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Quality Inn and Conference Center - Pool

Quality Inn and Conference Center


Amenities

  • Parking

  • Swimming pool

  • Non-Smoking Rooms

  • Housekeeping

  • Banquet Facilities

  • Safe-Deposit Box

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Property description

Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Quality Inn and Conference Center, reviews describe a budget stay with frequent complaints about closed amenities and a very limited breakfast, while some guests still note friendly staff and acceptable rooms for a short visit.

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Facilities

Limited

Cleanliness

Poor

Rooms

Dated

Location

Convenient

Dining

Limited

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8

Angie

IAN-logo

5 days ago

·

Stayed 1 night

I had four rooms. They were clean but one of the bathrooms had rectangular opening in the wall. It was nice size. Not a lot to pick from for breakfast.
I had four rooms. They were clean but one of the bathrooms had rectangular opening in the wall. It was nice size. Not a lot to pick from for breakfast.

4

Eric

IAN-logo

5 days ago

·

Stayed 2 nights

no review
no review

4

Inez

IAN-logo

last week

·

Stayed 1 night

Our room was musty, the bathroom had visible dust (a lot) on the pipes. The towels were the thinnest I've ever had. The hallway smelled like smoke.
Our room was musty, the bathroom had visible dust (a lot) on the pipes. The towels were the thinnest I've ever had. The hallway smelled like smoke.

2

Abigail

IAN-logo

Apr 22, 2026

·

Stayed 1 night

I had an extremely disappointing experience at this hotel. From the moment we checked in, there was a strong, unpleasant smell throughout the entire building that resembled stale cigarette smoke. When we got to our room, things only got worse. The sheets had multiple visible stains, including a large one that appeared to be hidden under two layers of fitted sheets, which was especially concerning. There was also a white substance dripping down the nightstand, a broken closet shelf left on the floor, and even a hole in the wall. It was clear the room had not been properly cleaned or maintained. We brought this to the staff’s attention and were shown two additional rooms, but unfortunately, neither was acceptable. One of the alternative rooms had a strong odor resembling dog waste, which staff acknowledged may have been due to a previous guest with a dog. The third room was also in poor condition. The hallways were dirty as well, with visible dried stains that looked like spilled drinks left sitting for a long time, and the floors throughout the property didn’t appear to have been vacuumed in weeks. There was even an air freshener hanging from the AC unit in our room, which felt like an attempt to mask the odor rather than address the underlying cleanliness issues. Overall, this was one of the worst hotel experiences I’ve had. I would not recommend staying here.
I had an extremely disappointing experience at this hotel. From the moment we checked in, there was a strong, unpleasant smell throughout the entire building that resembled stale cigarette smoke. When we got to our room, things only got worse. The sheets had multiple visible stains, including a large one that appeared to be hidden under two layers of fitted sheets, which was especially concerning. There was also a white substance dripping down the nightstand, a broken closet shelf left on the floor, and even a hole in the wall. It was clear the room had not been properly cleaned or maintained. We brought this to the staff’s attention and were shown two additional rooms, but unfortunately, neither was acceptable. One of the alternative rooms had a strong odor resembling dog waste, which staff acknowledged may have been due to a previous guest with a dog. The third room was also in poor condition. The hallways were dirty as well, with visible dried stains that looked like spilled drinks left sitting for a long time, and the floors throughout the property didn’t appear to have been vacuumed in weeks. There was even an air freshener hanging from the AC unit in our room, which felt like an attempt to mask the odor rather than address the underlying cleanliness issues. Overall, this was one of the worst hotel experiences I’ve had. I would not recommend staying here.

4

Steve

IAN-logo

Apr 12, 2026

·

Stayed 1 night

Needs cleaning and matinece
Needs cleaning and matinece

5501 National Road East, Richmond, Indiana, United States of America

Location

A stay at Quality Inn and Conference Center places you in the heart of Richmond, steps from Old National Road Welcome Center and a 2-minute drive from Richmond Mall. This hotel is 1.8 mi (3 km) from Hayes Arboretum and 1.9 mi (3.1 km) from Glenn Miller Park.

Old National Road Welcome Center(0.2 miles)

Richmond Mall(1.3 miles)

Hayes Arboretum(1.5 miles)

Glenn Miller Park(1.9 miles)

Today's Harvest Corn Maze(2 miles)

Rose Garden(2.4 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 22:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Free self-parking is available on-site, with limited spaces.


A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.


Pets are allowed with a fee of USD 25.00 per pet, per night. Service animals are exempt from fees.


Check-in is from 3:00 PM to 10:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.


The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary.

The hotel is located in the heart of Richmond, just 0.2 miles from the Old National Road Welcome Center and a 2-minute drive from Richmond Mall. Other nearby attractions include Hayes Arboretum (1.5 miles) and Glenn Miller Park (1.9 miles).


The hotel features an indoor pool, which is closed on Mondays, Tuesdays, Wednesdays, Thursdays, and Sundays. It is also closed on Fridays and Saturdays.


Up to 3 children can stay free when occupying the parent or guardian's room, using existing bedding.


Cribs are available for a fee of USD 10 per night. Advance request or confirmation may be required.


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