Shangri-La Chiang Mai
US$166
/ night
Avg. for October
Prices for Shangri-La Chiang Mai
Select dates to see prices and availability
US$166
/ night
Avg. for October
Monthly average prices
Nightly prices at Shangri-La Chiang Mai average US$138 in the cheapest month (April) and US$294 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$208 |
| February | US$275 |
| March | US$144 |
| April | US$138 |
| May | US$153 |
| June | US$138 |
| July | US$186 |
| August | US$188 |
| September | US$159 |
| October | US$166 |
| November | US$250 |
| December | US$294 |
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Oct · US$166
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Most expensive: December (~US$294)
Cheapest: April (~US$138)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a waterslide. This hotel also features complimentary ...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a waterslide. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Dining
Grab a bite at Kad Kafe', one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 277 air-conditioned rooms featuring fireplaces. Complimentary wired and wireless internet access is available. Conveniences include phones, as well as safes and desks.
Location
With a stay at Shangri-La Chiang Mai, you'll be centrally located in Chiang Mai, a short 7-minute walk from Chiang Mai Night Bazaar and 15 minutes by foot from Iron Bridge. This family-friendly hotel is 1.1 mi (1.7 km) from Wua Lai Walking Street and 1.1 mi (1.8 km) from Warorot Market.
What's nearby
Chiang Mai Night Bazaar(0.4 Miles)
Anusarn Market(0.4 Miles)
Central Chiang Mai Memorial Hospital(0.5 Miles)
Mae Kha Canal Village(0.5 Miles)
Kalare Night Bazaar(0.7 Miles)
Mae Ping River(0.7 Miles)
Riverside(0.7 Miles)
Iron Bridge(0.8 Miles)
Tha Pae Road(1 Miles)
Elephant Parade House(1 Miles)
Naowarat Bridge(1 Miles)
Warorot Market(1 Miles)
Meng Memorial Bridge(1.1 Miles)
Tha Phae Gate(1.1 Miles)
San Pa Koi Market(1.2 Miles)
The preferred airport for Shangri-La Chiang Mai is Chiang Mai Intl. Airport (CNX)(4 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
89/8 Chang Klan Road, Muang, Chiang Mai, Thailand
Chiang Mai Night Bazaar (0.4 Miles)
Anusarn Market (0.4 Miles)
Central Chiang Mai Memorial Hospital (0.5 Miles)
Mae Kha Canal Village (0.5 Miles)
Kalare Night Bazaar (0.7 Miles)
Mae Ping River (0.7 Miles)
Room options
9
Deluxe Room, 2 Twin Beds, Pool View
Room details
2 Single Beds
Sleeps 3
463 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
10
Horizon, Deluxe Twin Room, 2 Twin Beds
Room details
2 Single Beds
Sleeps 3
463 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
13
Executive Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 3
926 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
8
Horizon, Deluxe Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 3
463 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
9
Deluxe Room, 1 King Bed, Pool View
Room details
1 Extra-Large Double Bed
Sleeps 3
463 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
9
Premier Room, 2 Twin Beds
Room details
2 Single Beds
Sleeps 3
624 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
10
Deluxe Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 3
463 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
9
Deluxe Room, 2 Twin Beds
Room details
2 Single Beds
Sleeps 3
463 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
11
Premier Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 3
624 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
11
Horizon, Premier Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 3
624 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and ShowerFireplace
Guest reviews of Shangri-La Chiang Mai
8.8
Fabulous
Based on 2,041 verified reviews
Who stays here?
Business
11%
Couple
42%
Family
28%
Group
11%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Shangri-La Chiang Mai consistently praise the warm, attentive staff and family‑friendly pool, while noting the property’s dated décor and some maintenance hiccups, giving travellers a mix of classic comfort and occasional wear.
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What guests think
Reviews of Shangri-La Chiang Mai consistently praise the warm, attentive staff and family‑friendly pool, while noting the property’s dated décor and some maintenance hiccups, giving travellers a mix of classic comfort and occasional wear.
Many guests like the location near the Night Bazaar and Old City. Rooms are spacious and comfortable, with some reports of AC problems. Breakfast and on‑site dining earn frequent praise but draw mixed feedback on variety and coffee quality. Expect a classic, full‑service stay suited to families and market‑hoppers.
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AI-generated summary based on recent guest reviews
Facilities
Large resort‑style pool with waterslide and family areas is widely praised; spa and the Horizon Club are frequent highlights. Some maintenance issues appear, including occasional slide closures, broken gym equipment, and a nonworking jacuzzi.
Related guest reviews
10
Matthew
16 Nov 2025
·
Stayed 3 nights
Nice clean room. Excellent hotel with nice breakfast, and the horizon club was great for tea time and happy hour. The pool and slide is great for kids and adults both, and although the weather wasn’t great, we still got to use it. Hotel is in a great location, close to the night market. Staff was very helpful.
Nice clean room. Excellent hotel with nice breakfast, and the horizon club was great for tea time and happy hour. The pool and slide is great for kids and adults both, and although the weather wasn’t great, we still got to use it. Hotel is in a great location, close to the night market. Staff was very helpful.
