Holiday Inn Grand Haven-Spring Lake by IHG

friendly and helpful staff. restaurant on site, right on grand river

No power on our first night and

Was disappointed that you took out complementary coffee. We found leftover food in the room fridge. Gross. But have stayed here previously and everything was very nice and you had coffee for guests.

The heat in our room didn’t work and we couldn’t call the front desk because the phone on the room didn’t work either.

The staff we interacted with were uniformly helpful and very pleasant. They helped counter some of the frustration from the poor design of the hotel. The design issues weren’t terrible, just frustrating; things like shower curtains not reaching the top of the tub which led to wet floors, the sink faucet being set so close to the edge of the sink that it was impossible to use it without flooding the back of the sink, and very odd design in the room. The latter was notable for the location of the tv, the location of a lamp which blocked the view of a painting, and most problematic, the location of the bedside lamps which were placed too far from the beds to make it possible to use the lamps to read in bed. Again, the friendliness of the staff did help mitigate the annoying aspects of the hotel design.