SureStay by Best Western Mount Pleasant Racine

Everything was good but the one outside entrance door the key reader did not work

Old hotel, not updated or well maintained. The door to both the pool and fitness area was broken. Lift chair for the pool was broken, although we didnt need it, still seems like they're not keeping up with things. There was an old coffee pod in the coffee pot in the room and some crumbs on the floor, so cleaning wasnt great. The staff made up for most of it by being friendly and kind.

The room was clean. The room above us was very loud with children running for hours. It was 100 degrees out and we wanted to swim. At checkin, we seen the sign the pool was out of service. I was NOT happy. We arrived 20 min early and was told we could not check in and must come back. It was not a great experience and would not pay what we did for a room that was loud and no pool for my 2 year old grandson.

Had a great stay.The staff was very friendly. The only bummer was that the pool was out of order

Pool was closed and there was mold all around the tub

This is thev3rd time in 3 years we have used this hotel and the advertisement says there is a pool. All 3 times I've called directly to be sure the pool was open and all 3 times the answer was yes. All 3 times, it's been closed for our whole stay. I dont feel we should pay full price for the room since thaye #1 lying about the pool being open and false advertising.

Good value!!! Pool not working seems like a common problem here (it was “out of order”). Not the cleanest or quietest place, but I feel it was fine and we got what we paid for. Thank you :)

Staff were friendly and helpful and parking on-site was easy. The pool was not open and the shower in the room was terrible. The water pressure was painful and the drain was so clogged that the tub filled up within 30 seconds of having the water on. It made it extremely unpleasant to shower at all. Bed was okay, the pillows were uncomfortable, but the AC worked well. Overall, a decent experience for the price paid.

Extremely poor customer service by Cheryl at the front desk, Horrible, horrible attitude! She Continuously rolled her eyes at us when checking us in because she had difficulty with check in. They advertise having a pool, but there was no using it. They advertise room darkening curtains, but there were none. They advertise a snack area where purchases can be made, but it was dirty and dusty, and only had approximately six items you could choose. The freezer in our refrigerator was frosted up and we could not use it. Our room keys stopped working midway through our visit. We wanted to relax and watch a good movie, but only three channels came in on the TV. Fairfield Inn was a joke!! We could not wait to run out of there. We left at 6:45 AM on our checkout day.

Only thing my husband didn’t like was that some areas smelled of smoke and the pool wasn’t in use.

The hotel is very old. Entry way is dirty. Hotel had an odor to it. The room was ok but the hallway smelled of marijuana. The tub would not drain properly and stood ankle deep in my own water while showering. Front desk clerk was friendly.

Everything was great except the tub had lots of mold around, and also the carpet was not cleaned completely. There were crumbs around, and I found a dirty plastic fork underneath the sink.

I need my refunded money. Bugs all in the toilet.

Pool was closed and there was mold all around the tub

Convenient location, friendly staff, good food variety for breakfast. Room window frame had mold, carpet was not clean and bathroom tub needs to be renovated.

The beds were comfortable. It was fairly quiet. BUT…. The bathroom was gross. There was mold/mildew all over the shower. Like there was no attempt to clean it. It just looks like the whole place needs some repair and deep cleaning. There were stains on the curtains and shower curtain. Paint chipping all over in the bathroom.

This property is due for a serious renovation. The bathroom had mold and rust all over the tub! They had no water available to drink according to the front desk person.

They had no coffee or water available other than to purchase. There was mold in the shower.

The front desk double charged me for the room and after admitting the mistake have yet to refund my money. The room smelled of animal urine and one of the beds sheets were not clean. The sink would not properly drain and the shower pressure was mild. I e stayed here many times in the past and have witnessed this building fall apart over the years. The manager was nice however incompetent.

Bathroom had caulking that was extremely old and peeling off. Mildew/ mold growing . Tears in carpet. Bathroom had hair on walls and wash rags hanging on the shower from a previous guest

AC in room was broken, room was not very clean. No attempt by reception the following morning to make things right.

We enjoyed our stay and the bed was comfortable

The room was clean. The room above us was very loud with children running for hours. It was 100 degrees out and we wanted to swim. At checkin, we seen the sign the pool was out of service. I was NOT happy. We arrived 20 min early and was told we could not check in and must come back. It was not a great experience and would not pay what we did for a room that was loud and no pool for my 2 year old grandson.

