Homewood Suites by Hilton Virginia Beach/Norfolk Airport

Person at the front desk didn't know what rewards was, which was how I had already paid, and tried to charge me again. Just seems to be the new normal, with everything, so just be sure you don't pay twice if you stay here. Heater for the hot tub and pool is broken as of 11/7, so hopefully they get on fixing that, although they did both smell and seemed neither had been treated in days so doubtful they really care about either of those. The room and breakfast, however, were top notch

Tight for having 2 rooms. On site grills old not clean. Pool decent but freezing . Available kitchen supplies minimal...could do better. Stove top would not even heat water. Staff excellent. Breakfast typical and appreciated. Overall would stay again.

Elevator closest to our room was out of order most of the trip with my husband being handicap that wasn’t very convenient. ice machines on the bottom three floors didn’t work so if you had to go to the fourth or higher floors to get ice, but then there was not an ice bucket or a bag in our room so luckily it had a little kitchenette and there was a pot for cooking that I could use to get ice The breakfast was pretty good and the front desk staff was very nice upon check out, we were totally be emailed a receipt still haven’t received it. Not sure why they couldn’t print one. especially since they were holding $100 for incidentals

Pool was dirty hot tub cold dirty Very sad that is why we rented it Staff was great Room good other than toilet shock around when you sat on it

Very convenient access to highway, yet quiet. Staff was friendly. Could use more available parking. Breakfast also ended too early in the morning. Some slight disrepair in the room with fixtures and such. Not a very comfortable bed.

So much more than I expected!! The pool is perfect and it was lit up blue/purple at night. The shower was to die for. There was always someone at the desk. Huge tv. Great parking. Nice size room. I'll stay here again!

Overall, it was satisfactory. But I was very disappointed that the hot tub was not working, when I checked in, they're telling me all of the hours for the pool and didn't even mention that.

Great location. I wish the breakfast had some kind of pancakes or waffles. Pool was warm

I liked that they had available parking and the property looked to be clean to my eyes.. The rooms were nice and spacious...full size refrigerator was a plus .. everything aside fromi the strong chemical cleaning smell that engulfed my room it was overall pretty nice stay. The gum equipment was not working the best tho

Room and service was fantastic but pool was dirty, hot tub was not working and very limited breakfast. Would have liked a better variety for breakfast.

The room was very clean and nice

The room and facilities were clean.

For the price I was disappointed. There was an oder and stuffiness throughout the hotel and our room. Our room was dirty with mold in the shower. Cleaning supplies/ garbage left all over the floor near the exit. A room key was misplaced and when we asked for a new one all the staff asked for was the room number. No name, no ID, no questions. Anyone could’ve just walked right into our room. Overall just a very uncomfortable stay.

The outside of the property was very nice, but unfortunately, our room was not. It appeared it hadn’t been cleaned in months and I was totally disgusted! Carpet, lamp shades and curtains in every room was stained. Bathroom fixtures were rusted. It was not a very pleasant stay at all and we ended up checking out earlier than expected. The manager apologized for the condition of our suite, but it left a horrible impression and we will never return.

The staff was awesome! And the place was so clean and fresh smelling. Definitely a winner!

The hotel was booked so I imagine the staff was very busy BUT… hotel was honestly filthy. We would search for a table in the morning at breakfast that was clean and it was a struggle. The rooms definitely were not cleaned. My husband found a yogurt cup and spoon with splatter under the main bed. We had four people and were given two towels. Trash was not taken out. The hide a bed did not have linens. We did ask for linens and hotel was responsive in reasonable time. Staff was friendly. The only cleaning staff I saw was consistently on phone or FaceTiming. As a family with small children I’m thankful we brought some cleaning supplies along because we definitely had to use them to tidy up the room!

I come here every 2 months. This hotel did a 180 turnaround. Plenty of luggage carts, hallways clean and smelling FRESH, breakfast lots of variety, rooms cleaned spotless, friendly staff. Great hotel!

