Holiday Inn Express Woodstock-Shenandoah Valley by IHG

The only thing I was concerned with was the distance we had to park away from the building due to the fact that we are driving a truck and towing a loaded trailer with another truck on it.

Location. One thing that was odd. The elevator is at the other end of the hotel. It was quite a walk.

Very pleased with my stay. The one thing I hate about extended hotel stays at other places is noise from other people staying, having calls from the desk asking if you need things or cleaning staff knocking at 8:00am even with a DO NOT DISTURB sign. None of this happened here. If you need something, just ask, you won’t be bothered otherwise. It’s very quiet & close to anything you would need for food or shops. Plus, the pool is an decent size & very clean. I will be staying here again when I’m traveling through the area. Thanks for the quiet, relaxing stay!

This hotel has some issues first off the whole hotel smells of weed and smoke secondly the elevator there is only one by the way and it violently shakes when going to the top floor and the certificate of maintenance that’s supposed to be in the elevator just has a sign that says please see front desk for certificate which is a giant red flag, we left this hotel and stayed at another one we did not complete our stay we were in the room maybe 10 minutes and then left and checked out quickly.

The elevator inspection sticker expired two months ago-3/31/23. Not good.

The staff was amazing, but there were frequent times when no one was available for assistance. The hallways, and entrance itself were covered spiders, spiderwebs, and other bugs. The room was beautiful, and comfortable, but there was some unknown dried substance on the bedroom door, and the jetted tub had a spider corpse and a thin layer of dust in it. I had also decided to use the laundry room, and it had an odor to it that was difficult to withstand. The ceiling at most parts of the room and building seemed to be falling apart. I would stay at this location again, as the bed was clean and comfortable, and the staff was great, but I am very cautious about cleanliness.

I did not like the parking. Staff was very friendly. Rooms were very clean

Elevator should be located in center of building! Being at the opposite end of the hall from the elevator it was quite a hike to the elevstor from our room and then to the main lobby. Not a problem for us but elderly could have difficulty. Otherwise, great property and staff and would definitely stay there again!

Nice place to stay. Clean pool area

The hotel was decent. For the price, I expected a better breakfast, although made it work for us. I'd suggest adding some chicken options or turkey sausage for breakfast as a variety. The pool was open however it appeared to be low in water level. We only stayed 2 nights so we did not have an opportunity to try it out. We booked this hotel since it was 38 minutes drive from Lurray Caverns. I think it may have been higher priced due to the holiday weekend, however it worked for us compared to the high amount closer hotels to Lurray was charging. As others have mentioned, there is a huge spider web near the front entrance right side of the hotel. I'm not sure if they are keeping it there to preserve nature, or they just never noticed it. Overall the check in was great, we arrived very late on a Friday night and the receptionist was very friendly and provided us suggestions/attractions near the area. The tub in the room needs a refinishing as there are some brown scratches near the drain. The room had some odor in it, however once we turned on the AC the smell went away. It came back when we left for the day and the AC was off again. I'd suggest to the hotel staff to leave it on prior to a guest arriving. Or maybe identify where the root cause of the smell is coming from. There is many local restaurants around the area to eat near the hotel.

Spent just one night for a quick stopover. Very clean would stay again without question.

The hotel was in a great location. The only problem was that the bathtub had a stain in it but other then that the room was clean.

I expected a higher standard. The shower curtain didn’t even reach far enough into the tub to prevent water on the floor from the shower. The tub wasn’t entirely clean. Again, I expected better

Property is very well taken care of. Check in is quick and efficient. Staff is very courteous and helpful. Room is very clean and tidy.

Bath tub was not clean. Breakfast options are very limited. Bed was also not clean there were hairs and stains on the bedsheet.

Great place to stay! Very clean, awesome staff. Great location. Will definitely return.

Easy check in, friendly staff and very clean.

Room (104) walls filthy, like some kind of liquid ran down it, room door had greasy fingerprints all over the jam and door, bathroom towels had some kind of lite stains.

The hotel was decent. For the price, I expected a better breakfast, although made it work for us. I'd suggest adding some chicken options or turkey sausage for breakfast as a variety. The pool was open however it appeared to be low in water level. We only stayed 2 nights so we did not have an opportunity to try it out. We booked this hotel since it was 38 minutes drive from Lurray Caverns. I think it may have been higher priced due to the holiday weekend, however it worked for us compared to the high amount closer hotels to Lurray was charging. As others have mentioned, there is a huge spider web near the front entrance right side of the hotel. I'm not sure if they are keeping it there to preserve nature, or they just never noticed it. Overall the check in was great, we arrived very late on a Friday night and the receptionist was very friendly and provided us suggestions/attractions near the area. The tub in the room needs a refinishing as there are some brown scratches near the drain. The room had some odor in it, however once we turned on the AC the smell went away. It came back when we left for the day and the AC was off again. I'd suggest to the hotel staff to leave it on prior to a guest arriving. Or maybe identify where the root cause of the smell is coming from. There is many local restaurants around the area to eat near the hotel.

Great overall. The only problem was the noise from the highway and the dirty tub. They have an amazing breakfast and breakfast area is clean and well organized. There is good coffee and tea in the lobby available at all times. The bed and pillows are comfortable.

The bed was clean and comfortable. Breakfast was ok. Service was not that great, I expect people at reception to greet with excitement, it wasn’t the case (maybe a “welcome” or “good morning” rather than “how can i help you”. The hotel really needs renovation, rooms are very old and outdated.

