Moon Palace Jamaica - All Inclusive
$307
/ night
Avg. for September
Prices for Moon Palace Jamaica - All Inclusive
Select dates to see prices and availability
$307
/ night
Avg. for September
Monthly average prices
Nightly prices at Moon Palace Jamaica - All Inclusive average $307 in September, the cheapest month, and $542 in March, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $433 |
| February | $519 |
| March | $542 |
| April | $492 |
| May | $427 |
| June | $482 |
| July | $513 |
| August | $499 |
| September | $307 |
| October | $394 |
| November | $386 |
| December | $451 |
J
F
M
A
M
J
J
A
Sep · $307
S
O
N
D
Most expensive: March (~$542)
Cheapest: September (~$307)
About this property
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a nightclub, and a waterslide. Additional features at this property include...
Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a nightclub, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Enjoy international cuisine at Buccaneers Reef, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars.
Rooms
Make yourself at home in one of the 705 individually furnished guestrooms, featuring free minibar items and Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Location
With a stay at Moon Palace Jamaica – All Inclusive in Ocho Rios, you'll be on the beach, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. This all-inclusive property is 0.7 mi (1.1 km) from Ocho Rios Craft Market and 0.8 mi (1.3 km) from LandMark Plaza.
What's nearby
Ocho Rios Craft Market(0.2 miles)
Ocho Rios Clock Tower(0.2 miles)
Turtle River Park(0.3 miles)
Turtle Beach(0.4 miles)
Taj Mahal Mall(0.6 miles)
LandMark Plaza(0.6 miles)
Reggae Xplosion Museum(0.6 miles)
Island Village(0.7 miles)
Columbus Foot Beach(0.7 miles)
Mahogany Beach(0.9 miles)
Ocho Rios Baptist Church(1 miles)
Shaw Park Botanical Gardens(1.1 miles)
Ocho Rios Fort(1.3 miles)
Mahoe Falls(1.3 miles)
Coyaba River Garden(1.5 miles)
Ocho Rios (OCJ-Ian Fleming Intl.)(10.3 miles)
Sir Donald Sangster Intl. Airport (MBJ)(61.2 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Main Street, Ocho Rios, St. Anne's, Jamaica, Ocho Rios, Jamaica
Ocho Rios Craft Market (0.2 miles)
Ocho Rios Clock Tower (0.2 miles)
Turtle River Park (0.3 miles)
Turtle Beach (0.4 miles)
Taj Mahal Mall (0.6 miles)
LandMark Plaza (0.6 miles)
Room options
6
Deluxe Resort View with Balcony Book 4 Nights, Get 2 Free Nights At Punta Cana
Room details
1 King Bed
2 Full Beds
Sleeps 4
323 ft²
Air ConditioningWi-Fi (Free)Laptop Workspace
7
Superior Deluxe Ocean View with Balcony Kids & Teens Free
Room details
1 King Bed
2 Full Beds
Sleeps 4
323 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
6
Deluxe Resort View Book 4 Nights, Get 2 Free Nights At Punta Cana
Room details
1 King Bed
2 Full Beds
Sleeps 2
301 ft²
Air ConditioningWi-Fi (Free)Laptop Workspace
10
Superior Junior Suite Ocean View Kids & Teens Free
Room details
1 King Bed
Sleeps 4
501 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Deluxe Resort View
Room details
1 King Bed
2 Full Beds
Sleeps 2
301 ft²
Air ConditioningWi-Fi (Free)Laptop Workspace
9
Three Bedroom Villa
Room details
2 King Beds
and 2 Full Beds
Air ConditioningWi-Fi (Free)Laptop Workspace
9
Deluxe Ocean View
Room details
2 Full Beds
1 King Bed
Sleeps 2
301 ft²
Air ConditioningWi-Fi (Free)Laptop Workspace
16
Superior Two Bedroom Presidential Suite Ocean View Kids & Teens Free
Room details
1 King Bed
and 2 Full Beds
Sleeps 6
1728 ft²
Air ConditioningWi-Fi (Free)Laptop Workspace
9
Superior Family Partial Ocean View Kids & Teens Free
Room details
1 King Bed
and 2 Full Beds
Sleeps 6
646 ft²
BalconyAir ConditioningWi-Fi (Free)Laptop Workspace
9
Four Bedroom Villa
Room details
3× King Beds
and 2 Full Beds
Air ConditioningWi-Fi (Free)Laptop Workspace
7
Deluxe Resort View with Balcony Kids & Teens Free
Room details
1 King Bed
2 Full Beds
Sleeps 4
323 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Laptop Workspace
9
Superior Governor Suite Ocean View King Size Bed
Room details
1 King Bed
Sleeps 4
1049 ft²
BalconyAir ConditioningWi-Fi (Free)Laptop Workspace
8
Superior Walk Out Suite Ocean View Kids & Teens Free
Room details
2 Full Beds
1 King Bed
Sleeps 4
506 ft²
Air ConditioningWi-Fi (Free)Separate Living RoomIndoor Private Spa TubPrivate Spa Tub
9
Superior Honeymoon Suite Ocean View King Size Bed
Room details
1 King Bed
Sleeps 2
323 ft²
BalconyAir ConditioningWi-Fi (Free)Laptop Workspace
Guest reviews of Moon Palace Jamaica - All Inclusive
8.2
Very good
Based on 2,138 verified reviews
Who stays here?
Couple
31%
Family
68%
What guests think
AI-generated summary based on recent guest reviews
At Moon Palace Jamaica - All Inclusive, travellers highlight genuinely friendly staff, plentiful activities, and a scenic beachside setting, while noting inconsistent food quality, pushy membership sales, long check-in lines, and occasional maintenance or room-allocation frustrations.
Read moreWas this helpful?
What guests think
At Moon Palace Jamaica - All Inclusive, travellers highlight genuinely friendly staff, plentiful activities, and a scenic beachside setting, while noting inconsistent food quality, pushy membership sales, long check-in lines, and occasional maintenance or room-allocation frustrations.
Guests enjoy the FlowRider, multiple pools, kids club, water sports, and a substantial spa, though some facilities feel dated, umbrellas or loungers can be scarce, and elevators or pool features occasionally require maintenance. The resort sits centrally in Ocho Rios with great views and easy access to attractions, but weekend club noise and the long transfer from Montego Bay airport are noted. Rooms range from clean, comfortable ocean-view options to smaller or dated spaces, and some guests reported AC issues or French balconies instead of full ones; expect an activity-packed, family-friendly stay with some trade-offs in dining and logistics.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Large, activity-packed resort with multiple pools, FlowRider, water sports, kids club, dolphins and a well-regarded spa; some facilities feel dated, umbrellas/chairs are limited, and elevators or pool features occasionally need maintenance.
