Name: Candlewood Suites Richmond North-Glen Allen by IHG
Address: 10609 Telegraph Road, Richmond, Virginia, United States of America, Richmond, Virginia, US
Price range: $83–$115 per night
Rating: 7.55

What guests think

At Candlewood Suites Richmond North-Glen Allen by IHG, reviews describe a convenient, budget-minded stay with large, kitchen-equipped rooms and generally friendly staff, alongside recurring concerns about cleanliness, maintenance, and overall wear.

Guests appreciate quick access to I-95, downtown, and sports venues, but rooms facing the interstate report persistent traffic noise. Housekeeping feedback is mixed, with smoke or musty odors, occasional pests, and worn linens or fixtures, while others found rooms clean and comfortable. Facilities draw comments about shared and sometimes scarce parking, no ice machines, and a gym that some say needs updates, while laundry is free. Expect a practical stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is shared with a neighboring hotel and can be scarce; some noted trash in the lot. Amenities include free laundry and a gym that some say needs updates; several guests reported no ice machines and elevator condition concerns.

Related guest reviews

4

Shanna

Dec 8, 2024

·

Stayed 1 night

The elevator, the hallways, the rooms all smelled strongly of weed. Everything was very run down. The room smelled too and the bathroom sink was stopped up. I didn’t even take a shower because everything was so dingy. I would not stay there again.

6

Stefani

Oct 15, 2024

·

Stayed 1 night

The bedroom was not full clean, we didn’t find cold beverages and no ice in the entire building.

10

Charles

Sep 27, 2025

·

Stayed 1 night

The parking lot is nice and big but shared with another hotel. It was decently lit. They have electric chargers as well. The staff was very friendly on check in and were very quick. The rooms were nice and big. They had plenty of pillows and towels.

4

Burt

Feb 16, 2024

·

The hotel shares a lot with another hotel, so parking was scarce. There is no portico or parking available at main entrance for checking in. The desk attendant finally emerges from the back and in response to my request for a luggage cart was unable to find a single one. The hotel has no ice machine. I have photos of a full dishwasher with dirty pots and pans and dishes. The flip over safety lock was partially sawed through and not attached at the top, totally inoperable. Photo frames were empty, no picture. No hair dryer provided.

8

Dorothea

Aug 24, 2025

·

Stayed 2 nights

It’s nice hotel but they need breakfast in the morning. They need a ice machine , replace some shower curtains.. Hope they keep up that hotel an don’t like it go down hill.. But yes please get some type a f breakfast..

2

Walter

Sep 21, 2025

·

Stayed 1 night

Parking horrible — shared with another hotel. Carpets dirty. Smells musty and not clean. Smoke detector disassembled and wires hanging out in bedroom. Dishwasher full of dishes — not sure if clean or dirty. No cream or sugar and only one coffee cup in room. Front desk has no creamer until the manager came but we never saw that person. Highway right out window.cars and trucks going by all night. Bed squeaked. Sheets smelled. Trim piece coming off inside kitchen cupboard.

8

Mary

Mar 22, 2025

·

Stayed 7 nights

Long Term Stay places can seem a bit frightening with the contractors and heavy equipment The rooms were clean, and had everything we needed. Beds are clean and perfect. The showers are strong and the water is hot! The kitchen area is stocked and clean. Free internet. Free Laundry. Free coffee in the morning. Gym to exercise. All the good things.

6

Dominic

Oct 6, 2023

·

Stayed 1 night

Fitness equipment needs update, no earbuds to use, no wipes to clean equipment

8

Eric

Jul 1, 2024

·

Stayed 1 night

We arrived late on Saturday night, the front desk clerk was outside trying to find someone a parking spot. Parking was terrible no spots to be found and no nearby parking. When the clerk came inside he was friendly and efficient. The room was comfortable and clean although I found a couple of hairs on the shower wall. There is also a little traffic noise as the hotel is close to the highway.

6

miguel

Jan 26, 2024

·

Stayed 2 nights

Parking lot fills up quickly since there's a Comfort Inn right next door. My room was a nice size but upon entering I noticed a musty smell (room 216). My shower body wash and shampoo bottles were either empty or broken. The counter soap bottle was broken as well. Seems like housekeeping should be replacing these in between reservations. Bed was very comfortable. I didn't need the desk or kitchenette but definitely a plus compared to other hotel options. The price was the most affordable of all the local properties. Big gash in the wall behind the chair next to the bed. Cosmetic damage but hard to ignore.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with recurring reports of smoke or musty odors, dirty or worn areas, and occasional pests. Some guests, however, found their rooms clean.

