Name: Holiday Inn Express Kansas City - at the Legends! by IHG
Address: 1931 Prairie Crossing/Parallel, Kansas City, Kansas, United States of America, Kansas City, Kansas, US
Price range: $85–$360 per night
Rating: 7.88

What guests think

Across recent reviews, Holiday Inn Express Kansas City - at the Legends! by IHG earns praise for its convenient location and strong breakfast, but feedback is mixed on cleanliness and maintenance, especially during renovations and recurring facility outages.

Many guests praise friendly staff, though others report check-in delays, overbooking or room assignment errors, and weak communication. Rooms are often comfortable, yet some note dated features, noise from highways or other guests, and occasional in-room maintenance issues. Expect a convenient base near attractions, with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities draw consistent complaints: elevator outages and exterior door/key failures recur, and the pool or hot tub are often closed or cold amid renovations. Some guests also noted construction clutter affecting stairs or common areas.

Related guest reviews

6

Brian

Jul 17, 2023

·

Stayed 3 nights

The pool and hot tub was not working the entire week. The bath tub in my room had stains in the bottom. The table in my room was broken. The lady at the front desk was unfriendly two days in a row.

2

Michele

Nov 11, 2024

·

Stayed 1 night

The elevators were down so we had to carry our luggage up and down the stairs. In the stairway there was trash from the contractors, empty cigarette boxes, and fast food trash.

8

Regina

Jul 31, 2024

·

Stayed 3 nights

The hotel is in the process of some renovations. The hotel was clean but a bit outdated in areas. Breakfast was good. Nice selection of items to choose from. Pool was closed the first 2 days we stayed for cleaning which was disappointing. Elevator was a bit concerning. Only one and it shimmied as it was lowering and shuttering when rising. I heard someone at the front desk say the hotel was under new management. Centrally located to just about everything.

2

Allen Louis

Feb 3, 2025

·

Stayed 2 nights

Disappointed the pool was no available and the remodel of the breakfast area was in progress. Will ask for money back.

8

Hadaza

Mar 24, 2024

·

Stayed 3 nights

Our room was large, it was on the first floor and close enough to the side entrance which was very convenient for packing/unpacking. The property felt safe (traveled with toddler) and super close to The Legends outlet mall and the main highway. The front desk and cleaning/maintenance staff were super friendly. What we didnt like was the first night the pool and hot tub were under maintenance, then the second and third night the pool was open but the hot tub was still closed and the pool was COLD, so so cold - my energetic toddler still enjoyed it but was very uncomfortable for us adults. This next one is more of a personal preference but the pillows were way too soft. I also wish they had a Change Machine in the laundry room - the front desk staff didnt have quarters available.

4

Teresa

Feb 8, 2025

·

Stayed 1 night

Wasn’t aware until arrival swimming pool was under construction- team of girls were very disappointed. Too close to highway traffic in and out of area and highway too noisy. Otherwise was a good stay.

10

Stephen

Sep 8, 2024

·

Stayed 1 night

This is a very clean and comfortable hotel. The rooms are clean and well equipped. They have both soft and firm pillows in the rooms to fit all preferences. The staff was very kind and the location is next to a Culver's and an IHOP. The only issue we had was that the key cards didn't work on the exterior doors. Because of limited parking in the front, it made for a long haul to the room. To be fair, it was obviously a fluke issue. They tried reprogramming our cards but it was apparently a problem with the door locks instead. Also, they offered us free snacks for the inconvenience. Overall, a good stay.

2

Angela

Mar 20, 2024

·

Stayed 2 nights

Elevator was broken

4

Traci

May 4, 2025

·

Stayed 1 night

I was very disappointed that my handicapped father had to walk up 6 flights of stairs with 2 canes and assistance because the elevator broke and there were no other rooms to place him in

4

KANDI

Nov 12, 2024

·

Stayed 1 night

unfortunately, the elevators were not working, and I had to climb stairs, with luggage and bad knees. The construction going on and information that the elevator was not working should have been communicated to us prior to our stay, so we could make alternate arrangements or a discount applied to the cost of the room. We were not told until arrival and with 3 rooms, making alternate arrangements could not be done. We were basically STUCK with these rooms.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent. While many rooms are reported clean, numerous reviews describe sticky or damp carpets, strong chemical or musty smells, and occasional bathroom or linen issues like hair or stains.

