Spark by Hilton Houston Bush Intercontinental Airport

Our truck was stolen. Man at front desk was very helpful. I requested to view camera from night before. Was told manager was only one. I gave them police report number. I requested a call back after it was viewed. 3 days later still no call. I have my doubts there is a security footage. Beware before staying here.

Easy on line check in for unplanned airport layover. Had just gotten out of hospital and trip interrupted- morning check out elevators not working - had to carry 3 bags down steps to get to ground floor. It didn’t help the pain!

The airport shuttle was on time, overall clean hotel. Has a big parking, nice staff.

Very easy airport shuttle and the hotel is very close to some food options . Also the gym is 24/7

Nice hotel, Big rooms, clean, Not fancy and no pool Great, Upscale low-budget Motel, not seedy

quick pick up by shuttle, clean/modern room. Large shower. Laundry room and mini store in the lobby were very useful. Great breakfast options

No restaurant at this location. Otherwise a good hotel and near the airport with shuttle service to the airport

This hotel was perfect for the use. I had a one night stay and wanted to be near the airport. It was clean, the rooms were comfortable, there was a small gym and a little convenience store on property. It checked all the boxes

Pretty hotels, The parking had good lighting. I didn’t like that there was no microwaves in the rooms. I couldn’t heat up my food. And I didn’t want to go all the way down stairs. The elevator stop working one of the nights we had to take the stairs. Sunday morning we wanted to watch the News and Praise and Worship on TV before we got ready to leave. We didn’t have any internet connection it stopped working the Saturday night. We wish they served more for breakfast then just bagels and muffins for the price we paid for our room for two nights.

We did not have a microwave in our room nor was there one in the lobby for breakfast. REALLY! REALLY??? Though one is thankful for eggs, serving COLD BOILED eggs 😳 is not good: no microwave in the eating area either. There was no water on the breakfast bar. We were told that water was down the hall away from the eating area.😏 However, there was bottled water in the locked snack shop for $3/bottle. REALLY???😳 There was no meat, & no cereal (instant oatmeal or grits) on breakfast bar. Orange juice was watered down down down. There was no ‘business center’ (with computer & printer) in the hotel. There WAS A PRINTER in the open area near breakfast area, BUT NO computer. It was very inconvenient to get a printout & had to get assistance from the 1 staff person on duty at the front desk. It took her SEVERAL TIMES to get a printout for me. Not a simple process at all. So much simpler to just put a computer with the printer. We did not find instructions in our room to connect to the internet. Called staff person & he said enter last name & room number. WOW!!! Nothing asked for such info when attempting to connect to the internet.🤔 We, my family members & I, will not be staying at the SPARK anymore.

Luis was very nice and helpful! Room was clean and comfortable, some mold in the bathroom. Stains in the hall to the carpet, funny smell in the hallway

Very convenient and clean

Front desk attendant wasnt very welcoming or friendly. There is a little self serve mart if you want water or a microwave meal for $7! There was bugs in the shower and the wall werent very soundproof. Could hear the tv in the other room, and cars outside Even had a white boise on to block out. Expected better from hilton.

Spotless room, overall clean and tidy and well maintained hotel. Shuttle service great too. Great experience for a one night transit stay

The cleanest hotel seen in a very long time. The last 4-5 years hotels have rapidly been on the decline. Finally a hotel worth spending money on!

It was very clean facility with helpful staff. The room was terrific - spacious and clean. Great location to the airport for flights out. Great value.

Like new! Everything is very clean and up to date! Next time Im in town im staying here for sure!

Facility was very clean and the staff was very friendly 😀

Amazing hotel, clean and in good shape.