Related guest reviews

6

Ronald

Aug 3, 2025

·

Stayed 1 night

Our floor (4th floor) smelled like cigarette smoke and it was entering our room. Found a small bug in the bed that looked like a bed bug so we did a whole search of the mattress and sheets but found no additional bugs but our sleep was uneasy after that. Sheets and comforters had rips and holes in them. The phone in the room was not working to call the front desk for service

4

Shanna

Dec 8, 2024

·

Stayed 1 night

The elevator, the hallways, the rooms all smelled strongly of weed. Everything was very run down. The room smelled too and the bathroom sink was stopped up. I didn’t even take a shower because everything was so dingy. I would not stay there again.

4

Tema

Jun 8, 2025

·

Stayed 1 night

The check in process was easy. The lobby had a faint smell of cigarette smoke. The room appeared to be pretty clean. However, I woke up to use the bathroom & had to kill about 5 baby roaches

2

Walter

Sep 21, 2025

·

Stayed 1 night

Parking horrible — shared with another hotel. Carpets dirty. Smells musty and not clean. Smoke detector disassembled and wires hanging out in bedroom. Dishwasher full of dishes — not sure if clean or dirty. No cream or sugar and only one coffee cup in room. Front desk has no creamer until the manager came but we never saw that person. Highway right out window.cars and trucks going by all night. Bed squeaked. Sheets smelled. Trim piece coming off inside kitchen cupboard.

2

Samuel

Jun 28, 2023

·

Stayed 1 night

Absolutely disgusting room condition. Needed a new toilet seat years ago and body fluids and food all over walls.

6

Joy

Jul 27, 2025

·

Stayed 1 night

There were bed bugs in my children’s bed

4

Saed

Mar 15, 2024

·

Stayed 5 nights

This place is very worn down and managements and hotel staff do not take care of the property at all. Elevators were very dirty, pantry was a mess, and the hallways looked like they haven’t been vacuumed or cleaned in weeks. Honestly dont recommend this hotel to anybody that is clean and likes a clean hotel.

2

Rashan

Sep 15, 2025

·

Stayed 2 nights

The first suite that I booked had an odor and the water coming out of the faucet was brown. I was moved to another suite in which the scent was better. However the television did not work in the living area of the Suite. The television in the bedroom did work so I didn’t want to further complain. I then noticed stains on the toilet seat, curtains, walls, extremely dirty remote control that I cleaned. The room also had poor air quality. The building has two elevators and neither has an inspection sign. The doors to the entrance do not close, safety hazard. Staff attempted to helped within their perimeters.

6

Kayleigh

Oct 6, 2025

·

Stayed 5 nights

Room did not have much for kitchen, we had to ask for plates because there were none. There was one coffee cup and a glass. The whole place smelled like smoke, and even though it was posted smoke free, the room had an ash tray right on the table, so it was obvious to connect the dots. The hotel was fine for us but if you have any kind of fancy hotel expectations, you won’t find them here.

2

Jodi

Jul 20, 2025

·

Stayed 1 night

Looks are deceiving it had ants everywhere.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with kitchenettes and comfortable beds for many travelers. Light sleepers should note traffic noise from I-95 and periodic maintenance issues such as A/C leaks or weak fixtures.

Related guest reviews

8

Joe

Dec 4, 2024

·

The lights in the kitchen area needed replacing and the curtains had holes

8

Cherie

Apr 13, 2025

·

Stayed 1 night

Overall a little overpriced for what you get. The hotel needs some updates there were several things that did not work great such as the toilet running which maintenance fixed during my stay, the air conditioning unit did not want to stay on very long and so the room got hot and you had to keep going over to the thermostat and changing it 1° to get it to cut back on. And the knob on shower that changes it from tub to shower did not really work and so therefore the shower and the tub water were on and that made the shower head not have as much pressure as it could have. If you're someone who is a light sleeper this might not be the place for you also because it is right next to the interstate for me that wasn't a problem but it is loud. Overall though it is a clean hotel and has friendly staff and since the rooms are sort of like efficiency apartments it allows you to have all of the items that you might need to cook or to eat. $150 for the night after taxes though was a little steep for it needing some updates

4

Anthony

Oct 23, 2025

·

Stayed 1 night

Room was ok, extremely loud highway noise.

10

Allen

Jun 16, 2024

·

Stayed 1 night

Fast and easy check in, quiet spacious rooms, with comfortable beds.

10

Charles

Sep 27, 2025

·

Stayed 1 night

The parking lot is nice and big but shared with another hotel. It was decently lit. They have electric chargers as well. The staff was very friendly on check in and were very quick. The rooms were nice and big. They had plenty of pillows and towels.

10

Maria Jose

Jun 18, 2024

·

Stayed 1 night

Quick check in. Room was very clean. All kitchen supplies in the room. We had a large fridge and freezer that we need for a cooler we had. The lobby has games/movies you can borrow. Comfortable beds and spacious room. Would stay again.

