Name: Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall by IHG
Address: 2501 South Shirley Avenue, Mall District, Sioux Falls, South Dakota, United States of America, Sioux Falls, Minnehaha County, US
Price range: $94–$180 per night
Rating: 8.63

What guests think

At Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall by IHG, travelers often praise clean, comfortable rooms, a generous free breakfast, friendly staff, and a convenient location near shopping and dining, making it a reliable stop.

Recurring drawbacks include an older, dated feel, noise from thin walls or upstairs guests, and intermittent maintenance or HVAC issues such as weak air conditioning, loud heaters, humidity, and limited bathroom ventilation. Many appreciate the pool and hot tub, though a few found the pool too cold; parking is well lit and easy to use. Overall, a practical choice for short stays, with tradeoffs around age and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and hot tub, though a few found the pool water uncomfortably cold. Parking is well lit and convenient.

Related guest reviews

10

sonya m

Jul 27, 2025

·

Stayed 1 night

We enjoyed our stay! Nice pool! Good neighborhood!

8

Danielle

Mar 24, 2025

·

Stayed 2 nights

Good location. Kids loved the pool. Felt the rooms were pretty clean. Down fall the breakfast area was kinda of small, and both morning the food was cold.

10

Douglas

Sep 1, 2024

·

Stayed 2 nights

We've stayed here twice now. The rooms are clean. The staff is friendly and helpful. The breakfast is amazing and free! Parking is convenient. It's close to a LOT of shopping! We wont stay anywhere else when we are in Sioux Falls.

10

Glenn

Sep 15, 2025

·

Stayed 2 nights

It was very clean. You didn't have to request for your room to be cleaned. Nice pool and hot tub. Great breakfast. Good air-conditioning. Great shower. Friendly staff. And guest laundry room. Definitely a great hotel. .

10

Andrew

Aug 24, 2023

·

Stayed 1 night

Great location. Kids loved the pool and hot tub. The free breakfast was one of the better ones we’ve had too.

10

Suzy

Mar 20, 2023

·

Stayed 1 night

Great accommodations! Pool was a tad too chilly though!

10

Shellie

Aug 19, 2024

·

Stayed 2 nights

Breakfast was awesome, the room was cozy, comfy beds, hot tub was great and pool was to. Plenty of towels to use.

6

Katie

Dec 8, 2024

·

Stayed 1 night

Very good stay other than the pool was freezing!!! We booked the stay to celebrate our daughter’s 3rd birthday and she was excited to swim. She last maybe 15 min before shivering. Even us adults were cold. Would you perhaps increasing the temperature a few degrees? Thank you!

10

Maylee

Jul 28, 2025

·

Stayed 1 night

Well lit parking area. Beds super soft and comfortable.

10

free

Jan 15, 2023

·

Stayed 2 nights

Lots of meeting & lounge areas. Comfortable beds. Decent hot breakfast and walking distance to stores & restaurants. The wings were confusing at first because each had separate access. Many adults were separated from the rest of the group and the front desk was not willing to change room assignments.

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Cleanliness

Cleanliness is praised across many stays, but there are occasional lapses such as dirty or sticky carpets, minor stains on linens, mold on a shower curtain, and lingering pet or odor issues.

Related guest reviews

10

Debbie

Feb 24, 2025

·

Stayed 1 night

Beds are comfortable. Rooms are clean.

8

Kelli

Jul 22, 2025

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Stayed 1 night

Check-in was easy, staff were friendly. Room was clean and well laid out. Breakfast was amazing! My only issues were that the shower curtain in room 309 had mold in the bottom of it and now of the bath towels was frayed and well worn. Two things that can easily be fixed but would not keep me from coming back.

10

Dave

Nov 16, 2025

·

Stayed 1 night

We enjoyed our stay! The room was spacious, clean, quiet and comfortable. Breakfast spread was the best! Staff was super friendly and helpful. Kudos to all!

