Name: Holiday Inn Express Hotel & Suites Boston - Marlboro by IHG
Address: 121 Coolidge Street, Hudson, Massachusetts, United States of America, Hudson, Massachusetts, US
Price range: US$119–US$252 per night
Rating: 8.3

What guests think

At Holiday Inn Express Hotel & Suites Boston - Marlboro by IHG, guests highlight a convenient location near I‑495 and shopping, but report variable property upkeep with occasional noise and maintenance or amenity issues, including disruptions tied to renovation work.

Front-desk teams are widely described as welcoming and accommodating, with smooth check-ins and helpful problem resolution noted. Housekeeping is generally strong and many rooms feel comfortable, modern, or spacious, though some guests found dated decor, odd design choices, equipment problems, or odors. Many appreciate the included breakfast, though a few found it average. Overall, expect friendly service and convenience, with quality that can vary by room and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests reported hot-water outages, broken ice machines, frequent fire alarms, and a very small basic gym. Renovation work and occasional equipment problems (elevator, laundry/change machine, parking lot conditions) also affected the stay.

Related guest reviews

8

Monica

4 Mar 2025

·

Stayed 1 night

Stayed at the property for one night and fire alarm activated twice and all occupants had to Come to the lobby. I had traveled to the hote fr9m NYC to attend my sisters funeral services. I was very distressed by the loss of my sister and the fire alarms which wasno fault of the hotel but left me sleep deprived. Thea hotel gave me a complete refund which. Expedia processed back to me. I am so grateful to the GM BobPatidar and Fr9mt Desk Rep. Cynthia. Thank you so much. I would definitely stay there again. Thank you.

6

Kimberly

28 Jun 2025

·

Stayed 1 night

They had a hot water outage and said they would refund us 50% thru our booking partner

4

Robert

4 Feb 2025

·

Stayed 3 nights

We have stayed at this hotel many times over the past 3-4 years. On those visits the hotel was quite good. However, this stay 1/31 - 2/3 was no less than atrociousl Room - heat did note work well, water pressure in the bathroom was almost non-existent, television did not work, no soap anywhere in the bathroom, no hairdryer, no extra blanket. In fact, when we arrived on 1/31 at 4:00 PM, we were told by the recepotionist that the elevator was broken - so they were advising new customers to not get a room on the third floor. We were so taken aback by the room's condition as listed above, leaving the hotell immediately was considered. It appeared that the hotel was about to close permanently - kind of a sad action. Good luck to you fixing these problems. One more thing, we were given room 117, on the first floor - with the door to the rooom actually in the lobby.

6

Beverley

28 Nov 2022

·

Stayed 1 night

Ice machine on all floors broken. Desk clerk stated it has always been broken. I think this needs to be addressed. No water glasses in room.

4

Erin

9 Jul 2025

·

Stayed 3 nights

Good location; convenient to the interstate and good shopping. Hotel not in great shape. Had a weird mothball smell throughout. It was dirty and dirty outside around the hotel. The water pressure in both the shower and sinks not great. The beds were comfortable. Only 1 guess washer/dryer which was not convenient. The gym...well not much to it a few dumbbells and 2 treadmills and room was like a closet. Ice machines were out of order. But most of the staff was friendly!

8

Ed

29 Jun 2025

·

Stayed 2 nights

Everything was great, especially the breakfast. Unfortunately hot water was out on Friday but we got around that. It happens

4

Charles

28 Jun 2025

·

Stayed 1 night

No hot water

4

Ryan

27 May 2025

·

Stayed 3 nights

Undergoing renovations. Fitness center was being used to store mattresses. Ice machines broken.

6

pamela

26 Oct 2025

·

Stayed 2 nights

Breakfast, room & staff was just okay. Gym(N/A)

8

Karen

23 Feb 2025

·

Stayed 1 night

Overall nice. Smaller property. Parking lot needing sand/salt. It was very slippery. Breakfast not great but acceptable and nice to have included. Staff pleasant. I’d prefer a softer bed. Could hear neighbor snoring.

