Azul Beach Resort Negril, Gourmet All Inclusive by Karisma

Room was clean. All staff courteous.

Not at all a “5 star” resort, barely 3.5. Definitely won’t be returning. Pros: spectacular beach, decent beds and well-sized rooms. Cons: humid room with mildew smell, lack of towels at, poor food quality, “ocean view” room with no view of ocean, room not ready at check-in time, oddly cumbersome check-out process.

Awesome

Toiletries needs attention

We thoroughly enjoyed our stay at Azul Beach Resort in Negril. The best part was having the beach just steps from our room. The food was fantastic, and the staff were friendly and accommodating. Our beach dinner with Damien was a highlight. He promised it would be a night we would never forget, and he was absolutely right. A few details kept this from a higher rating. There was some inconsistency with room towels. Most days housekeeping left two, but on some days we had only one. Aside from our arrival day, we never received a bath mat, hand towels, or face cloths. After a rainstorm, the pool outside our swim-up room became unusable. We expected it could be cleaned within 24 hours, but it took four days before it was usable again. This was disappointing since we paid extra for the swim-up feature. The hotel mentioned they would send a gift basket to compensate for the loss of this service, but it never arrived. We were also approached daily to attend a 45–50 minute resort presentation in exchange for a “gift.” Although we were told it was not a timeshare presentation, we declined multiple times and found the repeated requests intrusive. Overall, a beautiful resort with wonderful staff and memorable experiences.