Name: The Clara Hotel Plano Tapestry Collection by Hilton
Address: 8201 Preston Rd, Legacy Park, Plano, Texas, United States of America, Plano, Collin County, US
Price range: $123–$390 per night
Rating: 7.85

What guests think

At NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, travelers praise the industrial vibe, friendly staff, convenient location near Legacy West, and good value, while some note inconsistent climate control.

Many enjoy the bar, pool area, gym and sauna, with dog-friendly policies plus a handy local shuttle and EV chargers. Common downsides include very small bathroom sinks and sliding doors with limited privacy, firm mattresses, patchy TVs, and missing in-room fridges or microwaves unless requested. Several reviews also mention water or hot water outages, pool closures or cleanliness issues, occasional odors, and slow maintenance or service miscommunications. Overall, expect a stylish, minimalist loft stay in a convenient area, best for travelers comfortable with pared-back amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar, pool, gym and sauna are appreciated, and several reviews note a handy local shuttle and EV chargers. However, guests report intermittent pool closures/cleanliness and periodic water or hot-water outages.

Related guest reviews

6

Alfredo

Jun 7, 2025

·

Stayed 1 night

the pool was dirty and not working, also please bring back the short ribs, also one employee told the other employee at the front desk he was too loud on the phone in front of guest. which actually he wasn't, he was just doing business

10

TLisa Regina Marcus

May 19, 2025

·

Stayed 4 nights

This is my 2nd time staying at this property and both stays were pleasant. The staff is friendly and greet you each time you return to the hotel. The area was nice with convenient shipping and dining options a short distance away. There are several food options in the same parking lot. There is plenty of parking at no charge. Also, has EV charging stations.

6

christopher

May 31, 2025

·

Stayed 1 night

Was not happy that pool was closed for private event could of advertised that before booking

10

Erin

Mar 4, 2025

·

Stayed 3 nights

All staff members were excellent and very attentive! The shuttle was a bonus for us since we were going to and from the Star for the weekend events. Highly recommend and will reserve this hotel if we ever come to that area again!

2

Daniel

Jul 28, 2025

·

Stayed 1 night

Worst experience my wife & I have ever had at a Hilton Property! The AC didn’t work in the first room…The TV didn’t work & the thermostat was ripped off the wall in the second room…Finally at 9:30pm we were moved to the third room! Pictures; The bottom of the AC was ripped off @ exposed…The TV would not work at all…Lastly, two pictures of the filthy, unsafe to swim in pool. STAY AWAY!!

8

Darek

Apr 25, 2023

·

Stayed 5 nights

They shut the water off to the building from 9 am to 5 pm without notifying the guest. That would have been great to be aware of prior to going to the gym at 8:30.

10

Gregg

Jul 13, 2025

·

Stayed 2 nights

Great customer service! Everyone at the desk was friendly and personable during our stay. The rooms were very clean and cute! Loved the industrial NY loft feel. The beds are extra firm which was my only complaint and they really need softer sheets and heavier blankets because it does get very cold with the excellent A/C but I did ask for blankets and they provided them. Bar staff was friendly. Pool patio is VERY slippery. Sauna was nice. Pool was clean, a hot tub would be a perk! We are looking forward to staying again! And again! The price was perfect!

10

Rosann

Apr 29, 2023

·

Stayed 2 nights

Great place. Very clean and comfortable, and the staff is very helpful and friendly. One minor problem was that the air conditioning rattled. A big plus was the free shuttle service within 5 miles of the hotel. Take advantage of it if you're heading to Legacy West because parking is really bad there. Will stay here again.

4

Randy

Jan 31, 2025

·

Stayed 3 nights

The potable water supply was off when we arrived. Couldn’t use the restroom; wasn’t offered any bottled water to drink. The water supply was off twice more during our stay. There wasn’t hot water for entire day due to mechanical issues. The guests were offered Hilton points for the inconveniences which basically forces the guests to stay at a Hilton to make use of the points. No confirmation was given as to how many free Hilton points the guests were getting or if we even got them.

10

Garry

Jul 14, 2025

·

Stayed 2 nights

Great Hotel, loved the bar and the restaurant had great food. The pool was perfect and the rooms were very industrial.

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Cleanliness

Many guests found rooms and common areas clean. Recurring issues include musty or sewage-like odors, mold/mildew, pests, and occasional dirty linens or missed housekeeping.

