Is parking available at the property?

Self parking is available on-site for a fee of EUR 20 per day. Guests must contact the property in advance to reserve parking. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately EUR 18 for adults and EUR 9 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Bilbao City Centre, within a 5-minute drive of the Guggenheim Museum Bilbao and San Mames Stadium. It is 0.1 km from Ensanche and 12 mi (19.3 km) from the Port of Bilbao.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Hotel Mercure Jardines de Albia in Bilbao

Average nightly price at Hotel Mercure Jardines de Albia by month, last 12 months (USD)
Month	Average price
January	$104
February	$110
March	$144
April	$159
May	$255
June	$188
July	$174
August	$229
September	$212
October	$181
November	$148
December	$123

What guests think

At Hotel Mercure Jardines de Albia, travellers praise the central, walkable location and friendly staff, with many highlighting spacious, comfortable rooms and an excellent breakfast, while recurring drawbacks include nightclub noise, warm rooms due to limited cooling, and tight parking.

Several guests note effective soundproofing when windows are closed, though some rooms face interior walls and have limited natural light. The spa receives mixed feedback, with booking requirements or occasional closures, and the compact gym disappoints some. Overall, it suits travelers prioritizing convenience and solid comfort over views or late-night quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but very tight to maneuver and often incurs an extra charge. The spa gets mixed feedback (bookings or closures) and the small gym underwhelms, while the lobby bar is appreciated.

Related guest reviews

8

umberin

Sep 2, 2025

·

Stayed 2 nights

Highly recommend Mercure Bilbao to fellow travelers. The property is clean, good size rooms, friendly staff. On the night we checked in the reception person came out to help us park as we were struggling with small parking spaces. They also suggest to take their umbrellas when going out for walk as it does rain off and on. Breakfast buffet is the highlight with an impressive menu options with lot of choices - one suggestion is to add allergy alert info beside each dish name. One has to ask the server or chefs for allergy info on each dish. Secondly, at omelet station, the chef was using gloved hand to add all condiments (vegetables and/or bacon) they should use spoons to accommodate guests who are vegetarian. Parking is very convenient and even though included - one has to pay separately, this should be made more explicit.

8

Lone

Oct 13, 2024

·

Stayed 3 nights

Super spa!

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10

Regine

Jul 15, 2024

·

Stayed 3 nights

Das Hotel ist super in ausgezeichneter Lage, tolle Bar und megafreundliche Servicekräfte. Schlecht ist der Spa-Bereich, wo schlechtgelauntes, gelangweiltes Personal den Zutritt verwehrt, wenn man nur den Whirlpool benutzen möchte.

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10

Alicia

Jul 15, 2024

·

Stayed 2 nights

Great location. Very helpful and friendly staff. Excellent breakfast. Only downside was that in order to use the pool / spa you needed to book.

6

Alexander

Nov 25, 2025

·

Stayed 2 nights

Personal och rum var bra men spa:t var stängt utan info. Vi bokade specifikt för att få tillgång till spa

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10

David

Apr 1, 2025

·

Stayed 1 night

An exemplary mid-town hotel geared for business travelers. It more than meets the expectations of its clientele. Everything works, everybody there is professional and exudes competence. The three levels of parking are a plus, as is its location on a quiet street. No surprises, which is how such a property should be.

8

Victoria

Oct 23, 2024

·

Stayed 5 nights

Hôtel propre, SPA complet et personnel très sympathique.

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6

Nicole

Mar 13, 2025

·

Stayed 1 night

Ok stay, the room was quite nice although not 'properly' clean in the corners and behind the bathroom door etc. The staff at the reception desk were very friendly, at the bar a bit less so. The gym was awful, only one multi-gym type cable machine and most of the attachments were missing so I skipped my workout. Ok if all you want to do is cardio but that is it. Some homeless people by the side entrance but area in general ok. I wouldn't choose to stay again.

10

Karl

Jul 1, 2025

·

Stayed 2 nights

Another well appointed hotel, close to the attractions, clean, modern and good breakfast. On site parking in the basement is a bonus.

