right across the street.

4

Michael

25 Oct 2024

·

Stayed 2 nights

If I can’t say anything good, I’d rather say nothing at all. The guy working the check in desk was a nice guy but, other than that the hotel itself was not good. Lighting in the room was dingy at best. Room was dirty with hair on the bathroom floor. Beds were not comfortable and there’s a drive thru liquor store right outside and it was loud till very late hours. I would not stay there again. Since most of my time in Greenville was spent out of the room, we managed for 2 nights but, this is not a desirable hotel and it is very outdated.

4

Mitchell

5 Nov 2025

·

Stayed 1 night

Towels were dirty and no real room service.. just a hide out

10

Travis

9 Jul 2025

·

Stayed 1 night

Clean property from the parking lot, to the lobby and halls to the room. Easy check in with friendly staff. Quiet, safe area with no problems at a great price. I have paid a lot more for a lot less.

10

Janice

25 Aug 2024

·

Stayed 2 nights

Probably the cleanest motel/hotel room I’ve ever had! Excellent front desk service.

2

Traci

5 Oct 2025

·

Stayed 2 nights

The dirtiest hotel I have ever been to in my 67 years on the planet. I want to say that I stayed here in 2022 and it was old, but the room was very clean. Not the case anymore. I was in town for a wedding and booked 4 rooms for ourselves and other family members. Every room was filthy, rugs that had not been vacuumed in months, dirty walls and faceplates, hair on the bathroom floors, stained bedcovers, torn and fraying upholstery. I asked for extra towels, was told 15 minutes, but they never appeared. I was really shocked at how bad it was. Was so disgusted with the place I never went to sample the breakfast so I can't comment on it.

2

anthony

14 Jun 2025

·

Stayed 1 night

Dirty

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and quiet with many guests praising very comfortable beds. However, the property is dated and some rooms have maintenance issues (A/C resets, leaks, fixtures, crooked TVs), inconsistent Wi‑Fi or hot water, and occasional noise or odors.

Related guest reviews

10

Brian

24 Dec 2025

·

Stayed 1 night

Clean room, a little outdated but the comfortable bed more than makes up for that. Heard a few loud vehicles early in the evening next door but by 10 pm it was quiet. Room was spacious and easy to get to.

6

Getzemani

27 Oct 2024

·

Stayed 1 night

Everything was good, except the water wasn’t hot enough. Need hot water for a relaxing shower

10

Daniel

20 Jun 2023

·

Stayed 4 nights

I always stay at this hotel when I visit family. The beds are very comfortable and they have great Wi-Fi.

8

Julie

22 May 2025

·

Stayed 1 night

Bed was comfortable. Room was clean and updated to look good but stuff was done shoddy. The window leaked on the top seal from the rain. When you turn on the water in the bathtub it makes noise. The water leaked around the faucet in the sink. The remote control for the TV was broken and we didn't get it replaced until the second day.

10

Renee

2 Jul 2025

·

Stayed 1 night

We were driving back home and decided we had driven far enough for the day. Looked for hotels near where we were. Reviews sounded good so we booked a night. This hotel has three buildings, so you may not be in the one where you check in. Our room was big and very comfortable. The breakfast isn't much which we knew from the reviews, but we grabbed coffee and went to McDonalds as we headed out of town.

10

Angela

9 Aug 2024

·

Stayed 1 night

The bed was super comfortable which says a lot because I've slept in a lot of hotel beds! Didn't wake up in pain!

2

Jonathan

24 May 2025

·

Stayed 1 night

Mattress was saggy and worn out. The toilet kept backing up brown stuff. Nonsmoking room reeked of smoke. Poor patching job on the bathroom door. Outdated and poor quality bedding. Very basic breakfast.

2

Darlene

12 May 2025

·

Stayed 1 night

Stayed for two nights and the first night we had no hot water so they gave us a key to another building to use a shower in a different room. I paid for a bed with 2 queen beds and the room they gave us was 2 full beds. I’m not recommending this hotel to anyone.

8

Brian

19 May 2025

·

Stayed 1 night

Overnight, to visit a friend. Have stayed here a few times, maybe overall shell looks aged the beds are incredibly comfortable. This stay it was late and i was grouchy, the A/C unit had tripped out so the room was HOT. I called for service. There were other people checking in, the man working the desk got those people checked in and came over to the room to see if he could fix unit, it took about 2 minutes he had it reset and he assured me the room would cool down, he said 5 to 10 minutes it was cooled to a comfortable for me level about 45 minutes later. I was not nice about it as i was tired and grumpy and just wanted to sleep. But he fixed my issue quickly and as warm as it was the room was cool in a fair amount of time. I could have handled the situation better and need to apologize for the way i acted.