Related guest reviews
6
Natasha
Aug 31, 2025
·
Stayed 7 nights
◦ Abundance of jellyfish in the ocean, no matter which side you chose. Our whole family was stung on multiple parts of our bodies every single day along with others visiting ◦ Elevator wait times was horrible especially during dinner and check out times. One elevator was broken out of the 3 our whole 8 day stay ◦ General beach area one umbrella for every 20 lounge chairs ◦ Staff was a hit or miss ◦ Room service took more then 50minutes so we cancelled ◦ Game room isn’t that big for the amount of kids that are there ◦ Not enough entertainment shows one per night. The entertainment airing area was very small for the amount of people there ◦ Pools closed at 5pm when there is a sign says swim at your own risk without a lifeguard and they put chemicals in the pools at 6pm ◦ You can only make dinner reservations two days prior ◦ A lot of locals visiting on day passes ◦ A tremendous amount of kids and teens running around without adult supervision at night ◦ Game room closed at 11pm ◦ Resort credit is a scam. We were only allowed to use the resort credits on specific items in the gift shop. Mainly items that you would not want ◦ We only saw beef patties twice during our 8 day stay and they were mini ◦ Not enough staff in the Ice cream/coffee/pastry shop so lines were always long Positives ◦ A few pools to choose from which was nice but the main adults pools sometimes included kids ◦ The Flo rider ◦ The dolphin experience was great and it’s a plus t
◦ Abundance of jellyfish in the ocean, no matter which side you chose. Our whole family was stung on multiple parts of our bodies every single day along with others visiting ◦ Elevator wait times was horrible especially during dinner and check out times. One elevator was broken out of the 3 our whole 8 day stay ◦ General beach area one umbrella for every 20 lounge chairs ◦ Staff was a hit or miss ◦ Room service took more then 50minutes so we cancelled ◦ Game room isn’t that big for the amount of kids that are there ◦ Not enough entertainment shows one per night. The entertainment airing area was very small for the amount of people there ◦ Pools closed at 5pm when there is a sign says swim at your own risk without a lifeguard and they put chemicals in the pools at 6pm ◦ You can only make dinner reservations two days prior ◦ A lot of locals visiting on day passes ◦ A tremendous amount of kids and teens running around without adult supervision at night ◦ Game room closed at 11pm ◦ Resort credit is a scam. We were only allowed to use the resort credits on specific items in the gift shop. Mainly items that you would not want ◦ We only saw beef patties twice during our 8 day stay and they were mini ◦ Not enough staff in the Ice cream/coffee/pastry shop so lines were always long Positives ◦ A few pools to choose from which was nice but the main adults pools sometimes included kids ◦ The Flo rider ◦ The dolphin experience was great and it’s a plus t
10
Kimberly
Oct 12, 2025
·
Stayed 4 nights
Amazing stay at Moon Palace Resort. From the momen we arrived, we were greeted and welcomed and it was refreshing after a nearly 2 hour bus ride from the aiport. Check-in was easy, and smooth and everything was clearly communicated to us. The food options were abundant and everything we had was very tasty. Our room was clean, and well stocked, not to mention the amazing ocean view. The beach was also very clean, and lots of space to relax and enjoy. All amenities, services and not to forget the attentive staff were great! A wonferful experience and will definitely be coming back for future visits!
Amazing stay at Moon Palace Resort. From the momen we arrived, we were greeted and welcomed and it was refreshing after a nearly 2 hour bus ride from the aiport. Check-in was easy, and smooth and everything was clearly communicated to us. The food options were abundant and everything we had was very tasty. Our room was clean, and well stocked, not to mention the amazing ocean view. The beach was also very clean, and lots of space to relax and enjoy. All amenities, services and not to forget the attentive staff were great! A wonferful experience and will definitely be coming back for future visits!
6
Diamond
Aug 24, 2025
·
Stayed 6 nights
This hotel needs major upgrades however we loved the kids club the staff there are amazing.
This hotel needs major upgrades however we loved the kids club the staff there are amazing.
10
Shay
Sep 4, 2025
·
Stayed 3 nights
Amazing gym, beautiful beach, pools and property views, best bed I’ve ever slept on in a hotel and the food was a solid 9/10 must visit hotel
Amazing gym, beautiful beach, pools and property views, best bed I’ve ever slept on in a hotel and the food was a solid 9/10 must visit hotel
10
Sean
Jan 1, 2026
·
Stayed 3 nights
This place was awesome!!! Great property, great service, great all inclusive activities like kayaking, min catamarans , paddle boarding, water tricycles, ect ect ect . Water slide a ton of pools. Dauphin enclosure u can play and swim with dolphins at on site .. u name it they have and not much of the activity’s cost extra except the dolphins and excursions of course.. 24 hr room service, bottles of booze in room as well as a stocked fridge. Food was amazing in all restaurants and beach stands . If you don’t book here your making a mistake if your paying anywhere near the same price elsewhere.
This place was awesome!!! Great property, great service, great all inclusive activities like kayaking, min catamarans , paddle boarding, water tricycles, ect ect ect . Water slide a ton of pools. Dauphin enclosure u can play and swim with dolphins at on site .. u name it they have and not much of the activity’s cost extra except the dolphins and excursions of course.. 24 hr room service, bottles of booze in room as well as a stocked fridge. Food was amazing in all restaurants and beach stands . If you don’t book here your making a mistake if your paying anywhere near the same price elsewhere.
8
Ruta
Jan 1, 2026
·
Stayed 4 nights
Nice beach and pools, beautiful resort area, comfortable room, good service. Food was mediocre but staff were knowledgeable and careful with food allergies. Really enjoyed the spa, which is very expensive if you pay cash but a good way to use up some resort credits. Check-in took hours as the room wasn’t ready and there was a separate step to “activate resort credits”, which was basically an attempt to get us to attend a sales presentation. The extra bed was not delivered until midnight, after multiple calls and walking to the front desk twice.
Nice beach and pools, beautiful resort area, comfortable room, good service. Food was mediocre but staff were knowledgeable and careful with food allergies. Really enjoyed the spa, which is very expensive if you pay cash but a good way to use up some resort credits. Check-in took hours as the room wasn’t ready and there was a separate step to “activate resort credits”, which was basically an attempt to get us to attend a sales presentation. The extra bed was not delivered until midnight, after multiple calls and walking to the front desk twice.
8
Juli
Oct 26, 2025
·
Stayed 5 nights
A lot of the beachline away from the tower housing the Resident/Diamond members was not as prestine.
A lot of the beachline away from the tower housing the Resident/Diamond members was not as prestine.
8
Cynthia
Oct 2, 2025
·
Stayed 5 nights
Alot of the staff werenot approachable but those that were were very friendly... although they had entertainment. I found it to be very boring. They do have a nightclub but when I was told it was 18 and older and being that I’m 40 and over, I didn’t even waste my time walking in the door.
Alot of the staff werenot approachable but those that were were very friendly... although they had entertainment. I found it to be very boring. They do have a nightclub but when I was told it was 18 and older and being that I’m 40 and over, I didn’t even waste my time walking in the door.
8
Nicole Marie
Mar 29, 2025
·
Stayed 6 nights
Stayed in the cabana building and the room was great. Food was what you’d expect at an all-inclusive. Pool staff was great- very attentive and friendly. Did not like the fact that every morning all the pool chairs had towels or other items on them by 0600. No one would show up to sit in them for HOURS. Resort staff needs to eliminate this. I wouldn’t return to this resort based on this alone.
Stayed in the cabana building and the room was great. Food was what you’d expect at an all-inclusive. Pool staff was great- very attentive and friendly. Did not like the fact that every morning all the pool chairs had towels or other items on them by 0600. No one would show up to sit in them for HOURS. Resort staff needs to eliminate this. I wouldn’t return to this resort based on this alone.
10
Caroline
Jan 18, 2026
·
Stayed 9 nights
Just got back from this wonderful hotel. We spent 9 days here and we loved it. Yes there was a couple of things that took it down a bit for us but posetives definetly outweighed that. -the music by the pools were way to high all afternoons for us who wanted to relax. We took the pool furthest away from the music but it did not help unfortunately. -the pools were beutiful at first glance but when looking closer the tiles are starting to fall of at some places. +the food was really good in all restaurants. And the cafe made really good lattes, frappes and milkshakes. +we had a ocean wiew room without balcony and the wiew was amazing. We sat there watching the ocean and the cruiseships a lot. +the beach was beautiful +the check in process was nice and the personell helped us get our room as fast as possible since we arrived a bit early. +the service was really good everywhere and everyone was really helpful but We would like to point out our biggest stars among the staff.
