Name: Hotel Palacio de Aiete
Address: Goiko Galtzara Berri, 27, Aiete, San Sebastián, Donostialdea/Donostia-San Sebastián, Basque Country, Spain, San Sebastián, Gipuzkoa Province, ES
Price range: $72–$5,423 per night
Rating: 8.47

What guests think

Across reviews of Hotel Palacio de Aiete, guests describe a quiet residential setting away from central sights, spacious and comfortable rooms, generally clean surroundings, and limited parking alongside basic in-room amenities compared with typical four-star expectations.

Many found buses frequent and taxis handy for the uphill return, which helps offset the distance. Staff are widely praised as friendly and helpful, though some diners experienced rudeness or slow bar service. Restaurant meals draw compliments, while breakfast is described as limited or pricey by several guests. Expect a comfortable, quiet stay outside the center with trade-offs on convenience and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On site restaurant and bar/cafe receive generally positive feedback, though bar service can be slow or curt and it closes relatively early. Parking outside is free for many but spaces are limited and not guaranteed.

Related guest reviews

8

Dionisio

Jun 5, 2024

·

Stayed 2 nights

El parking es muy pequeño, y aunque el aparcamiento en la calle es gratuito no siempre hay sitio.

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8

Toby

Jul 5, 2025

·

Stayed 4 nights

This was a lovely hotel, about a 30-50 minute walk to the main areas of San Sebastián(all downhill) the walk back was a little hard as it’s very uphill but there is a regular bus every 15 minutes for about €2, bus stop a short walk from the hotel. The room was clean, quite and roomy with a nice bath and shower and toothbrushes soap etc provided. Note there is no kettle or mini fridge etc which would have been nice. The staff of the hotel were very friendly and extremely helpful. The cafe/bar is also very nice and very good value for coffee/beer (€2-€3). The one thing that let it down and the reason I didn’t not give 5 stars was because of one member of staff at the bar. I asked if it was possible to have just a mug of hot water (to make tea in our room with bags we had bought) he said this is not possible as mugs couldn’t be taken to the room. The following day I arrived with my own flask and asked if he could top this up with hot water kindly and he scoffed at the idea and was quite rude. He did fill it up but made me feel silly for asking. I then asked for a little bit of milk, to which he also looked at me like I had 10 heads! He then said he had to charge me for the milk (fair enough but he didn’t have to be so rude about it). I also thought this was unreasonable as I’d spent money all day on beers and coffee. Every other member of the bar/cafe were very friendly however.

6

Julian

Dec 29, 2022

·

Stayed 19,354 nights

Ubicación lejana del centro, problema con el parking gratuito ya que los puestos son bastante limitados al no haber control.

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6

MICHEL

Jan 8, 2026

·

Stayed 1 night

Confort basique pour un hôtel 5*. Hôtel un peu isolé et éloigné du centre, parking très difficile et pas garanti

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8

Thomas

Jun 12, 2024

·

Stayed 11 nights

Not directly located in the inner city. But very comfortable to reach by car. Parking direct in front of the hotel without extra payment. A 20 minute walk downtown or at the beach was no problem for us. Taxi from downtown to the hotel costs less than 10 €. Fantastic park only a few minutes away. To discover San Sebastian and the region a great / perfect location.

6

Hilary

Jun 23, 2025

·

Stayed 1 night

Hotels in San Sebastian are expensive and this one is priced too high for the distance from the town and the condition of the hotel. Restaurant is excellent. Great menu del dia

8

chris

May 16, 2024

·

Stayed 4 nights

Good hotel. Fairly quiet at night. Bar area is understaffed with one guy trying to do everything. The restaurant is good.

10

Nick

Jan 31, 2026

·

Stayed 3 nights

Everything was excellent. The bar and bar staff were excellent

6

Matthew

Aug 12, 2024

·

Stayed 4 nights

Average hotel. Comfortable beds and a good size room and balcony. Quite odd to have no balcony furntiure or a fridge in the rooms and dated tv, air conditioning etc - not exactly 4 star! Nice small terrace but hot tub wasnt available. Dissapointing! Bar closes before midnight, againdissapointing and not in line with being a 4 star hotel. Front desk staff were helpful.