4
JIAJIA
6 Oct 2023
·
Stayed 4 nights
Kid corner has insects/ pool has no service , no one come to serve water or take your order , there is an older bar server is extremely rude/ when u ask ice basket it took at least 30-40 minutes to get there and sometimes you has to call twice / pool slide was under repair,it was very loud when you try to lie on pool relax/ breakfast is so under staff as you could wait for a coffee for 20 minutes.
Kid corner has insects/ pool has no service , no one come to serve water or take your order , there is an older bar server is extremely rude/ when u ask ice basket it took at least 30-40 minutes to get there and sometimes you has to call twice / pool slide was under repair,it was very loud when you try to lie on pool relax/ breakfast is so under staff as you could wait for a coffee for 20 minutes.
10
thu
8 Jul 2025
·
Stayed 2 nights
場所も便利で、施設やSPAが最高です。
場所も便利で、施設やSPAが最高です。
10
BAO
10 Jun 2024
·
Stayed 8 nights
Very well taken care of pool, great for family stay.
Very well taken care of pool, great for family stay.
10
ralph
10 Aug 2025
·
Stayed 3 nights
The hotel greets you with warmth and hospitality from the moment you walk through the door. Staff extremely courteous and responsive. Horizon Lounge was a quiet oasis to relax and enjoy drinks and food. Free parking was an added bonus when it’s common to pay $50 a day or more at many premium hotels.
The hotel greets you with warmth and hospitality from the moment you walk through the door. Staff extremely courteous and responsive. Horizon Lounge was a quiet oasis to relax and enjoy drinks and food. Free parking was an added bonus when it’s common to pay $50 a day or more at many premium hotels.
8
Scott
31 Oct 2024
·
Stayed 3 nights
Breakfast buffet was very good and room was modern and clean. Jacuzzi by the main pool was not working and some of the gym equipment was broken…
Breakfast buffet was very good and room was modern and clean. Jacuzzi by the main pool was not working and some of the gym equipment was broken…
10
Shawn
8 Apr 2025
·
Stayed 4 nights
Very nice place to stay in. The pool Is fabulous
Very nice place to stay in. The pool Is fabulous
8
Natakan
15 Dec 2024
·
Stayed 2 nights
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
10
Ching
20 Sept 2025
·
Stayed 3 nights
The facilities were beautiful and well maintained. The pool was large and clean. Staff were friendly and attentive. It was a great experience!
The facilities were beautiful and well maintained. The pool was large and clean. Staff were friendly and attentive. It was a great experience!
10
Mark
27 Apr 2025
·
Stayed 5 nights
The ShangriLa is a great hotel, with beautiful gardens, nice views from the rooms, excellent spa, nice clean pool and the Elephant parade store. Wondeful hotel !!
The ShangriLa is a great hotel, with beautiful gardens, nice views from the rooms, excellent spa, nice clean pool and the Elephant parade store. Wondeful hotel !!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe clean rooms and well‑kept grounds, but several note worn furnishings, dust, stained fixtures, or bathroom mold in places.
Related guest reviews
10
Thi Tuong Vy
1 Mar 2025
·
Stayed 3 nights
The property was in a good location. Walkable to the main streets and but away from the noisey areas. Overall the property was well maintained and staff was friendly, however the only flaw was the the property condition was a little rundown. There was some stains on furniture and crack near the bathroom sink.
The property was in a good location. Walkable to the main streets and but away from the noisey areas. Overall the property was well maintained and staff was friendly, however the only flaw was the the property condition was a little rundown. There was some stains on furniture and crack near the bathroom sink.
2
sumair
30 Jan 2026
·
Stayed 1 night
The hotel needs a deep cleaning. There’s dust everywhere
The hotel needs a deep cleaning. There’s dust everywhere
6
Harihar
27 Jan 2024
·
Stayed 4 nights
Good ambience Poor room cleaning services.
Good ambience Poor room cleaning services.
8
Habibur
14 Jan 2026
·
Stayed 3 nights
Clean room, little dated though. Staff were excellent especially Ni at reception.
Clean room, little dated though. Staff were excellent especially Ni at reception.
4
junko
7 Feb 2025
·
Stayed 1 night
Staff were lovely but the property is a little run down. Walls and doors have damage in rooms and all through the property. Bathroom had dirty walls and furniture has definitely seen some things. Stuck in the 80’s without proper maintenance of the hotel. Shangri La standards are much higher in other cities.
Staff were lovely but the property is a little run down. Walls and doors have damage in rooms and all through the property. Bathroom had dirty walls and furniture has definitely seen some things. Stuck in the 80’s without proper maintenance of the hotel. Shangri La standards are much higher in other cities.