8

Tracey

Apr 23, 2025

·

Stayed 1 night

This was a very nice place to stay, I especially liked the sustainability. Bamboo room keys! I will have to agree with the other reviews about parking. It was tight, very tight and nerve wracking and I'm an excellent driver. I survived the garage shaking but without a scratch. Otherwise the hotel is conveniently located, although I only stayed one night and made the mistake of not checking the Guggenheim hours - closed on the day I were planned to go (Monday), I knew this but forgot - probably due to the parking garage. Also to note, your vehicle must be moved on the day of check out, so you must find another place to park if you wish to spend the day still exploring Bilbao.

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Cleanliness

Rooms are generally clean, but multiple reviews cite lapses such as moldy grout or dirty showers, worn linens, and bathroom odors. Housekeeping quality feels inconsistent.

Related guest reviews

10

Jason

Jul 31, 2025

·

Stayed 3 nights

The staff was friendly, breakfast was great and it was very clean.

10

Szilard

Nov 13, 2025

·

Stayed 1 night

Clean room, comfortable bed, good condition.

2

Juan

Jul 4, 2024

·

Stayed 1 night

The hotel is very rundown. Not even close to a 4 star hotel. Towels were old, tubs dirty. We complained and received absolutely no solution to our requests. Location is really good but definitely not worth over 200 euros per night.

6

JOSE ENRIQUE

Apr 23, 2025

·

Stayed 4 nights

El hotel tiene buena ubicación pero lo que no nos gustó fue que no funcionaba el aire acondicionado. Lo reportamos y no lo solucionaron. La regadera estaba demasiado sucia. Y no se podía dormir bien porque en frente hay un bar y el ruido fue muy fuerte.

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10

Gro

Jul 26, 2025

·

Stayed 2 nights

Flott hotell i et stille strøk av byen, med gangavstand til gamlebyen. Vennlig og imøtekommende personale. Store, romslige rom, god lydisolering fra gang og naborom. Fantastisk, rikholdig og innbydende frokost. God kvalitet på alt som var å tilby. Koselig lobbybar med mulighet for å bestille mat.

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8

Steven

Aug 25, 2025

·

Stayed 4 nights

Rooms in good condition and good amenities. Cleaning done to a high standard. Good choices for dining in the hotel if you wanted

4

Maria Angélica

Apr 10, 2025

·

Stayed 2 nights

La cama muy incomoda, el colchon undido en una parte, 1 de las sabanas y 1 de las toallas rota. La habitacion demasiado caliente, no pudimos dormir por el calor y no hubo ninguna solucion, la primera noche la camarera de piso nos coloco el aire acondicionado en 5 porque asi supuestamente se enfriaria la habitacion y como no fue asi, la segunta noche en la recepcion nos recomendaron apagar del todo el aire acondicionado para que dejara de funcionar la calefaccion y tampoco se refresco, abrimos lo poco que se podia la ventana y tampoco funciono, en resumen era un horno, apenas saliamos de la habitacion habia buen clima y el clima de la ciudad tambien era muy agradable, en resumen el problema era la elevada temperatura que tenia la habitacion, fue un desastre esas dos noches;no me volveria a alojar en este hotel ni que me lo regalen, llevo 10 dias viajando por el norte de España y todos los hoteles han sido magnificos menos este.

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10

Laurence

Nov 6, 2025

·

Stayed 1 night

Chambre parfaite, très propre Hôtel bien situé et personnel très agréable

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8

Paul

Jun 20, 2024

·

Stayed 4 nights

Good location and excellent breakfast. However, the mattress was sunken and too hard - I didn't sleep well. The bathroom needs a thorough scrub to remove the mould (no air extraction in bathroom???). And all the tiles should really be wiped down between guests - There was a hand print high up on the wall in the shower. It was there when we arrived and still there when we left. Was not asked on check-out if we enjoyed our stay, so we didn't say. It didn't quite feel like a 4 star hotel.

6

Nicole

Mar 13, 2025

·

Stayed 1 night

Ok stay, the room was quite nice although not 'properly' clean in the corners and behind the bathroom door etc. The staff at the reception desk were very friendly, at the bar a bit less so. The gym was awful, only one multi-gym type cable machine and most of the attachments were missing so I skipped my workout. Ok if all you want to do is cardio but that is it. Some homeless people by the side entrance but area in general ok. I wouldn't choose to stay again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are usually spacious and comfortable with modern touches, but several have poor views or limited daylight. Street-facing rooms can be noisy on club nights if windows are opened, and repeated reports mention ineffective cooling; a few note weak Wi‑Fi or flat pillows.