Related guest reviews

6

Alice

Aug 7, 2025

·

Stayed 2 nights

Mold in the bathroom and the whole room is spelled mildewy

2

Emma

Jun 29, 2025

·

Stayed 2 nights

This property has nice curb appeal and I’ve stayed here a few times before. I do not believe I will return due to the ant problem in my room. I never brought food or drinks other than water in the room and I woke up to ants in my bed, suitcase, and all over the floor by the air condition unit. I am highly concerned and I had to ask housekeeping for trash bags to put my clothes in.

6

Parisa

Nov 19, 2025

·

Stayed 3 nights

Hallways smelled like sewage. Our shower temperature was very hard to control. Terrible wifi. The room was clean. Bed comfortable

4

Jennifer

Mar 7, 2023

·

Stayed 2 nights

The room was dirty. There was hair on the sheets, something strange in the shower and vomit under the beds. Was given a new room, but was still grossed out. The beds were supposed to be Queen size they looked smaller than a Full. All of the floors, walls, everything is cold concrete. The bar in the lobby closes at 11. Oh and we had to bring an extra child with us last minute. When I asked the front desk if they had cot or roll away It would not have never fit in the room. Felt more like an overnight stay at the local county jail. Would not stay here again.

6

Adriana

Aug 16, 2025

·

Stayed 2 nights

To start got there at 4:30, checked in and room wasn’t ready. We had issues with the shower not turning on, dryer wasn’t working, and the day we were checking out there was a foul order coming from the bathroom. When we went to shower again there was black stuff on the shower floor that smelled so bad.

2

Moses

Oct 13, 2024

·

Stayed 2 nights

Moldy sheets

10

Desere

Sep 22, 2025

·

Stayed 2 nights

Modern hotel. It was clean and very relaxing. Didn't get to try the amenities but overall happy with my stay

10

LaTarra

Aug 4, 2025

·

Stayed 2 nights

Beautiful hotel. Very clean. Nice environment

2

Tameka

Jul 5, 2024

·

Stayed 1 night

The hotel was horrible. Had a very nasty smell

4

Alexus

Apr 17, 2024

·

Stayed 2 nights

The hotel is really nice and modern. However, there’s no cleaning service. no one came to take dirty towels and change the sheets or make the bed. there was a bug in my shower. Lastly, the comforter was filthy. It’s clear they don’t wash the comforter/ duvet cover.

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Rooms

Industrial loft-style rooms feel modern but minimalist, with very small bathroom sinks and sliding doors that limit privacy, limited lighting/storage, and mattresses that many find firm. A/C performance varies, TVs can be unreliable, and fridges/microwaves are not standard unless requested.

Related guest reviews

10

Carrie

Jul 21, 2024

·

Stayed 3 nights

I love everything about this hotel! My only complaint which is minor in comparison to everything is that the rooms don't have mini fridges or microwave. Other than that, this is my favorite hotel and is my go to!

2

Kelly

Jun 30, 2024

·

Stayed 1 night

The bath sink is tiny, like an airplane or train bathroom. It was virtually impossible to use it without splashing water everywhere. Very loud a/c unit on the window that ran continuously.

8

Sophia

May 19, 2025

·

Stayed 2 nights

Was a little baffles that there was not a refrigerator or microwave in my room to only find out the last night we were in the room that you have to request them...other than that everything was fantastic. A big thank you to Jon for all his help as well.

6

Allison

Sep 13, 2024

·

Stayed 3 nights

The front desk staff at this hotel were lovely! The room was clean and so was the rest of the hotel. My experience was nice but some parts of the room were a little odd: 1. The narrow bathroom sink faces east to west making it difficult to use without leaning very far over the sink. However, the bathroom mirror extends far away from the wall, blocking access. The mirror is SO close to the sink there was actually a warning sticker on the mirror, "Warning: objects in mirror are closer than they appear, please mind the sink". 2. The bathroom is a false wall and the door is a sliding door. So if you have the the AC on in the room, the bathroom cannot warm up, there\'s also a lack of privacy should you be sharing with another person. 3. My room did not have any hooks to hang a towel. There were 2 brackets which looked like they USED to be hooks. 4. I left a "Do not disturb" sign on my door and my room was still cleaned and the sign was removed. This is a minor grievance - a clean room is a great thing but sometimes you want privacy 5. The light on the AC unit shines right in your eyes when you\'re in bed. Better placement of the AC would resolve this. 6. The floors are concrete, keeping in mind the bathroom is small and only has a false wall and a small bath mat - it\'s pretty easy to get water on the floor and accidentally slip after a shower. 7. Bed was very clean, but sheets weren\'t soft. There also wasn\'t a top sheet? It was a quilt slipped between two sheets vs. a duvet.