10
Roopali
1 Jan 2025
·
Stayed 2 nights
Beautiful classical property. Fantastic grounds. Extremely clean and well maintained however the furniture while fine is definitely scratched up and aged. The concierge service was very disappointing. I was there for a very short trip and emailed a request to arrange a visit to the elephant sanctuary prior to arrival. We arrived late at night and on arrival, I was told that no one was aware of my request and that the trip was not arranged and that the night concierge would leave a message for the concierge to arrange first thing in the morning. The next morning, I again had to discuss my request with a third concierge who had not received any communication. Long story short, we ended up having to schedule the elephant sanctuary visit which was wet and muddy for our last day. This was extremely stressful as we had a 30 hour journey back to the US that evening.Check out time was 12 and the front desk's suggestion was that we check out at 7a before leaving for the sanctuary and then shower on our return in the gym. The level of service was not as expected.
Beautiful classical property. Fantastic grounds. Extremely clean and well maintained however the furniture while fine is definitely scratched up and aged. The concierge service was very disappointing. I was there for a very short trip and emailed a request to arrange a visit to the elephant sanctuary prior to arrival. We arrived late at night and on arrival, I was told that no one was aware of my request and that the trip was not arranged and that the night concierge would leave a message for the concierge to arrange first thing in the morning. The next morning, I again had to discuss my request with a third concierge who had not received any communication. Long story short, we ended up having to schedule the elephant sanctuary visit which was wet and muddy for our last day. This was extremely stressful as we had a 30 hour journey back to the US that evening.Check out time was 12 and the front desk's suggestion was that we check out at 7a before leaving for the sanctuary and then shower on our return in the gym. The level of service was not as expected.
10
Monica
29 Nov 2024
·
Stayed 3 nights
Location was good and clean rooms . The only thing is that needs is having more updated rooms. Specially the shower that needs a renovation. Other than that is good! We enjoyed our stay
Location was good and clean rooms . The only thing is that needs is having more updated rooms. Specially the shower that needs a renovation. Other than that is good! We enjoyed our stay
8
SUNG TAE
22 Feb 2026
·
Stayed 3 nights
전 같은 시설 친절함은 아녜요 시설은 낡았고 헬스클럽 청소상태도 좋지 않아요..
전 같은 시설 친절함은 아녜요 시설은 낡았고 헬스클럽 청소상태도 좋지 않아요..
10
SAYURI
18 Aug 2024
·
Stayed 2 nights
とても素敵なホテルでした。 ただチェックイン時に荷物を自分で運ぶことにびっくりしました（チップを用意していたので） あ風呂場のカビも気になりました。 後は文句なしです。 ありがとうございました
とても素敵なホテルでした。 ただチェックイン時に荷物を自分で運ぶことにびっくりしました（チップを用意していたので） あ風呂場のカビも気になりました。 後は文句なしです。 ありがとうございました
10
siu
19 Feb 2024
·
Stayed 4 nights
Great service and cleaniness
Great service and cleaniness
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable with good beds and strong water pressure, though several guests found the décor dated and reported AC noise or performance issues, dim lighting, or lack of balconies in some rooms.
Related guest reviews
10
KEE HYONG
12 Jan 2024
·
Stayed 4 nights
Great staff. Large rooms. Getting slightly old but nice. Nice pool.
Great staff. Large rooms. Getting slightly old but nice. Nice pool.
10
Adrian
28 Jul 2025
·
Stayed 1 night
Lovely stay at tbe Shangri La. They made a swan towel and provided cake for our anniversary. Shower Pressure is amazing
Lovely stay at tbe Shangri La. They made a swan towel and provided cake for our anniversary. Shower Pressure is amazing
8
Pankaj
4 Jan 2025
·
Stayed 5 nights
Room was not in great location or view. Very disappointed. No balcony
Room was not in great location or view. Very disappointed. No balcony
8
Todd
8 Jun 2025
·
Stayed 3 nights
Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
8
catherine
23 Jun 2023
·
Stayed 2 nights
床褥十分好 水壓足 冇usb 充電 風筒風力一般 房內燈光太暗
床褥十分好 水壓足 冇usb 充電 風筒風力一般 房內燈光太暗
8
Linda
28 Jan 2026
·
Stayed 3 nights
Room was spacious with lots drawers. Staff were friendly and excellent service. Great buffet breakfast. Had issue with billing at check out.
Room was spacious with lots drawers. Staff were friendly and excellent service. Great buffet breakfast. Had issue with billing at check out.
6
Athina
21 Aug 2025
·
Stayed 3 nights
This property isn’t up to par with other 5 star hotels. Surprising for a Shangri-la brand, but our experience was average at best. The rooms are extremely dated, the service is just fine (no welcome drinks or towels during check-in), and the AC was noisy. The saving grace was their breakfast and pool.
This property isn’t up to par with other 5 star hotels. Surprising for a Shangri-la brand, but our experience was average at best. The rooms are extremely dated, the service is just fine (no welcome drinks or towels during check-in), and the AC was noisy. The saving grace was their breakfast and pool.
4
Scott Matthew
11 Oct 2025
·
Stayed 2 nights
Hotel is very dated and overdue for a complete renovation. Many features show their age, in the rooms and the common areas. Unpleasant smell in corridors and rooms. We had confidence in the Shangri-La brand name when we booked the hotel, not anymore. There are better places to stay in Chiang Mai. On the positive side the service was good and the breakfast decent.