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Cleanliness

Many reviews praise very clean rooms, but others noted dirty or smelly common areas, chemical or paint odors, smoke smells, and in one case bugs.

Related guest reviews

10

kelly

25 May 2024

·

Stayed 2 nights

It was amazingly clean..Room was spotless, beds very comfortable, good size rooms, Great Staff, Great breakfast. Will stay again.

8

Bessie

26 Jun 2024

·

Stayed 2 nights

The bed was really comfortable. The bathroom appears clean with a light scent of bleach. The only complaint is the elevator smells bad and the floor and carpet inside the elevator was dirty.

10

jennifer

6 Oct 2025

·

Stayed 1 night

Lovely clean property close to our wedding venue

10

Earl

5 Oct 2025

·

Stayed 2 nights

Excellent staff service and clean spacious rooms.

4

Erin

9 Jul 2025

·

Stayed 3 nights

Good location; convenient to the interstate and good shopping. Hotel not in great shape. Had a weird mothball smell throughout. It was dirty and dirty outside around the hotel. The water pressure in both the shower and sinks not great. The beds were comfortable. Only 1 guess washer/dryer which was not convenient. The gym...well not much to it a few dumbbells and 2 treadmills and room was like a closet. Ice machines were out of order. But most of the staff was friendly!

4

Andrew

8 Jun 2025

·

Stayed 2 nights

Property is under a remodel. Very few English speaking staff members. Room not clean, lots of bugs. Do not stay here till they confirm remodel is complete.

2

Dominick

13 May 2025

·

Stayed 1 night

Incredibly Dirty. The entire hotel had an incredibly strong acetone smell to the point I had to leave. The furniture was stained and dirty. The ripped shade only went half way down the window and had no curtains to cover it. The walls had areas not painted and there were paint chips on the ground. Would not recommend to anyone.

8

Madeline

15 Jan 2024

·

Stayed 1 night

My room is very clean and bed is very comfortable but Lobby needs updating and carpets and mats need to be cleaned and deodorized. But room is good.

8

Renee

10 Jul 2025

·

Stayed 2 nights

I enjoyed my stay for 2 nights! The staff was friendly. Check in was easy. A little renovation going on but over all main areas are fairly clean. The room was clean and very spacious. Would definitely stay here again if the price is right!!

10

Karen

15 Jun 2025

·

Stayed 1 night

Clean and newly renovated. Staff was polite and hospitable. Lovely breakfast

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AI-generated summary based on recent guest reviews

Rooms

Often described as comfortable, modern, or spacious with good beds. Some rooms felt dated or had issues like noise from highways or entrances, malfunctioning AC or TV, and privacy or light-control concerns.

Related guest reviews

8

shelly-lynn

24 Dec 2025

·

Stayed 1 night

Very nice rooms

4

Robert

4 Feb 2025

·

Stayed 3 nights

We have stayed at this hotel many times over the past 3-4 years. On those visits the hotel was quite good. However, this stay 1/31 - 2/3 was no less than atrociousl Room - heat did note work well, water pressure in the bathroom was almost non-existent, television did not work, no soap anywhere in the bathroom, no hairdryer, no extra blanket. In fact, when we arrived on 1/31 at 4:00 PM, we were told by the recepotionist that the elevator was broken - so they were advising new customers to not get a room on the third floor. We were so taken aback by the room's condition as listed above, leaving the hotell immediately was considered. It appeared that the hotel was about to close permanently - kind of a sad action. Good luck to you fixing these problems. One more thing, we were given room 117, on the first floor - with the door to the rooom actually in the lobby.

10

Stacy

3 May 2025

·

Stayed 1 night

It was clean, had nice lighting, and comfortable beds. I wish there was a mirror in front of the desk to allow me to do my makeup.

4

Lauren

1 Dec 2025

·

Stayed 2 nights

No working entertainment system. I would say the TV was useless. No movie channel, No guide channel, everything had commercials. Noisy rooms. I wore earplugs and could still hear the highway.

