Name: Holiday Inn Express Richmond-Mechanicsville by IHG
Address: 7441 Bell Creek Road, Mechanicsville, Virginia, United States of America, Mechanicsville, Virginia, US
Price range: US$105–US$165 per night
Rating: 7.93

What guests think

At Holiday Inn Express Richmond-Mechanicsville by IHG, travellers consistently praise the friendly, accommodating staff and convenient location near highways and restaurants, while feedback is mixed on room upkeep, maintenance reliability, and some amenities.

Cleanliness and maintenance are inconsistent, with recurring notes about musty or mildew odors, damp carpets, bugs, and worn bathrooms, alongside reports of very clean rooms. Several guests cite low shower water pressure and loud bathroom fans, plus occasional problems with TVs, locks, and doors. Breakfast and its attendants often earn praise, though options can be limited or run out, and coffee quality varies. Overall, expect a convenient stop with kind staff but uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with reports of the outdoor pool being closed in season and the fitness room closed at times. Guests noted plentiful parking but an unexpected small nightly parking fee; broken ice machines and a dirty elevator were also mentioned.

Related guest reviews

6

Larry

27 Apr 2025

·

Stayed 1 night

No ice machine on 3rd floor and machine on 4th floor was not working. Ac unit was noisy.

6

Laurie

15 Sept 2025

·

Stayed 3 nights

We had 2 children that were so excited to swim. we stopped and looked at the pool and told the children that after we go see family then we will be able to come back and go swimming and they were so excited. We came back and the pool was closed for the season. Saddest day ever

10

Antonia

16 Jun 2025

·

Stayed 2 nights

hotel stay staff interaction excellent as well as breakfast. only downside was having to pay $5 a night for parking. there is a note a out the parking taped to front desk. did not know about till i checked

6

John

29 Sept 2025

·

Stayed 2 nights

Exercise room was closed. Pool was closed-outdoor with no indoor.

6

Kimberly

26 Jun 2025

·

Stayed 3 nights

It was clean but there were quite a few little things that added up. Ice machine on our floor was broken, pancake maker was broken the whole 3 days, housekeeping did not come although we had already pre-tipped on the scan code, when we went for towels and washcloths since housekeeping did not come they were out of washcloths. Just seems like this one is struggling a bit.

6

Shaun

13 Jun 2025

·

Stayed 3 nights

Staff was incredibly friendly. They charged me an extra $5 per night to park my car in their own surface parking lot but I didn't know ahead of time. They changed out towels every day but never made the beds, refilled coffee pods, or any disposables. Good place to stay for a night but definitely not if you're staying multiple nights like I did.

4

Danielle

8 Apr 2023

·

Stayed 1 night

The pictures online are not accurate. The elevator was dirty, the hallways were dirty, our bathroom light and outlet was broken. The whole room was dirty as well. Very disappointing.

2

Bill

15 Jul 2025

·

Stayed 1 night

The power went out and they don't have a generator, so nothing works except emergency lights in hallway and there is supposed to be an emergency light in the rooms. Our room did not have a working emergency light,or a working safe, and the bedside USB didn't work. 90 degrees outside and they kept their front door open for policy reasons, which make it hot in the rooms with no A/C. The staff were friendly though

8

Mark

4 Jun 2025

·

Stayed 1 night

Found long black hairs on the bathroom floor when we checked in. The room itself wasn't bad but after checking out we realized they charge $5.30 per night to park. This isn't a downtown hotel where parking is a premium. Absolutely insane to pay $5.30 a night for parking at at a rural hotel. What a shame!

10

Kathy

19 May 2025

·

Stayed 1 night

Easy to get checked in and the parking was plentiful. Room is clean and no issues!

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Cleanliness

Cleanliness is inconsistent: while many found rooms and common areas clean, others reported musty or mildew odors, damp or stained carpets, bugs, smoke smells, and bathrooms needing better attention.

Related guest reviews

4

Antionette

18 Aug 2025

·

Stayed 2 nights

The property had a mildew smell. The carpet was dirty my room bathroom was also not clean. The ceiling in the bathroom was cracking the property need a makeover.

4

Thania

10 Apr 2023

·

Stayed 1 night

The carpet in the hallways and room were stained and dirty. Needs to be cleaned properly. The bathroom floor looks like it hadn’t been mopped in a long time. Toilet wasn’t properly cleaned.