Related guest reviews

6

Genova

Jun 17, 2024

·

Stayed 1 night

Our stay was ok. Room was clean, but the carpet throughout the hotel felt dirty, made my shoes squeek when coming onto tiled floor as if sticky. If walking barefoot, I wouldn't advise it..it felt greasy and nasty. I wore my husbands socks as I'd forgotten my slippers. The breakfast was good, attendant was very attentive to everyones needs. Pool looked very clean and nice area. Front desk staff were nice and took care in timely manner. We generally stay at HIE, but this one I'm pretty sure we would find another one to try out.

4

Jeremiah

Dec 18, 2023

·

Stayed 2 nights

Not a nice hotel - definitely run down and not taken very good care of. We stayed as a group and all of our rooms had sticky and gross carpets. Your shoes would stick to the hard floor after walking on them and make noise. Dining furniture was all worn down. Bathroom not very clean comparatively to over stays - harder to clean areas not cleaned at all such as corners and under shelves in bathrooms. Rooms are a lot smaller than most hotels we have stayed at, which is several a year most of which booked on hotels.com. Narrow entrance with another door way to the bedroom from the bath/hall area. Our individual experience, but took 10 minutes for us to just check-in with one person in front of us because the staff was super slow.

4

Steve

May 1, 2024

·

Stayed 1 night

People at service desk are kind . No complaints there. But my room upon walking in immediatly smelled like feet , like a dirty sock cornchip smell. We had hoped it would wear off after awhile but it sure didnt. The carpet felt off like sticky almost . We wernt sure if it was just the old outdated carpet or something had spilled all over . The rest of the room was cleaned pretty good. But the smell was absolutely awful. Would not stay here again .

4

Chris

Apr 30, 2024

·

Stayed 2 nights

We had to change rooms. The carpet in the first room, 210, was moist and smelled terribly musty in the entire room. We changed to 134. Same issue. Our feet stuck to the carpet then on the tile. My sister had a/c issues in their room and changed rooms. They too had musty, moist carpet. Felt truly disgusting.

6

Nicole

May 30, 2024

·

Stayed 2 nights

Pros: Staff was very friendly and was located in a perfect area - especially if you are going to a KC Sporting event! Breakfast was great as well! Cons: Our room had dirty, sticky carpet. We kept our socks on the entire time and it still felt yucky. There was also hair in one of the beds and the bathtub. You are definitely paying more for the location!

4

Sam

May 11, 2024

·

Stayed 1 night

Carpet was sticky. Bathroom was not clean

2

Jennifer

May 28, 2024

·

Stayed 1 night

Door would not lock without using the deadbolt so did not feel ok leaving our belongings in the room when we left to go do things. Carpet was mushy and sticky feeling. Window blinds were broke we had no privacy.

10

april

May 2, 2024

·

Stayed 1 night

Very clean facility , carpet was a little sticky, but overall very nice stay. Front desk very friendly, excellent breakfast, quiet location, close to highways, and great parking available.

4

Shannon

Jul 28, 2024

·

Stayed 4 nights

The sink and the tub were clogged. We had to ask for trash to be removed and removed it ourselves one day. Had to ask for towels. Not once were our beds even made, no sheets changed. The renovations are causing a mess, we believe our room had just been done and there was glue on our floor, so it was sticky. There was GUM ON OUR REMOTE CONTROL. So gross, not sure if anyone cleaned the room before we got there.

6

Timothy

Jun 4, 2024

·

Stayed 1 night

Checked into room, removed my shoes and immediately felt water in the carpet. Called desk, they were sympathetic and said they had been shampooing carpets in room and agreed to move me. Problem is the room they moved me to had the same issue just not as bad. For $150 a night I would like to not be uncomfortable walking around the room with no shoes on.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and rooms generally adequate, but several guests report dated finishes, weak water pressure, malfunctioning TVs or HVAC, broken or missing window coverings, and noticeable noise from highways or other guests.

