Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered?

Buffet breakfasts are available daily from 6:30 AM to 9:00 AM for a fee. Children aged 18 and younger eat free breakfast.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Additional features may include elevators and accessible bathrooms.

What is the location like in relation to key landmarks?

The hotel is located in the business district of Woodbridge, within a 15-minute drive of Potomac Mills and Marine Corps Base Quantico. It is approximately 1 mile from Sentara Northern Virginia Medical Center and 1.2 miles from Stonebridge at Potomac Town Center.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Please note that the pool will be unavailable from April 14, 2025, to May 31, 2026, due to renovations.

What are the policies for guests staying with children?

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Best Western Potomac Mills - Dale City Hotel

Average nightly price at Best Western Potomac Mills by month, last 12 months (USD)
Month	Average price
January	US$78
February	US$86
March	US$101
April	US$104
May	US$99
June	US$106
July	US$92
August	US$89
September	US$89
October	US$86
November	US$83
December	US$77

What guests think

At Best Western Potomac Mills, reviewers frequently mention clean, quiet rooms, friendly staff, a satisfying free breakfast, and a convenient location near Potomac Mills shopping and I 95, making it a practical stop for road trips and local visits.

Common drawbacks include dated decor and occasional maintenance problems alongside mixed cleanliness, with some reports of dust, pests, and lingering odors. Policies and operations draw criticism too, notably a $200 deposit and slow refunds, early or repetitive breakfast service with items running out, and intermittent pool availability. If you value convenience and basic comfort over polish, this hotel can suit a short, good value stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is plentiful but lighting and access feel mixed, and several guests reported pool closures or limited hours.

Related guest reviews

8

Dante

14 Jan 2024

·

Stayed 4 nights

Vast majority of the parking closest to the entrance besides hanicapped parking (understandable), was Best Western "rewards" parking. So your other paying customers are less relevant?

10

Carol

27 Mar 2023

·

Stayed 2 nights

The staff was friendly and helpful. The room was clean. The bed was comfortable. The shower and toilet worked great. There was a large selection at breakfast. The parking lot was well lit. The rate was very reasonable. There are tons of restaurants and shopping very close by. I would definitely recommend this hotel.

6

Stephen

7 May 2024

·

Stayed 1 night

Everything is locked up, and no instructions how to get in the building, and issues w/parking

10

cindy

22 Dec 2024

·

Stayed 1 night

Clerk was extremely friendly and courteous . Our room had the decorative swan made towels on the bed. The hotel was clean and our room smelled amazing . Parking was easy and accommodating.

10

Julio

15 Aug 2023

·

Stayed 2 nights

Tons of restaurants , literally behind the hotel, is in the same block HUGE mall 2 minutes away, nice decent outdoor pooland their breakfast has a lot of warm food different choices.

10

Lisa

27 Sept 2024

·

Stayed 1 night

The front desk staff were very lovely, easy check in. Room was good, beds were alittle small, lots of space with the bathroom for size of room. Very very close to lots of food options, parking lot was very dark, so kinda scary at night but over all great value for stay

8

pamela

12 Apr 2023

·

Stayed 1 night

Second time I’m staying with my family but not able to use the pool I would recommend that breakfast get more options , but the place completely clean and friendly staff

6

Marion

26 May 2024

·

Stayed 1 night

Did not like that the pool did not open till 1pm. The hottest part of the day is 10-2pm. That really doesn’t make sense. Breakfast was over at 9am in a Sunday morning

10

Aneeqa

29 Aug 2024

·

Stayed 2 nights

Lots of parking available. There were only a few rooms booked, so it was extremely calm And quiet in the entire hotel!

2

Eqbal

9 Mar 2024

·

Stayed 1 night

The pool was closed. I specially booked this hotel to use the pool. Once I booked the hotel, I received a follow message that unfortunately the pool is closed. I left the hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but recurring complaints cite dust, hair left behind, dirty floors, and occasional bugs or ants.

Related guest reviews

6

victor

2 Dec 2024

·

Stayed 1 night

Toilet was very “dirty” . Urin around top of bowel

10

KATRINA

14 Sept 2025

·

Stayed 2 nights

The room was very nice and clean. Staff was very friendly and helpful! Will come back there the next time!

2

Dereje

29 Aug 2025

·

Stayed 1 night

I had to check out because there were bugs in the room. I showed the front desk agent on duty a picture as evidence. This happened right after I checked in and took a one-hour nap. I had to gather myself and leave.