8

Roberto

Dec 29, 2024

·

Stayed 1 night

En general bien. La zona no es la mejor, por estar demasiado lejos del centro. Hablan de parking gratis… en realidad es una zona de aparcamiento alrededor del hotel que pertenece al propio hotel, pero que en el caso de que estén llenos, no existe opción a poder aparcar. Es un poco engañoso.

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Cleanliness

Rooms and common areas are generally very clean and well maintained. A few guests reported lapses such as missed housekeeping and a flooded accessible shower, plus one instance of a door left open.

Related guest reviews

10

Gwenaëlle

Jul 29, 2023

·

Stayed 1 night

Chambre familiale grande propre et spacieuse, top ! Par contre le frigo était fermé à clés et ils ont pas voulu qu’on l’utilise, en été ça c’est pas normal pour mettre l’eau au frais Wc dans la salle de bain pour une chambre familiale c’est galère Sinon super acceuil, super hôtel, personnel adore je re souriant

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10

Jose Luis

Aug 11, 2022

·

Stayed 1 night

Todo limpio, muy rico todo! Gracias!!

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10

T

Jun 9, 2024

·

Stayed 3 nights

Really pleasant stay in a hotel located in a quiet residential area a bit of a walk out of town (walking into town took about 30 minutes downhill). Really clean, quiet, chilled.

8

Carlos

Mar 7, 2022

·

Stayed 2 nights

Foi ótima. O hotel fica a cinco minutos de ônibus (o ponto é bem perto) do borburinho de San Sebastian.Hotel limpo e com quarto grande. Tem cafeteria no hotel. Estacionamento grátis é fácil em frente ao hotel. Voltaria facilmente

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10

Laurie

Jun 26, 2024

·

Stayed 3 nights

The property is well maintained, nice and spacious room and bathroom. Confortable beds.

10

Alec

Mar 25, 2022

·

Stayed 1 night

Very friendly staff, nice clean room. Comfortable bed. A small refrigerator and coffee making facilities would be a welcome addition. Public transport to and from the city centre.

2

Joanne

Oct 5, 2023

·

Stayed 4 nights

Hotel told me (twice) that I had no booking so I made a second one and then they charged me for both. Staff service poor and manager would not meet with me to discuss. Also came back to room one afternoon and room door left wide open by housekeeping who never came back.

10

Silvia

Aug 8, 2024

·

Stayed 3 nights

Excelente para descansar, personal muy agradable y estancia muy limpia. Volveremos

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4

CRISTINA

Jul 26, 2023

·

Stayed 4 nights

El domingo no realizaron la limpieza de la habitación. Yo salí del hotel a las 10:00 hrs. y regresé a las 14:45 hrs. Me llamaron por teléfono a las 15:18 hrs. para avisarme de que iban a hacer la limpieza y tenía que salir un rato de la habitación. Al comunicarles que yo estaba descansando lo único que me dijeron es que los domingos por la tarde no hay servicio de limpieza. El sábado a las 18:00 hrs tomé un café con leche sin lactosa en el bar del hotel y cuando le dije a la camarera que la leche no estaba buena tuve que aguantar el comentario de que era mi opinión. La hice que oliese la leche de la caja que aún no había gastado y en ese momento es cuando cambió de opinión y decidió ponerme un nuevo café. Para ser un hotel de 4 estrellas deja mucho que desear

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10

victor santos

Oct 23, 2023

·

Stayed 1 night

Muy limpia y buen servicio

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Rooms

Rooms are mostly spacious, quiet, and comfortable. Many note the lack of a mini fridge or kettle and some dated equipment, with occasional complaints about weak or nonfunctional air conditioning.

Related guest reviews

8

Mark

Jun 27, 2024

·

Stayed 1 night

A very comfortable stay, though the aircon wasnt particularly effective. The stay was spoilt a little by being charged €10 euros for 2 small coffees which were not particularly great.