Hotel is very dated and overdue for a complete renovation. Many features show their age, in the rooms and the common areas. Unpleasant smell in corridors and rooms. We had confidence in the Shangri-La brand name when we booked the hotel, not anymore. There are better places to stay in Chiang Mai. On the positive side the service was good and the breakfast decent.
10
Art
1 Dec 2024
·
Stayed 4 nights
This is a very comfortable hotel, clearly well run, with excellent, large airy room with and large picture windows. The variety of foods for breakfast was impressive, with attentive and friendly staff. The hotel is well located, just 10 minutes walk from the old city with it's multiple temples. The night market is close too, and good restaurants within easy walking distance.
This is a very comfortable hotel, clearly well run, with excellent, large airy room with and large picture windows. The variety of foods for breakfast was impressive, with attentive and friendly staff. The hotel is well located, just 10 minutes walk from the old city with it's multiple temples. The night market is close too, and good restaurants within easy walking distance.
8
Radhika
1 May 2025
·
Stayed 3 nights
Very good hotel thats well located, with lots of local restaurants, spas, etc within a 5 minute walk or less. We got upgraded to the Club floor, thanks to Expedia. The room was very nice, but one area of difficulty was the ac - 2 out of 3 nights, we had to call maintenance as the ac was not cooling at all. I think the hotel should have handled thst better by either moving us, or comprehensively looking at the issue during the day, as it was absurd to have the issue occurring again the next night. Overall a good stay though.
Very good hotel thats well located, with lots of local restaurants, spas, etc within a 5 minute walk or less. We got upgraded to the Club floor, thanks to Expedia. The room was very nice, but one area of difficulty was the ac - 2 out of 3 nights, we had to call maintenance as the ac was not cooling at all. I think the hotel should have handled thst better by either moving us, or comprehensively looking at the issue during the day, as it was absurd to have the issue occurring again the next night. Overall a good stay though.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive, and proactive across the hotel, including concierge and Horizon Club teams. A minority reported slow or inflexible front‑desk service, billing or booking issues, and difficulties honoring specific requests.
Related guest reviews
4
ASSA
13 Jul 2025
·
Stayed 4 nights
The experience at Shangri-La was very disappointing. The receptionist did not exercise discretion when he insisted that I pay for breakfast for my child, even though I explained that it was pre-ordered. He sent me to check with Expedia. It was right that the receptionist would exercise discretion, even though it was not possible for me to book rooms for 5 people with breakfast and only four would be given the opportunity to eat. I felt embarrassed. Only after I took out the booking confirmation from Expedia did he agree to accept my claims. I have been to several Shangri-La hotels, but I have never had such a disappointing experience. I feel that the hotel, the maintenance and the staff are very tired and unhelpful.
The experience at Shangri-La was very disappointing. The receptionist did not exercise discretion when he insisted that I pay for breakfast for my child, even though I explained that it was pre-ordered. He sent me to check with Expedia. It was right that the receptionist would exercise discretion, even though it was not possible for me to book rooms for 5 people with breakfast and only four would be given the opportunity to eat. I felt embarrassed. Only after I took out the booking confirmation from Expedia did he agree to accept my claims. I have been to several Shangri-La hotels, but I have never had such a disappointing experience. I feel that the hotel, the maintenance and the staff are very tired and unhelpful.
10
Esther
15 May 2023
·
Thank you Shangri-La Chiang Mai for making our trip so memorable! Excellent service from the moment we arrived till we left. The staff were very prompt in responding to our queries and providing assistance. The hotel is easily accessible, especially to the Night Bazaar. Room was spacious, comfortable and clean. Thank you! :)
Thank you Shangri-La Chiang Mai for making our trip so memorable! Excellent service from the moment we arrived till we left. The staff were very prompt in responding to our queries and providing assistance. The hotel is easily accessible, especially to the Night Bazaar. Room was spacious, comfortable and clean. Thank you! :)
10
MI
11 Jul 2025
·
Stayed 3 nights
Dear friends The joy of my first trip to Chiang Mai is still there, but it's already been almost a month. I'm a team leader in a service industry. I was already looking forward to Shangri-La's strict service because I had experience using Cebu Shangri-La, but the Shangri-La I felt this time was the best. The kindness and consideration of Ms. Piano, the lobby, and the front staff, who were lounge duty, touched me as well and made me feel all comfortable in the hotel. Everyone in my team listens to my love and praise in Chiang Mai and everyone is preparing for the trip to Chiang Mai. Shangri-La was the best and the most meaningful place in Chiang Mai. Thank you again for my daughter's dainty birthday cake and all the moments that gave her joy. Even if I visit Chiang Mai again, I will definitely choose Shangri-La. Thank you.