Just got back from this wonderful hotel. We spent 9 days here and we loved it. Yes there was a couple of things that took it down a bit for us but posetives definetly outweighed that. -the music by the pools were way to high all afternoons for us who wanted to relax. We took the pool furthest away from the music but it did not help unfortunately. -the pools were beutiful at first glance but when looking closer the tiles are starting to fall of at some places. +the food was really good in all restaurants. And the cafe made really good lattes, frappes and milkshakes. +we had a ocean wiew room without balcony and the wiew was amazing. We sat there watching the ocean and the cruiseships a lot. +the beach was beautiful +the check in process was nice and the personell helped us get our room as fast as possible since we arrived a bit early. +the service was really good everywhere and everyone was really helpful but We would like to point out our biggest stars among the staff.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and grounds very clean, but reports of smelly carpets, moldy odors, pests, or missed housekeeping show inconsistency.
Related guest reviews
10
Kimberly
Oct 12, 2025
·
Stayed 4 nights
Amazing stay at Moon Palace Resort. From the momen we arrived, we were greeted and welcomed and it was refreshing after a nearly 2 hour bus ride from the aiport. Check-in was easy, and smooth and everything was clearly communicated to us. The food options were abundant and everything we had was very tasty. Our room was clean, and well stocked, not to mention the amazing ocean view. The beach was also very clean, and lots of space to relax and enjoy. All amenities, services and not to forget the attentive staff were great! A wonferful experience and will definitely be coming back for future visits!
Amazing stay at Moon Palace Resort. From the momen we arrived, we were greeted and welcomed and it was refreshing after a nearly 2 hour bus ride from the aiport. Check-in was easy, and smooth and everything was clearly communicated to us. The food options were abundant and everything we had was very tasty. Our room was clean, and well stocked, not to mention the amazing ocean view. The beach was also very clean, and lots of space to relax and enjoy. All amenities, services and not to forget the attentive staff were great! A wonferful experience and will definitely be coming back for future visits!
2
Nakeita
Oct 5, 2025
·
Stayed 5 nights
The pictures are all a lie. The only place that looks like the pictures are of the lobby. Once you enter the rooms. It’s not very clean.
The pictures are all a lie. The only place that looks like the pictures are of the lobby. Once you enter the rooms. It’s not very clean.
8
LENA ROSE
Sep 1, 2025
·
Stayed 2 nights
Water from pipe was smelly not sure why it had a sewage scent. Room before my upgrade was not properly cleaned and pillows smelled moldy. Food was delicious the best hotel food ever had. Staff were very helpful and friendly. Entertainment was 💯 the best every night started at 9-10 well done for the participants. Lidia and Monique from management team was very accommodating. Viola from housekeeping was very nice and helpful, Tyrik at pool bar made the best hummingbird drink. Jermaine, we bow down to you for decorating our room so super beautiful for our anniversary celebration, you did it with fine style clap clap you are a treasure employee moon palace is lucky to have you.
Water from pipe was smelly not sure why it had a sewage scent. Room before my upgrade was not properly cleaned and pillows smelled moldy. Food was delicious the best hotel food ever had. Staff were very helpful and friendly. Entertainment was 💯 the best every night started at 9-10 well done for the participants. Lidia and Monique from management team was very accommodating. Viola from housekeeping was very nice and helpful, Tyrik at pool bar made the best hummingbird drink. Jermaine, we bow down to you for decorating our room so super beautiful for our anniversary celebration, you did it with fine style clap clap you are a treasure employee moon palace is lucky to have you.
10
salome
Sep 14, 2025
·
Stayed 3 nights
Very clean beautiful view great customer service
Very clean beautiful view great customer service
10
Tolulope
Oct 12, 2025
·
Stayed 3 nights
The staff was friendly n place was super clean
The staff was friendly n place was super clean
8
Ria
Oct 10, 2025
·
Stayed 4 nights
Clean room
Clean room
4
Charlene
Jun 1, 2025
·
Stayed 5 nights
The rooms were small and the carpet was smelly and looked aweful
The rooms were small and the carpet was smelly and looked aweful
10
Jennifer
Oct 10, 2025
·
Stayed 6 nights
Clean room, friendly staff
Clean room, friendly staff
10
Sandra
Nov 19, 2025
·
Stayed 1 night
Room was clean and bathroom as well. Happy they have tiles and not carpet. Beautiful ocean view and we really enjoyed the pool! I would definitely return as the staff members were exceptional especially Rolando at Check in and Dahjae at the Momo restaurant. The VIP option with late check out option was a big plus too
Room was clean and bathroom as well. Happy they have tiles and not carpet. Beautiful ocean view and we really enjoyed the pool! I would definitely return as the staff members were exceptional especially Rolando at Check in and Dahjae at the Momo restaurant. The VIP option with late check out option was a big plus too
8
Shawn
Jul 17, 2025
·
Stayed 3 nights
It was very clean!!!
It was very clean!!!
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms earn praise for comfortable beds and ocean views, but several are small or dated, some lack full balconies, and maintenance or AC issues plus occasional nightclub noise affect stays.
Related guest reviews
6
Senitra
May 21, 2025
·
Stayed 5 nights
Check in was insane. Waited in line for 30 min to be told to come back when room ready and stand back inline for another 30 to get the room assignment. Once at the room it was a king bed when double requested and floors were dirty. It was the last room at the exit of the floor. It had bad energy. We had to be moved to another room.
Check in was insane. Waited in line for 30 min to be told to come back when room ready and stand back inline for another 30 to get the room assignment. Once at the room it was a king bed when double requested and floors were dirty. It was the last room at the exit of the floor. It had bad energy. We had to be moved to another room.
10
Shay
Sep 4, 2025
·
Stayed 3 nights
Amazing gym, beautiful beach, pools and property views, best bed I’ve ever slept on in a hotel and the food was a solid 9/10 must visit hotel
Amazing gym, beautiful beach, pools and property views, best bed I’ve ever slept on in a hotel and the food was a solid 9/10 must visit hotel
8
Ruta
Jan 1, 2026
·
Stayed 4 nights
Nice beach and pools, beautiful resort area, comfortable room, good service. Food was mediocre but staff were knowledgeable and careful with food allergies. Really enjoyed the spa, which is very expensive if you pay cash but a good way to use up some resort credits. Check-in took hours as the room wasn’t ready and there was a separate step to “activate resort credits”, which was basically an attempt to get us to attend a sales presentation. The extra bed was not delivered until midnight, after multiple calls and walking to the front desk twice.
Nice beach and pools, beautiful resort area, comfortable room, good service. Food was mediocre but staff were knowledgeable and careful with food allergies. Really enjoyed the spa, which is very expensive if you pay cash but a good way to use up some resort credits. Check-in took hours as the room wasn’t ready and there was a separate step to “activate resort credits”, which was basically an attempt to get us to attend a sales presentation. The extra bed was not delivered until midnight, after multiple calls and walking to the front desk twice.
8
Malorie
Jun 8, 2025
·
Stayed 4 nights
Overall we had a great stay! The hotel is in the middle of the city and Friday and Saturday night we heard loud music until 2:30 am from a night club, and we were on the 11th floor. Made it hard for us to sleep those nights. Other than that, it was great.
Overall we had a great stay! The hotel is in the middle of the city and Friday and Saturday night we heard loud music until 2:30 am from a night club, and we were on the 11th floor. Made it hard for us to sleep those nights. Other than that, it was great.
8
Nekeya
Jul 31, 2025
·
Stayed 3 nights
My room was rather old—on the other side. But the property itself was beautiful. If I were to stay again, I'd request a room on the newer side.
My room was rather old—on the other side. But the property itself was beautiful. If I were to stay again, I'd request a room on the newer side.