8

Toby

Jul 5, 2025

·

Stayed 4 nights

This was a lovely hotel, about a 30-50 minute walk to the main areas of San Sebastián(all downhill) the walk back was a little hard as it’s very uphill but there is a regular bus every 15 minutes for about €2, bus stop a short walk from the hotel. The room was clean, quite and roomy with a nice bath and shower and toothbrushes soap etc provided. Note there is no kettle or mini fridge etc which would have been nice. The staff of the hotel were very friendly and extremely helpful. The cafe/bar is also very nice and very good value for coffee/beer (€2-€3). The one thing that let it down and the reason I didn’t not give 5 stars was because of one member of staff at the bar. I asked if it was possible to have just a mug of hot water (to make tea in our room with bags we had bought) he said this is not possible as mugs couldn’t be taken to the room. The following day I arrived with my own flask and asked if he could top this up with hot water kindly and he scoffed at the idea and was quite rude. He did fill it up but made me feel silly for asking. I then asked for a little bit of milk, to which he also looked at me like I had 10 heads! He then said he had to charge me for the milk (fair enough but he didn’t have to be so rude about it). I also thought this was unreasonable as I’d spent money all day on beers and coffee. Every other member of the bar/cafe were very friendly however.

10

T

Jun 9, 2024

·

Stayed 3 nights

Really pleasant stay in a hotel located in a quiet residential area a bit of a walk out of town (walking into town took about 30 minutes downhill). Really clean, quiet, chilled.

8

christophe

Apr 12, 2024

·

Stayed 2 nights

Très bien, chambre spacieuse, très bonne literie mais manque un petit frigo pour mettre des boisson au frais

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8

Thomas

Aug 22, 2023

·

Stayed 4 nights

L’accueil et l’équipe sont vraiment sympa ! Par contre l’hôtel n’est clairement pas un 4 étoiles, les chambres sont vide, pas de bouilloire, pas de mini frigo, aucun nécessaire juste pour pour pouvoir prendre un café le matin. Il n’y avait même pas de brosse pour les toilettes… Bref, un hôtel correcte, mais clairement pas au niveau d’un 4 étoiles et de ce que nous attendons de ce genre d’établissement.

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2

ROGER

Jul 27, 2024

·

Stayed 1 night

El aire bo funciona, pasamos in calor horrible, las habitaciones familiares som 1 cama de matrimonio y un sofa cama, que no se duerme bien, mejor quedarse en casa o elejir otro Hotel.

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10

Laurie

Jun 26, 2024

·

Stayed 3 nights

The property is well maintained, nice and spacious room and bathroom. Confortable beds.

10

Alec

Mar 25, 2022

·

Stayed 1 night

Very friendly staff, nice clean room. Comfortable bed. A small refrigerator and coffee making facilities would be a welcome addition. Public transport to and from the city centre.

4

Katsuyoshi

Jul 2, 2022

·

Stayed 2 nights

受付の対応は良かったが、以下の点が悪かった。チェックイン後、匂い（タバコ？）がしたので、直ぐに交換してもらった。連泊したが、1泊目は水があったが、2泊目は無し。廊下にあるベンディングマシンは、水の在庫がなく、いつも切れている状態であった。冷蔵庫がない。隣の声が少し気になったが、12時過ぎには、静かになった。

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6

Matthew

Aug 12, 2024

·

Stayed 4 nights

Average hotel. Comfortable beds and a good size room and balcony. Quite odd to have no balcony furntiure or a fridge in the rooms and dated tv, air conditioning etc - not exactly 4 star! Nice small terrace but hot tub wasnt available. Dissapointing! Bar closes before midnight, againdissapointing and not in line with being a 4 star hotel. Front desk staff were helpful.

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Service

Staff are widely described as friendly and helpful across reception and housekeeping. However, several reviews mention rude or understaffed bar service and isolated issues like a billing dispute.