2

William

30 Nov 2025

·

Stayed 4 nights

This is on my list of top hotels never to at The fist 3 rooms were filthy finally got to the 4th room was fairly clean but door to get in the room the closer was replaced but who ever done should be fired!! We had to use our shoulder to push the door open which only opened half way wile it was pushing my wife back out the hallway stay away terrible

10

David

9 Jun 2024

·

Stayed 1 night

This hotel was very clean

8

Tina

7 Jan 2026

·

Stayed 3 nights

Clean rooms and the staff were friendly.

10

Stephen

23 Nov 2025

·

Stayed 3 nights

Great staff. Clean room. Good housekeeper

2

Sonquea

26 Apr 2023

·

Stayed 2 nights

The hotel is dirty, checked in 1st room had roaches, move to another room floors were not vacuumed bathroom floor needed mopping. Hair in shower on floor and walls.

4

Andrew

3 Aug 2025

·

Stayed 2 nights

Place wasn’t clean. Smelled of weed in the hallways 24/7. Staff was nice. Cleaners took our used towels and didn’t replace them. Walmart down the street was convenient. Plenty of things to eat around. Too pricey for what is offered.

6

Kenny

27 Dec 2025

·

Stayed 2 nights

Room had lady bugs and water bugs.. Staff was accommodating to the issues presented to them..

6

Danielle

21 Jul 2025

·

Stayed 1 night

Faucet in the bathroom leaked water on the counter when you turned it on. Had to have a towel on the counter to absorb water. Room had a damp and closed in smell and floor at door entrance need to be cleaned. Staff was nice and friendly.

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Rooms

Rooms are generally comfortable with good beds and useful basics like a microwave and fridge. However, several reviews mention very low shower water pressure, loud bathroom fans, dated fixtures, and occasional equipment issues with TVs, locks, and doors.

Related guest reviews

8

Patti

4 Jan 2025

·

Stayed 1 night

Nice place to stay in general, though there was outside noise from the road and people - rather typical of many hotels. It was easy to hear the next room as well. Things quieted down at night. Bed was comfortable, shower was nice, Wi-Fi worked well - breakfast we skipped - looking for fruit and the only thing they had were some apples that were smaller than a tennis ball and didn't look appetizing. There are many restaurants around. Would we stay here again? Yes, if we wanted this particular area as there are only 2 choices and the other was more expensive, plus closer to the road. Otherwise we would pick somewhere less expensive in general.

8

Stephanie

30 Aug 2025

·

Stayed 1 night

Overall it was a great experience. We were in town for a funeral and needed to stay overnight. The only thing that annoyed me was the loud exhaust fan in the bathroom that stayed on constantly when you turn on the light switch. Other than that it was a great experience.

4

Patricia

2 Dec 2023

·

Stayed 1 night

We changed rooms because we had no phone service or tv reception. Sadly we still had no tv reception during any of our stay.

10

Andrew

11 Nov 2025

·

Stayed 1 night

Water pressure in shower was terrible. No pressure hardly at all.

8

Daniel

4 May 2025

·

Stayed 1 night

Our stay was nice. My only complaints were the water pressure was almost non existent and there was a funny "carpet cleaner" smell in the hallway. However, better that than a bad smell. The bed was very soft and even though I prefer a firm mattress, I was incredibly surprised that I slept like a baby. I haven't slept this good on the hotel bed in a very long time. The room and bathroom were very clean. Definitely will stay here again if I have to visit the area again.

10

Desmond

20 Aug 2024

·

Stayed 6 nights

There was no water pressure in the shower

10

Rowena

8 Apr 2025

·

Stayed 1 night

It was an amazing stay. Mark, who checked us in was very cordial, polite and helpful The room was very nice, quiet and the bed very comfortable. We enjoyed our stay very much.

10

Denise

22 Apr 2025

·

Stayed 1 night

I loved that the room had a microwave, coffee maker & a really nice size refrigerator.

8

Patricia

30 Jun 2025

·

Stayed 1 night

The loud fan in the bathroom was on whenever the light was on

8

Maria

22 Aug 2023

·

Stayed 3 nights

It was a comfortable stay. Our door lock kept malfunctioning and wouldn't respond to the key. The person on call at the desk came over each time and reset it with a smile. (3 time's the charm -it started working correctly on the 3rd day!) Very friendly. The room was clean. There was plenty of parking.