Easy access from I81. Quiet, clean and comfortable bed & pillows.

The beds were so comfortable!! Very quiet, even though you are right off of 81.

The rooms were good, but not without issues. Power outlets and USB ports that did not work. The breakfast was good, along with the coffee available 24/7.

Our room is the bomb! Spacious, comfortable, and clean :)

Noisy : right on busy highway. Our room perhaps particularly noisy!

The stay was good the only thing the exhaust fan is really loud.

The room was very nice and clean but the whole reason I even spent that much money for 1 night was so that me and my wife could enjoy a pleasant evening together on our day off and relax in the jacuzzi tub in the room but the jets on the jacuzzi tub had no pressure at all and I was very upset about that. But the property and rooms are very clean and nice but I paid all the extra money for the jacuzzi tub which I did not get to enjoy and when I told the lady at the front about it her reply was that they would get maintenance to fix it so I feel like I got ripped out of all of that money and not even offered any accommodation. Honestly the shower head sprayed harder than the jets in the jacuzzi tub and I have been in thousands of these tubs I also use to install and service them so I know how they are supposed to function.

Staff very nice , friendly , polite and helpful , room very clean and comfortable ..however our room faced the highway , very noisy from the 24 hour traffic , i wish better soundproof windows .. the included breakfast was ok , could be better , coffee however was excellent ! available 24 hours .. .. overall a nice , conveniently located hotel ..

We stayed at this hotel as a quick stop before continuing to our final destination, and it was the perfect choice. The staff made check-in seamless and welcoming, even for a short stay. The room was clean, and incredibly comfortable—exactly what I needed after a long day of travel. Though I wasn’t there long, the quality and attention to detail stood out. Highly recommend for a restful, high-end break in between journeys.

Check in was excellent. Stephen very welcoming and efficient

Check in is very quick. They are always ready for me with my preferences. Staff is friendly and courteous. Property is well taken care of.

I had an issue and had to call the day before arrival and Kevin was absolutely wonderful. All staff that we encountered during our trip were helpful and courteous.

Overall good stay. Some staff need better manners.

Easy check in, friendly staff and very clean.

Check in is always fast and efficient. Staff is very friendly. Room is clean and comfortable.

In general not a bad stay, but the staff was particularly resistant to helping me with an early check out without penalty. At check in on Friday there was an error with the checkout date which was incorrect. We were to checkout on Sunday, but were told it was Monday. Needless to say all I was looking for was not to be charged for an extra night that was never in play, The final decision which I deemed unfair, & poor customer service was to charge me a $40 early checkout fee. I think we can agree that they still had the room available for someone else where they made money, on top of the fee they collected from me. I do not intend for this location to be a future consideration for a stay.

We had a great stay and the condition of the hotel was very good. I only rate the Service as Average, however, because the person at the desk when we check out said she could not give me a paper copy of my receipt because I had made the reservation thru Expedia and she didn't have access to it. I stayed at 7 Holiday Inn Express hotels on this trip and this is the ONLY one that would not provide me with a copy of my receipt. If what I was told is true, and I have my doubts, then the procedures need to be changed so that the hotel can provide guests with copies of their information if they request it.

Staff experience was only fair, not rude, but certainly not warm and friendly. Everything else was pleasant and very clean- it FELT like it been renovated some time relatively recent.

Disappointed. A few hours After I checked out i realized i had left my phone charger plugged in next to my bed and I needed it to drive back home several hours away. when i called and gave them the room number and asked if they had it for me to pick up they conveniently said no charger was found or turned in. That is just not right, i was a guest and deserved better. Will never go back and if you do, keep track of your items cause you won’t get them back if left behind.

The hotel was in a great location. The only problem was that the bathtub had a stain in it but other then that the room was clean.

Well maintained property with nice breakfast. Staff is quite friendly. But 40-60 minutes to Shenandoah Park, Luray or the Skyline drive entrances.

Easy access to highway. Lots of places to eat. Friendly staff.

Very easy access off of 81, lots of food options here, and way cheaper than Harrisonburg for a much better quality room than I’ve had at some places there. I know there are people in the rooms next to me, but I can’t hear every little peep like you can some places. A !!!

Very close to highway, so a great place to stop on long trips. Price was good too.

Great property and location. Only issue is with the convenient location comes the road noise of I-81.

Easy access from highway. Convenient access to take out or eat in restaurants!

It is so close to I 81 that you hear loud road noise all night. Makes it impossible to fall asleep. Really bad.

Convenient location off 81. Comfortable and quiet. Friendly and helpful staff.

Located right off I 81

Good breakfast

Really nice hotel. Great breakfast, comfortable room and friendly staff. Only thing is - please stock at least 2 coffee pods in the room. Decaf doesn’t cut if.

Food options were not the best. No scrambled eggs, no hard boiled eggs, Cheese omelet was very over cooked. I was disappointed. Everything else was fine.

Room was very clean, staff was friendly and welcoming. Hot breakfast was very good.

There was no waffle maker for breakfast.

Clean room, quiet, great location, right off the highway, adequate breakfast

The breakfast was horrible but overall the stay was nice

Great coffee! On a scale 1-10, breakfast was a 7.

The only thing I would change would be not to use liquid eggs on the buffet

Great overall. The only problem was the noise from the highway and the dirty tub. They have an amazing breakfast and breakfast area is clean and well organized. There is good coffee and tea in the lobby available at all times. The bed and pillows are comfortable.