Related guest reviews

6

DAVID

May 2, 2023

·

Stayed 2 nights

El hotel esta correcto, pero sin evolucion necesaria para un 4*, un poco justo para esa definicion. Resaltamos dos pegas importantes: - Muchisimo calor en las habitaciones. Si hace calor, como ha hecho estos dias, no es normal que unicamente funcione la calefaccion y no el a/c. - Mal servicio de cafeteria, o mas bien del responsable del restaurante. No es presentable que ante la carencia de varios platos vegetarianos por falta de ingredientes, luego no den opcion a poder preparar algobtan sencillo como una tortilla francesa o un sandwitch para suplir la carencia de platos si incluidos en la carta pero no ofrecidos cono disponibles; siendo muy surreslista indicar que no podian servir la ensalada de tomates con piparras por falta de ingredientes pero lueho si salian pkatos de pescado con ensalada de tomate. Lamentable que pese a que la persona de la cafeteria intento hasta en 3 ocasiones convencer a sus responsables para ofrecer el sandwich vegetal mencionado, sus responsables ofrecieran "0 disposicion" a solucionar el problema. Pagar 100€ noche para tener este servicio es muy poco profesional donde la respuesta final fue "pues si es vegetariana no podemos ofrecer nada para que cene" y pese a reportar la queja, la actitud del hotel fue de 0 interes en dar una solucion. La prepotencia e inflexion dan como unica solucion un servicio pesimo y ninguna gana de repetir en este alojamiento.

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10

JOSE CARLOS

Mar 8, 2024

·

Stayed 1 night

Todo perfecto, mención especial a su personal, muy amables y atentos.

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8

Toby

Jul 5, 2025

·

Stayed 4 nights

This was a lovely hotel, about a 30-50 minute walk to the main areas of San Sebastián(all downhill) the walk back was a little hard as it’s very uphill but there is a regular bus every 15 minutes for about €2, bus stop a short walk from the hotel. The room was clean, quite and roomy with a nice bath and shower and toothbrushes soap etc provided. Note there is no kettle or mini fridge etc which would have been nice. The staff of the hotel were very friendly and extremely helpful. The cafe/bar is also very nice and very good value for coffee/beer (€2-€3). The one thing that let it down and the reason I didn’t not give 5 stars was because of one member of staff at the bar. I asked if it was possible to have just a mug of hot water (to make tea in our room with bags we had bought) he said this is not possible as mugs couldn’t be taken to the room. The following day I arrived with my own flask and asked if he could top this up with hot water kindly and he scoffed at the idea and was quite rude. He did fill it up but made me feel silly for asking. I then asked for a little bit of milk, to which he also looked at me like I had 10 heads! He then said he had to charge me for the milk (fair enough but he didn’t have to be so rude about it). I also thought this was unreasonable as I’d spent money all day on beers and coffee. Every other member of the bar/cafe were very friendly however.

10

Martha

Mar 2, 2024

·

Stayed 2 nights

El hotel excelente y su personal también

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10

Toni

Nov 24, 2025

·

Stayed 1 night

Muy buena experiencia, el personal fue muy amable y nos facilitaron mucho las cosas durante la estancia.

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10

Alberto

Oct 2, 2023

·

Stayed 3 nights

Primera vez en este hotel. Gran amabilidad del personal (recepción, restaurante, limpieza). Muy bien comunicado con el centro mediante transporte público.

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6

Desiree

Jan 17, 2025

·

Stayed 1 night

We booked an accessible room and the bathroom shower flooded the whole bathroom.The screen was not watertight and the floor was treacherous.We arrived quiet late and so chose to eat at the restaurant.The waitress was incredibly rude!!

8

chris

May 16, 2024

·

Stayed 4 nights

Good hotel. Fairly quiet at night. Bar area is understaffed with one guy trying to do everything. The restaurant is good.

10

Sean

Nov 23, 2025

·

Stayed 1 night

Staff very helpful, providing a bed and bowl for my dog after a long drive

2

Joanne

Oct 5, 2023

·

Stayed 4 nights

Hotel told me (twice) that I had no booking so I made a second one and then they charged me for both. Staff service poor and manager would not meet with me to discuss. Also came back to room one afternoon and room door left wide open by housekeeping who never came back.

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Location

Quiet residential area uphill from the center; reaching main sights often involves a 20–30 minute walk. Many relied on frequent buses or short taxis, and drivers found access by car straightforward.