Dear friends The joy of my first trip to Chiang Mai is still there, but it's already been almost a month. I'm a team leader in a service industry. I was already looking forward to Shangri-La's strict service because I had experience using Cebu Shangri-La, but the Shangri-La I felt this time was the best. The kindness and consideration of Ms. Piano, the lobby, and the front staff, who were lounge duty, touched me as well and made me feel all comfortable in the hotel. Everyone in my team listens to my love and praise in Chiang Mai and everyone is preparing for the trip to Chiang Mai. Shangri-La was the best and the most meaningful place in Chiang Mai. Thank you again for my daughter's dainty birthday cake and all the moments that gave her joy. Even if I visit Chiang Mai again, I will definitely choose Shangri-La. Thank you.
10
shannon
26 Sept 2025
·
Stayed 1 night
This place was amazing. Mr.Ram ( I believe his first name is Khan) at the front desk and house keeper Joe made the stay extra special
This place was amazing. Mr.Ram ( I believe his first name is Khan) at the front desk and house keeper Joe made the stay extra special
6
Ida
14 Jun 2025
·
Stayed 3 nights
The property itself is very nice. However, my encountered with the check in staff was not pleasant. I was upset that I was forced to pay extra for my daughter. I had indicated 4 people for the reservation, but the staff forced me to pay extra because my daughter was considered an adult since she’s over 12 years old. I was offered 2 options, pay $150 for the extra person or $250 for a room upgrade. Also, the staff didn’t care to offer complimentary breakfast for my 10 year old son even when we have 3 paying adults with free breakfast. The guy wanted me to pay $30 extra if we want breakfast for my son. All in all, I didn’t feel the staff was welcoming, helpful or kind. I just felt like how much more money we can squeeze out of you.
The property itself is very nice. However, my encountered with the check in staff was not pleasant. I was upset that I was forced to pay extra for my daughter. I had indicated 4 people for the reservation, but the staff forced me to pay extra because my daughter was considered an adult since she’s over 12 years old. I was offered 2 options, pay $150 for the extra person or $250 for a room upgrade. Also, the staff didn’t care to offer complimentary breakfast for my 10 year old son even when we have 3 paying adults with free breakfast. The guy wanted me to pay $30 extra if we want breakfast for my son. All in all, I didn’t feel the staff was welcoming, helpful or kind. I just felt like how much more money we can squeeze out of you.
2
Gadi
29 Dec 2024
·
Stayed 3 nights
This was our first time staying at a Shangri-La hotel, and unfortunately, it was a deeply disappointing experience. While the hotel grounds and property are decent, the service and attention to guest needs were severely lacking. First, we had requested and were promised adjoining rooms for our large family, but this was not honored. Instead, we were placed in rooms on the same floor, but far apart. Additionally, the rooms were not ready until 4:30 PM, well past the guaranteed check-in time of 3 PM. From there, things continued to go downhill. Room service failed to clean our room unless specifically requested, and even then, they didn’t change the sheets or replenish basic necessities like toilet paper, coffee, sugar, or water. It also became apparent that the hotel was severely understaffed and couldn’t keep up with the number of guests. Most of the staff did not speak English well enough to understand even basic requests. While they would often reply with “yes,” it was clear they didn’t understand what was being asked, and nothing would be done to resolve the issue. The front desk staff were unhelpful and rude, often behaving as though they were doing us a favor by addressing our concerns. The food quality was subpar, and to make matters worse, we became ill after eating at the hotel. Overall, this was an extremely disappointing experience. For a similar price, we highly recommend considering the Anantara or the In
This was our first time staying at a Shangri-La hotel, and unfortunately, it was a deeply disappointing experience. While the hotel grounds and property are decent, the service and attention to guest needs were severely lacking. First, we had requested and were promised adjoining rooms for our large family, but this was not honored. Instead, we were placed in rooms on the same floor, but far apart. Additionally, the rooms were not ready until 4:30 PM, well past the guaranteed check-in time of 3 PM. From there, things continued to go downhill. Room service failed to clean our room unless specifically requested, and even then, they didn’t change the sheets or replenish basic necessities like toilet paper, coffee, sugar, or water. It also became apparent that the hotel was severely understaffed and couldn’t keep up with the number of guests. Most of the staff did not speak English well enough to understand even basic requests. While they would often reply with “yes,” it was clear they didn’t understand what was being asked, and nothing would be done to resolve the issue. The front desk staff were unhelpful and rude, often behaving as though they were doing us a favor by addressing our concerns. The food quality was subpar, and to make matters worse, we became ill after eating at the hotel. Overall, this was an extremely disappointing experience. For a similar price, we highly recommend considering the Anantara or the In
10
ralph
10 Aug 2025
·
Stayed 3 nights
The hotel greets you with warmth and hospitality from the moment you walk through the door. Staff extremely courteous and responsive. Horizon Lounge was a quiet oasis to relax and enjoy drinks and food. Free parking was an added bonus when it’s common to pay $50 a day or more at many premium hotels.
The hotel greets you with warmth and hospitality from the moment you walk through the door. Staff extremely courteous and responsive. Horizon Lounge was a quiet oasis to relax and enjoy drinks and food. Free parking was an added bonus when it’s common to pay $50 a day or more at many premium hotels.