6
Jessica rae
Nov 20, 2025
·
Stayed 1 night
Got a bad room.
Got a bad room.
6
Richard Anthony
Sep 20, 2025
·
Stayed 7 nights
We paid for the upgrade we received $1,300 for the vip section of the hotel on the first floor beach walk out with patio and hammock.. this room had no air conditioning they worked on it until about 1 am. 1st day wasted on moving from room to room and slept in 82degrees. Second day we finally got moved 3 doors down. The temp was 72 and kept climbing into the day. They worked on it until midnight same guys same issues as the other room. Slept in 82 degrees again. Finally got moved again the 3rd day to a new room 3rd floor lost beach access and hammock… price still the same of course. But we did have air. In these moves we moved ourselves twice and they moved us twice. We had to go to public relations every time they never came to us until Hensley got involved. She was the last person we had to deal with. She communicated well. She verified that the room had air before we were moved there and she had our luggage’s moved. We agreed on free couples massage 50 min and 2 days of the upgrade money back. After all of the moving we were finally able to start our vacation on the 3rd day. They were more concerned with the palace presentation for travel than our comfort. The place was outdated and not worth what we paid. The crowd there is a more party crowd not our vibe we went to relax which is why we paid extra to be on the quiet side of the resort. We will not stay at this facility again.
We paid for the upgrade we received $1,300 for the vip section of the hotel on the first floor beach walk out with patio and hammock.. this room had no air conditioning they worked on it until about 1 am. 1st day wasted on moving from room to room and slept in 82degrees. Second day we finally got moved 3 doors down. The temp was 72 and kept climbing into the day. They worked on it until midnight same guys same issues as the other room. Slept in 82 degrees again. Finally got moved again the 3rd day to a new room 3rd floor lost beach access and hammock… price still the same of course. But we did have air. In these moves we moved ourselves twice and they moved us twice. We had to go to public relations every time they never came to us until Hensley got involved. She was the last person we had to deal with. She communicated well. She verified that the room had air before we were moved there and she had our luggage’s moved. We agreed on free couples massage 50 min and 2 days of the upgrade money back. After all of the moving we were finally able to start our vacation on the 3rd day. They were more concerned with the palace presentation for travel than our comfort. The place was outdated and not worth what we paid. The crowd there is a more party crowd not our vibe we went to relax which is why we paid extra to be on the quiet side of the resort. We will not stay at this facility again.
8
Pamela
Jun 23, 2025
·
Stayed 6 nights
Jamaica is truly a paradise. The hotel is pretty but the rooms are a tad small and a bit rundown. Still, it is a beautiful hotel with nice staff andany places to eat and relax. There where shows and activities but not all day long; they would last an average of an hour and that's it. Food was good and had a bunch of varieties. The Indian food at the sundeck and the jerk chicken where the best. If they could play de music a bit higher during the day or have more fun entertainment during the day, it would be nicer. But overall we loved it.
Jamaica is truly a paradise. The hotel is pretty but the rooms are a tad small and a bit rundown. Still, it is a beautiful hotel with nice staff andany places to eat and relax. There where shows and activities but not all day long; they would last an average of an hour and that's it. Food was good and had a bunch of varieties. The Indian food at the sundeck and the jerk chicken where the best. If they could play de music a bit higher during the day or have more fun entertainment during the day, it would be nicer. But overall we loved it.
6
Cristina
Aug 5, 2025
·
Stayed 3 nights
The room that was advertised as "Deluxe Resort View" was not the room we were assigned to. The pictures showed a room with a balcony that was able to fit a table and chair, but we were given a room with a French balcony, barely able to fit a person, and the view was of the hotel parking lot.
The room that was advertised as "Deluxe Resort View" was not the room we were assigned to. The pictures showed a room with a balcony that was able to fit a table and chair, but we were given a room with a French balcony, barely able to fit a person, and the view was of the hotel parking lot.
10
Caroline
Jan 18, 2026
·
Stayed 9 nights
Just got back from this wonderful hotel. We spent 9 days here and we loved it. Yes there was a couple of things that took it down a bit for us but posetives definetly outweighed that. -the music by the pools were way to high all afternoons for us who wanted to relax. We took the pool furthest away from the music but it did not help unfortunately. -the pools were beutiful at first glance but when looking closer the tiles are starting to fall of at some places. +the food was really good in all restaurants. And the cafe made really good lattes, frappes and milkshakes. +we had a ocean wiew room without balcony and the wiew was amazing. We sat there watching the ocean and the cruiseships a lot. +the beach was beautiful +the check in process was nice and the personell helped us get our room as fast as possible since we arrived a bit early. +the service was really good everywhere and everyone was really helpful but We would like to point out our biggest stars among the staff.
Just got back from this wonderful hotel. We spent 9 days here and we loved it. Yes there was a couple of things that took it down a bit for us but posetives definetly outweighed that. -the music by the pools were way to high all afternoons for us who wanted to relax. We took the pool furthest away from the music but it did not help unfortunately. -the pools were beutiful at first glance but when looking closer the tiles are starting to fall of at some places. +the food was really good in all restaurants. And the cafe made really good lattes, frappes and milkshakes. +we had a ocean wiew room without balcony and the wiew was amazing. We sat there watching the ocean and the cruiseships a lot. +the beach was beautiful +the check in process was nice and the personell helped us get our room as fast as possible since we arrived a bit early. +the service was really good everywhere and everyone was really helpful but We would like to point out our biggest stars among the staff.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive and helpful, yet recurring complaints include very long check-in/out, slow responses, inconsistent professionalism, and persistent timeshare or resort-credit pitches.
Related guest reviews
2
guerline
Sep 20, 2025
·
Stayed 4 nights
It shouldn't take an hour to check in and then another hour to check out. Although they offered late check out it wasn't available. That seem to be the theme for whole trip. What offered was never available. Restaurants on the property were always booked expected for the buffet. The buffet was probably the best to eat. I was disappointed with this resort and wont return .
It shouldn't take an hour to check in and then another hour to check out. Although they offered late check out it wasn't available. That seem to be the theme for whole trip. What offered was never available. Restaurants on the property were always booked expected for the buffet. The buffet was probably the best to eat. I was disappointed with this resort and wont return .
6
Kayon
Jul 26, 2025
·
Stayed 6 nights
Nice property; decent amenities; responsive staff; cleanliness/maintenance was great; extremely pushy and aggressive sales staff.
Nice property; decent amenities; responsive staff; cleanliness/maintenance was great; extremely pushy and aggressive sales staff.
10
Michelle
Nov 19, 2025
·
Stayed 2 nights
My stay has been nothing short of amazing! We were celebrating my mom's birthday and she enjoyed every moment. Upon checking in, i was visibly extremely tired and flustered, but Yaneak at customer service ensured that i was taken care of. My reservation had a minor hiccup, but she took care of everything with a smile and demonstrated real patience and empathy. Yaneak is the epitome of customer service, because she took ownership of issues i was experiencing and in turn gave me a superb experience. Gabby from public relations was such a sweetheart as well for calling Expedia and ensuring all was well with my second booking. Geovanni and Aldra from the Buccaneer buffet were so kind and attentive, they gave us true 5 star dining experience with a smile each time they stopped at our tables. Ainseleta, was our pool server, and i can't say enough about her. My toddler niece was well fed including us! She made sure we had everything we wanted and consistently checked in on us. Lovelee, our spa concierge was so helpful in getting our treatments booked, she even got us earlier slots on a short minutes notice! Our therapists Ann-marie, Tommie and Sofie did such a excellent job for me, my sister and mom. Me and my mom were so relaxed, we fell into a deep sleep! Finally, Jamal went above and beyond in decorating the rooms and the spa area to surprise my mom with treats! Every person we came in contact with, went above and beyond and they always end their service with "it's a pleasure!"
