Heaven Villa - We are not on the water, we are above!

Positives: fantastic view and very good in-house staff members (that includes service &delicious meals).Negatives:1. Owner (Barbara) lied about the condition of the house after hurricane stating they were NOT affected and have power. Power was restored the day of our arrival. She risked our wellbeing for personal gain.2. AC in master bedroom wasn't working and it was simply impossible to stay in this room. We slept there, sweating but couldn't enter it during the day. Barbra lied to house staff that she reached out to me about that and it's ok. 3. Various things included in your listing are simply not there: mini-fridges in every room? None. BBQ? No. Hot tubs? No. You have regular tub in a bathroom and broken whirlpool tub in master bedroom and she called it "hot tubs". Gross misrepresentation.4. Extreme amount of broken equipment. As mentioned, tub was there but had no plugs to use it. Safe was there but broken. Out of all hair dryers only one (in master bedroom) worked. TVs in each room? only in few and NONE worked.5. No swimming after dark because pool lights went out and no one knew how to change it for the entire stay.6. First room from left site on the ground floor is so molded that is hard to breath. We had to vacate it, 7. Add says "car available" - no such thing!8. Laundry available - not for guests!9. Roaches & ants. 10. Road to the house is steep, super narrow, unpaved, unmaintained, and if you drive small rental vehicle, you may not make it to the top.

The villa itself is very nice and comfortable. Felt like a home away from home. The views are spectacular! The property manager Marjorie was such a pleasure, she made us feel so welcome and at home. She saw to our every need. Brenda our chef was good, anything we wanted she served and even accommodated special diets. We will definitely go to Heaven Villa again!

Marjorie, Sean and Omar were the best bit about our stay. Marjorie could answer all our questions, came shopping with us and even produced a birthday cake for us. Sean is a wonderful chef and also came shopping and cooked us a brilliant selection of Jamaican dishes including curried goat. Omar was a brilliant night watchman and made us feel very safe. The house was fantastic with magnificent views over Port Antonio. It suited our family perfectly. The pool was amazing and in constant use.Unfortunately the main Wi-Fi was down but reconnected after a couple of days. The TV and sound system was not available for our stay. Jacuzzi in the master bedroom didn’t work either. Transport was said to be available but wasn’t. It is essential that guests have transport as it is not easy to get around otherwise. We had a wonderful time exploring a beautiful part of Jamaica!

My Bachelor party. Nine mates. Seven nights. Such a great experience, and one we will now be repeating ehre each year. Staff were amazing, views, facilities, requests, hospitality were the best and the local area is teeming with adventure. Reccommend

Heaven Villa lived up to its name, with one of the best ocean views on the island from the infinity pool and the entire back of the place. We enjoyed ourselves to the fullest at Heaven, including spectacular authentic Jamaican meals prepared by the chef for breakfast and dinner, which we enjoyed as a group. The entire staff were topnotch, especially Marjorie who managed the operation and accommodated our every request. We all love her and will forever appreciate her lovely personality and attention to detail. The place was clean and spectacular, and we can't praise Marjorie and her staff enough. All the Jamaicans and Americans in our group love Heaven Villa and the people who own and run the place.