Jolie Ville Hotel & Spa Kings Island Luxor

Misselling, scams and Salmonella - that's all this place will promise. View the photos to see for yourself. Firstly, we booked a two bedroom suite - what we actually got was an open plan suite with beds in different areas. Having a door to provide isolation and privacy is a legal standard (if purchasing from the UK). Beds could view directly into each other without any option of privacy. Also, bathrooms in this shared environment don't have locks on the doors. When I complained about this, I was told there were no other options and booking two separate bedrooms would incur a cost. Secondly, I was served raw chicken on Friday 03 April. By Sunday, Salmonella had fully kicked in. Whilst I was alerting staff to this, other people we're complaining about the same thing. They obviously didn't learn their lesson as another review from a couple of days ago shows raw chicken was served at breakfast, causing food poisoning again. Thirdly, we were informed that going to a restaurant other than the main buffet would be possible at a supplementary cost. We thought this was entirely reasonable and went to the Sway restaurant. The food there was enjoyable and the service was great, however we were charged 8x the agreed price at checkout and no-one was interested as to what we were promised. On a daily basis we complained that our air conditioning wasn't functioning - no-one came and fixed it which left us very uncomfortable, especially at night.

The Jolie Ville is more than Hotel & Spa, it is an institute of tranquility and manicured beauty! Walks from the Villas to the service areas every morning was bliss. The staff, ranging from room service, gardening, restaurant, simply all are professional and courteous. I miss the warmth and smiles. To underline my rating, I am a long standing managing director for a prestigious european aviation group. I have travelled and experienced stays over 30 years, and this resort is an institution. Certainly there is a choice, with stunning 5Star resorts, yet the Jolie Ville is one of a kind and I hope it remains as is, even coming of age, as long as I can visit. Kudos to the management!

room very nice, Lorna on reception was very helpful and great customer service

The food was pretty disgusting in the buffet and to charge $25 for that quality of food is a complete rip off. The check in process is very slow as well.

Check in/out waiting times atrocious