Related guest reviews

6

Dale

Nov 19, 2023

·

Stayed 3 nights

My recent stay at Mercure had its positives, but a persistent issue with room temperature impacted my overall experience. The hotel's central location and helpful staff were highlights. The room, including the bathroom, was clean and well-maintained. The sound proofing in the rooms is exceptional. However, the room was consistently hot, reaching 27°C every night, disrupting my sleep. Despite a room change and the staff's efforts, the heating-only setup remained. Opening the window for relief exposed me to noise from a nearby nightclub, which the windows did an amazing job at totally eliminating. Management provided a fan, which helped, but the lack of a cooling option in warm weather seemed like an oversight. Despite these challenges, Mercure has potential, especially during cooler months. In summary, a stay at Mercure might be more comfortable in cooler seasons, considering the temperature-related issues.

8

Hendricus

Apr 18, 2025

·

Stayed 4 nights

De kamer was erg warm. De airco was buiten gebruik gesteld in het hele hotel, was de mededeling. Daardoor moesten we een raam openzetten maar er was elke nacht erg veel lawaai van van het uitgaansleven tot 05.30 uur. Alle dagen slecht geslapen. Voor de rest een prima hotel met een boven gemiddeld ontbijt.

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8

Manuel

Jan 13, 2025

·

Stayed 6 nights

Top Breakfast. Nice Room, but little bit noisy.

6

K S

Nov 9, 2025

·

Stayed 3 nights

Ok rum. Hamnade på vån 2 med utsikt mot en vägg

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8

Sarah

Aug 7, 2025

·

Stayed 1 night

Good location. Terrible pillows!

4

Nilian

Jul 21, 2024

·

Stayed 2 nights

First the bad, very loud street noise late at night from club goers outside of hotel. AC turns of late at night, you go to bed cold and wake up sweeting. We had 2 rooms and same issue. Rooms are confi, big bathroom. Parking is good as well. Plenty of dining options at walking distance.

8

Olga

Jul 22, 2023

·

Stayed 2 nights

Comfortable room, good location, really bad wifi and no usb outlets.

8

Fernando

Aug 3, 2025

·

Stayed 2 nights

Great hotel that is very well located at walking distance from the city centre, including the Guggenheim museum. Spacious room, clean, good bathroom. The only objection is that our room was a bit dark, it had little natural light. It is expensive, but it is a good one.

4

Joxelito

Feb 20, 2026

·

Stayed 1 night

No merece lo sé paga por tener una habitación que la vista que tiene es una pared

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10

nadège

Aug 9, 2025

·

Stayed 3 nights

Expensive, but the room we had was large and beautiful. We slept really well. Also, well located near the Guggenheim, the casco viejo and all the fun, you can do everything on foot, everything is really close. Perfect stay (the only thing missing is a pleasant view- our room was facing an entire building/no view whatsoever on the sky whereas i had specifically asked for a room on the upper floors...- other than that it was just perfect).

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Service

Staff are widely described as friendly, professional, and helpful across reception, breakfast, and bar. A few guests mention slower responses or less welcoming interactions.

Related guest reviews

8

Manjit

Aug 2, 2024

·

Stayed 1 night

The staff were very friendly and spoke good English.

10

Douglas

Oct 28, 2025

·

Stayed 3 nights

Excellent hotel with very friendly staff

10

David

Apr 1, 2025

·

Stayed 1 night

An exemplary mid-town hotel geared for business travelers. It more than meets the expectations of its clientele. Everything works, everybody there is professional and exudes competence. The three levels of parking are a plus, as is its location on a quiet street. No surprises, which is how such a property should be.

8

Diana

Nov 5, 2025

·

Stayed 5 nights

Staff and location cannot be beat.

10

Bernardino

Dec 25, 2025

·

Stayed 2 nights

Hotel bem localizado, com staff muito agradável, café da manhã bastante variado e saboroso. Ótima experiência na hospedagem nesse hotel! Recomendo fortemente !