Related guest reviews

8

Toby

Jul 5, 2025

·

Stayed 4 nights

This was a lovely hotel, about a 30-50 minute walk to the main areas of San Sebastián(all downhill) the walk back was a little hard as it’s very uphill but there is a regular bus every 15 minutes for about €2, bus stop a short walk from the hotel. The room was clean, quite and roomy with a nice bath and shower and toothbrushes soap etc provided. Note there is no kettle or mini fridge etc which would have been nice. The staff of the hotel were very friendly and extremely helpful. The cafe/bar is also very nice and very good value for coffee/beer (€2-€3). The one thing that let it down and the reason I didn’t not give 5 stars was because of one member of staff at the bar. I asked if it was possible to have just a mug of hot water (to make tea in our room with bags we had bought) he said this is not possible as mugs couldn’t be taken to the room. The following day I arrived with my own flask and asked if he could top this up with hot water kindly and he scoffed at the idea and was quite rude. He did fill it up but made me feel silly for asking. I then asked for a little bit of milk, to which he also looked at me like I had 10 heads! He then said he had to charge me for the milk (fair enough but he didn’t have to be so rude about it). I also thought this was unreasonable as I’d spent money all day on beers and coffee. Every other member of the bar/cafe were very friendly however.

8

Anna-Maja

Jul 26, 2025

·

Stayed 2 nights

Trots avståndet till de centrala delarna så var det ett väldigt bra hotell. Enkelt att gå ned till stan och åka tillbaka med en av de flera busslinjer som passerar hotellet. Trevlig personal och fint rum. Saknade dock möjlighet att casta från mobilen till tv:n.

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10

T

Jun 9, 2024

·

Stayed 3 nights

Really pleasant stay in a hotel located in a quiet residential area a bit of a walk out of town (walking into town took about 30 minutes downhill). Really clean, quiet, chilled.

6

Jan K

Sep 29, 2025

·

Stayed 1 night

Helt ok hotell, kanskje lengre unna sentrum enn vi forestilte oss, kjedelig frokost med dårlig kaffe.

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10

James

Aug 25, 2024

·

Stayed 2 nights

Nice hotel in a quiet neighbourhood. Not too far to walk i into the city and good nearby buses

10

Manuel

Oct 4, 2023

·

Stayed 4 nights

Es un hotel ubicado en una zona residencial, a 30 minutos caminando de la bahía. Muy cómodo.

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10

Alberto

Oct 2, 2023

·

Stayed 3 nights

Primera vez en este hotel. Gran amabilidad del personal (recepción, restaurante, limpieza). Muy bien comunicado con el centro mediante transporte público.

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6

MICHEL

Jan 8, 2026

·

Stayed 1 night

Confort basique pour un hôtel 5*. Hôtel un peu isolé et éloigné du centre, parking très difficile et pas garanti

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10

Tom

Sep 16, 2025

·

Stayed 1 night

Not located downtown but a fantastic hotel. Great room. Very nice. Would return.

8

Thomas

Jun 12, 2024

·

Stayed 11 nights

Not directly located in the inner city. But very comfortable to reach by car. Parking direct in front of the hotel without extra payment. A 20 minute walk downtown or at the beach was no problem for us. Taxi from downtown to the hotel costs less than 10 €. Fantastic park only a few minutes away. To discover San Sebastian and the region a great / perfect location.

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Dining

The restaurant earns repeated praise for quality meals. Breakfast is seen as limited or pricey by several guests, and cafe/bar experiences vary from good value to disappointing coffee or service.

Related guest reviews

6

DAVID

May 2, 2023

·

Stayed 2 nights

El hotel esta correcto, pero sin evolucion necesaria para un 4*, un poco justo para esa definicion. Resaltamos dos pegas importantes: - Muchisimo calor en las habitaciones. Si hace calor, como ha hecho estos dias, no es normal que unicamente funcione la calefaccion y no el a/c. - Mal servicio de cafeteria, o mas bien del responsable del restaurante. No es presentable que ante la carencia de varios platos vegetarianos por falta de ingredientes, luego no den opcion a poder preparar algobtan sencillo como una tortilla francesa o un sandwitch para suplir la carencia de platos si incluidos en la carta pero no ofrecidos cono disponibles; siendo muy surreslista indicar que no podian servir la ensalada de tomates con piparras por falta de ingredientes pero lueho si salian pkatos de pescado con ensalada de tomate. Lamentable que pese a que la persona de la cafeteria intento hasta en 3 ocasiones convencer a sus responsables para ofrecer el sandwich vegetal mencionado, sus responsables ofrecieran "0 disposicion" a solucionar el problema. Pagar 100€ noche para tener este servicio es muy poco profesional donde la respuesta final fue "pues si es vegetariana no podemos ofrecer nada para que cene" y pese a reportar la queja, la actitud del hotel fue de 0 interes en dar una solucion. La prepotencia e inflexion dan como unica solucion un servicio pesimo y ninguna gana de repetir en este alojamiento.