Related guest reviews

6

Cecelia

Sep 7, 2024

·

Stayed 2 nights

Beds were comfortable, pool area was very clean, employees were cordial, breakfast was good. There needs to be charging stations in the rooms.

6

Bruce

Dec 1, 2024

·

Stayed 1 night

The breakfast was very good. Soundproofing in the rooms is pretty bad. Some nearby construction started at 4AM, and the reverse beeping of the heavy equipment was almost like it was in the room with us. I couldn't even block it out with white noise.

10

Nancy

Aug 18, 2025

·

Stayed 1 night

Clean, up to date, very comfortable beds, nice selection for breakfast, great price.

8

William

Sep 19, 2023

·

Stayed 1 night

Everything was good with a couple of exceptions. 1. The water pressure in the shower was terrible. My wife couldn't rinse her hair completely it was so weak! 2. The breakfast was just ok. No yogurt options in the fridge that was marked "yogurt"! I was there 30 minutes after it started, so it's not like they just ran out. Overall it was a decent place to stay for a night.

4

Courtney

Aug 16, 2024

·

Stayed 1 night

There was no window covering in my room. I didn’t notice until I came back to my room at midnight a light was shining through my window and people were looking right in it. I had to use a sheet to cover the window.

8

Larry

Oct 19, 2025

·

Stayed 3 nights

Room was ok. We could hear the highway at night. Breakfast was good, nice variety. Too much artificial air fresheners in the hallways. Overall, it was a good stay. Lots of shopping and restaurants nearby.

4

Kevin

Apr 2, 2024

·

Stayed 1 night

Bathroom door had a hole punched in it they tried to cover (not well). Bathroom floor tiles are all lose and coming up, holes in walls that were the size of 50 cent pieces, drawer on dresser wouldn't stay close which was a struggle when it was dark in the room trying to move around. Bed frame made a ton of noise when you would move a little. Tons of glue on shower wall where something once was attached.

10

Robert

Aug 4, 2025

·

Stayed 1 night

The rooms were clean and quiet. The hotel itself looked clean and the amenities were wonderful. Breakfast in the morning had a wide variety of offerings. My kids were extremely happy with their room and the breakfast options. The beds were comfortable and there was room to move around. The showers were nice, and it was a very pleasant stay.

4

ralph

Sep 13, 2024

·

Stayed 1 night

other than shower hand held broken all else was ok. i am upset because I am a IHG reward member and I get a room that i cant even take shower

4

Ken

Sep 26, 2023

·

Stayed 1 night

We checked in and noticed the tv in our room did not work. I went down to advise the staff and was told they were already sold out of rooms and that they did not have a maintenance staff on call. There was nothing they could do. I will never stay here again. Never heard from management about situation.Poor customer service.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: many guests found staff friendly and helpful, yet others experienced check-in delays, overbooking or room assignment errors, poor communication, and occasional unresponsiveness.

Related guest reviews

2

Jeff

Sep 1, 2025

·

Stayed 2 nights

We went to check into our room at midnight and somehow it was canceled, with no room left. With a huge event in town and no rooms anywhere, we ended up having to drive home getting home at 5 AM! I had my confirmation number and email but still told me they didn’t have it. Super frustrating!!

2

Corey

Sep 15, 2025

·

Stayed 1 night

First off they switched our room (which was paid for) from two beds to one because “they were oversold.” The employee said she was sorry, but did nothing to make up for it. The room was subpar. There was a hole by an outlet. Huge clump of hair in the drain. It was a handicap room with a role in shower (which we didn’t need) - the drip edge at the entry to the shower was gone and water just spilled out onto the floor. The shad on the window was broken and would not open. They had a guest laundry - but with only one set of machines. The machines required quarters, but there was no change machine and the front desk had no change. All in all, I think you could find a better place to stay.

6

RAELYN

Aug 7, 2025

·

Stayed 6 nights

Stayed for a week, never had housekeeping in our room, we had to ask for more towels, toilet paper etc. I know they don’t change linens daily anymore but empty my garbage and give me clean towels.