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10

Pamela

Nov 25, 2025

·

Stayed 2 nights

Very well located, on the newer side of town, a short 10-minute walk to the Guggenheim and 10 minutes to old town. The room was well-appointed and clean. Would definitely use again. The front desk staff was VERY knowledgeable and helpful.

10

Josef

Aug 3, 2024

·

Stayed 3 nights

Very friendly staff (either in the reception, or at the breakfast and room service) who carry for their guests. I enjoyed my stay a lot

10

wayne

Oct 24, 2025

·

Stayed 2 nights

Check in with Lucas was easy….. he was fantastic. Shout out to Naomi and Susana from food services Very nice room and decent Buffett breakfast

4

Victorien

Jan 21, 2026

·

Stayed 4 nights

Trop peu de produit maison. Oubli de remplacement de linge de bain. Personnel peu souriant (sauf au bar). Pas de réponse sur la messagerie de l'hôtel à la réservation, malgré plusieurs questions posées. Français trop limité.

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10

Lucia

Jul 25, 2025

·

Stayed 4 nights

The staff was awesome especially Suzana and jorge and our housekeeper they made our stays

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Location

Exceptionally central and walkable for the Guggenheim, old town, riverfront, and transit. Nearby nightlife can cause late-night street noise for some rooms.

Related guest reviews

10

Nicola

Jul 16, 2025

·

Stayed 3 nights

Spacious room, comfortable bed, good pillows, excellent location.

10

Heinz

Sep 4, 2025

·

Stayed 2 nights

Very well located, close to the river and near to shopping, cafés, restaurants and the Guggenheim. Comfortable hotel, nice lobby, very helpful staff, good price. I can’t think of anything else to desire

10

Tzipora

Jul 6, 2025

·

Stayed 1 night

Great location, short walk the gogenheim museum

8

Chungan

Jun 16, 2025

·

Stayed 3 nights

Decent hotel. Close to anything. Make sure your room is not directly facing the street because of the noises from the bars and night clubs

10

Pamela

Nov 25, 2025

·

Stayed 2 nights

Very well located, on the newer side of town, a short 10-minute walk to the Guggenheim and 10 minutes to old town. The room was well-appointed and clean. Would definitely use again. The front desk staff was VERY knowledgeable and helpful.

10

FRANCK

Nov 3, 2025

·

Stayed 1 night

Hotel avec tout le confort nécessaire proche du centre historique et du musée Guggenheim. Tout peut se faire à pied. Parking à 20 euros très appréciable. Chambre très spacieuse et bien équipée. Le bon endroit pour profiter de Bilbao.

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8

Denise

Dec 7, 2025

·

Stayed 2 nights

The room was spacious and clean. A little tired but not overly so. It was noisy though, you can hear chairs being moved over head very clearly. The breakfast was good quality and served to 11am which is great for a little lie in. The location is perfect, it’s in the middle of everything. We walked everywhere within 10/15 mins of leaving.

10

Yuanyuan

Jul 27, 2023

·

Stayed 5 nights

The hotel is very conveniently located in a quiet corner of central Bilbao, within short walking distance to most attractions/landmarks as well as numerous restaurants, cafes and bars. It’s also great if you’re traveling with young children, as there are a number of playgrounds by the river near the hotel. I love that the hotel provides a cute Little Prince toiletry set for their little guests - a very thought touch.

10

Cecilia

Oct 10, 2025

·

Stayed 2 nights

We stayed here some years ago when we visited Bilbao. Now we wanted to stay at the same hotel! We were not disappointed, a nice 4 star hotel and the location is perfect. Close to Pintxo bars, shopping and not far to walk to the Guggenheim museum.

10

Michael

Feb 14, 2025

·

Stayed 5 nights

Great all round hotel with friendly helpful staff. Excellent location for walking to bars, shops and the metro. Do use the metro to explore suburbs, beaches and past industry.

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Dining

Breakfast is a standout with good variety, fresh orange juice, and made-to-order eggs; overall food quality is praised. Minor critiques mention the dining room ambiance and a small bar/restaurant area.

