Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including accessible parking and public areas.

Where is the property located in relation to key landmarks?

The hotel is located in East Grand Rapids, within a 15-minute drive of Frederik Meijer Gardens and Sculpture Park and Van Andel Arena. It is 0.5 miles from Centerpointe Mall and approximately 4.2 miles from Gerald R. Ford International Airport.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and there is no specified minimum age for children to stay for free.

MainStay Suites Grand Rapids

What guests think

Across recent reviews, MainStay Suites earns praise for spacious suites, comfortable beds, and family-friendly layouts, but feedback also highlights inconsistent cleanliness, dated and worn furnishings, and recurring maintenance problems that affect convenience and comfort during stays.

Service is mixed, with reports of friendly, responsive staff alongside rudeness, poor follow-through, and reservation or checkout issues. Facilities can be unreliable, with the pool and hot tub often closed or not working. Breakfast feedback varies widely, from excellent to unavailable or subpar. Expect roomy, value-minded suites in a convenient area, but be prepared for uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are often closed or not working; some guests were directed to use a neighboring hotel's facilities.

Related guest reviews

8

Alberto

Mar 15, 2024

·

Stayed 2 nights

The swimming pool was close

8

Florence

Feb 21, 2024

·

Stayed 1 night

The kitchenette in the room was awesome. Cute little room with a nice homey feel. Microwave was missing in the room and pool was closed down - so had to go around to the sister hotel for pool/hot tub use. Convenient to local shopping, restaurants and activities.

8

Kristine

Feb 17, 2025

·

Stayed 1 night

Please shovel sidewalks

10

Ashlie

Jan 6, 2025

·

Stayed 2 nights

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

8

Walter

Mar 6, 2024

·

Stayed 2 nights

Pool and hot tub not in operation

6

Thomas

Aug 9, 2025

·

Stayed 1 night

The only negative issues with this property had to do with the fact that the business is closed. We arrived at the address, but there were no Homewood Suites signs, the place was totally dark (no lights on), and the doors were locked. We knocked on the outer door and women answered. She asked if we had a reservation, which we did. She advised us that the facility was closed and had been bought out and was merging with the hotel next door and that construction for renovation was about to begin. Other than that, they were honoring existing reservations, but no allowing any walk-ins. Oh...and no breakfast. All other amenities were open, such as the pool and weight room, but that was all. We were only there one night and never saw another customer, but it was a bit weird having the entire hotel to ourselves.

4

Roland

Jan 15, 2025

·

Stayed 5 nights

When I checked in, there was an extra 100 dollars on top of what my stay was charged that I was not made aware of before checking in, the staff was quite grumpy and largely unhelpful, and the hot tub didn't work. Overall, very unhappy with the place...will not be back

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is inconsistent: multiple reports of dirty rooms, odors, pests, stained carpets, and overflowing trash, alongside a smaller number noting very clean rooms.

Related guest reviews

2

Michelle

Dec 28, 2024

·

Stayed 2 nights

Our sheets were dirty. The carpets in the hotel were stained and out dated. No toilet paper in the bathroom in lobby. I couldn’t check out and get a receipt because there wasn’t an employee available.

4

Sarah

Apr 28, 2024

·

Stayed 1 night

I would’ve been angry if I had paid full price for this room. The bathroom was dirty- hair everywhere, no sign of the thorough Lysol cleaning. There were no extra linens- I went to the front desk and waited for 5 minutes. No one showed so I went back to my room. I then waited and called down for linens and towels. The woman on the phone made me feel bad for calling/asking for additional items. I understand if you can’t leave the desk (although you did for the 5 minutes I was there waiting) but there is a nice way to say “can I have them brought up later”. This hotel is in need of a makeover/modernization. Furniture was dingy. Kitchen would’ve been great but no paper towels or anything to clean with. It’s just a step behind in all aspects.

6

theresa

Jun 9, 2024

·

Stayed 1 night

Broken phones, dirty bathrooms, garbage in drawers, empty or missing shampoo containers. Overall…not the Hilton experience you would expect. Not what I would expect from any hotel I’m paying for

8

Lessie

Feb 15, 2026

·

Stayed 2 nights

The room was very clean,but didn't have towles and dishwashing liquid for the dishes in the efficiency kitchen we had, other than that it was great.

4

Ben

Sep 13, 2024

·

Stayed 1 night

There was mold in the shower and ants in the room, will never stay again

6

Katie

Oct 5, 2024

·

Stayed 2 nights

The garbage was overflowing outside the entire three days.

10

Amber

Jul 8, 2024

·

Stayed 1 night

Don’t believe the bad reviews. Is it a luxury hotel? Not by any means but it’s clean and cost effective. We loved having a separate room from the kids without needing another hotel room. The bed was very comfortable and the pull out was too. We would stay again.

10

Philip

Nov 16, 2025

·

Stayed 1 night

We booked this hotel because of an excellent facility in another location. We were very disappointed when the breakfast advertised was non-existent and the TV's didn't work. There was trash in the wastebasket and a used coffee pod was in the coffee maker. We probably won't use this facility again.