6

Kalub

Feb 19, 2023

·

Stayed 1 night

We came in to check in at 4:10. We didn’t receive our keys then due to our room not being ready. We waited and waited and waited. Finally after about a hour we talked to the man at the front desk about our room still wasn’t ready. Then about 30 minutes later asked again. Still wasn’t ready but we were told there was a room with to queens available but said no because there was a family that obviously needed that room. Waited again after 30 minutes our room was finally ready. Overall waited 2 hours while kids were running around being loud but that’s just part of it and I understand it’s not the man at the front desks fault but seriously 2 hours!!?!?! People that got there wayyy after got their rooms wayyy before us. There was just zero communication between people. And to add to that got to the room tv didn’t work had to go down twice to finally get help. Thank you to the very kind manager at the time for coming up immediately to help us.

2

Christina

Aug 5, 2024

·

Stayed 1 night

Called me 23 minutes before check in to tell me they gave my rooms away. We booked them a month early and they jacked the price up and gave out rooms to someone who booked long after I did. They ruined my kids event that we planned out so meticulously so that nothing bad would happen. We ended up missing most of our event because the nearest accommodation we could find with only 20 minutes notice was over 40 minutes away. Thanks for ruining our trip for your greed.

6

Randall

Oct 8, 2024

·

Stayed 2 nights

Front desk vacant at check-in for an uncomfortable amount of time. When help did show, no acknowledgement, no welcome or emotion of any kind. Upon check-out, same gal. A robot would have been more personable! Asked our room number and if I wanted my receipt, then prints out the wrong room and receipt which we didn’t notice until after we left KC.

2

Ronald

Jun 2, 2025

·

Stayed 1 night

Our experience at Holiday Inn Express was terrifying and traumatic. At approximately 11:30 pm, our room was broken into. A desk clerk mistakenly gave an access card to the previous night guest. The door was secured on the inside with the security latch. The inebriated man the broke that latch and came into the room. The phone was disconnected. I called front desk and was told the clerk made a mistake. I’m hearing impaired with severe heart problems. Traumatic to say the least.

10

David

May 16, 2025

·

Stayed 1 night

We were very pleased with our stay.. The frontdesk staff was very nice.. Very clean hotel.. Nice breakfast. I would stay there again. I highly recommend you choosing the hotel..

6

Camela

Apr 4, 2025

·

Stayed 4 nights

The hotel was ok. It was really not as nice looking as the internet pictures showed. It is a bit more run down. Our bathroom had paper/insulation falling from it the entire time we were there. Not a big deal, but kind of annoying honestly. One morning of our stay the water was turned off for hours and they did not give us any notice. On another day, when there was some extreme weather, the staff didn’t seem to know anything about the weather and when asked about a plan for potential warnings they didn’t know of any. Another guest and I made a plan of our own. Then on our last morning the fire alarm went off in the early morning. Some of us stuck our head out of our rooms. There seemed to be no sense of urgency. After quite a few minutes the alarm stopped. I thought maybe the staff would communicate with us we were ok or something, but I never heard anything. I feel like the lack of knowledge and communication from the staff on some pretty urgent situations was not quite professional. I know I won’t be staying at this particular hotel again.

10

Asaph

Feb 6, 2023

·

Stayed 2 nights

Staff was very friendly and helpful

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is widely praised: close to The Legends outlets, Children’s Mercy Park, the speedway, restaurants, and major highways, with many finds it walkable and convenient for events and shopping.

Related guest reviews

10

Michael

Sep 29, 2025

·

Stayed 1 night

Quiet, clean rooms. Close to shopping and restaurants.

10

Josh

Apr 9, 2023

·

Stayed 2 nights

Great location - easy access to the interstate and Legends Shopping.

8

Shoua

Mar 20, 2023

·

Stayed 3 nights

Location was perfect for the Legends shopping area. Lots of options in the area for eateries. Hotel was clean and well stocked in the rooms. Staff was very friendly!

10

Lonnie

Apr 18, 2023

·

Stayed 2 nights

The hotel was clean, staff was friendly. Lots of shopping and dining within walking distance

10

Brent

Dec 10, 2025

·

Stayed 2 nights

The room was great and the staff was first class. Location was convenient for everything that we wanted to do.