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Service

Service is frequently described as friendly and helpful, including attentive breakfast and front-desk staff. That said, some guests experienced long waits or no attendant at check-in and organization issues during busy periods.

Related guest reviews

8

Emily

21 Jul 2025

·

Stayed 1 night

Check in was easy, and stress free. The staff was friendly. Room was clean, easy to find, and easy to access. The power went out due to a storm, but the staff was very attentive and handled the situation very well. The only reason I didn't give 5 stars was it's supposed to be a non smoking property and the smoke smell in the building was very noticeable in the hallways and common areas. My room did not smell like smoke.

8

Ellen

5 Oct 2025

·

Stayed 3 nights

Property was fine but needs an area to sit in the lobby. Breakfast attendant would not let me sit in the breakfast area before opening breakfast. My family was sleeping upstairs. There was no where to go I had to sit on the floor in the hallway.

10

Robert

17 May 2025

·

Stayed 1 night

Very welcoming and friendly staff.

6

Lindsay

3 Jun 2024

·

Stayed 1 night

We waited at the front for over 5 minutes while no one was around to help. The maintenance staff eventually went looking for the front desk clerk who was in the bathroom the whole time. After finding our room the door was open, so we assumed someone was staying in it. Apparently, the cleaning people left the door open. But even if it was full, it didn't appear the front desk was going to be able to accommodate us to another room. Sunday morning breakfast was late because the cook was a no show. We were there for a baseball tournament and a lot of families were waiting to eat before we left. They did their best to get food out. I believe a manager came in to cook but the front desk guy said he had no idea how to start breakfast. They should probably be a little crossed trained if these things were to happen but also the manager should know when the cook isn't there on time so they can make sure they are able to get in asap. Everyone was nice, just very unorganized.

8

David

18 Jun 2025

·

Stayed 2 nights

I had another good experience at the Holiday Inn express. The room was extremely clean, the desk clerks attentive and nice, the coffee was good, and the little bit of breakfast that I eat was also good. I stay at Holiday Inns wherever I go because of their consistency from city to city.

6

Karen

24 Dec 2022

·

Stayed 1 night

Clerk at check-in wasn't the friendliest. When we reached our room the door was open and the response I received from the front desk clerk was, oh yea sometimes housekeeping forgets to close the room doors. That's a security problem.

10

Vicki

6 Dec 2024

·

Stayed 1 night

Staff was over the top friendly and very helpful.

2

Thomas

4 Apr 2023

·

Stayed 3 nights

We stayed Thursday to Sunday. Despite repeated requests for towels and trash removal, someone finally came on Saturday night and oblige. And this was only after receiving a call from someone in the hotel business. Room was not touched our entire stay. We were told they couldnt guarantee anything because they were too busy. The lady at the front desk when we arrived on Thursday afternoon is the same one whose response was they were too busy. Zero friendliness, zero help. I have been regularly staying in hotels for 30 years and I was completely shocked at her attitude. Hotel needs a thorough cleaning and a number of repairs. Fellow traveler in another room had broken tv, broken hairdryer, sticky carpet, dirty bathroom, broken ice machine. Nothing looked at or fixed during her entire stay. Unacceptable

10

kristi

14 Jun 2025

·

Stayed 1 night

The staff was incredibly helpful and friendly

6

Phyllis D

22 Jun 2025

·

Stayed 1 night

There was no one at the front desk to check customers in for 30 minutes. They that is posted to call attendant was not working, there was no dial tone. This was unacceptable as we looked for and called out for assistance. Everything else was good. I’m not sure I would book this particular hotel again.

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Location

Convenient off the highway and near numerous restaurants and shops; several guests felt safe and found it quiet. Some mentioned occasional road or hallway noise.

Related guest reviews

10

CRAIG

10 Sept 2024

·

Stayed 1 night

We stayed one night. Many restaurants nearby. Within walking distance - Outback Steakhouse, Waffle House, Ruby Tuesday, WalMart. Across the highway - Chick Fil A, Cracker Barrel, Marshalls

10

Sandra

17 Oct 2025

·

Stayed 1 night

Very convenient area. Nice rooms and staff was very friendly and helpful.

6

Richard

2 Apr 2025

·

Stayed 1 night

Location perfect to access shopping and restaurants.

10

Mirl

19 Jul 2023

·

Stayed 3 nights

We particularly liked the location.