My stay has been nothing short of amazing! We were celebrating my mom's birthday and she enjoyed every moment. Upon checking in, i was visibly extremely tired and flustered, but Yaneak at customer service ensured that i was taken care of. My reservation had a minor hiccup, but she took care of everything with a smile and demonstrated real patience and empathy. Yaneak is the epitome of customer service, because she took ownership of issues i was experiencing and in turn gave me a superb experience. Gabby from public relations was such a sweetheart as well for calling Expedia and ensuring all was well with my second booking. Geovanni and Aldra from the Buccaneer buffet were so kind and attentive, they gave us true 5 star dining experience with a smile each time they stopped at our tables. Ainseleta, was our pool server, and i can't say enough about her. My toddler niece was well fed including us! She made sure we had everything we wanted and consistently checked in on us. Lovelee, our spa concierge was so helpful in getting our treatments booked, she even got us earlier slots on a short minutes notice! Our therapists Ann-marie, Tommie and Sofie did such a excellent job for me, my sister and mom. Me and my mom were so relaxed, we fell into a deep sleep! Finally, Jamal went above and beyond in decorating the rooms and the spa area to surprise my mom with treats! Every person we came in contact with, went above and beyond and they always end their service with "it's a pleasure!"
8
Ruta
Jan 1, 2026
·
Stayed 4 nights
Nice beach and pools, beautiful resort area, comfortable room, good service. Food was mediocre but staff were knowledgeable and careful with food allergies. Really enjoyed the spa, which is very expensive if you pay cash but a good way to use up some resort credits. Check-in took hours as the room wasn’t ready and there was a separate step to “activate resort credits”, which was basically an attempt to get us to attend a sales presentation. The extra bed was not delivered until midnight, after multiple calls and walking to the front desk twice.
Nice beach and pools, beautiful resort area, comfortable room, good service. Food was mediocre but staff were knowledgeable and careful with food allergies. Really enjoyed the spa, which is very expensive if you pay cash but a good way to use up some resort credits. Check-in took hours as the room wasn’t ready and there was a separate step to “activate resort credits”, which was basically an attempt to get us to attend a sales presentation. The extra bed was not delivered until midnight, after multiple calls and walking to the front desk twice.
6
Harikesh
Sep 22, 2025
·
Stayed 4 nights
Overall, we had a average to bad experience during this stay. It seems like such a commercial operation where they are trying to nickel and dime us at every step. When we checked in, they offered us an upgrade to the room for an additional 500$ which we took. They didn' tell us that our original room was ready and this new upgraded room was not and we had to wait for 3 hours with a toddler after traveling for 8 hours, for the room to get ready. At every restaurant the service was so marginal. The servers were literally rolling their eyes for simple requests. They would start off as soon as we sat down, with telling us what was not available in the menu. Which usually would be the most popular/best dish in the menu. SO most of the menu items that were available were like, bagged salad veggies, the frozen to deep fired breaded stuff, fries etc, which we were sick of after day 2. They said we had 750$ of resort credit, but its actually just a way to get you to spend more. You cant actually use that for any of the services until you spend way more than 750$. Even at the gift store, a tote bag is 175$ and you have to pay 15% fee if you use resort credit. Plus the usual marketing strategy of trying to get you to attend a session to sell time shares at promotional breakfast, trying to get you to buy 250$ for future visit at check out. The funniest thing was during checkout they spent 15 mins to figure out if we stole a ceramaic soap dispenser or if there never was one in the room!
Overall, we had a average to bad experience during this stay. It seems like such a commercial operation where they are trying to nickel and dime us at every step. When we checked in, they offered us an upgrade to the room for an additional 500$ which we took. They didn' tell us that our original room was ready and this new upgraded room was not and we had to wait for 3 hours with a toddler after traveling for 8 hours, for the room to get ready. At every restaurant the service was so marginal. The servers were literally rolling their eyes for simple requests. They would start off as soon as we sat down, with telling us what was not available in the menu. Which usually would be the most popular/best dish in the menu. SO most of the menu items that were available were like, bagged salad veggies, the frozen to deep fired breaded stuff, fries etc, which we were sick of after day 2. They said we had 750$ of resort credit, but its actually just a way to get you to spend more. You cant actually use that for any of the services until you spend way more than 750$. Even at the gift store, a tote bag is 175$ and you have to pay 15% fee if you use resort credit. Plus the usual marketing strategy of trying to get you to attend a session to sell time shares at promotional breakfast, trying to get you to buy 250$ for future visit at check out. The funniest thing was during checkout they spent 15 mins to figure out if we stole a ceramaic soap dispenser or if there never was one in the room!
10
Christina
Nov 23, 2025
·
Stayed 4 nights
We stayed 5 days, 4 nights and everything was top notch. My only critique would be that the rules around the resort credits are confusing/vague. Staff was incredible, amenities were perfect, and the food was delicious. The spa was phenomenal and the Piano Bar is a true hidden gem in the resort. Shoutouts to Yaneak for an amazing check in experience, Caillou for his delightful bartending service, Chris (aka Slim Shady) at Pier 8 was wonderful at making out first night special, Felecia our concierge was so attentive as was Keosha our pre-arrival booking agent who setup all our transports, excursions and spa experience. Anthony, our hibachi chef at Momo was a true highlight and last, but certainly not least Cragen the pianist in the Piano Bar was hands down our favorite entertainment of the trip! We look forward to being back and bringing the family next time!
We stayed 5 days, 4 nights and everything was top notch. My only critique would be that the rules around the resort credits are confusing/vague. Staff was incredible, amenities were perfect, and the food was delicious. The spa was phenomenal and the Piano Bar is a true hidden gem in the resort. Shoutouts to Yaneak for an amazing check in experience, Caillou for his delightful bartending service, Chris (aka Slim Shady) at Pier 8 was wonderful at making out first night special, Felecia our concierge was so attentive as was Keosha our pre-arrival booking agent who setup all our transports, excursions and spa experience. Anthony, our hibachi chef at Momo was a true highlight and last, but certainly not least Cragen the pianist in the Piano Bar was hands down our favorite entertainment of the trip! We look forward to being back and bringing the family next time!
8
Kadene
Nov 10, 2025
·
Stayed 2 nights
Yes everything was great except checking line was very long no information was given at checking so I was clueless what’s to do next
Yes everything was great except checking line was very long no information was given at checking so I was clueless what’s to do next
10
Kashyap
Feb 21, 2025
·
Stayed 1 night
Amazing all inclusive resort and good fun for all ages. Friendly staff and great food and drinks. Special shoutout to Keelah and Nicole for being flexible on last minute requests. The pools were clean and i did not find abhorrent levels of chlorine pools from other trips. Only problem is that the staff selling the timeshare are very pushy. But thats a nuisance for 2 hours. Otherwise it is a great place for vacation.
Amazing all inclusive resort and good fun for all ages. Friendly staff and great food and drinks. Special shoutout to Keelah and Nicole for being flexible on last minute requests. The pools were clean and i did not find abhorrent levels of chlorine pools from other trips. Only problem is that the staff selling the timeshare are very pushy. But thats a nuisance for 2 hours. Otherwise it is a great place for vacation.
10
Donovan
Feb 5, 2026
·
Stayed 7 nights
This hotel stay was fabulous. The staff were super friendly and joyful in their approach. This was a contrast to other hotels ive been to. The hotel itself was top. Definitely a step up to the Rui in Ochi, but not ar Sandals level. We ate at the 4 a la cartes and they were all great. Our fave was the Asian. Great shows and bars. There is too much good stuff I can say. A special shout out to Faith on check-in, she was an absolute star and role model.
