Hotel Chelsea

Room was clean, good for the price and overnight stay before a cruise. Restaurant was delicious and convenient.

X

Great value for money

This place needs to be gutted. Let me start by saying I know how old the building is. I know that South Beach has a charming rustic reputation. I'll continue by saying my stay at the Chelsea may have negatively affected my health. When I arrived, I had to ask around the lobby for the location of the front desk employee. 10 minutes of standing at the front desk later, the employee comes out of the restroom and seemed uninterested in his position, my needs, or his role as the only point of contact for guests. (the restaurant and bar will tell ypu immediately that they are a separate business and not affiliated with hotel operations) My room was at the back of the buildingnon the third floor. I looked up reviews so I knew there would be key card problems, but for the first attempt to not work on one of my keys (had to use the send card to set down my bags) is on par with how unacceptably this establishment is run. Upon entering the room I notice stale air, and a free-standing roll around A/C unutbwith a hose poked out of the window. A hole that did not match the hose, and had to stuff a bathroom hand towel into the 2 inch gap to stop bugs from entering. The floors give way under foot. The tv had to be unplugged to turn it off (no channels or inputs/service, power button on remote unresponsive). The bathroom was accessible, so roll-in ADA, but no shower curtain, so the entire bathroom and door get soaked from showering. I believe the building has mold, affecting my health since.

Great location and restaurant was good. Hotel let us keep our luggage on-site until check in. Room was bigger than expected. Great stay and would stay again!