Due to a business trip, we booked this hotel for five nights. When we arrived at George Bush Airport, we tried calling the hotel several times to ask about the shuttle pickup point, but no one answered the phone. So we took a taxi to the hotel, which looked quite new from the outside. However, as soon as we entered the lobby, we were hit by a strong moldy smell, which permeated the corridors and rooms as well. It was unbearable, so we asked the front desk if we could stay just for the night and cancel the remaining four nights. The front desk said that since we booked through Expedia, we needed to negotiate with the platform. When we sought help from the platform, they pushed back, saying it was up to the hotel to decide, and they had no authority. In the end, we received no positive response. The hotel's elevator was terrible; we suspected it was converted from two freight elevators rather than being standard passenger elevators. Every time it started, it made a deafening noise and vibrated intensely. The room was very standard and basic, and ironically, once you got used to the strong moldy smell, you no longer noticed it—until you came back from outside and were reminded of the terrible hotel you booked. There were no toiletries, so we assumed it was normal not to have soap bars either. However, on the second-to-last night, a soap bar miraculously appeared on the sink! Please tell me, what is the standard here? Should I expect to have it or not? Since I found stains on t

Check-in was quick and the hotel was very clean, making it a smooth and comfortable stay. You can hear jets taking off throughout the night—as expected near the airport—but the free shuttle is a great added bonus

Beds were very comfortable and not a lot noise at night time! Great stay!

Nice big spacious rooms

Everything is new. Comfortable and clean beds. Noisy at night due to proximity to highway

The rooms had no amenities: coffee maker, clock, chairs, microwave no drawers in night stands or dressers. VERY PLAIN AND NOT COMFORTABLE. WILL NEVER STAY THERE AGAIN. BREAKFAST BAR WAS A JOKE.

Okay for an airport stay over, but wouldn’t choose to stay there again. Hilton isn’t a byword for quality anymore. Sound insulation is inadequate for its situation too. There was a lot of noise from outside throughout the night. Self service breakfast was adequate but crockery & cutlery all disposable.

Beds were very comfortable

Other than not having the choice of brewing coffee in the room, I overall like everything.

No microwave or coffee pot There was a small refrigerator

房間寬敞舒適，停車方便。

I rarely leave a bad review but PLEASE AVOID THIS HOTEL AT ALL COSTS!!! I had a horrible experience with this hotel. We had an early flight this morning and when we checked in, the front desk lied to us about transportation options. We were told that there were no Ubers available early in the morning, and that the hotel could arrange a "taxi" for us. We asked how much the taxi would cost, and the front desk claimed to have no idea, saying, "I've never taken a taxi before." We trusted them and assumed it would be a normal taxi with reasonable rates, possibly a surcharge for the early time. This morning, when we took the so-called "taxi," it turned out to be a private car with no meter, not an official taxi at all! For a 2.7 mile, 6-minute drive, we were charged a ridiculous $120! To make it worse, an Uber for the same trip would have cost around $16, even with a surcharge! The hotel front desk was completely deceptive. They knew exactly how much that service would cost but chose not to disclose it to us. It's clear that they are in on this scam, likely getting a commission from the driver. This is an unethical business practice, and I feel robbed. If they had been upfront about the cost, we would have made different arrangements. This was an outrageous rip-off. If they are willing to deceive guests about something like this, they can easily be deceptive in other aspects. They are misleading their guests to pocket extra cash. Absolutely unacceptable and infuriating.

Did not receive my deposit back

I made my reservation and had to change the date because my flight got cancelled. I had to pay again for a room that was prepaid and then they blamed Expedia for not calling them to let them know about the change of dates. The staff had no "Spark" of interest whatsoever in helping out, they were rude even when Expedia eventually called to let them know about the change of date. Eventually they recognized that they did have the reservation but had a "problem" with their system and Expedia so they could not give me a refund. At the end for what a paid twice I could have stayed at a much better hotel.

The beds were very clean and comfortable. The bathroom was very clean and plenty of towels. The front desk attendant was very nice and very friendly. The shuttle driver was very polite and friendly. Thank you for a wonderful experience.

We checked in at 2A with a departure of 7A and apparently inconvenienced the midnight clerk. No friendly greeting, no this is your room number nothing. When I asked her the number she stated “it’s on the cover”. Yes the room number was written on the card cover. Not sure how bad of a night previously but this was unprofessional.