10

Gennie

Dec 31, 2024

·

Stayed 1 night

Nice hotel, friendly staff, great location!

10

Rachel

Jul 21, 2025

·

Stayed 1 night

Great clean hotel that was walkable to the soccer stadium. About .25mile with sidewalks. Easy check in and decent breakfast. Clean hotel and safe.

10

Damon

Jan 16, 2025

·

Stayed 2 nights

Close to legends shops, food, nebraska furniture mart, soccer field. Racetrack, access to major highways..

10

Kristy

Dec 14, 2024

·

Stayed 1 night

Location!

10

Zachary

Nov 6, 2023

·

Stayed 1 night

Great Place to stay. Right be everything you need. Stayed here for a game at Children’s Mercy Park, which is an easy ten minute walk away. Highly recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for variety and quality, with attentive attendants noted. Some reviews report shortages, slow restocking, or average options during busy periods.

Related guest reviews

4

Brady

Mar 22, 2025

·

Stayed 2 nights

The exhaust fan in the bathroom was dropping ceiling material into the bathroom the entire stay, the breakfast staff was overwhelmed and couldn’t keep up, the “bacon” was cut up lunch meat, the room door didn’t shut without slamming it and it wouldn’t shut tight.

10

Nancy

Aug 18, 2025

·

Stayed 1 night

Clean, up to date, very comfortable beds, nice selection for breakfast, great price.

10

Gregory

Aug 4, 2025

·

Stayed 1 night

Breakfast was fabulous!!

10

Jodi

Aug 21, 2025

·

Stayed 3 nights

It is a very clean comfortable place to relax. The breakfast buffet is wonderful!

10

Frances Mae

Sep 5, 2025

·

Stayed 1 night

The breakfast was awesome and the staff were great!

10

Arthur

Nov 19, 2024

·

Stayed 2 nights

Breakfast was good, but the service from attendant was excellent and treated my service dog with kindness.

6

Ann

Jul 21, 2023

·

Stayed 1 night

Very average hotel. Check in was quick and competent. Room was fuggy: moist and humid. The AC cooled things down but the carpet felt tacky, and it remained stuffy. Everything was very clean and beds were very comfortable. Breakfast was…mostly missing. Continental breakfast items were available, but bacon and eggs were gone at 7:00, and 45 minutes later still not refilled. Clearly another worker or two would help keep food stocked and trash emptied.

10

Kelley

Apr 6, 2023

·

Stayed 2 nights

The pool was warm. The rooms were clean. Staff was friendly and the beds were very comfortable. A free breakfast usually isn't worth eating at most hotels. This was the exception by far. I really enjoyed the selection and quality of the food.

4

Tim

May 6, 2025

·

Stayed 1 night

Exterior lighting didn't work, breakfast bar was out of food and dirty tables, key cards didn't work to exterior door. Have stayed there several times and this is the worst condition the hotel has been in when we have stayed.

10

Robert

Aug 4, 2025

·

Stayed 1 night

The rooms were clean and quiet. The hotel itself looked clean and the amenities were wonderful. Breakfast in the morning had a wide variety of offerings. My kids were extremely happy with their room and the breakfast options. The beds were comfortable and there was room to move around. The showers were nice, and it was a very pleasant stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$99
March	$106
April	$156
May	$141
June	$144
July	$135
August	$98
September	$136
October	$123
November	$117
December	$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $100	18 $151	19 $224
20 $121	21 $102	22 $102	23 $122	24 $180	25 $244	26 $360
27 $184	28 $86	29 $85	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $189	2 $284	3 $263
4 $142	5 $113	6 $115	7 $118	8 $124	9 $227	10 $224
11 $116	12 $147	13 $170	14 $220	15 $272	16	17
18 $139	19 $131	20 $142	21 $192	22 $187	23 $344	24 $188
25 $110	26 $91	27 $97	28 $93	29 $94	30 $100	31 $100

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed (Additional Living Area)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, Multiple Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express Kansas City - at the Legends! by IHG

Have a question?

Considering this hotel for your Kansas City trip?

Prices for upcoming dates