6

Ruben

May 19, 2025

·

Stayed 2 nights

Cons: Sink too small in Restroom. Need more hooks in restroom. Need place to hang close in room (more feasible than the lower shelf). Mattress was a bit doozy hard. Plus: Parking. location. Quietness. Comfy pillows. Great TV viewing options.

6

Lisa

Nov 3, 2025

·

Stayed 2 nights

Clean. No fridge in room and no ice machines.

8

Kaegan

Mar 29, 2024

·

Stayed 2 nights

The size of the room was perfect and the staff was so nice and very helpful. The only thing I didn’t like was that there was no mini fridge.

8

Beverly

Aug 17, 2025

·

Stayed 2 nights

Service was great, but the beds are extremely firm, so it was hard to get comfortable!

8

Ana

Oct 31, 2024

·

Stayed 2 nights

Everything was fine The only thing I didn’t like was that we couldn’t control the air it got real hot at night and we couldn’t change the air conditioning because it was locked which I didn’t appreciate My husband and I have traveled a lot and been in many hotels and this is the first time this has happened. So for this reason we won’t be back it night not be a big deal to a lot of people but for us it was you want to be comfortable and relaxed where u stay especially where u sleep

8

Benjamin

Apr 16, 2024

·

Stayed 1 night

Never stayed at this type of Hilton. It was a unique hotel. I did like the industrial feel of the rooms. Our pull shade on the window was broke and did not go up or down. I liked the exposed concrete on the floors in the rooms. At night time there is not enough lighting in the room.

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Service

Staff are frequently described as friendly and accommodating. Still, multiple reviews cite slow or unhelpful maintenance, miscommunication, billing/deposit frustrations, and inconsistent problem resolution.

Related guest reviews

10

Dawn

Apr 29, 2025

·

Stayed 4 nights

John, the night manager ensured my stay was perfect. Thank you for going the extra mile.

10

Jackie

Feb 24, 2024

·

Stayed 1 night

very comfortable, nice, and clean. Jon Henry was quick and friendly very buttoned up. Very nice front desk staff.

10

William

Jun 29, 2024

·

Stayed 1 night

Awesome stay! Ayinde, Charles and staff were excellent ambassadors to Hilton and NYLO. I can actually say that this was the best customer service I have had in 10 years at a hotel. Hotels.com did not have my payment sent to Hilton and the staff rectified this issue. They actually were the key part of the problem solving, Hotels.com customer service did not help at all… they just said to “check back with the front desk to see if it was solved and paid” several times on the phone. The front desk staff was very communicative and let me know that it was resolved. We frequently use this hotel and will continue. It has great proximity to restaurants and its amenities are top notch.

10

gunter

Nov 18, 2024

·

Stayed 1 night

Great facility and location. The hotel is very clean and secure. Very well situated for shopping and night life. The bed was very comfortable. I loved the NY and modern-industrial vibe. Jon Henry at the front desk was extremely friendly and helpful.

2

Christopher

Apr 21, 2025

·

I asked several times for items that they said that they replaced and they didn’t then when I asked the final time they said that the house keeping left for the night and that I had to come get it it. This was over two days. Sydney was extremely rude and was completely unprofessional. When I came down to ask for the items she said that she didn’t have them anymore. I started to film her and she finally seem to find them! I reported them to corporate as I am I Hilton diamond member. I will never stay here again. They catering more to prostitution that I saw in the halls than higher end clientele. I also had to call for help 4 times in the restaurant because there was no one available to take our order each time we wanted service. The service here is horrible. I will request for our money back.

6

Robin

Sep 27, 2025

·

Stayed 1 night

I did not have breakfast. The front desk staff was nice & helpful. The maintenance guy that came to my room to fix the tv, which was never fixed, said he was going to go “check a switch” & would come back. This was @ 9:00 pm & by 9:45 he still was not back. I called downstairs & told the front desk guy to cancel him coming back. Really frustrating & ridiculous! The tv guide on the tv does not match the channels. I found ABC on the on screen guide, clicked it but it was not ABC but the History Channel. None of the tv stations were correct. The guy who came to my room had no idea what the hell the issue was or how to fix it! Also, there was no thermostat on the wall—was completely gone. Only way to control a/c was on the unit itself & “auto” did not work. I had to turn it down to 61 to get the room cooled down. A very disappointing & frustrating stay! Will not ever do a NYLO property again.