Overall great stay! Rooms are just like the pictures but bigger (my opinion) eveything was new. Clean. Up to date. All the staff i interacted with were pleasant. Front desk lady Diocelyn was there when we checked in and out. I asked her do you go home 😂😂. She was very helpful and nice. GREAT customer service.

Smooth check in, Clean room, very nice location. FULLY enjoyed our short stay. Front desk staff accomodated us upon early arrival. WONDERFUL. Hard to get a 5 star from me but they earned it.

Excellent customer service and support for travelers. Coveniently located and without question a business friendly hotel. Thanks!

The young lady who checked us in was super nice and very friendly.

Quick check-in. Staff are pleasant and friendly.

I like the spacious room and amenities. However it is far away from the city and not convenient to get around, except to and from the airport. And the shuttle service to and from the airport is definitely a perk!

Room was cleaned. Quiet area. Close to airport and car rental. Easy to car rental area.

Near airport

Convenient for airport.

Very very nice hotel. Close to the airport and plenty of food/drink options within walking distance. Hotel staff was very nice and polite.

Convenient to airport

Great location near IAH Houston Airport

The place and staff were terrific! And it’s conveniently located.

We stayed here the night before Galveston cruise. It was clean, parking lot was well lit and it was right next door to a small strip mall with multiple places to eat. Transportation to/from IAH was included and easy to figure out. I took Galveston limo bus from IAH to the cruise terminal. The hotel was a good budget choice and I was pretty happy with the decision.

There are several walkable food choices next to the property and it is clean quiet and the staff was very friendly

Overall it was a nice place to stay. There is really no breakfast just bagels, yogurt, and muffins. I thought there would be something hot. Nothing special in the room no ice bucket or coffee, etc. It was a large room and clean. For the price, I would probably shop around for something that offered a little more.

El desayuno fue demasiado básico sin ninguna variedad

Hotel is clean and functional. Room was standard hotel room with a pristine, almost sterile feel (think modern dollhouse asttetics) Bathroom was spotless, though smelled strongly of cleaning products. The 24-hour coffee station makes travel easier. Breakfast is mostly carbs - good if that's your thing. Does the job for an airport hotel, particularly if you value cleanliness over character.

Petit déjeuner décevant - peu de monnaie pour la laverie -

I chose this hotel due to miss connecting flight. Check in at late night, front desk is very friendly.Room is comfortable, clean, the amenities is simple. Free breakfast is more like free bagels and coffee.

The dinning options were limited.

No restaurant at this location. Otherwise a good hotel and near the airport with shuttle service to the airport

The hotel was very nice. The staff very friendly. But the breakfast was awful. I’m sorry but yogurts and bagels are not what I consider a continental breakfast. They have a beautiful area for a much nicer breakfast.

The breakfast time mentioned is 6 am to 10 am. Arrived at 9 am to have breakfast. And there was nothing, no coffee, no bread, no jam, nothing. 40-45 guests were waiting for breakfast, and the manager refused to provide any kind of breakfast items to guests. She said she had never in her life seen a situation like this and didn't know what to do next. We could see a stack of bread and dry food items in the stock room behind her, and we asked to provide those at least, and were told that those stocks are for the next day, and she has no authority to touch them. She advised us to ask for compensation later, and we will be compensated accordingly. But later, when we asked for compensation through Expedia, we were refused as that is against their policy. So, no breakfast, no care of solving the problem they created, and no compensation. Great customer service.

I was in Houston for a quick 1 night/2 day business trip, so I decided to stay close to the airport. It was clean. Beds were comfortable and staff was courteous. It wasn't a fancy place, but just what I needed for my visit. I do wish there was a coffeemaker in the room, but they provided a "Muffin and Bagel" breakfast downstairs, which is what the young lady at the front desk called it. They also had hard-boiled eggs, cereal, juice and coffee (coffee was available all day). Just enough for me for breakfast. There was also a little walkable shopping area next door. There were a couple of restaurants, a Subway, and a liquor store. All in all it was a clean, comfortable, and convenient place for me to stay for my trip.