2

Khaliah

Feb 16, 2026

·

Stayed 2 nights

The room wasn’t clean when we got there the door was broke the closet was broke someone cut the phone cord it smell like cat urine in there like worst experience ever 0/10 don’t recommend and they said they couldn’t do nothing about anything

2

Jessica

Jun 16, 2024

·

Outside the building the property had trash laying around. Inside: the floors were filthy through out. People were smoking weed so it smelled. The building is run down and needs to be worked on and spruced up. Our room had ants and bugs In it. When I told the front desk she said she would tell maintenance. No room should have bugs! We ended our stay early and went to another hotel.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable for families, but furnishings feel dated and worn, and some rooms have maintenance or tech issues such as broken phones or TVs, slow drains, and occasional hot-water or Wi-Fi problems.

Related guest reviews

6

Nicole

Nov 19, 2025

·

Stayed 1 night

Clean but worn down. Night front desk help was rude

6

Julie

Apr 21, 2024

·

Stayed 1 night

The property was in a quiet area and the staff were helpful and personable. I had to ask for a hairdryer, which they promptly provided. The room and bed were dated and in average condition. A lot of wear and tear in kitchenette.

6

theresa

Jun 9, 2024

·

Stayed 1 night

Broken phones, dirty bathrooms, garbage in drawers, empty or missing shampoo containers. Overall…not the Hilton experience you would expect. Not what I would expect from any hotel I’m paying for

10

Grace

Jan 9, 2025

·

Stayed 1 night

I had a king suite and liked it alot. It was clean, comfortable and cozy. Bathroom was updated adding to the appeal. The furniture in the sitting area needs replacement though. I didn't feel like sitting there but I was there only one night. For an extended stay, that would have been a drawback. Kitchen was very convenient, but they should provide more than one set of eating utensils. The garbage disposal was too powerful for the small size sink. Not a big deal, just throws food out when turned on. Overall a very inviting room. I was not crazy about being across from the elevator, but there were only one or two noisy guests briefly passing by.

10

Diana

Jun 16, 2024

·

Stayed 2 nights

Very comfortable beds. Nice space in the rooms.

6

Kevin

Dec 13, 2024

·

Stayed 5 nights

We woke up one morning and there was no hot water to take a shower.

10

Amber

Jul 8, 2024

·

Stayed 1 night

Don’t believe the bad reviews. Is it a luxury hotel? Not by any means but it’s clean and cost effective. We loved having a separate room from the kids without needing another hotel room. The bed was very comfortable and the pull out was too. We would stay again.

10

Mary

Jun 23, 2024

·

Stayed 1 night

The stay was great! Our family suite was more than I expected. A full kitchen, 2 bathrooms, and separate queen bedrooms! Very roomy! The only problem was the bathtub drain is super slow, so youll have to wait for it to go down for the next person to shower. Other than that, it was great!

8

nathan

Dec 30, 2025

·

Stayed 1 night

Great suite with lots of space and included appliances. Great for families.

6

Roger

Feb 6, 2025

·

Stayed 2 nights

The place has an old feel. Doors squeak, front doors kept opening and closing even though it was very cold outside. We could not contact the front desk via room phone - we had to use our cell phone to call them. When I did need a couple of things the staff did respond quickly.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: several guests praise friendly, helpful staff and easy check-in, while others cite rudeness, unresponsiveness, and problems with reservations or late checkout.

Related guest reviews

2

Stephanie

Jan 3, 2026

·

Stayed 2 nights

The staff is rude, you have to ask multiple times for housekeeping, I requested late check out as a gold member and they were trying to get me to leave at normal checkout after approving late check out and threatened to charge me a late fee. This is after I booked a suite for Christmas and they gave my room away leaving me and my children to figuring out another hotel. This room was booked for weeks and I was at check in early to ensure we could get the room. Very money hungry and inconsiderate of people. Will never book again. I love Choice hotels as a whole but this one doesn’t deserve another damn dollar of my hard earned money

6

Nicole

Nov 19, 2025

·

Stayed 1 night

Clean but worn down. Night front desk help was rude

10

royce

Feb 21, 2024

·

Stayed 4 nights

very nice staff is friendly

2

Michelle

Dec 28, 2024

·

Stayed 2 nights

Our sheets were dirty. The carpets in the hotel were stained and out dated. No toilet paper in the bathroom in lobby. I couldn’t check out and get a receipt because there wasn’t an employee available.

2

Gary

Jun 6, 2024

·

Stayed 1 night

I initially checked in online the day before and was assigned to a room on the first floor. Upon arrival the digital key did not work so when I stopped at the desk I was told my room was not yet ready at 5pm. Once my room was ready I was placed in a room on the second floor. There was a room we passed on the way to the elevators that smelled like a rotting corpse. The breakfast was nothing like what was pictured on the hotels.com site. Grey/green sausage and no waffles. No coffee available when I went to the breakfast buffet. The hotel felt dirty and except for checkout the customer service was not friendly.