6

Tom

Sep 3, 2023

·

Stayed 1 night

Overall it wasn’t a bad stay, hotel is dated and bathroom fixtures were loose and ready to fall off. As soon as we got into the room it smelt like dog and for a family that doesn’t have pets it was pretty strong.

10

Glenn

Sep 15, 2025

·

Stayed 2 nights

It was very clean. You didn't have to request for your room to be cleaned. Nice pool and hot tub. Great breakfast. Good air-conditioning. Great shower. Friendly staff. And guest laundry room. Definitely a great hotel. .

8

Kevin

Mar 13, 2024

·

Stayed 1 night

We really enjoyed our stay! There were some blood stains on the sheets and pillow cases - seems like the housekeeper had a bleeding finger and got some very small blood spots on a few things in the room. Otherwise, it was a great stay!

6

Mykel

Nov 5, 2023

·

Stayed 1 night

Staff was nice, breakfast was good, but our carpet was filthy! Might be a pet friendly hotel??? I didn’t bring a pet and would not expect to see poop marks on the carpet. There were 2 right where we would need to stand in front of the sink and looked like they hadn’t been scrubbed (so not just a stain) Shower curtain wasn’t long enough to stay in tub easily and toilet wasn’t level with the floor so when you sat it rocked forward and when stood up rocked back.

10

Nancy J

Aug 14, 2025

·

Stayed 2 nights

I so enjoyed staying at this Holiday Inn. The room was very clean and quiet, the bed was comfortable, and the breakfast was delicious.

8

Kendra

Aug 8, 2023

·

Stayed 1 night

We were able to check in early since our room was ready, which was nice. The carpets need to be shampooed, but other than that, was a decent room.

8

Russell

Aug 6, 2024

·

Stayed 2 nights

Needs renovations. Some of the carpet was sticky in the room and there was no ventilation in the bathroom

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Rooms

Rooms are generally spacious and comfortable, but decor and fittings feel dated. Noise transfer and periodic HVAC or bathroom ventilation problems are recurring concerns, and some guests would like modern TVs.

Related guest reviews

8

Dana

Apr 28, 2025

·

Stayed 4 nights

This hotel is in a great area. We have stayed here multiple times. Rooms could use some updating but the bed is comfy. TVs could be updated to smart tvs for streaming.

6

John

Aug 2, 2025

·

Stayed 2 nights

The breakfast was fantastic! The walls seem to be paper-thin. If you stay here...ask to be on the top floor.....anyone walking over the top of you will sound like a herd of elephants. Rooms could use some refurbishing and some airing out, or some kind of dehumidifier would be great.

10

Rebecca

Feb 17, 2025

·

Stayed 1 night

Only problem is thin walls and you can hear people running up and down the hallways.

8

Dana

Apr 7, 2025

·

Stayed 3 nights

Time to upgrade tvs to smart tv

6

Shari

Jun 24, 2025

·

Stayed 1 night

Air conditioning didn't work real well, no coffee pot in the room, no fan in the bathroom.

10

Dave

Nov 16, 2025

·

Stayed 1 night

We enjoyed our stay! The room was spacious, clean, quiet and comfortable. Breakfast spread was the best! Staff was super friendly and helpful. Kudos to all!

8

Kari

Mar 31, 2023

·

Stayed 1 night

Beds/pillows not good, we all woke up sore backs

6

LaDonna

Jun 22, 2025

·

Stayed 1 night

Our room air didn’t work. We had to change for double room to king. Kids running the halls and elevator

10

Suzanne

Jan 16, 2023

·

Stayed 1 night

The room was spacious. The bed was super comfortable and the shower had great water pressure. We really enjoyed the breakfast. There were a lot of options between french toast, pancakes, biscuits and gravy, oatmeal, eggs, sausage, pastries etc. So many choices and all very tasty. I wish I could take this hotel everywhere I travel!

8

Linda R.

Jul 20, 2023

·

Stayed 1 night

The room was very humid/damp. Our room was next to the garbage dumpster so we were woke up much earlier than we planned

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Service

Staff are widely described as friendly, helpful, and accommodating with smooth check-ins and flexible requests. A few guests reported unfriendly or rude encounters and limited follow-up when issues arose.