For a family of 4, there was only 1 washcloth and 2 towels, when asking for more, the lady looked at me and shook her head no- wasn’t sure they had any. Breakfast was very small, no real options. Pool was closed and was not aware until checking in at the hotel. Beds were comfortable, but loading/unloading doors were not automatic, so made it harder to accommodate all the things.

There was a ring around my bathtub that I cleaned before using. The staff was nice. The rooms had a stale smell which I bought air freshener to mask. There was a party on the same floor as us. The children ran the halls all night long. Even after me opening my door and asking them to stop. You could hear them screaming all night. Tyler was extremely welcoming and helpful.

Staff were friendly and helpful and parking on-site was easy. The pool was not open and the shower in the room was terrible. The water pressure was painful and the drain was so clogged that the tub filled up within 30 seconds of having the water on. It made it extremely unpleasant to shower at all. Bed was okay, the pillows were uncomfortable, but the AC worked well. Overall, a decent experience for the price paid.

I thought something was funky when I was asked whether we watch TV when we checked in. Then in the room, the TV only worked on a couple stations, there was no offer to change rooms or to have a reduction in the bill. The outlets at the desk were non-functional and a couple light bulbs were burned out. The hotel seemed "tired" and in need of some sprucing up.

Netflix didn’t work on the tv. Was a reason we chose to stay.

Stay was nice. You all just need TV upgrades. Overall, the hotel was a very good stay.

Access was good, staff were very pleasant, Facilities were old and worn and the refrigerators were terrible..

The pool was closed which was one reason we chose this hotel. According to the front desk, we should have gotten a call telling us & allowing us to cancel reservations without a fee, but we didn't find out until we arrived at 9pm...too late to want to search out another hotel. No discount was offered.

Stay was great! The best part was the late breakfast on Sunday! A minor inconvenience was that the $40 that was held for incidentals took a very long time to be released. (2+weeks) it was a little odd… OTHERWISE, FANTASTIC STAY!

For a family of 4, there was only 1 washcloth and 2 towels, when asking for more, the lady looked at me and shook her head no- wasn’t sure they had any. Breakfast was very small, no real options. Pool was closed and was not aware until checking in at the hotel. Beds were comfortable, but loading/unloading doors were not automatic, so made it harder to accommodate all the things.

I checked in at 3:00 PM on a Friday. Upon entering my room I heard the toilet running. I couldn’t get it to sop running. Consequently I reported it to the front desk. The lady at the front deskinformed me that unfortunately the maintenance man had just left for the weekend, but she would write it down(whatever that means). I then asked for a change of rooms I was informed that there wasn’t any other rooms available. So I had a horrible nights rest do to the noise of the toilet. Saturday I reported it to Travelocity. But nothing happened. Sunday Night I gave up and checked out at 3:00 am frustrated and exhausted. My concern is that my concerns did seem to faze anyone at hotel. It was just live with it until maintenance eventually gets there. Consequently I gave up on the third night and checked out!

Housekeeping services are poor. I went to the reservation desk several times to ask for towels and 5 hours later I still didn’t have any towels. My room had crumbs on the the table and floors . Other than that, my stay was OK.

Front desk was very friendly, overall the stay was excellent thank you for the professionalism

Extremely poor customer service by Cheryl at the front desk, Horrible, horrible attitude! She Continuously rolled her eyes at us when checking us in because she had difficulty with check in. They advertise having a pool, but there was no using it. They advertise room darkening curtains, but there were none. They advertise a snack area where purchases can be made, but it was dirty and dusty, and only had approximately six items you could choose. The freezer in our refrigerator was frosted up and we could not use it. Our room keys stopped working midway through our visit. We wanted to relax and watch a good movie, but only three channels came in on the TV. Fairfield Inn was a joke!! We could not wait to run out of there. We left at 6:45 AM on our checkout day.

I was double charged for my room and as some staff was very respectful and nice. your day staff is ghetto and ratched looking and acting

I had a good stay and the staff were very friendly

The front desk double charged me for the room and after admitting the mistake have yet to refund my money. The room smelled of animal urine and one of the beds sheets were not clean. The sink would not properly drain and the shower pressure was mild. I e stayed here many times in the past and have witnessed this building fall apart over the years. The manager was nice however incompetent.