6

Linda

13 Apr 2023

·

Stayed 1 night

All in all it was a nice place The mattress needed to be replaced tho

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are generally friendly and accommodating with quick, easy check‑in. However, a few guests reported unprofessional interactions or unfulfilled requests.

Related guest reviews

10

Jennifer

5 Jan 2025

·

Stayed 2 nights

The staff is always friendly and kind when I stay here. The rooms are comfortable and clean.

10

Brian

13 Feb 2025

·

Stayed 1 night

Very clean, very quiet, very comfortable!! All you could need for a great night of rest. Very helpful and friendly staff!!

10

Brittani

21 Jun 2024

·

Stayed 1 night

Front desk was amazing and accommodating. Moved us to the ground floor when they realized my grandmother was on oxygen. Very courteous and helpful staff!!

10

John

31 Jul 2023

·

Stayed 3 nights

faxt easy check-in, friendly staff

2

Shelby

8 May 2025

·

Stayed 1 night

The pictures definitely lie on this one. Terrible area. Rude staff. Old rooms with poor amenities.

2

Robert

15 May 2025

·

Stayed 2 nights

The hot tub didn’t work the pools heater was out. There was no breakfast. Our room was in a totally different building than the main hotel. So when we tried ordering food, they canceled our order because they couldn’t find where we were. We asked for sheets and blankets for the whole that couch. They never gave us any. I really do believe that if you are an owner manager of a property and you know that your hot tub pool and all that is not working you should have it listed not available at this time when people go to book.

10

Emily

10 Apr 2025

·

Stayed 1 night

Front desk person was super nice and helped us get situated with ease.

10

Travis

9 Jul 2025

·

Stayed 1 night

Clean property from the parking lot, to the lobby and halls to the room. Easy check in with friendly staff. Quiet, safe area with no problems at a great price. I have paid a lot more for a lot less.

10

Ryan

19 Mar 2023

·

Stayed 1 night

Very friendly staff. I really appreciate the small fee they charge for my dog to stay the night. most hotels charge a 35-70 fee. Not SureStay.

2

Traci

5 Oct 2025

·

Stayed 2 nights

The dirtiest hotel I have ever been to in my 67 years on the planet. I want to say that I stayed here in 2022 and it was old, but the room was very clean. Not the case anymore. I was in town for a wedding and booked 4 rooms for ourselves and other family members. Every room was filthy, rugs that had not been vacuumed in months, dirty walls and faceplates, hair on the bathroom floors, stained bedcovers, torn and fraying upholstery. I asked for extra towels, was told 15 minutes, but they never appeared. I was really shocked at how bad it was. Was so disgusted with the place I never went to sample the breakfast so I can't comment on it.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to I‑70 with restaurants nearby, including one next door, and many found the area quiet. A few felt nearby activity or businesses made the surroundings uneasy or noisy late.

Related guest reviews

10

Melissa

11 Aug 2023

·

Stayed 1 night

It was a great experience. We loved everything about our stay. The staff was Phenomenal!! And there's great food options and gas stations, all around the area, as well.

10

Michael

17 Jul 2024

·

Stayed 1 night

We had a quick over night stay. Room was clean. Very good Mexican restaurant next door. I would stay again.

8

Cynthia

12 Oct 2023

·

Stayed 1 night

Easy access to highway, quiet location. Decent size room. Room was clean bed comfortable. This is an older property however does have flat screen TV mini fridg And microwave

4

Michael

25 Oct 2024

·

Stayed 2 nights

If I can’t say anything good, I’d rather say nothing at all. The guy working the check in desk was a nice guy but, other than that the hotel itself was not good. Lighting in the room was dingy at best. Room was dirty with hair on the bathroom floor. Beds were not comfortable and there’s a drive thru liquor store right outside and it was loud till very late hours. I would not stay there again. Since most of my time in Greenville was spent out of the room, we managed for 2 nights but, this is not a desirable hotel and it is very outdated.

8

Mary

30 Jul 2023

·

Stayed 1 night

On our route so was convenient.