8
Natakan
15 Dec 2024
·
Stayed 2 nights
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
10
Voula
16 Feb 2024
·
Stayed 6 nights
The Shangri La was a lovely way to see Chiang Mai and to organize a day trip to Chiang Rai. The staff are exceptionally professional and kind. Shout-out to Mr. Chaou and the Concierge team. The housekeeping staff made our stay comfortable and when we were sick with a cold they brought us complimentary hot tea. Great memories thank you.
The Shangri La was a lovely way to see Chiang Mai and to organize a day trip to Chiang Rai. The staff are exceptionally professional and kind. Shout-out to Mr. Chaou and the Concierge team. The housekeeping staff made our stay comfortable and when we were sick with a cold they brought us complimentary hot tea. Great memories thank you.
10
Carl
9 Oct 2025
·
Stayed 1 night
Staff was wonderful, friendly and efficient. Location is near to the night market and a reasonable walk to old town. Good restaurants in the hotel, the buffet breakfast is much better than most Asian hotels that are reasonably priced. I would definitely stay here again.
Staff was wonderful, friendly and efficient. Location is near to the night market and a reasonable walk to old town. Good restaurants in the hotel, the buffet breakfast is much better than most Asian hotels that are reasonably priced. I would definitely stay here again.
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AI-generated summary based on recent guest reviews
Location
Convenient base close to the Night Bazaar and within walking distance or a short ride to the Old City. A few guests felt it was somewhat removed, making car or taxi more practical at times.
Related guest reviews
8
Terry
28 Apr 2023
·
Stayed 3 nights
walking dustance to old city and night market.
walking dustance to old city and night market.
10
Matthew
16 Nov 2025
·
Stayed 3 nights
Nice clean room. Excellent hotel with nice breakfast, and the horizon club was great for tea time and happy hour. The pool and slide is great for kids and adults both, and although the weather wasn’t great, we still got to use it. Hotel is in a great location, close to the night market. Staff was very helpful.
Nice clean room. Excellent hotel with nice breakfast, and the horizon club was great for tea time and happy hour. The pool and slide is great for kids and adults both, and although the weather wasn’t great, we still got to use it. Hotel is in a great location, close to the night market. Staff was very helpful.
10
Thi Tuong Vy
1 Mar 2025
·
Stayed 3 nights
The property was in a good location. Walkable to the main streets and but away from the noisey areas. Overall the property was well maintained and staff was friendly, however the only flaw was the the property condition was a little rundown. There was some stains on furniture and crack near the bathroom sink.
The property was in a good location. Walkable to the main streets and but away from the noisey areas. Overall the property was well maintained and staff was friendly, however the only flaw was the the property condition was a little rundown. There was some stains on furniture and crack near the bathroom sink.
10
Emma
18 Mar 2024
·
Stayed 3 nights
Good location - 15 mins walk from Chiang mai old town. Beautiful pool and spa facilities Friendly staff Little to no provision in any of the restaurants for plant based diners
Good location - 15 mins walk from Chiang mai old town. Beautiful pool and spa facilities Friendly staff Little to no provision in any of the restaurants for plant based diners
10
Hyun Joon
3 Apr 2025
·
Stayed 5 nights
Family friendly hotel in downtown Chiang Mai. Convenient access to major attractions etc.
Family friendly hotel in downtown Chiang Mai. Convenient access to major attractions etc.
8
Todd
8 Jun 2025
·
Stayed 3 nights
Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
Centrally located, some places within walking distance and others with a short taxi ride. The pool was very nice, the food was okay to good. breakfast is recommended. Overall the hotel was dated, but everything in my room functioned. The AC wasn't great, but it kept the room from over heating.
10
TITA
5 Dec 2024
·
Stayed 2 nights
Close to everything.
Close to everything.
8
Natakan
15 Dec 2024
·
Stayed 2 nights
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
10
Art
1 Dec 2024
·
Stayed 4 nights
This is a very comfortable hotel, clearly well run, with excellent, large airy room with and large picture windows. The variety of foods for breakfast was impressive, with attentive and friendly staff. The hotel is well located, just 10 minutes walk from the old city with it's multiple temples. The night market is close too, and good restaurants within easy walking distance.
This is a very comfortable hotel, clearly well run, with excellent, large airy room with and large picture windows. The variety of foods for breakfast was impressive, with attentive and friendly staff. The hotel is well located, just 10 minutes walk from the old city with it's multiple temples. The night market is close too, and good restaurants within easy walking distance.
10
Carl
9 Oct 2025
·
Stayed 1 night
Staff was wonderful, friendly and efficient. Location is near to the night market and a reasonable walk to old town. Good restaurants in the hotel, the buffet breakfast is much better than most Asian hotels that are reasonably priced. I would definitely stay here again.
Staff was wonderful, friendly and efficient. Location is near to the night market and a reasonable walk to old town. Good restaurants in the hotel, the buffet breakfast is much better than most Asian hotels that are reasonably priced. I would definitely stay here again.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and on‑site dining are frequently highlighted, with many praising the large buffet and restaurant options. Others reported basic selection, weak coffee, limited vegetarian choices, or under‑staffing at peak times.