There were shoes left in the room from another guest, the pullout couch/bed sheets were full of crumbs and hair. The hallway on the 4th floor smelled AWFUL. Staff was friendly.

I booked a suite so my son could stay on the pull out couch and each adult would have their own bed. We were unable to use the couch because the smell in that room was so awful. The fridge smelled so bad it was unusable. It smelled as if someone had vomited everywhere in the room and it was never cleaned properly. You could visibly see streaks from lack of cleaning on all surfaces of the counters, etc. We didn't use the kitchen area at all due to the smell and grime left on surfaces. We couldn't even put bottled water in the fridge due to the overwhelming, gagging smell upon opening the fridge. On our 2nd night upon returning to the hotel we were yelled at by the night staff for walking on the wrong side of the hall after he had apparently mopped, which wasn't evident from a wet floor or any other indication. Overall, worst experience in a Homewood Suites I've had, which was disappointing as I've stayed at several over the years that have been great.

The bar outside plays very loud vulgar music on the weekends. If that’s what you like, this is the place for you. The shower had mold at the bottom. Housekeeping never cleaned the room in the 3 days I was there. The food during breakfast was okay but not great.

I loved the size of the suite - especially the bathroom! And it was a great price!!

Lots of trash near the front door. We could not get a luggage dolly to haul our luggage with all of the dog's goods from the 4th floor to the lobby to check out after waiting for an hour to get one. the room itself was well appointed and comfortable. Overall a good stay

Very convenient to stores and shops. The room was spacious

Very large rooms with comfortable bed. Even though the hotel is next to the highway the rooms are sound proofed and I didn’t hear any traffic noise. Very nice place and staff was great.

Very nice hotel! Staff was friendly and food was good. Sofa bed mattress had a big stain on it but the rest of the room was clean. Little bit of road noise from the highway.

Very convenient access to highway, yet quiet. Staff was friendly. Could use more available parking. Breakfast also ended too early in the morning. Some slight disrepair in the room with fixtures and such. Not a very comfortable bed.

The room was not equiped with all the amenity mentioned. One of the light didnt work. Kitchen had no pots or pan. No extra pillow available. The AC didnt work.

Rooms need to be upgraded. Rugs are dirty. Dishwasher broken. Furniture worn out. Lamp missing next to bed. Staff very friendly and bed was very comfortable. Would probably not stay there again

We enjoyed the large room and great breakfast every morning. Front desk staff very friendly.

Nice size rooms, very comfortable.

Always a pleasure seeing crystal at the front desk. She always has a smile on her face and says hello to me by my name. She makes me feel special and not just a customer. Very pretty as well. Room and hotel CLEAN. I love this hotel, I keep visiting it from Florida

Totally dissatisfied the service was horrible, i asked how the receptionist was she replied “ what can i do for you. “ It didn’t get better or more inviting from there , I received 1 word answers. And was the most underwhelming experience I’ve ever had at a hotel for work or business. Then I asked for WiFi password as it was not written down on my key slip , she said I don’t know , yeah I don’t have it. Then there is no password which obviously is not true. She then said try your last name and room # which didn’t work. I then asked her to find the password or contact someone who knows it and it was as tho I was asking her to help my dig a trench! No uniform on her no name badge , no distinguishing information and poor attitude when I simply was just trying to get WiFi Then I arrive on the floor of my room and as soon as I step off the elevator the overwhelming stench of weed being smoked in the elevator and the building was insane. Then I smell a new smell , the distinctive smell of vomit , I come around the corner and see a trashcan in the hallway filled with what appeared to be vomit and vomit down the hallway as well. Absolutely disgusting. If it wasn’t a work trip and I didn’t just drive 5 hours from DC to be in position to report to Norfolk base at 0600 I would’ve asked for refund and left but I literally had 6 hours to sleep and was exhausted from the drive. Horrible horrendous experience and would like refund or compensation.

Incredibly friendly staff!

The staff all were great.Friendly and efficient. Room was comfortably furnished. Very clean. Had all the amenities and breakfast was good.