10

Thomas

Apr 5, 2024

·

Stayed 1 night

Staff has been wonderful

10

keshia

Mar 16, 2024

·

Stayed 1 night

The staff on second shift is amazing

10

keshia

Feb 28, 2024

·

Stayed 1 night

The staff was amazing and checking in was easy

10

Ashlie

Jan 6, 2025

·

Stayed 2 nights

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

4

Roland

Jan 15, 2025

·

Stayed 5 nights

When I checked in, there was an extra 100 dollars on top of what my stay was charged that I was not made aware of before checking in, the staff was quite grumpy and largely unhelpful, and the hot tub didn't work. Overall, very unhappy with the place...will not be back

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AI-generated summary based on recent guest reviews

Location

Quiet, convenient base with easy access to downtown Grand Rapids, shopping, restaurants, and attractions.

Related guest reviews

6

Julie

Apr 21, 2024

·

Stayed 1 night

The property was in a quiet area and the staff were helpful and personable. I had to ask for a hairdryer, which they promptly provided. The room and bed were dated and in average condition. A lot of wear and tear in kitchenette.

8

Florence

Feb 21, 2024

·

Stayed 1 night

The kitchenette in the room was awesome. Cute little room with a nice homey feel. Microwave was missing in the room and pool was closed down - so had to go around to the sister hotel for pool/hot tub use. Convenient to local shopping, restaurants and activities.

4

Wentao

Nov 25, 2024

·

Stayed 1 night

Hotel smells not as pleasant, when family of four trying to get blanket for sofa bed, office do not have clean supply. Otherwise, good location, friendly staff

8

dana

Sep 16, 2024

·

Stayed 3 nights

Easy access into Grand Rapids downtown. Easy drive to all attractions. Bed was comfortable. Shower has good hot water and pressure. Only thing they could do better is: supply the kitchen with more kitchen/stove wear. There is a stove top but not a single pot/pan or cooking utensil. Wil stay again after throwing a quart sauce pan and spatula into the car.

10

Kam

Feb 27, 2024

·

Stayed 1 night

Pretty good stay quiet and clean. But if you plan on hooking anything up to the hdmi ports on the tv’s not gonna happen.

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AI-generated summary based on recent guest reviews

Dining

Breakfast experience is inconsistent, ranging from excellent to limited or unavailable, with occasional complaints about coffee and quality.

Related guest reviews

2

Gary

Jun 6, 2024

·

Stayed 1 night

I initially checked in online the day before and was assigned to a room on the first floor. Upon arrival the digital key did not work so when I stopped at the desk I was told my room was not yet ready at 5pm. Once my room was ready I was placed in a room on the second floor. There was a room we passed on the way to the elevators that smelled like a rotting corpse. The breakfast was nothing like what was pictured on the hotels.com site. Grey/green sausage and no waffles. No coffee available when I went to the breakfast buffet. The hotel felt dirty and except for checkout the customer service was not friendly.

10

Brandi

Feb 15, 2025

·

Stayed 1 night

Comfy beds, nice a clean. Awesome breakfast

10

Ashlie

Jan 6, 2025

·

Stayed 2 nights

It was such as an amazing experience that I added on to our stay. There was a fire alarm situation that another guest pulled the button during breakfast. The staff handled everything great! They were calm, they assisted by getting everyone clean blankets or towels to stay warm. It was quick! The breakfast was excellent every day! Much nicer than many other hotels that include breakfast. I also loved that they have a hot tub! Our room was spacious and nice, and a perfect way to relax at the end of a busy day!

10

Philip

Nov 16, 2025

·

Stayed 1 night

We booked this hotel because of an excellent facility in another location. We were very disappointed when the breakfast advertised was non-existent and the TV's didn't work. There was trash in the wastebasket and a used coffee pod was in the coffee maker. We probably won't use this facility again.

6

Thomas

Aug 9, 2025

·

Stayed 1 night

The only negative issues with this property had to do with the fact that the business is closed. We arrived at the address, but there were no Homewood Suites signs, the place was totally dark (no lights on), and the doors were locked. We knocked on the outer door and women answered. She asked if we had a reservation, which we did. She advised us that the facility was closed and had been bought out and was merging with the hotel next door and that construction for renovation was about to begin. Other than that, they were honoring existing reservations, but no allowing any walk-ins. Oh...and no breakfast. All other amenities were open, such as the pool and weight room, but that was all. We were only there one night and never saw another customer, but it was a bit weird having the entire hotel to ourselves.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $74	2 $73	3 $70	4 $71	5 $73	6 $83	7 $79
8 $73	9 $73	10 $73	11 $73	12 $74	13 $77	14 $79
15 $72	16 $75	17 $71	18 $75	19 $73	20 $76	21 $79
22 $72	23 $70	24 $70	25 $70	26 $70	27 $87	28 $76
29 $69	30 $69

MainStay Suites Grand Rapids Southeast - Kentwood

About this property

Location

Room options

Suite, 1 King Bed (Efficiency)

Suite, Multiple Beds (Efficiency)

Guest reviews of MainStay Suites Grand Rapids Southeast - Kentwood

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about MainStay Suites Grand Rapids Southeast - Kentwood

Considering this hotel for your Grand Rapids trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
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25	26	27	28	29 $79	30 $79	31 $80