ECHO Suites Extended Stay by Wyndham Sterling

Clean room, excellent staff

Clean and good value

I could not spend the night at this hotel. The room was unsuitable. The mattress was thin and on a platform. And very hard, there was no soap. I went to use the bathroom. I could not wash my hands. There was no soap in the kitchen or the shower. I have pictures. I want a refund. I have been in touch with manage guest relations at this hotel. Their main corporate, a headquarters. I'm very upset. This is even on your website. I use it all the time. Well I don't travel a lot. But when I do I use it and I need a refund. Even though I did not pay $9 to have it refundable. Because I should not have needed or refunded. In the meantime I had to find another room late at night The parking lot had not been plowed. I have handicapped issues. I almost fell twice. I'm going to the office that was not open even though the hours said till 9 and I was there at 830I can go on. And on I have videos, I have pictures. And I'm very upset about this. And I hope it will be taken care of a s a pnot be an issue getting a refund. Please contact me ASAP. Thank you

Bed was too noisy, TV doesn’t work and bunch of other things

The room was very clean. Hotel in general smelled wonderful as soon as you walked in. Staff was very friendly and helpful. Loved the detachable showerhead. Wasn't prepared for the hardwood floors thru out the whole room and I didn't like that there was only one trash can on the room that was in the bathroom.