This hotel stay was fabulous. The staff were super friendly and joyful in their approach. This was a contrast to other hotels ive been to. The hotel itself was top. Definitely a step up to the Rui in Ochi, but not ar Sandals level. We ate at the 4 a la cartes and they were all great. Our fave was the Asian. Great shows and bars. There is too much good stuff I can say. A special shout out to Faith on check-in, she was an absolute star and role model.
4
Ashley
Oct 20, 2025
·
Stayed 3 nights
We are very dissatisfied with our stay. We were constantly bombarded by staff walking through the lobby for every reason imaginable. “What’s your room number, do you have this, have you booked this.” We started avoiding the lobby walking anywhere. The resort credit is very specific it can only be used on sunglasses and sun hats. When we arrived, we are on our honeymoon, got into our room, and were getting re”acquainted”. 1st knock- we forgot to but this bag in the room, tried again, 2nd knock, we forgot to put your wine in the room, 3rd knock, this one they took it upon themselves to just walk into the room- not kidding, they just came right in. 4th they came in with a chocolate peanut crunch bar. What should be noted is- when I came in I shared my allergies with 3 people to note it our room etc. I am highly allergic. My husband had a bite. And put it away as he can’t eat it around me. Honestly. Being constantly asked to spend money on everything. And all the hassle. It’s not worth it. Go to anywhere else. I have sent an email, stating all this and more, that has still not been address Also. Going to meet with the membership people(yep we got sucked into the membership) we get a free gift for going- it’s not worth it. Just say no. It’s one more thing on this property they want you to spend money on. Don’t go.
We are very dissatisfied with our stay. We were constantly bombarded by staff walking through the lobby for every reason imaginable. “What’s your room number, do you have this, have you booked this.” We started avoiding the lobby walking anywhere. The resort credit is very specific it can only be used on sunglasses and sun hats. When we arrived, we are on our honeymoon, got into our room, and were getting re”acquainted”. 1st knock- we forgot to but this bag in the room, tried again, 2nd knock, we forgot to put your wine in the room, 3rd knock, this one they took it upon themselves to just walk into the room- not kidding, they just came right in. 4th they came in with a chocolate peanut crunch bar. What should be noted is- when I came in I shared my allergies with 3 people to note it our room etc. I am highly allergic. My husband had a bite. And put it away as he can’t eat it around me. Honestly. Being constantly asked to spend money on everything. And all the hassle. It’s not worth it. Go to anywhere else. I have sent an email, stating all this and more, that has still not been address Also. Going to meet with the membership people(yep we got sucked into the membership) we get a free gift for going- it’s not worth it. Just say no. It’s one more thing on this property they want you to spend money on. Don’t go.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Central Ocho Rios setting with great views and easy access to attractions; some mention late-night club noise and the long transfer from Montego Bay airport.
Related guest reviews
10
Rashmi
Sep 4, 2025
·
Stayed 4 nights
My family and I loved Moon Palace!! The food was soooo good. The staff was extremely nice. The other guests were nice as well. We loved that everything was right at the resort and we didn't have to wander off. There was always something to do no matter what time of day or night. My only two complaints were the distance from the airport and the fact that the drinks weren't particularly strong (not that I wanted to be drunk but a nice buzz would've sufficed). My family and I will DEFINITELY be back in the near future and I've already recommended the resort to others.
My family and I loved Moon Palace!! The food was soooo good. The staff was extremely nice. The other guests were nice as well. We loved that everything was right at the resort and we didn't have to wander off. There was always something to do no matter what time of day or night. My only two complaints were the distance from the airport and the fact that the drinks weren't particularly strong (not that I wanted to be drunk but a nice buzz would've sufficed). My family and I will DEFINITELY be back in the near future and I've already recommended the resort to others.
6
Zhane
Aug 23, 2025
·
Stayed 4 nights
Upon arrival, check in time was at 3pm. When we arrived at 3:15pm on shuttle with other passengers we were notified our room was not ready, since check in time was at 3pm. There were other customers that arrived hours before us still waiting in their rooms as well. Secondly, we continually had to ask for new towels and for room service to come and clean our room daily. The food options were limited and they always ran out of food hours before it was time to close restaurants. Depending on the day the staff is very rude. Resort credits were not very useful and easy to use, it’s cheaper to book excursions through local tour companies. On a good note, I did like the location. It is located right in the middle of Ochos Rios. It is gated and protected. Great beach views and nice pools and gym. It was an ok experience for my first time visiting Jamaica, but I will definitely be looking at the Sandals Resort a few minutes away for my next stay.
Upon arrival, check in time was at 3pm. When we arrived at 3:15pm on shuttle with other passengers we were notified our room was not ready, since check in time was at 3pm. There were other customers that arrived hours before us still waiting in their rooms as well. Secondly, we continually had to ask for new towels and for room service to come and clean our room daily. The food options were limited and they always ran out of food hours before it was time to close restaurants. Depending on the day the staff is very rude. Resort credits were not very useful and easy to use, it’s cheaper to book excursions through local tour companies. On a good note, I did like the location. It is located right in the middle of Ochos Rios. It is gated and protected. Great beach views and nice pools and gym. It was an ok experience for my first time visiting Jamaica, but I will definitely be looking at the Sandals Resort a few minutes away for my next stay.
8
Alyssa
May 10, 2025
·
Stayed 4 nights
Nice spot great beach and excelllent views! About 2 clubs near by that goes until 5am lol good times
Nice spot great beach and excelllent views! About 2 clubs near by that goes until 5am lol good times
8
Sasha
Nov 20, 2025
·
Stayed 1 night
The property was good! Staff was very friendly and accommodating! To the potential couples guests It’s a family resorts without much designated adult only sections, but it’s centrally located with lots to do see shop and buy in walking distance
The property was good! Staff was very friendly and accommodating! To the potential couples guests It’s a family resorts without much designated adult only sections, but it’s centrally located with lots to do see shop and buy in walking distance
10
Sophia
Jul 24, 2025
·
Stayed 1 night
There was a particularly horrible front desk attendant at our checkout and an even worse restaurant greeting employee at the buffet....but those two aside.....the location remains my preferred want a break from St Andrew spot.
There was a particularly horrible front desk attendant at our checkout and an even worse restaurant greeting employee at the buffet....but those two aside.....the location remains my preferred want a break from St Andrew spot.
10
Tal
Aug 16, 2025
·
Stayed 3 nights
Located perfectly on the most beautiful spot in Ocho Rios. Short walk or drive from major touristic attractions . We Loved the hotel spaces . Food options were vast and the restaurants were amazing . Everything super clean and the staff was so so nice and helpful always . Only issue - shower dispensers for shampoo and conditioner were terrible , had to resolve to use my mini ones because they would not work , and there was no body wash. Thank you for a lovely stay
Located perfectly on the most beautiful spot in Ocho Rios. Short walk or drive from major touristic attractions . We Loved the hotel spaces . Food options were vast and the restaurants were amazing . Everything super clean and the staff was so so nice and helpful always . Only issue - shower dispensers for shampoo and conditioner were terrible , had to resolve to use my mini ones because they would not work , and there was no body wash. Thank you for a lovely stay
8
Malorie
Jun 8, 2025
·
Stayed 4 nights
Overall we had a great stay! The hotel is in the middle of the city and Friday and Saturday night we heard loud music until 2:30 am from a night club, and we were on the 11th floor. Made it hard for us to sleep those nights. Other than that, it was great.
Overall we had a great stay! The hotel is in the middle of the city and Friday and Saturday night we heard loud music until 2:30 am from a night club, and we were on the 11th floor. Made it hard for us to sleep those nights. Other than that, it was great.