2

Stephanie

5 Jun 2025

·

Stayed 1 night

The front desk people were nice but they had a group of several men outside the front door the entire time like 8-10 guys the whole time we were here. Being a single mom it’s a little uneasy when it was just my mom and my daughter and I. The WiFi wasn’t sufficient at all, and then we went outside and saw a crawfish by the front door. As the guys were all still outside just hanging out and drinking. It just made us feel really uneasy. I would never let a group of men sit right by the front door when people are coming to check in, especially when they don’t speak English . No one should ever feel unsafe at a hotel

10

Travis

9 Jul 2025

·

Stayed 1 night

Clean property from the parking lot, to the lobby and halls to the room. Easy check in with friendly staff. Quiet, safe area with no problems at a great price. I have paid a lot more for a lot less.

8

Michele

30 Jun 2023

·

Stayed 1 night

Hotel was close to I-70. Convenient restaurant choices nearby. Room was clean & bed was comfortable. Just what we needed as we were traveling cross country with two pets. Hotel staff was friendly & apologetic when internet was down for check-in. We ate dinner at Los Amigos which was just across the parking lot, which was also had outdoor seating & was dog-friendly. Food was amazing. Would stay here again.

2

Jody

26 Mar 2024

·

Stayed 1 night

It was very rundown and unsafe

10

Debra

14 Jun 2023

·

Stayed 1 night

It was quiet the rooms were clean & as nice as others. It was close to everything! Will definitely stay here again!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently limited or poorly maintained, with several reports of sparse selection, weak coffee, items not attended, or even unavailable; a few found waffles and continental basics acceptable. Guests often recommend the Mexican restaurant next door instead.

Related guest reviews

6

Peter

21 Oct 2023

·

Stayed 1 night

Not a great hotel, but the price is right if you just need a bed for the night. This hotel badly needs renovation. Breakfast is terrible. Find a diner elsewhere.

8

RODNEY

26 Sept 2023

·

Stayed 2 nights

My stay was comfortable. I went mainly to sail on lake Carlyle so the hotel was within a suitable distance from the lake. The room was clean and hd all the amenities I needed, fridge, TV, shower, WIFI, microwave, and 2 small queen size beds. The dinning area was clean and breakfast was adequate with a small veriety of foods. The Mexican restaurant next door was good and there was 10% off your meal if you showed the hotel pass key.

2

Mary

28 Jul 2025

·

Stayed 1 night

Door was ajar upon arrival so entering the room was scary. No shower curtain and no breakfast. Please change description to match actual experience

6

Dora

27 Jan 2024

·

Stayed 1 night

Check in was good. Very helpful. We arrived breakfast at 6am. No coffee. No employee. The waffle iron was on and we made waffles. We let at 6:20. No sign of anyone at the desk or breakfast area. We could hear noise in a back room. Nobody came out to check the entire time we were there. Breakfast is from 6-9 am.

10

Sophie

24 May 2024

·

Stayed 1 night

Too bad that where I came at 8 am for breakfast no more dough for waffles was there

8

Stacy

12 Sept 2025

·

Stayed 1 night

The property was quiet and the rooms were large. I would want the property to improve the breakfast.

8

Cheryl

25 Feb 2023

·

Stayed 1 night

A good value. Breakfast was limited and breakfast items not attended to.

2

Tyler

14 Jul 2025

·

Stayed 1 night

The room was dirty, the faucet didn’t work in the bathroom, the TV was crooked on the wall. The food for breakfast was all expired.

10

Debra

20 May 2024

·

Stayed 1 night

Room was very clean and inviting. Bed was clean & comfortable. Waffle, cereal, yogurt and muffins for breakfast.

8

Higino

1 Aug 2025

·

Stayed 1 night

Breakfast options could be better.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$65
February	US$65
March	US$64
April	US$61
May	US$68
June	US$71
July	US$65
August	US$61
September	US$60
October	US$68
November	US$64
December	US$66

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $74	17 $63	18 $77	19 $77
20 $63	21 $62	22 $62	23 $62	24 $67	25 $78	26 $78
27 $66	28 $61	29 $66	30 $66

Su	Mo	Tu	We	Th	Fr	Sa
				1 $67	2 $79	3 $77
4 $64	5 $66	6 $63	7 $67	8 $66	9 $78	10 $74
11 $62	12 $64	13 $64	14 $60	15 $66	16 $81	17 $84
18 $62	19 $66	20 $67	21 $67	22 $67	23 $87	24 $87
25 $63	26 $65	27 $65	28 $66	29 $67	30 $70	31 $71

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Single Sofabed)

Standard Room, 1 King Bed

Suite, 1 King Bed, Smoking, Jetted Tub

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Smoking

Suite, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed (Pet Friendly)

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Greenville

Have a question?

Prices for upcoming dates