2

Vivian

27 Sept 2025

·

Stayed 1 night

Room very dusty Staff not friendly at all especially your GM We were told to leave without explanation of why. And I had to sit outside

6

Mildred

15 Dec 2024

·

Stayed 1 night

The staff was nice. The room was dusty. It could have used a better cleaning.

2

Joel

19 Sept 2024

·

Stayed 1 night

This had to be one of my worst stays I’ve ever encountered. The room was disgusting, i should have known from the 2 available pics when i was choosing my room. My parents found roaches in their room as soon as they went into their room. Never staying at a best western EVER again!

10

Stephan

24 Nov 2025

·

Stayed 1 night

Clean, quiet and comfortable.

4

Jasmine

23 Feb 2024

·

Stayed 2 nights

This hotel had roaches in the hallway, not water bugs/cockroaches but roaches. There was a ladybug in my bed. The walls were visibly dusty, I’ve never seen anything like it. The walls were paper thin. I could hear everything happening in the hallway, next door and OUTSIDE. It didn’t feel clean or sanitary. The plugs were loose and the lamp would not stay plugged in. The mattress was springy. The mirror attached to the bathroom door had hopefully ketchup squirted on it. It wasn’t cleaned. The only positives were it’s super close to the mall/eateries, the sheet smelt like bleach, and the breakfast was good. Will not again and do not recommend.

4

Ebony

14 May 2023

·

This hotel has completely disappointed me. This was my usual affordable go to hotel in Woodbridge, but now I’m completely done with this hotel. The staff here has always been friendly, welcoming, and provides great customer service. The cleanliness of this hotel has severely declined, which is why I will no longer stay here. One of pillows on one of the beds was covered with hair. That same hair was in the bathtub and on the floor. The sink has residue on it, which lets me know that the room wasn’t properly cleaned. I’ve only experienced minor cleaning issues at this hotel once, which was a spot on the toilet that needed to be clean. I was only there for one night, so I did not make a big fuss about it. I’m completely disappointed and that was my last stay.

6

Kenneth

21 Jul 2023

·

Stayed 1 night

The bathroom floor had noticeable strands of hair swept into corners. unacceptable tv performance

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often spacious, but furnishings are dated, noise can carry, and some in room amenities (AC, fridge, TV, outlets, curtains) underperform; Wi Fi reliability is inconsistent.

Related guest reviews

8

John

24 May 2024

·

Stayed 2 nights

There is lot of noise in the Neighbor room and on the Floor. Some Girls are crying and gigling and celebrating a Party in Room 502. Cant sleep.

2

Arwinder

6 Apr 2025

·

Stayed 1 night

The bed was not comfortable and the room had terrible smell. The air conditioning was very loud that made it even more hard to sleep

2

Kim

18 Oct 2024

·

Stayed 1 night

No AC in unit. Provided a fan

8

Sandra

30 Jul 2025

·

Stayed 2 nights

Truly excellent staff and service. We have noted improvement in the toiletries. We also noted that the walls are getting a fresh coat of paint. While we acknowledge that the room furnishings are dated the room was clean a the linen white. The morning breakfast was descent. The choices were limited staples and typical of most hotels. I look forward to the Reno and the day that investment in the brand!

8

Alishia

5 Oct 2025

·

Stayed 3 nights

We really enjoyed our stay. We were in the business room, king size bed, fridge and microwave. The room was a nice size and clean. However, the toilet in our room was loose and the tv was not a clear picture if you swiveled it. The staff was kind.

10

Robert

14 Apr 2025

·

Stayed 1 night

Not enough places to charge the phone. None at the bedside.

8

Sarah

30 Jul 2025

·

Stayed 1 night

My stay was good. We were only there for one night, so it was just what we needed. The hotel was a bit outdated, but it was clean, the staff was so friendly (in every department) breakfast was good, and the beds were comfortable.

8

Brenda

26 Aug 2024

·

Stayed 2 nights

The only thing was that the mini refrigerator was not cooling but other than that was amazing

8

Fred

2 May 2023

·

Stayed 3 nights

Overall good. Only complaint was the wifi going in and out.

6

Joyce

17 Jun 2025

·

Stayed 1 night

So many bright security lights shining into the window overnight, and the curtains didn't block completely. So it was rough, and rather bare bones.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, yet multiple reviews report rude or unresponsive management, slow or difficult check ins, and deposit or billing disputes.