8

Damon

Jul 14, 2024

·

Stayed 2 nights

The hotel was nice. The staff was easy to work with and it was very close to where I needed to be for the weekend. The only issue we had was that the A/C unit leaked and made the carpet wet. I told the staff and they went to check on it right away.

10

Cindy

Oct 7, 2023

·

Stayed 1 night

Nice having a full refrigerator. Spacious room. Would like to see a higher toilet.

4

Diane

Mar 23, 2025

·

Stayed 2 nights

The hotel is RIGHT on I-95 and there is no soundproofing. the windows are thin and the noise is constant. If you want a good night's sleep, don't stay here.

8

Kristen

Oct 21, 2024

·

Stayed 1 night

One night quick stay. Spacious room, beds were comfortable, and room was clean. Our room was by the interstate so we could hear the traffic, but that was the expected.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: many mention friendly, professional front-desk staff and easy check-in, but others cite absent or unresponsive attendants, reservation problems, and slow fulfillment of requests.

Related guest reviews

8

Keisha

Dec 18, 2023

·

Stayed 1 night

I really appreciated the lady who checked me in at the front desk (wish I got her name). She was very professional and reviewed pertinent details before I checked in; she also personally checked my room before me and my family went upstairs. Thank you!

10

Charles

Sep 27, 2025

·

Stayed 1 night

The parking lot is nice and big but shared with another hotel. It was decently lit. They have electric chargers as well. The staff was very friendly on check in and were very quick. The rooms were nice and big. They had plenty of pillows and towels.

2

Arny

Apr 17, 2024

·

Stayed 3 nights

There was used laundry in the bathroom. No Lamp shade. The refrigerator began making a rattling sound at 4:00 am and I had to unplug it. I will never book there again. The concierge was half asleep and was indifferent to my sharing information on the room in the morning. He offered to move rooms but was otherwise unsympathetic. Poor customer service. I asked for the thrid night refund also and not sure if it was given.

8

Panechay

Feb 19, 2024

·

Stayed 2 nights

Quiet, with friendly staff. Check-in was very easy and quick. Parking could be better but it wasn't awful.

2

LAURA

Jan 1, 2025

·

Stayed 1 night

Room was dirty. Booked a suite. No extra sheets or second remote for two TVs. Front desk was not available the whole time sign was up that they would be right back. Found drugs and a lighter in the fold out couch.

8

Ginger

May 18, 2025

·

Stayed 2 nights

Stayed there for a softball tournament. The room was great for the price point. We didn’t have any problems at check in but a couple of other players had problems with room cancellations and a handicap room reservation not being available after it was reserved for over a week resulting in them having to find another hotel last minute. We did have a leaking toilet but other than that our room was good.

4

Phyllis

Aug 13, 2025

·

Stayed 3 nights

I asked for two towels and they didn’t have any because they’re dirty. I asked 4 hours afterwards, they could only give me one. The bed was very small for two adults.

10

Cheryl

Apr 5, 2025

·

Stayed 1 night

Great customer service

8

Kamala

Apr 3, 2025

·

Stayed 1 night

Staff was very helpful and nice. Room was great. Price was terrific for the room. I left somethings behind and staff was very diligent and helpful in contacting me and getting it back to me.

8

Henry

Jun 11, 2024

·

Stayed 1 night

Staff couldn't find the luggage cart.to unload for a handicap person

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient access to I-95, downtown, and local venues and shops. However, rooms facing the interstate experience persistent traffic noise.

Related guest reviews

8

Cherie

Apr 13, 2025

·

Stayed 1 night

Overall a little overpriced for what you get. The hotel needs some updates there were several things that did not work great such as the toilet running which maintenance fixed during my stay, the air conditioning unit did not want to stay on very long and so the room got hot and you had to keep going over to the thermostat and changing it 1° to get it to cut back on. And the knob on shower that changes it from tub to shower did not really work and so therefore the shower and the tub water were on and that made the shower head not have as much pressure as it could have. If you're someone who is a light sleeper this might not be the place for you also because it is right next to the interstate for me that wasn't a problem but it is loud. Overall though it is a clean hotel and has friendly staff and since the rooms are sort of like efficiency apartments it allows you to have all of the items that you might need to cook or to eat. $150 for the night after taxes though was a little steep for it needing some updates

8

Duane

Jul 15, 2025

·

Stayed 10 nights

Location to my event, and to local shops.

4

Anthony

Oct 23, 2025

·

Stayed 1 night

Room was ok, extremely loud highway noise.

8

Sharman

Mar 25, 2024

·

Stayed 2 nights

It was a good value and reasonably convenient to downtown.