Nice location and clean rooms

We checked into a room with a wet carpet so we requested another room. That was quickly accomplished, which was much appreciated. Breakfast was just OK with not a lot of choices. The pool was closed, which was disappointing. The hotel is in a nice area and is easy to get to. The staff was nice, though our towels were changed 1 day out of 3 while the beds were strangely not made nor the soap changed. The beds were a little soft for my taste.

The hotel was in a convenient location for our stay after moving in our daughter at Carthage College. The amenities were excellent with the hotel and room being clean and the interior upgraded with recent renovations. The walk-in shower in our room was very nice. The breakfast was great including a wide menu selection. Front desk attendants and the breakfast area prep lady were friendly and helpful. A huge problem we encountered during our stay was when illegal fireworks started blasting in the air from the adjacent wooded property east of the hotel. At first we thought it was munitions explosions or gun shots but then saw fireworks in the air above the hotel. This woke us up at 10pm and went on for about 25 minutes. Our car was parked in the hotel south lot. We checked out at 9am. There were chunks of fireworks paper and chemical powders strewn around the parking lot and on top of our car and other guests vehicles. There were powder burns on our car's paint surface. Fortunately I was able to polish the powder burn marks off the car finish. Our stay was great except for this fireworks incident. Maybe they were, but if not, I think that Racine law enforcement should have been contacted immediately by hotel staff to prevent noise disturbance and property damage to the hotel and guest vehicles.

Convenient location, close to restaurants both walking and driving time.

Located in a good spot with plenty of food and shops around the area. Next to a bowling alley and hood restaurant.

Friendly staff, good breakfast and good location.

There was a lot of construction, which made it very difficult to get in and out of the property

Great location near lake, good breakfast, nice staff, large room, good bed.

There was a lot of construction around the hotel. The bed is too firm for my liking. Otherwise, it was a pleasant stay.

Convenient. Great front desk help

Front desk upon arrival was very helpful. Staff early morning for breakfast was not helpful. Room is worn down. Key card for room very tricky to get open. Pool was not open and we weren't made aware of that when booking. No housekeeping after first night to get garbage and give clean towels.

We checked into a room with a wet carpet so we requested another room. That was quickly accomplished, which was much appreciated. Breakfast was just OK with not a lot of choices. The pool was closed, which was disappointing. The hotel is in a nice area and is easy to get to. The staff was nice, though our towels were changed 1 day out of 3 while the beds were strangely not made nor the soap changed. The beds were a little soft for my taste.

We enjoyed our stay. The facility was quiet, staff was friendly, the complementary breakfasts were good!

Pool and hot tub were shut down for the werk. I have to leave the hotel each morning during my stay at 5;45am so not able to paryake in breakfast. Would be great if some breakfast items were out by 5:30am. 2 days this week the coffee pots were not out for use early am.

Friendly staff, good breakfast and good location.

One of the best hotel experiences I've ever had. Will definitely make this one my regular when staying in racine. The breakfast has so many options. All are very very good. They have lactose free options for people who are lactose intolerant. The general store in the lobby is a neat idea. Rooms were very clean. A little smaller than expected but we made do. The complementary shampoo, conditioner and body wash are wonderful. Sometimes when you go to a hotel you get the cheap low quality soap but this was not the case. Very very nice. 2000% recommend. Staff are very friendly too, it's a slice of home away from home.

Helpful check in. Quiet night. Very good breakfast with fresh fruit.

Nos gustó mucho el hotel' el área del desayuno muy bueno , gracias a la señora Madeline por su atención a la hora de desayunar

Smelled like smoke. Staff wasnt really helpful The pool was closed. Breakfast was horrible The fan was really loud in bathroom and toilet was running all night

When I go to a hotel, I expect it to be a welcoming environment. Well, walking up to the door we noticed the grass was way overgrown, and the doors were filthy. We did not even want to touch the handles. And a sign on the door stating the weight room and pool, are temporarily shut down. That in itself wanted me to ask for a refund. Upon entering our room there are no words for good ending. The breakfast was very disappointing, most people like more of choice for hot foods other then eggs & sausage. Like waffles, biscuits & gravy, sausage patties. What about fresh fuit and really have water available for customers at all times. I think it pretty sad when customers have to volunteer to mow the lawn and clean the front doors.