10

Sharon

18 Jul 2025

·

Stayed 1 night

Was in quiet location.

10

Ernest

10 Apr 2024

·

Stayed 2 nights

Friendly staff. Convenient to where I needed to be

8

Scott

3 May 2025

·

Stayed 3 nights

Central location to shops and restaurants.

10

Christopher

12 May 2025

·

Stayed 1 night

Very quiet, clean, and affordable. Very convenient right off 295.

10

Raechelle

3 Mar 2025

·

Stayed 1 night

Convenient, safe

10

Jeannine

22 Apr 2023

·

Stayed 1 night

Property is clean and as pictured. Rooms are nice and it’s close to restaurants and gas station. Conveniently located for travel through the area as it’s east to get to the major highway

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Dining

Breakfast generally earns positive feedback for hot items and welcoming attendants, but experiences vary with reports of limited selection, items running out, or inconsistent quality.

Related guest reviews

8

Patrice

22 Mar 2024

·

Stayed 1 night

They were out of double rooms, no sleep sofa but there was a chaise. Problem was they didn’t offer extra sheets or blanket. The breakfast was horrible!!! The egg item was too spicy and should have offered alternative. Sausage was the only meal and the sausage gravy looked like it had been there overnight. We actually went for breakfast at a restaurant

10

JESSICA

18 May 2025

·

Stayed 1 night

Great staff, good breakfast!

8

Holly

22 Feb 2025

·

Stayed 3 nights

The man, Lawrence, I think it was, who does breakfast was awesome..he had a great meal and coffee set up early and was so pleasant and cheerful. We stayed 3 nights for sport tournament and he made every morning great. Room was clean and beds comfortable.

10

Dorothy

28 Jan 2025

·

Stayed 1 night

The hotel was right off the highway. Made the perfect stop in a long drive. The hotel was very clean and comfortable. The staff very courteous. We enjoyed the breakfast and the coffee was fresh and good!

8

Sharon

17 Sept 2024

·

Stayed 2 nights

The hotel staff was very friendly and welcoming. My room was clean and updated. It was a bit noisy in the hallway. The breakfast was just barely ok. The coffee tasted old and not drinkable but that is just a minor issue.

6

John

16 Jun 2024

·

Stayed 1 night

Took a long time for someone to show up at the desk to check us in. Property does not take cash for payment and breakfast was not well stocked. I would definitely stay somewhere else if you are in the area. Room carpet was also gross.

8

Richard

12 Mar 2025

·

Stayed 1 night

Great stay. Nice hot breakfast with warm fresh cinnamon buns, sausage, egg omelets, potatos and biscuits.

8

Daniel

17 Mar 2024

·

Stayed 2 nights

The room was nice and the staff was great. Only had two issues. The breakfast was ehh. We got there over an hour before it ended and they were out of several things. Also, the last night we found some ants in the room.

4

Daniel

29 Aug 2024

·

Stayed 1 night

Staff vacuumed while I was eating the very limited breakfast they had. Staff was eating more than the hotel customers. No bars of soap. Pool was in the shade and small. Wouldn’t recommend this hotel.

10

Elizabeth

21 Mar 2025

·

Stayed 1 night

Great front desk. Very comfortable bed. Very good buffet breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$115
February	US$123
March	US$143
April	US$121
May	US$125
June	US$136
July	US$124
August	US$121
September	US$132
October	US$130
November	US$136
December	US$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $123	18 $147	19 $147
20 $118	21 $105	22 $105	23 $105	24 $105	25 $149	26 $156
27 $118	28 $119	29 $119	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $151	3 $152
4 $115	5 $115	6 $119	7 $124	8 $124	9 $157	10 $148
11 $110	12 $116	13 $115	14 $111	15 $115	16 $140	17 $127
18 $108	19 $108	20 $108	21 $111	22 $119	23 $151	24 $127
25 $108	26 $108	27 $108	28 $115	29 $123	30 $165	31 $135

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Transfer Shower (Communications, Mobility)

Standard Room, 2 Queen Beds

Suite, 1 Queen Bed with Sofa Bed (Additional Living Area)

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room

Standard Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Standard Room, 1 King Bed

Standard Room, 2 Double Beds, Accessible (Communications)

Standard Room, 1 King Bed, Transfer Shower (Mobility Accessible)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Richmond-Mechanicsville by IHG

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Prices for upcoming dates