10

Linda

28 Mar 2025

·

Stayed 1 night

The desk person was very friendly and accommodating. Gave me a room on first floor. Only thing that bothered me was window in the room blinds were see through. At least from my side. Don’t know if they are from outside

10

Heather

19 Aug 2025

·

Stayed 1 night

This was a quick stop on a trip north and had pulled in from the highway. The guy who checked me in was really nice and helpful. The room was nice, bed was comfortable. I didn’t stay long, left early the next morning.

6

Mirresh

28 Mar 2025

·

Stayed 6 nights

Quite noisy

8

Georgette

13 Apr 2023

·

Stayed 1 night

Had a front room and very noisy with trucks going by. The hotel was on a main road. The room was clean.

8

Renee

10 Jul 2025

·

Stayed 2 nights

I enjoyed my stay for 2 nights! The staff was friendly. Check in was easy. A little renovation going on but over all main areas are fairly clean. The room was clean and very spacious. Would definitely stay here again if the price is right!!

8

Vicky

12 Dec 2022

·

Stayed 2 nights

The room was clean and interiors looked new & modern. Staff were all nice & friendly. Breakfast was good

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Service

Staff are widely described as friendly, accommodating, and professional, with easy check-ins and helpful issue resolution or refunds when problems arose. A small number of reviews cite poor responsiveness or communication.

Related guest reviews

8

Monica

4 Mar 2025

·

Stayed 1 night

Stayed at the property for one night and fire alarm activated twice and all occupants had to Come to the lobby. I had traveled to the hote fr9m NYC to attend my sisters funeral services. I was very distressed by the loss of my sister and the fire alarms which wasno fault of the hotel but left me sleep deprived. Thea hotel gave me a complete refund which. Expedia processed back to me. I am so grateful to the GM BobPatidar and Fr9mt Desk Rep. Cynthia. Thank you so much. I would definitely stay there again. Thank you.

10

roxanne

12 Mar 2023

·

Stayed 1 night

The young man at the front desk was very personable and kind. Would stay there again.

10

Teresa

18 Mar 2025

·

Stayed 1 night

Great staff!!

2

Kevin

1 Dec 2022

·

Room directly over entrance. Sliding entry doors made loud mechanical noise and vibration; maintenance needed. Window blind damaged and inoperable. At checkout, my report of these items was met with profound indifference. Was advised door noise was "an individual thing", implying that the problem was mine. Person should be removed from customer service position. Never got a good night of sleep.

10

Zhihong

19 Aug 2023

·

Stayed 1 night

The staff Ika is extremely helpful

10

Kristen

26 May 2023

·

Stayed 1 night

everything was simple and easy. Everyone was professional and polite!

10

Linda

21 May 2025

·

Stayed 1 night

Excellent staff. Front desk especially helpful. Nice breakfast. Room clean and comfortable. Will be staying here again.

10

Yamilex

29 Jun 2023

·

Stayed 2 nights

It was great, the staff was very nice and attentive.

8

Carrie A

2 Dec 2025

·

Stayed 1 night

Staff was helpful.

10

Susan

19 Dec 2025

·

Stayed 1 night

Excellent location. Staff couldn’t have been friendlier. Breakfast choices were good.

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Location

Convenient off I‑495 and close to shopping, dining, and workplaces. Some traffic noise affects front-facing rooms.

Related guest reviews

10

Janet

28 Aug 2023

·

Stayed 1 night

Was a perfect overnight stay right off the interstate 495

8

Pamela

5 Dec 2022

·

Stayed 19,330 nights

This hotel was easy to get to off I-495. Even though we arrived late, there was ample parking. The room was updated and clean. Check in was easy, staff was pleasant. Breakfast exceeded expectations. It would have been nice for the front desk to have change on hand for laundry since the change machine wasn't working. Also there was a electric car charger on premise, but the front desk didn't know anything about it. Was really just questioning if it was free or not, as most hotels I have stayed at it was free for hotel guests. I did not want to go through the hassle of downloading and setting up a new app if it was not going to be free.