2

Raynea

May 24, 2025

·

Stayed 2 nights

Our experience at the Nylo was highly disappointing. Still waiting to speak with the manager regrading the stay.

10

Ashley

Aug 1, 2025

·

Stayed 3 nights

The property is nice and a great location. The staff was efficient and attentive. I truly enjoyed my stay.

2

Rebecca

Jan 3, 2025

·

Stayed 1 night

We really do like this place but management was extremely unprofessional and unwilling to honor her commitment to us. We booked the presidential suite and were looking forward to that specific room. Unfortunately, we were told 2 days before our trip (18 days after booking) that they couldn't honor our pre-paid stay due to overbooking. The manager offered a different room but it wasn't comparable to what we booked. She said she couldn't comp our room but agreed to provide a voucher for another stay to make up for the error. I accepted this resolution and was prepared to put the situation behind us and enjoy our stay and return visit. When we arrived, we learned they booked us 2 rooms for the same night. When we explained to the front desk that this was not what was offered and that we didn't need 2 rooms for the same night, they contacted the front desk supervisor. He called us later that evening to tell us that the manager said we needed to use both rooms that night and that they couldn't provide a voucher for another night. We ran into the manager later that night who told me she never agreed to the voucher for another night and never said that word at all to me. It is very disappointing and disheartening that she would tell me I was mistaken and not honor her commitment to us to make this situation right. If she honored her commitment, I would have rated this hotel positively but she was willing to throw away a long time customer for what amounts to around $150.

2

Daniel

Apr 29, 2023

·

Stayed 1 night

I requested late checkout. When I was a few minutes late because of some travel delays they charged me $50. Since the first time I called then they were rude about each and everything.

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Location

Convenient for Legacy West, The Star, and many restaurants and shops; several guests felt the area was safe. Easy access for local errands and outings.

Related guest reviews

8

Alfredo

Oct 26, 2024

·

Stayed 1 night

Awesome property n location

10

Morgan

Sep 29, 2024

·

Stayed 3 nights

Close proximity to a lot of different areas

10

Theresa

Feb 24, 2025

·

Stayed 3 nights

Great location, Clean, and current! Staff was friendly. I would stay here again.

10

TLisa Regina Marcus

May 19, 2025

·

Stayed 4 nights

This is my 2nd time staying at this property and both stays were pleasant. The staff is friendly and greet you each time you return to the hotel. The area was nice with convenient shipping and dining options a short distance away. There are several food options in the same parking lot. There is plenty of parking at no charge. Also, has EV charging stations.

8

Sara

Jun 2, 2025

·

Stayed 2 nights

Great location . Good proce

10

LeTisha

Dec 8, 2024

·

Stayed 1 night

My husband and I had a staycation date weekend and chose this hotel. This hotel was in the area of Legacy West for shopping and dining. Great hotel excellent bar.

10

Rasila

Oct 8, 2023

·

Stayed 2 nights

Great hotel! Close to Legacy shops, Frisch and easy to get to.

10

Rafiq

Dec 11, 2024

·

Stayed 1 night

Stayed here numerous times during my visits to Dallas. Great location.

8

Timmy

Feb 16, 2025

·

Stayed 2 nights

I liked being near restaurants and shopping areas.

10

William

Oct 7, 2023

·

Stayed 1 night

Great location and great hotel

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Dining

On-site bar and restaurant earn praise for good drinks and meals, and breakfast is often enjoyed. Some note limited hours, slow service, or higher prices.

Related guest reviews

6

James

Jun 5, 2025

·

Stayed 1 night

Very clean. Food could be better for the price.