10
Bruno
Apr 27, 2025
·
Stayed 7 nights
Ocho Rios é uma cidade pequena e simples. O Hotel oferece toda a estrutura necessária para o hóspede não precisar de ir à cidade: várias piscinas, praia privada, vários restaurantes, lanchonetes, shows, área de jogos etc.
Ocho Rios é uma cidade pequena e simples. O Hotel oferece toda a estrutura necessária para o hóspede não precisar de ir à cidade: várias piscinas, praia privada, vários restaurantes, lanchonetes, shows, área de jogos etc.
10
Kayla
Oct 20, 2025
·
Stayed 7 nights
Amazing! Food was 10 out of 10! Service was great! Staff were super nice and fun! The property was beautiful! Great location all around! I will be back!
Amazing! Food was 10 out of 10! Service was great! Staff were super nice and fun! The property was beautiful! Great location all around! I will be back!
8
Valerie
Nov 6, 2025
·
Stayed 1 night
Centrally locatèd
Centrally locatèd
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Choice is broad and several venues are enjoyed, but food quality is inconsistent—buffets can be lukewarm or limited, authentic Jamaican options vary, and securing dinner reservations is often difficult.
Related guest reviews
6
Moriam
Sep 10, 2025
·
Stayed 7 nights
The Moon Palace has good facilities, and you’re always guaranteed a nice time. However, the standards have dropped considerably, and the resort could really do with a facelift. On the 10th floor of the North Block, there was paint droppings all over the carpet, which gave a run-down feel. In my room, the ceiling vent was left open — it took until the next day for someone to come and check it, even though I raised the issue twice with reception. It was unsettling, as I genuinely worried someone had climbed through. Housekeeping requests can also take until the following day to be fulfilled, which is not acceptable for a resort of this standard. The food is another major disappointment. Quality is inconsistent — sometimes overly salty, too fried or dry, and at other times tasteless. Dishes run out quickly, with trays often empty within the first half hour of opening and not replenished promptly. For several days, the resort ran out of oxtail and curry goat, which was very disappointing when visiting Jamaica. Even small things, like the waffle machine only making four waffles at a time, add to the frustration. Management really needs to observe the dining experience firsthand, as it falls well below expectations. I have visited the resort three times since 2021, but unfortunately, after this experience, I will not be returning.
The Moon Palace has good facilities, and you’re always guaranteed a nice time. However, the standards have dropped considerably, and the resort could really do with a facelift. On the 10th floor of the North Block, there was paint droppings all over the carpet, which gave a run-down feel. In my room, the ceiling vent was left open — it took until the next day for someone to come and check it, even though I raised the issue twice with reception. It was unsettling, as I genuinely worried someone had climbed through. Housekeeping requests can also take until the following day to be fulfilled, which is not acceptable for a resort of this standard. The food is another major disappointment. Quality is inconsistent — sometimes overly salty, too fried or dry, and at other times tasteless. Dishes run out quickly, with trays often empty within the first half hour of opening and not replenished promptly. For several days, the resort ran out of oxtail and curry goat, which was very disappointing when visiting Jamaica. Even small things, like the waffle machine only making four waffles at a time, add to the frustration. Management really needs to observe the dining experience firsthand, as it falls well below expectations. I have visited the resort three times since 2021, but unfortunately, after this experience, I will not be returning.
10
Sean
Jan 1, 2026
·
Stayed 3 nights
This place was awesome!!! Great property, great service, great all inclusive activities like kayaking, min catamarans , paddle boarding, water tricycles, ect ect ect . Water slide a ton of pools. Dauphin enclosure u can play and swim with dolphins at on site .. u name it they have and not much of the activity’s cost extra except the dolphins and excursions of course.. 24 hr room service, bottles of booze in room as well as a stocked fridge. Food was amazing in all restaurants and beach stands . If you don’t book here your making a mistake if your paying anywhere near the same price elsewhere.
This place was awesome!!! Great property, great service, great all inclusive activities like kayaking, min catamarans , paddle boarding, water tricycles, ect ect ect . Water slide a ton of pools. Dauphin enclosure u can play and swim with dolphins at on site .. u name it they have and not much of the activity’s cost extra except the dolphins and excursions of course.. 24 hr room service, bottles of booze in room as well as a stocked fridge. Food was amazing in all restaurants and beach stands . If you don’t book here your making a mistake if your paying anywhere near the same price elsewhere.
6
christopher
Jul 17, 2025
·
Stayed 2 nights
Couldn’t get into any restaurants so had to use the Buffett for every meal It was terrible Looks like they use most of the food from lunch for dinner
Couldn’t get into any restaurants so had to use the Buffett for every meal It was terrible Looks like they use most of the food from lunch for dinner
10
Veronica
Oct 8, 2025
·
Stayed 2 nights
Top tier customer service, clean room and facilities. The food was the only let down. We wanted authentic jamaican food, it was bland and tasteless and a disrespect to the jamaican culture. All the other cuisines were represented good and tasted authentic
Top tier customer service, clean room and facilities. The food was the only let down. We wanted authentic jamaican food, it was bland and tasteless and a disrespect to the jamaican culture. All the other cuisines were represented good and tasted authentic
8
April
Aug 3, 2025
·
Stayed 3 nights
The hotel and hotel grounds did represent a five star resort. The only complaints is the mattresses aren’t that comfortable unless you prefer a firm mattress. Also, the specialty restaurant aren’t good. The biggest lack was food not tasting good especially in comparison to the Hyatt ziva/zilara. Room service breakfast however was really good,
The hotel and hotel grounds did represent a five star resort. The only complaints is the mattresses aren’t that comfortable unless you prefer a firm mattress. Also, the specialty restaurant aren’t good. The biggest lack was food not tasting good especially in comparison to the Hyatt ziva/zilara. Room service breakfast however was really good,
4
Kim
Nov 24, 2025
·
Stayed 4 nights
The food was disappointing and lacked authentic Jamaican dishes. The entertainment was honestly the worst I’ve ever experienced, and we’ve stayed at several resorts in Jamaica. The hotel felt quiet, dull, and lacked the fun island vibes we’re used to. Overall, it just didn’t deliver the lively, flavorful Jamaican experience we expected.
The food was disappointing and lacked authentic Jamaican dishes. The entertainment was honestly the worst I’ve ever experienced, and we’ve stayed at several resorts in Jamaica. The hotel felt quiet, dull, and lacked the fun island vibes we’re used to. Overall, it just didn’t deliver the lively, flavorful Jamaican experience we expected.
8
Rhona
Aug 9, 2025
·
Stayed 2 nights
Food options for breakfast were good; lunch options good; dinner options were horrible.
Food options for breakfast were good; lunch options good; dinner options were horrible.
8
Shelly-Ann
Dec 22, 2025
·
Stayed 4 nights
The staff is great! Starting with the gate attendant, the majority of the staff we encountered were welcoming, courteous and accommodating. We also had an amazing time at the spa. One of the best spa experiences I’ve ever had. My masseuse, Lee, was GREAT! We enjoyed the dining at Pier8 and Gondola. Buffet was ok…someone in the kitchen there loves black pepper a bit too much. Momo is ok…not stellar. The Cafe treats were a hit.
The staff is great! Starting with the gate attendant, the majority of the staff we encountered were welcoming, courteous and accommodating. We also had an amazing time at the spa. One of the best spa experiences I’ve ever had. My masseuse, Lee, was GREAT! We enjoyed the dining at Pier8 and Gondola. Buffet was ok…someone in the kitchen there loves black pepper a bit too much. Momo is ok…not stellar. The Cafe treats were a hit.
8
Steven
Oct 18, 2025
·
Stayed 4 nights
The facilities were beautiful and the staff friendly, but the food was mediocre.