8

Katherine

11 Jul 2023

·

Stayed 1 night

Easy access off the highway in a safe area.

10

William

4 Mar 2023

·

Stayed 1 night

Easy access, some road noise, lots of dining and shopping near by

10

Aileen

9 Feb 2025

·

Stayed 1 night

All the receptionist were very nice .. The hotel was nice and clean . I will stay there again.they have a lot of shops and restaurants across the street from the hotel .

8

Georgette

13 Apr 2023

·

Stayed 1 night

Had a front room and very noisy with trucks going by. The hotel was on a main road. The room was clean.

10

Susan

19 Dec 2025

·

Stayed 1 night

Excellent location. Staff couldn’t have been friendlier. Breakfast choices were good.

10

Christopher

26 Jun 2024

·

Stayed 1 night

Covenient location near large shopping and dining area.

10

Yansi

6 May 2023

·

Stayed 1 night

Loved the location!

8

Mubarak

18 Jul 2025

·

Stayed 1 night

Nice location, very close to shopping centers

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Dining

The free breakfast is frequently appreciated and considered good by many. A few guests found it average or not impressive.

Related guest reviews

8

Lois

16 Dec 2024

·

Stayed 1 night

I was not impressed with the breakfast

8

Rick

4 Jun 2025

·

Stayed 1 night

Many breakfast options and wonderful room.

8

Ed

29 Jun 2025

·

Stayed 2 nights

Everything was great, especially the breakfast. Unfortunately hot water was out on Friday but we got around that. It happens

10

Vinhal

5 Sept 2024

·

Stayed 1 night

Great service from everyone at reception, in the café, very attentive and helpful, excellent breakfast.

8

Karen

23 Feb 2025

·

Stayed 1 night

Overall nice. Smaller property. Parking lot needing sand/salt. It was very slippery. Breakfast not great but acceptable and nice to have included. Staff pleasant. I’d prefer a softer bed. Could hear neighbor snoring.

10

DANIELLA

31 May 2025

·

Stayed 2 nights

Great room, clean. Staff very nice helpful, efficient and friendly. Nice breakfast , I enjoyed my stay /mall , restaurant, so close.

10

Donald

23 Dec 2022

·

Stayed 1 night

Room was nice, hotel was very clean and nice. Short stay (1 night) and the continental breakfast in the morning was excellent.

10

Susan

19 Dec 2025

·

Stayed 1 night

Excellent location. Staff couldn’t have been friendlier. Breakfast choices were good.

10

Michelle

11 Feb 2024

·

Stayed 1 night

A great quick stay. Room was clean and modern. Beds were comfortable. Breakfast wasn’t the best…no pancakes or waffles, but other than that it was a great stay.

10

Karen

15 Jun 2025

·

Stayed 1 night

Clean and newly renovated. Staff was polite and hospitable. Lovely breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$113
February	US$106
March	US$124
April	US$141
May	US$154
June	US$193
July	US$162
August	US$138
September	US$166
October	US$188
November	US$133
December	US$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $192	16 $146	17 $136	18 $158	19 $186
20 $126	21 $140	22 $164	23 $173	24 $130	25 $178	26 $189
27 $130	28 $147	29 $171	30 $161

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $213	3 $212
4 $136	5 $144	6 $154	7 $142	8 $142	9	10 $248
11 $147	12 $131	13 $137	14 $165	15 $123	16 $252	17 $249
18 $120	19 $127	20 $172	21 $179	22 $119	23 $184	24 $225
25 $122	26 $120	27 $122	28 $128	29 $127	30 $130	31 $144

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room

Suite, 1 King Bed, Accessible (Mobility)

Standard Room, 1 King Bed, Accessible (Mobility)

Studio Suite, 2 Queen Beds

Suite, 1 Bedroom

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Boston - Marlboro by IHG

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Prices for upcoming dates