4

eric

Feb 19, 2025

·

Stayed 1 night

I have stayed at the NYLO Las Colinas many times and every stay was stellar. This was my first time at the Plano NYLO and I will not go back. Bar closed early on a weekend night because nobody was there (until we showed up). We ended up finding somebody and she was nice enough to get us a couple of drinks. We were able to sit by the pool but could not get in pool because it was closed. I have sat in the Las Colinas pool well past midnight, but Plano was closed. AC was leaking onto the floor in the bedroom and got some of my belongings wet. But the big issue was that when I charged our drinks to the room, something in their system got messed up. Nothing to do with me. They called our room and woke us up Saturday am but we didn’t answer. So they called my mobile. I went downstairs and the lady seemed to be able to get it to work fine without issue. I thought that was the end of it. We checked out and then they chased me down in the parking lot because their system didn’t process the payment, but I could see it on my Apple card transaction list and it had worked fine. I kept showing them and they clearly did not know how to work their own system. So I spent 15 minutes trying to leave while waiting on them to figure it out. Their solution was to charge me twice and said the extra charge would drop off. I told them they should just comp the drinks and let it go because they had already irritated me by not knowing how to work their own system, waking us up, and wasting our time.

10

Timothy

Mar 12, 2025

·

Stayed 1 night

I really loved their signature scent upon entry. I loved the dining options at the hotel as well.

10

Linda

Feb 7, 2025

·

Stayed 1 night

Great location to restaurants and shopping. Enjoyed our drinks at the bar. Would definitely stay again.

2

Christopher

Apr 21, 2025

·

I asked several times for items that they said that they replaced and they didn’t then when I asked the final time they said that the house keeping left for the night and that I had to come get it it. This was over two days. Sydney was extremely rude and was completely unprofessional. When I came down to ask for the items she said that she didn’t have them anymore. I started to film her and she finally seem to find them! I reported them to corporate as I am I Hilton diamond member. I will never stay here again. They catering more to prostitution that I saw in the halls than higher end clientele. I also had to call for help 4 times in the restaurant because there was no one available to take our order each time we wanted service. The service here is horrible. I will request for our money back.

10

Andrea

Jan 30, 2025

·

Stayed 3 nights

This is my go to hotel. Food, drinks, great staff, comfortable rooms. Good for solo travelers. Courtyard area is so nice with a pool and fire. Nice workout room and sauna.

10

Stephen

Dec 3, 2023

·

Stayed 4 nights

Absolutely a great experience, the breakfast in the morning was absolutely top notch, the location was fantastic, and I highly recommend this hotel.

10

Tom

Mar 16, 2025

·

Stayed 3 nights

The front desk attendants greeted me warmly and pointed out the benefits that the hotel offers. In particular, I enjoyed two excellent meals at the restaurant on site.

10

Gregg

Jul 13, 2025

·

Stayed 2 nights

Great customer service! Everyone at the desk was friendly and personable during our stay. The rooms were very clean and cute! Loved the industrial NY loft feel. The beds are extra firm which was my only complaint and they really need softer sheets and heavier blankets because it does get very cold with the excellent A/C but I did ask for blankets and they provided them. Bar staff was friendly. Pool patio is VERY slippery. Sauna was nice. Pool was clean, a hot tub would be a perk! We are looking forward to staying again! And again! The price was perfect!

10

Garry

Jul 14, 2025

·

Stayed 2 nights

Great Hotel, loved the bar and the restaurant had great food. The pool was perfect and the rooms were very industrial.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$124
March	$130
April	$134
May	$134
June	$141
July	$129
August	$125
September	$122
October	$127
November	$112
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $132	3 $132
4 $132	5 $145	6 $156	7 $156	8 $142	9 $145	10 $156
11 $134	12 $151	13 $145	14 $145	15 $132	16 $133	17 $133
18 $125	19 $161	20	21 $145	22 $126	23 $126	24 $126
25 $127	26 $159	27 $199	28 $159	29 $126	30 $129	31 $126

The Clara Hotel Plano Tapestry Collection by Hilton

Prices for The Clara Hotel Plano Tapestry Collection by Hilton

Monthly average prices

About this property

Location

Room options

Presidential Suite, 1 King Bed

Room, 2 Double Beds

Suite, 1 Bedroom

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Roll-In Shower)

Deluxe Room, 1 King Bed

Room, 1 King Bed

Junior Suite, 1 King Bed

Room, 2 Double Beds, Accessible (Hearing)

Guest reviews of The Clara Hotel Plano Tapestry Collection by Hilton

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Clara Hotel Plano Tapestry Collection by Hilton

Considering this hotel for your Plano trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $161
20 $136	21 $136	22 $390	23 $144	24 $132	25 $123	26 $123
27 $123	28 $145	29 $156	30 $145