4

Caitlyn

Jun 15, 2024

·

Stayed 1 night

Staff was nice and bed was comfortable which is why I gave it two stars instead of one. So noisy! Right next to 95 and near some airport, makes for a long noisy night. Weird brown splatter on wall behind and next to bed. Definitely didn’t look the the pictures!

8

Eric

Jul 1, 2024

·

Stayed 1 night

We arrived late on Saturday night, the front desk clerk was outside trying to find someone a parking spot. Parking was terrible no spots to be found and no nearby parking. When the clerk came inside he was friendly and efficient. The room was comfortable and clean although I found a couple of hairs on the shower wall. There is also a little traffic noise as the hotel is close to the highway.

4

Diane

Mar 23, 2025

·

Stayed 2 nights

The hotel is RIGHT on I-95 and there is no soundproofing. the windows are thin and the noise is constant. If you want a good night's sleep, don't stay here.

8

Kristen

Oct 21, 2024

·

Stayed 1 night

One night quick stay. Spacious room, beds were comfortable, and room was clean. Our room was by the interstate so we could hear the traffic, but that was the expected.

8

Samantha

Apr 14, 2024

·

Stayed 1 night

Hotel was in a good location for travelers. Hotel was older and showed wear. Shower/tub was hard to get in and out of safely. Beds were very comfortable.

2

Joseph

Jun 9, 2023

·

Stayed 1 night

In addition to the old, worn out mattress, lack of bedroom furniture and no bathroom countertop the hotel is so close to the highway making it very noisy throughout the night and early morning.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is very limited, often coffee only, and several guests wished the hotel offered more. No consistent feedback on other on-site dining.

Related guest reviews

8

Jerry

Dec 3, 2023

·

Stayed 2 nights

Hallways, elevator and common areas all were dirty and could use some serious cleaning. Breakfast was only coffee. Room was clean and comfortable.

10

Jessi

Oct 23, 2024

·

Stayed 1 night

Love everything about the hotel and room but y’all don’t have breakfast for the price i paying the room cuz i nedvgttt boom trdd.

10

Cmdr.

Sep 16, 2024

·

Stayed 2 nights

There we're alot of restaurants and stores within 30 minutes of walking distance. Extremely convenient for short and long stay.

6

Stefani

Oct 15, 2024

·

Stayed 1 night

The bedroom was not full clean, we didn’t find cold beverages and no ice in the entire building.

10

Rachel

Oct 27, 2024

·

Stayed 1 night

A lovely stay, the room was clean. We stayed in a King suite and I have say it was a pleasant stay. The suite came with a large living area and nice size counter area with mini fridge. The living area connects to a large bathroom, with big vanity and shower area and jetted tub. The bedroom was open with a very comfortable bed. I didnt care too much for the breakfast, overall our stay was pleasant

8

Dorothea

Aug 24, 2025

·

Stayed 2 nights

It’s nice hotel but they need breakfast in the morning. They need a ice machine , replace some shower curtains.. Hope they keep up that hotel an don’t like it go down hill.. But yes please get some type a f breakfast..

8

Mary

Mar 22, 2025

·

Stayed 7 nights

Long Term Stay places can seem a bit frightening with the contractors and heavy equipment The rooms were clean, and had everything we needed. Beds are clean and perfect. The showers are strong and the water is hot! The kitchen area is stocked and clean. Free internet. Free Laundry. Free coffee in the morning. Gym to exercise. All the good things.

4

William

Jul 24, 2023

·

Stayed 1 night

Trash in hall ways, carpet dirty and foul odor in hall ways, The picnic/grill area bottles of beer cans on ground, trash running out of bin. I was unable to use the grill because the grill area was full of flies and trash. The parking lot was dirty, trash on ground. I asked the front desk for local food establishments in the area: her response I don't know of any. I had to rebook my reservations because it was canceled when I arrive so I had to rebook my reservations. I would not stay at this property again.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$92
February	$91
March	$100
April	$94
May	$95
June	$100
July	$93
August	$104
September	$85
October	$95
November	$101
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $92	10 $94	11 $104	12 $100
13 $88	14 $90	15 $89	16 $89	17 $91	18 $100	19 $103
20 $91	21 $93	22 $93	23 $91	24 $91	25 $104	26 $103
27 $91	28 $93	29 $93	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $94	3 $93
4 $86	5 $83	6 $86	7 $88	8 $87	9 $100	10 $101
11 $91	12 $86	13 $87	14 $90	15 $85	16 $97	17 $108
18 $87	19 $86	20 $87	21 $86	22 $85	23 $104	24 $115
25 $88	26 $87	27 $87	28 $87	29 $86	30 $105	31 $105

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Richmond North-Glen Allen by IHG

Have a question?

Considering this hotel for your Richmond trip?

Prices for upcoming dates