Related guest reviews

10

Ed

8 Jun 2024

·

Stayed 5 nights

We were refused access because we wanted to plug in our boat charging system and was told we could not and to Find another motel, manager Raj refused to refund me for the room, He told me he would send the money back to Expedia but I received an email from Expedia informing me he denied my refund request I will be filing a formal complaint with the corporate headquarters and the BBB. Never been treated so rudely.

8

William

13 May 2024

·

Stayed 1 night

At checkin I was charged an additional deposit of sorts on top of the required security deposit. When I noticed this I called the hotel multiple times and was given the run around with only one of my many returned with a call or any forum of communication at all. Outside of this the hotel was clean and staff were friendly.

2

Ivan

25 May 2025

·

Stayed 2 nights

No communication, no customer service, terrible service.

8

Patricia

30 Dec 2024

·

Stayed 1 night

Did not like waiting 20 minutes for desk clerk to check me in because they were on a break. Need a better way to handle if staffing is short. Not the clerk fault but an apology for the long wait would have made better customer sense. Need to look into this process. A discount on next visit would be in order.

8

Maria

11 Aug 2025

·

Stayed 1 night

The staff was friendly and welcoming.

10

Marielle

9 Aug 2024

·

Stayed 2 nights

Great staff

2

Phu

28 Apr 2023

·

Stayed 1 night

Checked in by Latanya. Reserved a room with King size bed, was given room for handicaps, queen size bed. Unfriendly front desk clerk. Was not ready for check out the following morning, belongings were moved to car, when I came back to the room before 10 am, cleaners already in my room.

10

Jamie

19 Jul 2025

·

Stayed 1 night

Staff was very friendly. Property was clean and room was nice.

10

Joseph

30 Dec 2024

·

Stayed 4 nights

I have stayed here several times. The staff is very friendly and helpful. The morning meal is about average for hotels with breakfast but okay for a quick bite before travel. The rooms are very nice, quiet and comfortable. The price for the area is reasonable

2

Kandyce

28 Apr 2024

·

Stayed 1 night

Charles St. Germain wrongfully charged me $500 for a smoking fee and I don’t even smoke!? We took my kids on a trip and I decided to stop at nearly 11pm instead of driving through the night so I chose BW Potomac Mills on hotels.com. They put a typical $200 hold on my card for incidentals and we checked in and went to bed. We stayed maybe 10 hours, my two toddlers and husband and I, and then got back on the road later the next morning. Well, later that day I had a $300 charge on my credit card. I called for a week asking to speak to the GM and he refused to take my call. So I stopped in on my way back and was able to speak to the GM, Charles, face to face that time. He told me I was a liar and then lied to me by telling me he isn’t even capable of refunding me even if he wanted to, but that he wouldn’t even if he could so he told me, ‘oh well, so take me to court’. He yelled at me and got more and more unprofessional and I simply said, you're a piece of work, goodbye. To which he replied by yelling, ‘yeah, whatever, you too!’ So I called Best Western corporate, who told me he lied to me because he IS able to refund me and so they opened a claim. I had to follow up on the status weeks later, just to learn that all they do is email the GM my claim and he replies to that. He replied saying the charges stand and he refused to communicate further on the issue. Corp told me legal action was my only option & said they can’t issue refunds, which is untrue & impossible.

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AI-generated summary based on recent guest reviews

Location

Convenient to Potomac Mills mall, dining, and I 95; a few guests felt the surrounding area or parking was dark or awkward to access.

Related guest reviews

10

Paulo

13 Aug 2024

·

Stayed 1 night

Property is really close to everything

8

Jeffrey

15 Sept 2024

·

Stayed 1 night

Covenient to restaurants & shopping (Potomac Mills). Clean hotel.

10

Geoffrey

1 Jul 2024

·

Stayed 1 night

Great location among several malls full of dining options. Also easy to get to off of major roads. Close enough to the action 20-30 mins but far enough to remain fairly quiet. Some areas nearby for night life.

10

Josue

29 Apr 2023

·

Stayed 1 night

Overall quiet location and located around the mall and other dining and food options

10

Christina

24 Apr 2025

·

Stayed 1 night

We stayed the night to break up a multi day road trip. Location was great and had quick easy access to the highway. The breakfast was wonderful!

8

ericka

24 Oct 2025

·

Stayed 3 nights

Our stay was decent. The breakfast was really good, but the room and bathroom really needed to be updated. There were lots of chips in the walls and tiles, but overall the room was clean. The staff was pleasant and the property was conveniently located to the mall and restaurants.

6

Eric

13 May 2024

·

Stayed 1 night

It was hard to find. In fact, the link from the hotel took us to a dark empty lot. Getting in was awkward. I guess the hotel has been there longer than the rest of the area's development and has been fit in around awkward roads. Parking was dark and creepy and a long way from the front door. The room was huge and rather empty but it was clean and facilities were not shot. Breakfast was modest compared to Hmapton Inn. but it was $40 less expensive. I'd stay again to save the dough.

8

Christopher

1 Jun 2025

·

Stayed 1 night

It's a great place once you're in their campus. It's surroundings in Dale City is a bit sus - but other than that everything was great.

10

Andrew

17 Nov 2024

·

Stayed 1 night

Easy access to the freeway, shopping and dining. Rooms were clean. Beds Comfortable and the atmosphere was pleasant and peaceful. The staff was pleasant, accommodating and professional. Overall, a great place to stay that is easy on the budget and in a location that is full of activities.

10

John

26 Sept 2024

·

Stayed 1 night

The staff was friendly, everything was clean, breakfast was good. Very convenient to Potomac Mills.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns many compliments for variety and taste, but some noted it closes early, repeats daily, runs out without replenishment, and had occasional cleanliness concerns.

Related guest reviews

10

Brad

18 Aug 2023

·

Stayed 1 night

This is our halfway point from NY to SC ( I know it’s not that far but with kids and some older folks it definitely makes the trip better). We have stopped here before and liked it so much we keep coming. Great staff, clean property and rooms, good breakfast too!

2

Kheri

15 Nov 2024

·

Stayed 2 nights

I’m saddened to say that my experience was nothing of the patrons that has rated this establishment so high in the past. I will not be staying at this location again, nor would I recommend it to anyone. For the price you pay, the subpar breakfast and amenities are unacceptable.

10

Elliott

5 Aug 2025

·

Stayed 1 night

The breakfast selection was great. Check-in was easy and the room was clean. We didn't hear any noise and everyone was polite.

10

Fred

30 Dec 2024

·

Stayed 1 night

We stopped here because it was a good price but it’s not just a good price. Everything was clean and the breakfast was really good.

4

Tamiko

29 Sept 2023

·

Stayed 1 night

Went downstairs for breakfast. Got apple juice out of the dispenser and there were ants in the juice.

6

Brian

5 Aug 2025

·

Stayed 2 nights

breakfast service should stay open to 10 o'clock on weekend, end at 9 o'clock is not reasonable.

10

Mahfuza

23 Aug 2025

·

Stayed 2 nights

Good breakfast options, open parking lot

8

ericka

24 Oct 2025

·

Stayed 3 nights

Our stay was decent. The breakfast was really good, but the room and bathroom really needed to be updated. There were lots of chips in the walls and tiles, but overall the room was clean. The staff was pleasant and the property was conveniently located to the mall and restaurants.

10

Diana

7 Sept 2023

·

Stayed 1 night

Overall it was a great stay. My only criticism is that I got to breakfast before 8 am and the eggs were all gone and yogurt was gone. I asked if more eggs were coming out and the answer was no.

10

Sarah Jane

10 Jul 2025

·

Stayed 1 night

Clean and great service! Full breakfast and it was very good. Great stay! Will definitely stay there again

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $91	3 $91	4 $97	5 $95	6 $101	7 $100
8 $92	9 $92	10 $91	11 $95	12 $97	13 $100	14 $100
15 $91	16 $93	17 $90	18 $104	19 $103	20 $95	21 $95
22 $88	23 $89	24 $87	25	26	27 $93	28 $92
29 $88	30 $88

Best Western Potomac Mills

Prices for Best Western Potomac Mills

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Refrigerator

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 2 Queen Beds, Refrigerator (Larger Room)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed

Standard Room, 1 King Bed, Microwave

Guest reviews of Best Western Potomac Mills

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Potomac Mills

Considering this hotel for your Dale City trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24 $124
25 $90	26 $94	27 $91	28 $99	29 $98	30 $94	31 $94