Fontainebleau Miami Beach

Clean room but the bed and pillows were not comfortable. The bathroom was rather small for a room that accommodates 4 people and the shower door gets in the way of the bathroom door.

Very nice old hotel. Pools make this place. Good security.

Very poor experience with my first stay with you … Checking in for my ladies birthday bellman bring our bags to room 714 Tesoro After 20 minutes waiting he suggested this problem occurs often so we should take the service elevator.  This was worse as those two elevators were not moving and he acknowledged this happens often… In total we waited 40 minutes to get our room… Upon checkout just before noon today 5/8 which we paid $100 for an extra hour (no courtesy late check-out) we ordered a bellman again to help  He suggested we text valet for our car as on the ticket 15 mins before  We proceeded downstairs to check bill and sign out thinking we had 15 minutes before car.  The girl in the Tesoro checkout was overwhelmed as she acknowledged she is the only person There were 6 of us online from 12pm until I gave up at 1252pm (3 others went unserved they gave up and walked away). I could not get helped and now further concerned that my car still had not shown up  Then went to valet to check on car which now one hour late and the valet guy says this happens all the time as the texting service bad.  He put a rush on my car which took another 10 minutes  You charged $75 over an hour for my car… I would like a copy of my expenses at the hotel, and explanation for 15 minutes before trying to call again… 4 separate times all disconnected before reaching a live person Instead of enjoying day I am wasting time writing I would like a credit for your multiple poor services

Everything was great. Accommodating staff, aesthetic property, delicious food. Rooms were cool (temperature wise) and clean.

Great location and nice rooms.