Related guest reviews

8

umberin

Sep 2, 2025

·

Stayed 2 nights

Highly recommend Mercure Bilbao to fellow travelers. The property is clean, good size rooms, friendly staff. On the night we checked in the reception person came out to help us park as we were struggling with small parking spaces. They also suggest to take their umbrellas when going out for walk as it does rain off and on. Breakfast buffet is the highlight with an impressive menu options with lot of choices - one suggestion is to add allergy alert info beside each dish name. One has to ask the server or chefs for allergy info on each dish. Secondly, at omelet station, the chef was using gloved hand to add all condiments (vegetables and/or bacon) they should use spoons to accommodate guests who are vegetarian. Parking is very convenient and even though included - one has to pay separately, this should be made more explicit.

8

Uvoh

May 12, 2024

·

Stayed 2 nights

The location was great, close to the museum and old town. Even close to the metro if you wanted to visit other town. I recommend adding breakfast to your booking, as the food was very good, and you can ask the chef to make you a fresh omelette with everything in it. The fresh orange juice is heavenly. You’ll need an SD card with movies on it, because the only English Channels you get is the news.

8

Bart

Nov 1, 2025

·

Stayed 3 nights

Behulpzaam personeel om ons een rustigere kamer te geven. Mooi verzorgd en uitgebreid ontbijt, lekker glaasje versgeperst appelsiensap en ter plaatste gebakken omelet.

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10

Hsien-Wen

Oct 30, 2025

·

Stayed 3 nights

Excellent room and amenities and friendly staff. Breakfast was fantastic

10

Frank

Jul 19, 2024

·

Stayed 3 nights

The hotel was beautiful, location amazing, facilities second to none and breakfast was great

10

Geoffrey

Sep 28, 2025

·

Stayed 1 night

Séjour très bien passé, l'hôtel est bien placé. Le personnel et globalement très sympathique et serviable. Et le petit déjeuner est vraiment super.

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8

Lynn

Feb 20, 2025

·

Stayed 1 night

Spotlessly clean nice area, but noisy from a nearby nightclub on a Saturday night, okay with window closed. Bar and restaurant small, for the size of the hotel, plenty of choice nearby. Walking distance to Guggenheim and riverside walks. Area felt safe. Hotel car park isn’t easy to find and very tight to navigate, but is safe and secure.

10

Bernardino

Dec 25, 2025

·

Stayed 2 nights

Hotel bem localizado, com staff muito agradável, café da manhã bastante variado e saboroso. Ótima experiência na hospedagem nesse hotel! Recomendo fortemente !

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10

Kjell

Sep 20, 2025

·

Stayed 2 nights

Fantastic Breakfast, comfortable room, silent AC Perfect situated in the center of Bilbao

8

Denise

Dec 7, 2025

·

Stayed 2 nights

The room was spacious and clean. A little tired but not overly so. It was noisy though, you can hear chairs being moved over head very clearly. The breakfast was good quality and served to 11am which is great for a little lie in. The location is perfect, it’s in the middle of everything. We walked everywhere within 10/15 mins of leaving.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $245	6 $161	7 $151
8 $86	9 $120	10 $193	11 $180	12 $195	13 $193	14 $148
15 $80	16 $92	17 $112	18 $95	19 $93	20 $132	21 $140
22 $78	23 $82	24 $91	25 $95	26 $93	27 $117	28 $116
29 $75	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
		1 $91	2 $91	3 $91	4 $117	5 $175
6 $198	7 $118	8 $91	9 $91	10 $91	11 $112	12 $112
13 $75	14 $75	15 $75	16 $75	17 $91	18 $104	19 $113
20 $75	21 $82	22 $91	23 $91	24 $91	25 $106	26 $124
27 $104	28 $114	29 $121	30 $143	31 $168

Hotel Mercure Jardines de Albia

Prices for Hotel Mercure Jardines de Albia

Monthly average prices

About this property

Location

Room options

Standard Twin Room, 2 Twin Beds

Family Room, 1 Queen Bed with Sofa Bed

Privilege, Room, 1 King Bed

Standard Room, 1 Double Bed

Triple Room

Guest reviews of Hotel Mercure Jardines de Albia

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Mercure Jardines de Albia

Considering this hotel for your Bilbao trip?

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Business details