Related guest reviews

10

Julie

Aug 19, 2025

·

Stayed 1 night

Friendly check in. Nice clean room. delicious convenient breakfast.

10

shellie

Aug 8, 2025

·

Stayed 3 nights

This is our 2nd time staying here, breakfast is amazing again, friendliness of the staff during the entire stay was great, always welcomed us when we cane back from visiting the sights. We definitely will be staying again next year with my family. The only thing i would recommend is taller toilets,lol.

10

Linda

Sep 20, 2023

·

Stayed 2 nights

We arrived a little early and our room was ready! Everyone was very helpful and knowledgeable which made check-in very easy!

10

Dave

Nov 16, 2025

·

Stayed 1 night

We enjoyed our stay! The room was spacious, clean, quiet and comfortable. Breakfast spread was the best! Staff was super friendly and helpful. Kudos to all!

10

La Vegas

Jan 5, 2025

·

Stayed 1 night

We just arrived and the front desk clerk was very welcoming and nice!

10

Clair and Patti

Jun 13, 2025

·

Stayed 2 nights

We were in town for a funeral and our flight didn’t leave until 9:30 pm. We were allowed a 1:00 check out, and then made comfortable in the lobby area watching tv till we ubered to airport. Staff very friendly!

4

Pat

Jul 2, 2025

·

Stayed 1 night

Check in was a breeze. However, after about an hour or so in our room the toilet handle broke and we could not flush the toilet. They had us switch rooms. When we got into the new room it was rather warm so we turned the air conditioner down and hoped it would cool off the room. After about two hours it cooled the room a little but it was evident to us that this air conditioner was not going to work. Too late at night to do anything so we suffered through the night. We did inform the desk in the morning about our troubles and all the girl said was that "you have had quite a lot of bad luck." That was it no apology. Nothing.

2

Michael

Dec 15, 2022

·

Stayed 19,336 nights

The hotel was good. Staff during the week was very friendly and helpful. But the guy on the weekend was for sure the worst front desk person i have ever meet. Very very rude. When called front desk to extend a night he said it would cost me double and said if i need to talk to him i had to come to front desk not on the phone and hung up on me. When i got to front desk. I stood there for a min or 2 while he was on his phone. When i said who i was he said oh the idiot from 203. So i checked out and left. When i called the following monday to talk to gm. Got voicemail. I left a message and have called back 4 times and still no return call. I DO NOT recommend this hotel.

10

Tonya

Feb 28, 2025

·

Stayed 1 night

We enjoyed our stay. Was in a great location, was near plenty of shops and restaurants. The staff was friendly, and helpful as well.

6

Deb

Mar 20, 2025

·

Stayed 1 night

When I checked in, the worker wasn’t friendly. checking out wasn’t friendly either. I asked for a receipt and she told me it would be emailed to me. Never a thanks for staying with us or welcome.

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Location

Convenient location near shopping and restaurants with easy access, and several guests felt the area was safe and easy to find.

Related guest reviews

10

Bill

Oct 3, 2023

·

Stayed 1 night

Always a nice place to stay. This hotel is pretty much in the center of everything that we do which makes it a convenient place to stay.

8

Brian

Nov 12, 2023

·

Stayed 1 night

Good location, was only there overnight but was easy to get to,easy to check in and has a good breakfast.

10

Iva

Feb 18, 2023

·

Stayed 1 night

Easy access. Close to many things. Friendly staff

10

Donald

Aug 4, 2023

·

Stayed 2 nights

It was a great location

10

MELISSA

Mar 2, 2024

·

Stayed 1 night

We liked the location because otneas close to a few of our favorite places to eat!

10

Barbara

May 9, 2023

·

Stayed 1 night

This place is close to shopping and dining. In fact you can walk to a brewery within a block. Appeared to be a safe area. Our faucet literally broke off the first time we used it, we hadn't even unpacked Went down to the front desk and they immediately moved us to another room. Nice hot free breakfast of scrambled eggs, sausages, biscuits and gravy, warm cinnamon rolls, cereal, yogurt, assorted breads and bagels, juice, milk and coffee.

10

Neil

Sep 28, 2025

·

Stayed 1 night

Nice place. Easy access

10

Kathy

Jul 9, 2023

·

Stayed 1 night

Great place, good restaurants and shopping near by

8

Hector

Sep 5, 2025

·

Stayed 1 night

Quiet place to stay

10

Tonya

Feb 28, 2025

·

Stayed 1 night

We enjoyed our stay. Was in a great location, was near plenty of shops and restaurants. The staff was friendly, and helpful as well.

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Dining

The free breakfast is frequently highlighted for taste and variety. Some noted cold items, a small seating area, or a desire for options like waffles or milder coffee.

Related guest reviews

10

Mark

Sep 15, 2025

·

Stayed 2 nights

Bed was comfortable. The breakfast was great. The staff were very kind. I would stay here again.

10

Charles

Oct 14, 2025

·

Stayed 1 night

breakfast very good

8

Danielle

Mar 24, 2025

·

Stayed 2 nights

Good location. Kids loved the pool. Felt the rooms were pretty clean. Down fall the breakfast area was kinda of small, and both morning the food was cold.

8

Kelli

Jul 22, 2025

·

Stayed 1 night

Check-in was easy, staff were friendly. Room was clean and well laid out. Breakfast was amazing! My only issues were that the shower curtain in room 309 had mold in the bottom of it and now of the bath towels was frayed and well worn. Two things that can easily be fixed but would not keep me from coming back.

10

Dave

Nov 16, 2025

·

Stayed 1 night

We enjoyed our stay! The room was spacious, clean, quiet and comfortable. Breakfast spread was the best! Staff was super friendly and helpful. Kudos to all!

10

Neil

Jul 12, 2024

·

Stayed 1 night

Love Holiday Inns, you kind of know what to expect. My only complaint was the breakfast was somewhat lacking. Need a waffle maker.

10

Glenn

Sep 15, 2025

·

Stayed 2 nights

It was very clean. You didn't have to request for your room to be cleaned. Nice pool and hot tub. Great breakfast. Good air-conditioning. Great shower. Friendly staff. And guest laundry room. Definitely a great hotel. .

10

Patricia

Sep 12, 2025

·

Stayed 1 night

Clean and open. Free breakfast was excellent!

10

Suzanne

Jan 16, 2023

·

Stayed 1 night

The room was spacious. The bed was super comfortable and the shower had great water pressure. We really enjoyed the breakfast. There were a lot of options between french toast, pancakes, biscuits and gravy, oatmeal, eggs, sausage, pastries etc. So many choices and all very tasty. I wish I could take this hotel everywhere I travel!

10

Dennis

Feb 26, 2023

·

Stayed 1 night

Breakfast is always good. Attendants are always helpful and accommodating.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$123
February	$127
March	$133
April	$123
May	$140
June	$149
July	$150
August	$137
September	$129
October	$129
November	$142
December	$129

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $145	16 $140	17 $139	18 $147	19 $135
20 $106	21 $133	22 $144	23 $148	24 $132	25 $156	26 $161
27 $104	28 $133	29 $145	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $180	3 $124
4 $124	5 $132	6 $140	7 $140	8 $124	9 $174	10 $173
11 $102	12 $112	13 $132	14 $132	15 $128	16 $131	17 $127
18 $94	19 $120	20 $148	21 $137	22 $137	23 $166	24 $138
25 $117	26 $122	27 $129	28 $132	29 $125	30 $125	31 $123

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed with Sofa Bed

Standard Room, 1 Queen Bed

Suite, 1 Bedroom

Standard Room, Multiple Beds

Standard Room

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Suite, 1 King Bed with Sofa Bed (Dining)

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall by IHG

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Prices for upcoming dates