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10

Christian

Jan 5, 2024

·

Stayed 3 nights

Séjour agréable très bonne restauration, accueil chaleureux. Petit point important la signalisation dans le quartier Aiete n'est pas suffisante. Merci encore.

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8

Mark

Jun 27, 2024

·

Stayed 1 night

A very comfortable stay, though the aircon wasnt particularly effective. The stay was spoilt a little by being charged €10 euros for 2 small coffees which were not particularly great.

8

Magdalena

Oct 20, 2025

·

Stayed 3 nights

Lite större frukostutbud.

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8

Toby

Jul 5, 2025

·

Stayed 4 nights

This was a lovely hotel, about a 30-50 minute walk to the main areas of San Sebastián(all downhill) the walk back was a little hard as it’s very uphill but there is a regular bus every 15 minutes for about €2, bus stop a short walk from the hotel. The room was clean, quite and roomy with a nice bath and shower and toothbrushes soap etc provided. Note there is no kettle or mini fridge etc which would have been nice. The staff of the hotel were very friendly and extremely helpful. The cafe/bar is also very nice and very good value for coffee/beer (€2-€3). The one thing that let it down and the reason I didn’t not give 5 stars was because of one member of staff at the bar. I asked if it was possible to have just a mug of hot water (to make tea in our room with bags we had bought) he said this is not possible as mugs couldn’t be taken to the room. The following day I arrived with my own flask and asked if he could top this up with hot water kindly and he scoffed at the idea and was quite rude. He did fill it up but made me feel silly for asking. I then asked for a little bit of milk, to which he also looked at me like I had 10 heads! He then said he had to charge me for the milk (fair enough but he didn’t have to be so rude about it). I also thought this was unreasonable as I’d spent money all day on beers and coffee. Every other member of the bar/cafe were very friendly however.

6

Jan K

Sep 29, 2025

·

Stayed 1 night

Helt ok hotell, kanskje lengre unna sentrum enn vi forestilte oss, kjedelig frokost med dårlig kaffe.

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8

Elena

Sep 7, 2023

·

Stayed 3 nights

Todo ha estado bien, lo mejor el restaurante. A 10 min del centro. ¡Muy recomendable!

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6

Hilary

Jun 23, 2025

·

Stayed 1 night

Hotels in San Sebastian are expensive and this one is priced too high for the distance from the town and the condition of the hotel. Restaurant is excellent. Great menu del dia

8

chris

May 16, 2024

·

Stayed 4 nights

Good hotel. Fairly quiet at night. Bar area is understaffed with one guy trying to do everything. The restaurant is good.

8

Julian

Jan 3, 2023

·

Stayed 19,347 nights

Stayed here before. Needed to change my room and staff were very helpful and efficient about it. Main breakfast room a little expensive but good food. There is a nice cafe/bar in the reception where you can get a good snack if you want a lighter breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$63
February	$69
March	$76
April	$675
May	$580
June	$170
July	$367
August	$301
September	$259
October	$146
November	$98
December	$255

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $193	3 $5,423
4 $123	5 $189	6 $188	7 $148	8 $132	9 $182	10
11	12 $106	13 $148	14 $127	15 $126	16 $194	17 $189
18 $77	19 $98	20 $112	21 $106	22 $77	23 $137	24 $184
25 $72	26 $73	27 $98	28 $106	29 $86	30 $159	31 $148

Hotel Palacio de Aiete

Prices for Hotel Palacio de Aiete

Monthly average prices

About this property

Location

Room options

Superior Double Room with Balcony

Deluxe Queen Room

Standard Triple Room

Superior Double Room

Luxury One-Bedroom Apartment

Triple Room

Double Or Twin Room

Family Room

Guest reviews of Hotel Palacio de Aiete

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hotel Palacio de Aiete

Considering this hotel for your San Sebastián trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $156	21 $423	22	23	24 $239	25 $305	26 $259
27 $144	28 $164	29 $194	30 $176