The facilities were beautiful and the staff friendly, but the food was mediocre.
4
Clifton
Oct 8, 2025
·
Stayed 1 night
The food at the buffet was not good. Cold and not tasty
The food at the buffet was not good. Cold and not tasty
Was this helpful?
AI-generated summary based on recent guest reviews
10
Perry
3 weeks ago
·
Stayed 5 nights
Weather was great, food was good always available, room very well maintained, staff was very reliable and friendly. Take a snack drink the ride from airport to moon Palace Resort is over an hour. When arrive at the resort you will love it.
Weather was great, food was good always available, room very well maintained, staff was very reliable and friendly. Take a snack drink the ride from airport to moon Palace Resort is over an hour. When arrive at the resort you will love it.
8
Kasrah
4 weeks ago
·
Stayed 7 nights
Staff are friendly and helpful. Selection of dishes are great at the buffet section. Room service is good. Pools are well maintained and clean. The club Noir has a vibe.
Staff are friendly and helpful. Selection of dishes are great at the buffet section. Room service is good. Pools are well maintained and clean. The club Noir has a vibe.
8
tyrone
5 weeks ago
·
Stayed 3 nights
Hall needs cleaning and air conditioning needs to be repaired.
Hall needs cleaning and air conditioning needs to be repaired.
6
Derek
Jul 21, 2026
·
Stayed 3 nights
Not enough to do not enough restaurants
Not enough to do not enough restaurants
8
Darline
Jul 12, 2026
·
Stayed 3 nights
On a scale of one to 10 I gave it an eight. Some of the staff are very nice. Some of the staff are just OK.
On a scale of one to 10 I gave it an eight. Some of the staff are very nice. Some of the staff are just OK.
FAQs about Moon Palace Jamaica - All Inclusive
Is parking available at the property?
Free valet parking is available on-site, and parking is also offered for guests. No reservation is required.
What type of breakfast is offered and what are the serving hours?
Breakfast is available, and guests can enjoy breakfast in the room. Specific serving hours are not mentioned.
Are pets allowed at the property?
No pets or service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in time is at 15:00 and check-out time is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge of JMD 10,000 per person. Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.
What is the location of the property in relation to key landmarks?
The property is located on the beach in Ocho Rios, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. It is 0.7 mi from Ocho Rios Craft Market and 0.8 mi from LandMark Plaza.
Does the property have a swimming pool?
Yes, there are 4 outdoor swimming pools, including a children's pool. The pools are operational year-round.
What are the policies for guests staying with children?
Children 3 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any specific requests regarding additional sleeping arrangements.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Ocho Rios trip?
What do room rates usually look like at Moon Palace Jamaica - All Inclusive in Ocho Rios?
Over the next 60–90 days, room rates at Moon Palace Jamaica - All Inclusive in Ocho Rios typically land around $429 a night for two guests, ranging from $154 to $661 on peak and off-peak dates.
When is it busiest or quietest to visit Moon Palace Jamaica - All Inclusive in Ocho Rios?
The busiest month at Moon Palace Jamaica - All Inclusive in Ocho Rios is December, when demand peaks, and May is the quietest month for crowds and availability. If you prefer fewer people, plan for early summer; expect the resort to be liveliest around year-end.
Which month is cheapest to stay at Moon Palace Jamaica - All Inclusive in Ocho Rios?
September is the cheapest month to stay at Moon Palace Jamaica - All Inclusive in Ocho Rios, averaging about $342 a night; March is the priciest at about $596. September’s lower rates come even though May is the quietest month for crowds.
What’s the neighborhood like around Moon Palace Jamaica - All Inclusive in Ocho Rios?
Moon Palace Jamaica - All Inclusive sits in Saint Ann, close to attractions like the Ocho Rios Craft Market, Turtle Beach, and Shaw Park Botanical Gardens, making it easy for families and couples to mix beach time with local sightseeing. The property’s themes lean toward Beach / Coast, Family and Spa / Relaxation, which suits both restful escapes and activity-filled days.
How do Moon Palace Jamaica - All Inclusive’s prices compare with other hotels in Ocho Rios?
Moon Palace Jamaica - All Inclusive is cheaper than 6 of 10 comparable hotels in Ocho Rios, with a typical median of $479 a night versus about $749 for its peers.
How does the nightly price at Moon Palace Jamaica - All Inclusive in Ocho Rios compare to recent weeks?
The current price at Moon Palace Jamaica - All Inclusive in Ocho Rios is $416 per night for 2 guests, which is low for this hotel: about 15% below its $489 average over the last 60 days. Most nights over that period fell between $270 and $696.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 367.9344238555908USD
- 2026-09-20: 320.6412100921631USD
- 2026-09-21: 322.36919053955074USD
- 2026-09-22: 341.5823979949951USD
- 2026-09-23: 341.5823979949951USD
- 2026-09-24: 371.47680654296875USD
- 2026-09-25: 351.29159038085936USD
- 2026-09-26: NO DATA
- 2026-09-27: 324.85569999999996USD
- 2026-09-28: 320.7486505615234USD
- 2026-09-29: 315.74809717407226USD
- 2026-09-30: 320.7486505615234USD
- 2026-10-01: 350.99999127197265USD
- 2026-10-02: 384.1667976043701USD
- 2026-10-03: 670.7861265624999USD
- 2026-10-04: 321.4801005126953USD
- 2026-10-05: 297.9999965820312USD
- 2026-10-06: 301.8977USD
- 2026-10-07: 310.747578817749USD
- 2026-10-08: NO DATA
- 2026-10-09: NO DATA
- 2026-10-10: NO DATA
- 2026-10-11: 391.68360187988276USD
- 2026-10-12: 309.9999795166015USD
- 2026-10-13: 311.0809USD
- 2026-10-14: 328.0100078521728USD
- 2026-10-15: 313.60503289184567USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: NO DATA
- 2026-10-19: 328.6066229919433USD
- 2026-10-20: 328.2994USD
- 2026-10-21: 328.6066229919433USD
- 2026-10-22: 373.6114633544922USD
- 2026-10-23: 465.76417333068844USD
- 2026-10-24: 465.76417333068844USD
- 2026-10-25: 335.0358859008789USD
- 2026-10-26: 342.8938583312988USD
- 2026-10-27: 337.17898521423336USD
- 2026-10-28: 309.3188342651367USD
- 2026-10-29: 308.7851USD
- 2026-10-30: 374.9999921722412USD
- 2026-10-31: 413.24399999999997USD
- 2026-11-01: 373.72058531799314USD
- 2026-11-02: 371.46836404113765USD
- 2026-11-03: 372.18271880187984USD
- 2026-11-04: 377.18327218933103USD
- 2026-11-05: 419.33062344665524USD
- 2026-11-06: 418.61626868591304USD
- 2026-11-07: 420.6031291687011USD
- 2026-11-08: 395.75667112426754USD
- 2026-11-09: 364.3247463714599USD
- 2026-11-10: 359.99997847290035USD
- 2026-11-11: 362.18164705810545USD
- 2026-11-12: 415.0000053497314USD
- 2026-11-13: 411.4726510162353USD
- 2026-11-14: 412.99997316284174USD
- 2026-11-15: 354.9999855834961USD
- 2026-11-16: 292.99998617706296USD
- 2026-11-17: 351.9999898498535USD
- 2026-11-18: 350.0375110321045USD
- 2026-11-19: 375.3633USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Airport shuttle fee: JMD 10000 per person (roundtrip)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Activities
Swimming pool
Private beach
Garden
Beach (Nearby)
Scuba Diving
Billiards
Playground
Child Pool
Pool Outdoor
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Kids Club
Poolside Bar
Packed Lunches
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi