Holiday Inn Ellesmere Port/Cheshire Oaks by IHG
US$109
/ night
Avg. for October
Prices for Holiday Inn Ellesmere Port/Cheshire Oaks by IHG
Select dates to see prices and availability
US$109
/ night
Avg. for October
Monthly average prices
Nightly prices at Holiday Inn Ellesmere Port/Cheshire Oaks by IHG average US$91 in the cheapest month (January) and US$115 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$91 |
| February | US$107 |
| March | US$99 |
| April | US$110 |
| May | US$111 |
| June | US$109 |
| July | US$112 |
| August | US$115 |
| September | US$109 |
| October | US$109 |
| November | US$113 |
| December | US$99 |
J
F
M
A
M
J
J
A
S
Oct · US$109
O
N
D
Most expensive: August (~US$115)
Cheapest: January (~US$91)
About this property
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, a picnic area, and a ballroom.
Amenities
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, a picnic area, and a ballroom.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 83 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Location
With a stay at Holiday Inn Ellesmere Port by IHG in Ellesmere Port, you'll be a 4-minute drive from Cheshire Oaks Designer Outlet and 9 minutes from Chester Zoo. This hotel is 13 mi (20.9 km) from Royal Albert Dock and 19.8 mi (31.9 km) from Anfield Stadium.
What's nearby
Cheshire Oaks Designer Outlet(2.1 Miles)
Blue Planet Aquarium(2.7 Miles)
The Wirral Country Park(4.9 Miles)
Eastham Country Park(5.5 Miles)
Chester Zoo(6 Miles)
Countess of Chester Hospital(6.7 Miles)
Chester City Walls(7.8 Miles)
University of Chester(7.9 Miles)
Chester Town Hall(8 Miles)
Manley Mere(8 Miles)
The Rows of Chester(8 Miles)
Chester Cathedral(8.1 Miles)
Chester Racecourse(8.2 Miles)
Chester Castle(8.4 Miles)
Roman Amphitheatre(8.6 Miles)
John Lennon Airport (LPL)(22.5 Miles)
Chester (CEG-Hawarden)(15.6 Miles)
Manchester Airport (MAN)(31.6 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
Location
Lower Mersey Street, Ellesmere Port, England, United Kingdom
Cheshire Oaks Designer Outlet (2.1 Miles)
Blue Planet Aquarium (2.7 Miles)
The Wirral Country Park (4.9 Miles)
Eastham Country Park (5.5 Miles)
Chester Zoo (6 Miles)
Countess of Chester Hospital (6.7 Miles)
Room options
5
Standard Room, 1 King Bed, Ground Floor
Room details
1 Extra-Large Double Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Standard Room, Multiple Beds (Canal View)
Room details
2 Extra-Large Double Beds
Sleeps 3
237 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Standard Room
Room details
1 Single Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
10
Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
646 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Premium Room, 1 King Bed (Canal View)
Room details
1 Extra-Large Double Bed
Sleeps 2
248 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
5
Standard Room, 1 King Bed, Accessible (Canal View)
Room details
1 Extra-Large Double Bed
Sleeps 2
215 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Holiday Inn Ellesmere Port/Cheshire Oaks by IHG
8.8
Fabulous
Based on 1,975 verified reviews
Who stays here?
Business
27%
Couple
27%
Family
37%
Group
5%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Ellesmere Port/Cheshire Oaks by IHG, travellers highlight a scenic canal-side setting, exceptionally friendly staff, a family‑friendly vibe with a small pool, and a convenient base for Cheshire Oaks, Chester Zoo and nearby sights.
Read moreWas this helpful?
What guests think
At Holiday Inn Ellesmere Port/Cheshire Oaks by IHG, travellers highlight a scenic canal-side setting, exceptionally friendly staff, a family‑friendly vibe with a small pool, and a convenient base for Cheshire Oaks, Chester Zoo and nearby sights.
Rooms are generally comfortable, some spacious, with practical family layouts such as two double beds and blackout curtains, but several reviews note dated decor and worn carpets, intermittent air‑conditioning problems, and occasional noise from doors or neighbouring guests. Leisure facilities and the gym draw appreciation, though access is by time slot and changing areas feel tired; parking can be tight during weddings or busy functions. Breakfast draws frequent praise for quality and choice, while dinner is mixed, with comments about limited menus or value. Overall, it suits relaxed breaks focused on location and simple comforts.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Pool and gym are popular, but the pool is small with booked time slots and changing areas that feel worn or need better upkeep. Parking is free yet can be limited or tricky during weddings and busy periods.
Related guest reviews
8
Wendy
30 Jun 2025
·
Stayed 2 nights
Parking was an issue due to large function. Confusion over payment that was paid months in advabce. Overall a good stay, receptionist Ashleigh was very good.
Parking was an issue due to large function. Confusion over payment that was paid months in advabce. Overall a good stay, receptionist Ashleigh was very good.
8
Samantha
18 Jul 2023
·
Stayed 3 nights
Excellent stay at hotel. Staff very friendly and helpful. Parking directly outside was nearly always full , had to park other side of river. Luckily from hotel room we were still able to view car. Only downside not able to open windows for natural air.
Excellent stay at hotel. Staff very friendly and helpful. Parking directly outside was nearly always full , had to park other side of river. Luckily from hotel room we were still able to view car. Only downside not able to open windows for natural air.
10
Manpreet
28 Jul 2024
·
Stayed 1 night
Great hotel and location! The service was brilliant from all the staff but especially the lady in the leisure center, who kindly let my kids us the pool even after I had forgot to pre-book a time slot. The breakfast was great with loads for choices ranging from full English, cereals, pastries, yougherts and pancakes which were freshly made. Would highly recommend and stay again in the future if were ever in the area.
Great hotel and location! The service was brilliant from all the staff but especially the lady in the leisure center, who kindly let my kids us the pool even after I had forgot to pre-book a time slot. The breakfast was great with loads for choices ranging from full English, cereals, pastries, yougherts and pancakes which were freshly made. Would highly recommend and stay again in the future if were ever in the area.
10
Marcus
3 Nov 2025
·
Stayed 1 night
Nice parking and breakfast. The window towards the canal with the swans was really nice. Friendly staff! The room was clean and in a good shape. And great with the pool! The changing room for the pool could have been more clean though. But all and all very nice stay!
Nice parking and breakfast. The window towards the canal with the swans was really nice. Friendly staff! The room was clean and in a good shape. And great with the pool! The changing room for the pool could have been more clean though. But all and all very nice stay!
10
Dianna
23 Apr 2025
·
Stayed 2 nights
Fantastic area very beautiful canals , my only gripe difficulty parking when full
Fantastic area very beautiful canals , my only gripe difficulty parking when full
8
Leanne
20 Jul 2025
·
Stayed 1 night
We booked here for a stay close to Chester Zoo and it really is a great find! The staff were all really pleasant. The food in the restaurant wasn't ground breaking but it was fine. Breakfast was good with gluten free options which are always welcome. The pool is fine but on the small side. The toilets in the pool were in bad condition, blocked and tissue on floor etc. The hotel room was a good size and beds were comfy. We had very noisy neighbours but that can't be helped. We'd definitely stay here again
We booked here for a stay close to Chester Zoo and it really is a great find! The staff were all really pleasant. The food in the restaurant wasn't ground breaking but it was fine. Breakfast was good with gluten free options which are always welcome. The pool is fine but on the small side. The toilets in the pool were in bad condition, blocked and tissue on floor etc. The hotel room was a good size and beds were comfy. We had very noisy neighbours but that can't be helped. We'd definitely stay here again
10
Ann
31 Oct 2025
·
Stayed 3 nights
Everything was absolutely fine. Staff were friendly and helpful. The facilities were good. We particularly enjoyed the pool.
Everything was absolutely fine. Staff were friendly and helpful. The facilities were good. We particularly enjoyed the pool.
10
alan
2 Sept 2023
·
Stayed 1 night
Excellent staff and convenient location for a visit to Liverpool also easy car parking and lovely bedroom. The swimming pool was very good clean and warm . The staff at the swimming pool were really helpful.
Excellent staff and convenient location for a visit to Liverpool also easy car parking and lovely bedroom. The swimming pool was very good clean and warm . The staff at the swimming pool were really helpful.
10
giovanni
25 Apr 2025
·
Stayed 1 night
Swimming pool. allowed us to book our wanted time slot. Thanks
Swimming pool. allowed us to book our wanted time slot. Thanks
10
Becky
26 Jan 2025
·
Stayed 5 nights
great property, easy location for getting out and about. 20 mins from Chester and shopping outlets, easy access to liverpool and Chester Zoo. They had great staff and great food (you've got to try the fish and chips). Parking was a challenge as the hotel is set between the canal locks, but the view was pretty and we fed the swans daily. We even saw the canal barges being worked.
great property, easy location for getting out and about. 20 mins from Chester and shopping outlets, easy access to liverpool and Chester Zoo. They had great staff and great food (you've got to try the fish and chips). Parking was a challenge as the hotel is set between the canal locks, but the view was pretty and we fed the swans daily. We even saw the canal barges being worked.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms very clean or spotless, but several note worn or stained carpets, occasional musty or moldy bathroom smells, peeling paint, and dirty windows in some areas.
Related guest reviews
6
Kazem
22 Apr 2025
·
Stayed 1 night
the floors carpet was filthy, i wont ler my dog walk on it
the floors carpet was filthy, i wont ler my dog walk on it
10
Stephanie
1 Sept 2025
·
Stayed 1 night
Excellent hotel super friendly and helpful staff. Great facilities, comfortable bed and everything was spotlessly clean.
Excellent hotel super friendly and helpful staff. Great facilities, comfortable bed and everything was spotlessly clean.
8
Jessica
16 Apr 2024
·
Stayed 2 nights
Staff were amazing and friendly however the bathrooms could do with a little work as there were patches of mold and the shower curtain smelt foiste, food was lovely
Staff were amazing and friendly however the bathrooms could do with a little work as there were patches of mold and the shower curtain smelt foiste, food was lovely
6
Steven
26 Jan 2024
·
Stayed 1 night
Nice room but awfully stained carpet, tired overall. Lovely breakfast, friendly staff. Not great value at £99 for 1 night. Seems like H/Inn is going backwards regarding room standards.
Nice room but awfully stained carpet, tired overall. Lovely breakfast, friendly staff. Not great value at £99 for 1 night. Seems like H/Inn is going backwards regarding room standards.
6
Yvonne
17 Aug 2025
·
Stayed 2 nights
Lovely staff , good location Hotel rooms need a refurbishment. Carpets dirty, Air con not working .
Lovely staff , good location Hotel rooms need a refurbishment. Carpets dirty, Air con not working .
8
Andrew
27 Apr 2025
·
Stayed 1 night
This is the first time at this hotel very big and comfy ,I attended this hotel for a wedding very this was great plenty of staff around and clean a comfy rooms ,the only thing that was not good was the windows at the back of the hotel canal side was very dirty can’t look out very well at the view room 127
This is the first time at this hotel very big and comfy ,I attended this hotel for a wedding very this was great plenty of staff around and clean a comfy rooms ,the only thing that was not good was the windows at the back of the hotel canal side was very dirty can’t look out very well at the view room 127
8
Barry
30 Aug 2025
·
Stayed 2 nights
The carpets were black in places and not in placrs one might expect. A deep clean might rectify this.
The carpets were black in places and not in placrs one might expect. A deep clean might rectify this.
10
Isabel
8 Nov 2024
·
Stayed 1 night
Check in was very efficient and friendly . Did not have to wait at all. Room clean and spacious. Bathroom with shower and bath also clean and spacious. Only negative is bathroom needs redecorating as paint peeling
Check in was very efficient and friendly . Did not have to wait at all. Room clean and spacious. Bathroom with shower and bath also clean and spacious. Only negative is bathroom needs redecorating as paint peeling
10
MAGGIE
24 Aug 2025
·
Stayed 1 night
Our hotel room was so clean there was not a bit of dust anywhere. I did the dust test beautiful towels, soft white very comfy bed all in all excellent room.
Our hotel room was so clean there was not a bit of dust anywhere. I did the dust test beautiful towels, soft white very comfy bed all in all excellent room.
10
Margaret
15 Oct 2025
·
Stayed 4 nights
The room was spotless and spacious. Great view. Staff was friendly and helpful all areas of the hotel were spotless. Food was amazing.
The room was spotless and spacious. Great view. Staff was friendly and helpful all areas of the hotel were spotless. Food was amazing.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are often comfortable, sometimes spacious, with family‑friendly layouts like two double beds and blackout curtains. Several reviews mention dated decor, intermittent air‑conditioning, and occasional noise from doors or neighbouring guests; some found beds too soft or bouncy.
Related guest reviews
4
lindsey
14 Dec 2024
·
Stayed 1 night
Property and room were clean. Parking is difficult. The beds were awful, it was like being on a bouncy castle, this is an issue were have come accross with holiday inns previously. Breakfast was ok, again would be better if you could get your own hot drinks as staff were busy with each other.
Property and room were clean. Parking is difficult. The beds were awful, it was like being on a bouncy castle, this is an issue were have come accross with holiday inns previously. Breakfast was ok, again would be better if you could get your own hot drinks as staff were busy with each other.
6
Yvonne
17 Aug 2025
·
Stayed 2 nights
Lovely staff , good location Hotel rooms need a refurbishment. Carpets dirty, Air con not working .
Lovely staff , good location Hotel rooms need a refurbishment. Carpets dirty, Air con not working .
8
june
26 Aug 2025
·
Stayed 1 night
Very pleasant and helpful staff we had a problem with the aircon in our room not working and we were transferred to another room very quickly
Very pleasant and helpful staff we had a problem with the aircon in our room not working and we were transferred to another room very quickly
8
James
16 Jun 2025
·
Stayed 1 night
The stay was lovely. However despite getting the helpful man from reception to come and have a look at the air con unit that was only blowing hot air it was only a temporary fix. It kept going on and off during the night and ended up being extremely hot, humid and unable to sleep. This had a negative effect on the comfort rating.
The stay was lovely. However despite getting the helpful man from reception to come and have a look at the air con unit that was only blowing hot air it was only a temporary fix. It kept going on and off during the night and ended up being extremely hot, humid and unable to sleep. This had a negative effect on the comfort rating.
8
Leanne
20 Jul 2025
·
Stayed 1 night
We booked here for a stay close to Chester Zoo and it really is a great find! The staff were all really pleasant. The food in the restaurant wasn't ground breaking but it was fine. Breakfast was good with gluten free options which are always welcome. The pool is fine but on the small side. The toilets in the pool were in bad condition, blocked and tissue on floor etc. The hotel room was a good size and beds were comfy. We had very noisy neighbours but that can't be helped. We'd definitely stay here again
We booked here for a stay close to Chester Zoo and it really is a great find! The staff were all really pleasant. The food in the restaurant wasn't ground breaking but it was fine. Breakfast was good with gluten free options which are always welcome. The pool is fine but on the small side. The toilets in the pool were in bad condition, blocked and tissue on floor etc. The hotel room was a good size and beds were comfy. We had very noisy neighbours but that can't be helped. We'd definitely stay here again
8
Sheila
3 Jul 2023
·
Stayed 1 night
We so appreciated having air/con in the room after staying at 7 previous properties that did not offer air/con. Basic room but we had everything we needed. Lovely location on the canal. We stayed the same night as a wedding reception so the parking lot was really full but we were lucky and found one of the last spots. We will be back. : )
We so appreciated having air/con in the room after staying at 7 previous properties that did not offer air/con. Basic room but we had everything we needed. Lovely location on the canal. We stayed the same night as a wedding reception so the parking lot was really full but we were lucky and found one of the last spots. We will be back. : )
10
nicky
20 Nov 2025
·
Stayed 1 night
We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.
We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.
8
Michael
27 May 2024
·
Stayed 1 night
The hotel is situated in a pleasant waterfront setting. While the property appears to have undergone recent renovations, the guest rooms disappointingly still have dated carpeting. The front desk staff was accommodating in allowing us to check-in early. However, the room sizes are quite cramped for two occupants, making it challenging to move about freely. The rooms may be sufficient for a solo traveler. We dined at the on-site restaurant, but found the food to be unremarkable and overpriced for the quality. The hotel offers a promotional rate for children under 12 to stay and eat for free. As a result, the property often has a noisy, hectic atmosphere more akin to a daycare than a hotel. We frequently heard children running in the rooms above and rambunctiously in the hallways. The breakfast area was equally chaotic, with young children roaming about and handling the food items. Better control of the situation is needed to provide a more peaceful, hygienic environment. Arguably the most significant issue was the extremely poor WiFi connectivity. Coupled with deficient cellular reception in this location, accessing the internet proved to be a major challenge. This property would not be recommended for business travelers requiring reliable, high-speed internet for video conferencing or other data needs. While the waterfront setting is appealing, the overall guest experience has substantial room for improvement in terms of accommodations, amenities, and WiFi.
The hotel is situated in a pleasant waterfront setting. While the property appears to have undergone recent renovations, the guest rooms disappointingly still have dated carpeting. The front desk staff was accommodating in allowing us to check-in early. However, the room sizes are quite cramped for two occupants, making it challenging to move about freely. The rooms may be sufficient for a solo traveler. We dined at the on-site restaurant, but found the food to be unremarkable and overpriced for the quality. The hotel offers a promotional rate for children under 12 to stay and eat for free. As a result, the property often has a noisy, hectic atmosphere more akin to a daycare than a hotel. We frequently heard children running in the rooms above and rambunctiously in the hallways. The breakfast area was equally chaotic, with young children roaming about and handling the food items. Better control of the situation is needed to provide a more peaceful, hygienic environment. Arguably the most significant issue was the extremely poor WiFi connectivity. Coupled with deficient cellular reception in this location, accessing the internet proved to be a major challenge. This property would not be recommended for business travelers requiring reliable, high-speed internet for video conferencing or other data needs. While the waterfront setting is appealing, the overall guest experience has substantial room for improvement in terms of accommodations, amenities, and WiFi.
10
Louise
19 May 2025
·
Stayed 2 nights
The property is in a lovely location and very convenient for Chester Soon and Chester Oaks although we had a hire car. Very clean, comfortable room with 2 double beds and views over the canal. The blackout curtains are great and we both slept very well both nights. Very easy checkin and checkout.
The property is in a lovely location and very convenient for Chester Soon and Chester Oaks although we had a hire car. Very clean, comfortable room with 2 double beds and views over the canal. The blackout curtains are great and we both slept very well both nights. Very easy checkin and checkout.
10
Martin
23 Nov 2025
·
Stayed 1 night
Warm welcome at reception, comfortable room and good quality breakfast with wide range of options
Warm welcome at reception, comfortable room and good quality breakfast with wide range of options
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is a standout: staff are widely praised as welcoming, proactive and great with children, and issues like room moves are handled quickly. A few guests reported confusion over deposits or duplicate charges during billing.
Related guest reviews
10
Kelly
2 Aug 2025
·
Stayed 1 night
Fantastic stay. The staff were amazing, especially James on reception, who went out of his way for us. The room was very clean and spacious, as was the lobby area. Breakfast was of a very high standard with excellent quality sausage and bacon. Again, the service was excellent with helpful and friendly staff. We also used the pool and steam room, and the receptionist was lovely.
Fantastic stay. The staff were amazing, especially James on reception, who went out of his way for us. The room was very clean and spacious, as was the lobby area. Breakfast was of a very high standard with excellent quality sausage and bacon. Again, the service was excellent with helpful and friendly staff. We also used the pool and steam room, and the receptionist was lovely.
10
Hannah
15 Jul 2024
·
Stayed 1 night
Can’t fault this hotel. The staff made it! All so friendly and welcoming. Very accommodating to children. We were handed a kids goody bag upon check in which included some crayons and bubbles and kept my little one happy for a while. Restaurant staff were great in the evening and again at breakfast. All so lovely. We were given some duck food to feed the ducks too. Definitely recommend this hotel for anyone but especially families.
Can’t fault this hotel. The staff made it! All so friendly and welcoming. Very accommodating to children. We were handed a kids goody bag upon check in which included some crayons and bubbles and kept my little one happy for a while. Restaurant staff were great in the evening and again at breakfast. All so lovely. We were given some duck food to feed the ducks too. Definitely recommend this hotel for anyone but especially families.
10
Deborah
30 Nov 2025
·
Stayed 1 night
Staff, particularly the reception staff could not have been more accommodating and helpful. Excellent customer service.
Staff, particularly the reception staff could not have been more accommodating and helpful. Excellent customer service.
8
Toby
27 Jun 2025
·
Stayed 1 night
Unfortunately when we tried to check in, there seemed to be trouble with the booking and they insisted I paid for the full room rate £147.90, but when I showed them the booking confirmation from yourselves that there was only a balance of £53.24 to pay, they couldn't understand it and there system also was giving problems. After a long wait (45 minutes) they eventually took payment of £53.24. But when I got to the room I then received notification from my bank that another £94.66 had been charged without my authorisation totaling the £147.90 they ask for at the start. I also received notification that the card saved with Hotels.com had also been charged £53.24 I went straight back to reception to ask for an explanation as to why they can take money without my authorisation and why anything had to be paid to start with, they said "the amount was being held as a deposit" which is the first time this was said to me and I've never had to do this before with any booking with yourselves in the past. They informed me it would be returned within 5 days, but I was on a budget and had already budgeted for this money for fuel back to Inverness and food for my family, but there was nothing that could be done as it had already been charged. Needless to say I was not very happy.
Unfortunately when we tried to check in, there seemed to be trouble with the booking and they insisted I paid for the full room rate £147.90, but when I showed them the booking confirmation from yourselves that there was only a balance of £53.24 to pay, they couldn't understand it and there system also was giving problems. After a long wait (45 minutes) they eventually took payment of £53.24. But when I got to the room I then received notification from my bank that another £94.66 had been charged without my authorisation totaling the £147.90 they ask for at the start. I also received notification that the card saved with Hotels.com had also been charged £53.24 I went straight back to reception to ask for an explanation as to why they can take money without my authorisation and why anything had to be paid to start with, they said "the amount was being held as a deposit" which is the first time this was said to me and I've never had to do this before with any booking with yourselves in the past. They informed me it would be returned within 5 days, but I was on a budget and had already budgeted for this money for fuel back to Inverness and food for my family, but there was nothing that could be done as it had already been charged. Needless to say I was not very happy.
10
Chloe
31 Oct 2025
·
Stayed 2 nights
Excellent hotel and every single staff member was lovely and very welcoming. Never experienced such lovely staff service in a hotel chain. Room was very clean and the pool was a welcomed addition. Would definitely stay again. Staff made a fuss of the children and gave them sweets for Halloween which was not expected but very kind and the children loved it! Only a short drive to Cheshire Oaks and the hotel was set back around the water, with lovely views.
Excellent hotel and every single staff member was lovely and very welcoming. Never experienced such lovely staff service in a hotel chain. Room was very clean and the pool was a welcomed addition. Would definitely stay again. Staff made a fuss of the children and gave them sweets for Halloween which was not expected but very kind and the children loved it! Only a short drive to Cheshire Oaks and the hotel was set back around the water, with lovely views.
10
Arlaine
13 Aug 2025
·
Stayed 3 nights
We had a lovely stay at this hotel. Staff are very accomodating and all are attentive- from the receptionist, cleaner and from the restaurant. Highly recommend. Special mention to Linsey, who cleaned our room every day.
We had a lovely stay at this hotel. Staff are very accomodating and all are attentive- from the receptionist, cleaner and from the restaurant. Highly recommend. Special mention to Linsey, who cleaned our room every day.
10
nicky
20 Nov 2025
·
Stayed 1 night
We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.
We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.
6
Alison
29 May 2023
·
Stayed 1 night
Booked through Hotels.com who take the payment at time of booking, however the hotel tried to charge me again? As a result of this, I was late to my daughter’s birthday activity the following day as this was only addressed on check-out and not check-in.
Booked through Hotels.com who take the payment at time of booking, however the hotel tried to charge me again? As a result of this, I was late to my daughter’s birthday activity the following day as this was only addressed on check-out and not check-in.
10
Tony
26 Aug 2025
·
Stayed 1 night
We asked for a top floor quiet room but when we arrived to check in we were given a ground floor room near party that was on so was definitely not what I asked for but reception changed room
We asked for a top floor quiet room but when we arrived to check in we were given a ground floor room near party that was on so was definitely not what I asked for but reception changed room
10
Pete
25 May 2025
·
Stayed 1 night
Exemplary customer service. All staff very friendly and helpful. Very warm welcome and went out of their way to help us with queries.
Exemplary customer service. All staff very friendly and helpful. Very warm welcome and went out of their way to help us with queries.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Scenic canal-side setting next to the National Waterways Museum and a handy base for Cheshire Oaks, Chester Zoo and Chester or Liverpool by car. A couple of reviews note limited walkable amenities.
Related guest reviews
10
Catherine
12 Jul 2024
·
Stayed 2 nights
A great location for a trip to Cheshire Oaks Outlet Centre (just 10 minutes drive). Hotel is lovely and quiet and the rooms are very comfortable.
A great location for a trip to Cheshire Oaks Outlet Centre (just 10 minutes drive). Hotel is lovely and quiet and the rooms are very comfortable.
6
Peter
20 Aug 2024
·
Stayed 6 nights
Hotel was ok, however there was very limited facilities within the local area that could be walked too. No Shops, Pubs or Restaurants etc.
Hotel was ok, however there was very limited facilities within the local area that could be walked too. No Shops, Pubs or Restaurants etc.
10
Susan
3 Aug 2025
·
Stayed 2 nights
Staff were exceptional, all so friendly and helpful. Our stay was really comfortable, breakfast was great, place was clean and good sized room. Nice location too next to the canals, was handy for us to drive in to Chester in about 10/15 mins.
Staff were exceptional, all so friendly and helpful. Our stay was really comfortable, breakfast was great, place was clean and good sized room. Nice location too next to the canals, was handy for us to drive in to Chester in about 10/15 mins.
10
Anthony
7 May 2025
·
Stayed 1 night
Good convenient location for us. Friendly and helpful staff.
Good convenient location for us. Friendly and helpful staff.
10
Aileen
12 Aug 2023
·
Stayed 3 nights
I loved the located of this holiday inn, loads of attractions nearby with the wonderful peaceful views of the canals.
I loved the located of this holiday inn, loads of attractions nearby with the wonderful peaceful views of the canals.
8
Pulvinder
19 Apr 2025
·
Stayed 1 night
Staff very good. Good stay overall. Good location for Cheshire oaks and Chester Zoo.
Staff very good. Good stay overall. Good location for Cheshire oaks and Chester Zoo.
10
nicky
20 Nov 2025
·
Stayed 1 night
We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.
We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.
10
Marion
5 Aug 2025
·
Stayed 2 nights
The setting next to the National Waterways Museum, in regenerated docklands was very nice.
The setting next to the National Waterways Museum, in regenerated docklands was very nice.
10
Peter
7 Jul 2025
·
Stayed 2 nights
Location very good
Location very good
10
Robbie
2 Sept 2025
·
Stayed 1 night
great location. close to cheshire oaks, chester zoo and blue planet
great location. close to cheshire oaks, chester zoo and blue planet
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised for quality, choice and value. Dinner feedback is mixed, with repeated comments about limited menus, inconsistent quality and pricing; bar offerings and coffee can also disappoint.
Related guest reviews
6
Susan
23 Apr 2025
·
Stayed 1 night
Hotel itself was lovely, staff were great, the food we bought for the evening meal was inedible, had to get a takeaway.
Hotel itself was lovely, staff were great, the food we bought for the evening meal was inedible, had to get a takeaway.
10
Ronald
24 Jul 2025
·
Stayed 3 nights
This hotel is superb Very clean Staff were excellent Restaurant was fab the staff couldn’t do enough very intensive Great breakfast
This hotel is superb Very clean Staff were excellent Restaurant was fab the staff couldn’t do enough very intensive Great breakfast
10
Martyn
5 May 2025
·
Stayed 1 night
Beautiful location and scenery, rooms were clean and everything provided. Breakfast was fairly priced at £11, dinner was a bit disappointing however. Wetherspoons quality food for 10x the price.
Beautiful location and scenery, rooms were clean and everything provided. Breakfast was fairly priced at £11, dinner was a bit disappointing however. Wetherspoons quality food for 10x the price.
10
Ruth
6 May 2025
·
Stayed 1 night
Excellent service from the moment we arrived till we departed, the reception staff were very efficient and the restaurant staff were so helpful and friendly at dinner and breakfast 😊 the room was very comfortable and clean and the views of the canal were very entertaining watching the wildlife and boats. Would definitely recommend, we really enjoyed our stay.
Excellent service from the moment we arrived till we departed, the reception staff were very efficient and the restaurant staff were so helpful and friendly at dinner and breakfast 😊 the room was very comfortable and clean and the views of the canal were very entertaining watching the wildlife and boats. Would definitely recommend, we really enjoyed our stay.
10
susan
6 Nov 2023
·
Stayed 1 night
Only stayed 1 night and 1st time at a holiday inn. Nice and clean room and bathroom . Excellent breakfast
Only stayed 1 night and 1st time at a holiday inn. Nice and clean room and bathroom . Excellent breakfast
6
Prashant
27 Aug 2025
·
Stayed 2 nights
Breakfast was good but food served at restaurant during dinner was not up to the standard, definitely not the value for money we spent, we ordered pizza and pasta and found it too expensive for the quality we were served, ready made dense pizza base, and the cheese quality wasn’t great.
Breakfast was good but food served at restaurant during dinner was not up to the standard, definitely not the value for money we spent, we ordered pizza and pasta and found it too expensive for the quality we were served, ready made dense pizza base, and the cheese quality wasn’t great.
8
Ian
28 Jun 2023
·
Stayed 1 night
Good service, lovely breakfast.
Good service, lovely breakfast.
10
Martin
23 Nov 2025
·
Stayed 1 night
Warm welcome at reception, comfortable room and good quality breakfast with wide range of options
Warm welcome at reception, comfortable room and good quality breakfast with wide range of options
8
Stephen
3 Dec 2024
·
Stayed 1 night
Bed and room all very good. Disappointed with the dinner. Half the menu wasn’t available. What I did have wasn’t that great either. Portions were small. Ice cream had clearly defrosted and then refrozen. Didn’t want to say anything at the time. Coffee at breakfast was bitter, obviously overheated. I’d stay again, but only bed and breakfast
Bed and room all very good. Disappointed with the dinner. Half the menu wasn’t available. What I did have wasn’t that great either. Portions were small. Ice cream had clearly defrosted and then refrozen. Didn’t want to say anything at the time. Coffee at breakfast was bitter, obviously overheated. I’d stay again, but only bed and breakfast
8
Claire
24 Aug 2024
·
Stayed 1 night
Hotel was clean and staff lovely. Breakfast was also lovely but the evening meal was very expensive for what seemed to be mostly frozen food. Overall good stay and would stay again but we would avoid the evening meal and eat elsewhere.
Hotel was clean and staff lovely. Breakfast was also lovely but the evening meal was very expensive for what seemed to be mostly frozen food. Overall good stay and would stay again but we would avoid the evening meal and eat elsewhere.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Stephen
2 weeks ago
·
Stayed 3 nights
Lovely location. Breakfast was tasty and staff were very helpful.
Lovely location. Breakfast was tasty and staff were very helpful.
4
Isabelita
3 weeks ago
·
Stayed 1 night
Helpful and friendly staff. But….. Noisy rooms with banging corridor doors. Mattress terrible, soft and old, bathroom dates and smells of a mixture of food and sewage, room had a musty smell and door damaged and chipped. If I had paid £40-50 it would have tolerable.
Helpful and friendly staff. But….. Noisy rooms with banging corridor doors. Mattress terrible, soft and old, bathroom dates and smells of a mixture of food and sewage, room had a musty smell and door damaged and chipped. If I had paid £40-50 it would have tolerable.
10
Michelle
3 weeks ago
·
Stayed 2 nights
Clean room, amazing friendly staff. Breakfast was beautiful.
Clean room, amazing friendly staff. Breakfast was beautiful.
10
Martin
10 Sept 2026
·
Stayed 1 night
We have been to this Holiday Inn many times and choose to keep coming back
We have been to this Holiday Inn many times and choose to keep coming back
6
Kim
5 Sept 2026
·
Stayed 1 night
The room was nice enough for the price. Beds were comfy although the pillows were all lumpy. The air-con worked great. A fridge would have been a bonus. The only downside of our stay was the breakfast. We stayed at a premier inn a few days before and found theirs was better.
The room was nice enough for the price. Beds were comfy although the pillows were all lumpy. The air-con worked great. A fridge would have been a bonus. The only downside of our stay was the breakfast. We stayed at a premier inn a few days before and found theirs was better.
FAQs about Holiday Inn Ellesmere Port/Cheshire Oaks by IHG
Is parking available at the property?
Free self-parking is available on-site, but spaces are limited.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7:30 AM to 11 AM for a fee of approximately GBP 14.95 per person.
What are the standard check-in and check-out times?
Check-in time is at 2:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of access.
What are the nearby attractions and how far are they?
The hotel is located in Ellesmere Port, within a 15-minute drive of Chester Zoo and Chester City Walls. Other attractions include the National Waterways Museum (0.6 km), Cheshire Oaks Designer Outlet (3.6 km), and Blue Planet Aquarium (4.4 km).
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available. Please note that during school term times, the pool will be closed between 10 AM and 1 PM every Saturday.
Are children allowed to stay at the property?
Children are welcome at the property. There is no minimum age for children to stay for free, provided they share a room with adults.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-25: 111.78754766521453USD
- 2026-10-26: 215.59028573112485USD
- 2026-10-27: 178.66046455535889USD
- 2026-10-28: NO DATA
- 2026-10-29: NO DATA
- 2026-10-30: 94.85122134017944USD
- 2026-10-31: 116.4083202014923USD
- 2026-11-01: 78.6834014596939USD
- 2026-11-02: 147.67934256935118USD
- 2026-11-03: 172.4722319972992USD
- 2026-11-04: 162.77067843818662USD
- 2026-11-05: 128.52560506038665USD
- 2026-11-06: 140.1336831659317USD
- 2026-11-07: 159.4256399082184USD
- 2026-11-08: 86.2361159986496USD
- 2026-11-09: 154.55667504043578USD
- 2026-11-10: 177.54331327514646USD
- 2026-11-11: 168.1604266239166USD
- 2026-11-12: 97.44680314464568USD
- 2026-11-13: 111.02941491451263USD
- 2026-11-14: 227.44774197692868USD
- 2026-11-15: 85.43438131599426USD
- 2026-11-16: 135.50395308151244USD
- 2026-11-17: 172.4722319972992USD
- 2026-11-18: 123.96441301574706USD
- 2026-11-19: 158.85454076271057USD
- 2026-11-20: 128.27621838912964USD
- 2026-11-21: 220.26051246414184USD
- 2026-11-22: 84.09946777496337USD
- 2026-11-23: 149.51016303749083USD
- 2026-11-24: 172.4722319972992USD
- 2026-11-25: 158.85454076271057USD
- 2026-11-26: 147.67934256935118USD
- 2026-11-27: 175.70607749633788USD
- 2026-11-28: 214.9208583000183USD
- 2026-11-29: 88.39201868534087USD
- 2026-11-30: 125.43042240657806USD
- 2026-12-01: 171.38647479057312USD
- 2026-12-02: 155.70409430236816USD
- 2026-12-03: 107.51487398071288USD
- 2026-12-04: 100.24948346214293USD
- 2026-12-05: 232.27471727142333USD
- 2026-12-06: 131.5100809501648USD
- 2026-12-07: 140.30674299602506USD
- 2026-12-08: 154.55667504043578USD
- 2026-12-09: 141.49150243721007USD
- 2026-12-10: 124.54816363162993USD
- 2026-12-11: 92.70381552772521USD
- 2026-12-12: 153.51490366058349USD
- 2026-12-13: 72.08525443668366USD
- 2026-12-14: 95.93767808876036USD
- 2026-12-15: 103.48333749217986USD
- 2026-12-16: 99.67817104167938USD
- 2026-12-17: 78.6904565952301USD
- 2026-12-18: 77.42490860080719USD
- 2026-12-19: 116.41875361232756USD
- 2026-12-20: 76.0899950597763USD
- 2026-12-21: 80.84635928192138USD
- 2026-12-22: 87.314058810997USD
- 2026-12-23: 86.76928632602691USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. This property's swimming pool will be closed every Saturday from September-June during the hours of 9 AM-1 PM. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- During school term times the swimming pool will be closed between 10 AM to 1 PM every Saturday.
- One child 12 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately GBP 14.95 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Dry cleaning
General
Room service
Restaurant
Non-smoking rooms
Sauna
Picnic area/Tables
Packed lunches
Breakfast in the room
Allergy-free room available
Family room
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Internet
WiFi
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Activities
Swimming pool
Garden
Pool indoor
Pool (Indoor)
Outdoor Furniture
Fitness Center (nearby)