My mother and I came to stay the day before her surgery so that we were close to the hospital. The evening check in person, Kimberly, was simply amazing! She went above and beyond in every aspect of her job. She is an asset to the hotel. The hotel was clean, quiet, and definitely one that I have on my list to stay at again.

Staff was extremely helpful and friendly from check in to check out. Breakfast was delicious and hot. Staff there also kept it well clean, organized, and fully stocked.

Unfortunately the cleaning staff did not come to clean our rooms after we requested it and they never came by to take our trash out and intially refused to give us extra towels and washcloths.

Staff was very helpful

Night shift front desk clerk in a car in front and even went back to the car after finally getting out to do their job. Worse stating “I don’t know what you want me to do.” Biggest balls ever. Like if it was her last night at work anyways. Of course the guy in the car with her never even looked up from his phone. Strangest and rudest situation at 3 am.

We enjoyed the large room and great breakfast every morning. Front desk staff very friendly.

Hotel is very convenient by the highway. Suites are spacious and clean. Staff is very kind.

Great area as far as location to restaurants.

Very convenient to stores and shops. The room was spacious

Good for easy access to gas and highway; however, not picturesque or a place to just enjoy without venturing into town

Relatively close to the airport.

Very convenient access to highway, yet quiet. Staff was friendly. Could use more available parking. Breakfast also ended too early in the morning. Some slight disrepair in the room with fixtures and such. Not a very comfortable bed.

Room was clean, plenty of room for 2 people, location was near stores , restaurants, and fuel.

Location was perfect - minutes from the airport and right next to the highway. This is great option for a short or long-term stay that budget friendly, as well.

Good location.

It was a great stay. The rooms are spaciaous and clean. The breakfast was good, I wish there were more options for vegetarians. It is about 20 mins drive from the Virginia beach.

The property is much cleaner than VB Ocean Front Resorts. Loved the convenience of nearby restaurants and shopping. Staff very friendly and helpful. Did not like how the bathroom suite needed updating and repairs (likely not from staff but budget cuts of corporate). Did not like the smell of marijuana late at night. Did not like false advertisement (no game room at all-one of the main reasons I chose this hotel in order to make our stay phone with grandchild-spent more money than planned to keep him entertained because of this). Do not reserve this based on the amenities of a game room. Lastly, there was breakfast everyday, however, not a big variety (maybe a meat/eggs, 2 starches, and little fruit choices…).

The breakfast was very underwhelming, the food was mostly cold and not well stocked. Had to wait 15-20 minutes for them to restock eggs and bacon

No bath soap in the soap dispenser in the shower Breakfast was NOT good Sausage patties were way overcooked No glasses for the orange juice Hash browns, some were okay some were like the sausage hard as a rock

The overriding detractor from this stay was that the room was not ready at check in. The pillows were tragic, and one of the beds was lumpy. It took over ten minutes for the water to get hot, and there was not much water pressure.. Although we started eating breakfast and hour before close all the coffee was gone it was not refilled. The breakfast taco station was empty excepting some tragic looking sausage.

The property was clean and spacious, as advertised. We loved the bar and the bartender, Nick, was amazing. The breakfast was delicious (they had real eggs with herbs). Check in was easy. We will definitely return!

Staff was extremely helpful and friendly from check in to check out. Breakfast was delicious and hot. Staff there also kept it well clean, organized, and fully stocked.

It was a very clean, comfortable hotel. My suite was so spacious. The bag of waters and snacks were a great touch. The breakfast was excellent and varied.

This was a last minute booking for us. Staff at reception were amazing. Room was spacious, cool, and comfortable. Breakfast was probably one of the best complimentary hotel breakfasts weve had.

The free breakfast was horrible. Burned eggs, dried sausage and undercooked potatoes. On my second morning there breakfast was as the day before, however the juice was warm. Many thanks to housekeeping for the room cleaning.

The breakfast was excellent, thank you so much