Related guest reviews
10
Arun
10 Apr 2025
·
Stayed 3 nights
The hotel room a very comfortable and spacious, the Horizon club Concierge was excllent. We loved the breakfast and the restaurants. The only issue was the mosquitos in the lobby and restaurants.
The hotel room a very comfortable and spacious, the Horizon club Concierge was excllent. We loved the breakfast and the restaurants. The only issue was the mosquitos in the lobby and restaurants.
10
CATHY
17 Jan 2023
·
Stayed 19,374 nights
The staff were great. The food in the club lounge was not good. Low quality and quantity. Replace the empty miserly cheese tray and don’t give me spaghetti with my cocktail. And how about teaching someone to make cocktails while you are at it.
The staff were great. The food in the club lounge was not good. Low quality and quantity. Replace the empty miserly cheese tray and don’t give me spaghetti with my cocktail. And how about teaching someone to make cocktails while you are at it.
10
Allen
4 May 2025
·
Stayed 2 nights
The property has a quiet and well maintained garden for a comfortable walk. The staff is friendly and pool facility is clean. There are slides in the pool area for children. The room is spacious and some rooms have own balcony. The morning breakfast item choices are less attractive with limited choices of western food.
The property has a quiet and well maintained garden for a comfortable walk. The staff is friendly and pool facility is clean. There are slides in the pool area for children. The room is spacious and some rooms have own balcony. The morning breakfast item choices are less attractive with limited choices of western food.
10
sam
5 Feb 2024
·
Stayed 9 nights
Great hotel Buffet is great
Great hotel Buffet is great
8
Matthew
8 Jun 2025
·
Stayed 2 nights
Not to a usual Shangri La standard. Recently stayed at Shangri-la Sydney for the same price! Rooms are very tired. Bath towels and bed linen of standard quality. No bed topper/softener. Towels very small and standard. Breakfast very basic and not high quality sadly and coffee very weak. Sadly not getting value for money here. Receptionist couldnt find my reservations upon arrival. Could see room assigned on registration card but he tried to sell an 'upgrade' to which i said no thanks but then got the same room as shown and said it was a complimentary upgrade!! Security : walk in lobby and scan all bags ... park underground and scanners are off so whats the point ??
Not to a usual Shangri La standard. Recently stayed at Shangri-la Sydney for the same price! Rooms are very tired. Bath towels and bed linen of standard quality. No bed topper/softener. Towels very small and standard. Breakfast very basic and not high quality sadly and coffee very weak. Sadly not getting value for money here. Receptionist couldnt find my reservations upon arrival. Could see room assigned on registration card but he tried to sell an 'upgrade' to which i said no thanks but then got the same room as shown and said it was a complimentary upgrade!! Security : walk in lobby and scan all bags ... park underground and scanners are off so whats the point ??
10
Kaihui
26 May 2025
·
Stayed 4 nights
This hotel is almost perfect! Super friendly staff, beautiful grounds that are maintained properly, spacious and clean rooms, comfortable bed and pillows, massive breakfast buffet offers very tasty food… we truly enjoyed our stay here!
This hotel is almost perfect! Super friendly staff, beautiful grounds that are maintained properly, spacious and clean rooms, comfortable bed and pillows, massive breakfast buffet offers very tasty food… we truly enjoyed our stay here!
2
Peter
29 Dec 2025
·
Stayed 7 nights
Mycket dåliga frukostar.
Mycket dåliga frukostar.
10
Juilin
26 Oct 2025
·
Stayed 3 nights
早餐美味、服務親切！
早餐美味、服務親切！
6
Peter
8 Jan 2026
·
Stayed 9 nights
Frukosten bör förbättras. Det saknades mango, fullkornsbröd och gott kaffe.
Frukosten bör förbättras. Det saknades mango, fullkornsbröd och gott kaffe.
10
Carl
9 Oct 2025
·
Stayed 1 night
Staff was wonderful, friendly and efficient. Location is near to the night market and a reasonable walk to old town. Good restaurants in the hotel, the buffet breakfast is much better than most Asian hotels that are reasonably priced. I would definitely stay here again.
Staff was wonderful, friendly and efficient. Location is near to the night market and a reasonable walk to old town. Good restaurants in the hotel, the buffet breakfast is much better than most Asian hotels that are reasonably priced. I would definitely stay here again.
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AI-generated summary based on recent guest reviews
10
Yulia
20 Sept 2026
·
Stayed 3 nights
It was perfect we are family we take 2 room and really enjoy
It was perfect we are family we take 2 room and really enjoy
8
Mary
12 Aug 2026
·
Stayed 2 nights
The hotel was nice and the location was excellent. The smell of cigarettes in the room and in the bed sheets was nauseating.
The hotel was nice and the location was excellent. The smell of cigarettes in the room and in the bed sheets was nauseating.
10
andrew
30 Jul 2026
·
Stayed 3 nights
Shangi La is a top flight resort with all things covered. Every staff member was great as were the amenities. The location is also great and centrally located to all of the must see spots in Chang Mai.
Shangi La is a top flight resort with all things covered. Every staff member was great as were the amenities. The location is also great and centrally located to all of the must see spots in Chang Mai.
10
Cornelis
23 Jul 2026
·
Stayed 3 nights
Excellent hotel. We visited many hotels, but this is really the top!
Excellent hotel. We visited many hotels, but this is really the top!
10
Sami
16 Jul 2026
·
Stayed 4 nights
Great hotel, great location and staff members, inni, Sama, Pattie were all great. One of the best spa’s and massages I’ve been to. Wow. They brought me a birthday cake, fruits and flowers on my birthday. Thank You Shamgri La Team.
Great hotel, great location and staff members, inni, Sama, Pattie were all great. One of the best spa’s and massages I’ve been to. Wow. They brought me a birthday cake, fruits and flowers on my birthday. Thank You Shamgri La Team.
FAQs about Shangri-La Chiang Mai
Is parking available at the property?
Yes, free valet parking is available on-site, but parking is limited.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately THB 720 for adults and THB 360 for children.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.
Is there an airport shuttle service available?
Yes, airport shuttle services are available for a surcharge. Guests can arrange the transfer through the property.
What accessibility features does the property offer for guests with disabilities?
The property features limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific details regarding room accessibility should be confirmed directly with the property.
What is the location of the property in relation to key landmarks?
The property is centrally located in Chiang Mai, within a 15-minute walk of Chiang Mai Night Bazaar and Iron Bridge. It is approximately 1.1 miles from Wua Lai Walking Street and Warorot Market, and about 4 miles from Chiang Mai International Airport.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool. Pool access is available from 8:00 AM to 7:00 PM.
What are the policies for guests staying with children?
Children aged 5 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Up to two children can enjoy complimentary breakfast.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-24: NO DATA
- 2026-10-25: 230.38560259552003USD
- 2026-10-26: 221.0549887588501USD
- 2026-10-27: 226.3006USD
- 2026-10-28: 215.62072348327638USD
- 2026-10-29: 215.4506852737427USD
- 2026-10-30: 203.67861198577882USD
- 2026-10-31: 173.5173003631592USD
- 2026-11-01: 184.24346857299807USD
- 2026-11-02: 209.98117130126954USD
- 2026-11-03: 206.55049187316897USD
- 2026-11-04: NO DATA
- 2026-11-05: NO DATA
- 2026-11-06: 317.5808784881592USD
- 2026-11-07: 389.1341605072022USD
- 2026-11-08: 346.67890000610356USD
- 2026-11-09: 390.48824381408696USD
- 2026-11-10: 404.42830000000004USD
- 2026-11-11: 359.6163USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: 531.9523074676514USD
- 2026-11-15: 249.97758732452394USD
- 2026-11-16: 261.97650358428956USD
- 2026-11-17: 263.2705USD
- 2026-11-18: 261.97650358428956USD
- 2026-11-19: 382.96563854980474USD
- 2026-11-20: 382.96563854980474USD
- 2026-11-21: 337.8110321563721USD
- 2026-11-22: 209.98117130126954USD
- 2026-11-23: 822.9261977111817USD
- 2026-11-24: 1236.8890138061524USD
- 2026-11-25: 870.9218627502441USD
- 2026-11-26: 245.4341636306763USD
- 2026-11-27: 241.97830411987306USD
- 2026-11-28: 239.978479045105USD
- 2026-11-29: 241.97830411987306USD
- 2026-11-30: 241.97830411987306USD
- 2026-12-01: 193.98260489196778USD
- 2026-12-02: 241.97830411987306USD
- 2026-12-03: 398.393114529419USD
- 2026-12-04: 480.43519162292483USD
- 2026-12-05: 207.87185645751956USD
- 2026-12-06: 215.62072348327638USD
- 2026-12-07: 223.26717783050537USD
- 2026-12-08: 207.24440572052004USD
- 2026-12-09: 222.93970000000002USD
- 2026-12-10: 223.26717783050537USD
- 2026-12-11: 215.62072348327638USD
- 2026-12-12: 223.97991263580323USD
- 2026-12-13: 223.97991263580323USD
- 2026-12-14: 207.24440572052004USD
- 2026-12-15: 195.98242996673585USD
- 2026-12-16: 370.29723637084965USD
- 2026-12-17: 493.9556823303223USD
- 2026-12-18: 291.5674769317627USD
- 2026-12-19: 194.98250888214113USD
- 2026-12-20: 253.1645173980713USD
- 2026-12-21: 213.65884802398682USD
- 2026-12-22: 194.98250888214113USD
- 2026-12-23: 403.0704217315674USD
- 2026-12-24: 747.932902709961USD
Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools. Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: Alipay and WeChat Pay
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
- Pool access available from 8:00 AM to 7:00 PM.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately THB 720 for adults and THB 360 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Kids club
Poolside bar
Family room
Wheelchair Accessible (Limited)
Activities
Swimming pool
Tennis courts
Garden
Playground
Child pool
Pool outdoor
Live music
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Parking
Parking
Airport shuttle
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi