Hilton London Watford

Ok hotel

amazing clean room lovely staff perfect breakfast thank you so much :)

Absolute disaster. I was checked in while the hotel knew there was no running water. Somehow my other colleagues who checked in were informed, but not me. Not sure in what world you check in clients knowing they won't be able to flush their toilet ? Technical team arrived at 10.30PM but left at midnight without having solved the issue, leisurely coming back at 6AM. At 8.30, still no running water, no washing hands, no toilet flush. Brushing my teeth with a water bottle like I'm hiking in remote mountains, nevermind I spent 245€ per night. I cancelled my second night obviously and despite the reception saying "we should solve the problem today", thanks. It has now been a week and I am still chasing for the refund of my second night, which I didn't use, let alone the absurdity of having spent 245€ for the first night and not having running water and everyone finding it quite okay, at least okay enough not to worry and still check in people without letting them know. Apart from this "incident", this is probably the most run down hotel of the entire Hilton portfolio, the carpet is so old and dirty, there's no AC but 2 small fans, and again, frankly absurd to check in people into rooms where toilets won't flush. And not reimburse the nights they didn't use, for an entire week. Oh and upon check out, my colleagues got proposed 10.000 hilton honors points as an apology. I was not. Won't ever go back.

Clean room and very cool bar with good food. Room was boiling hot with no ability to ventilate ... truly suffocating in the evenings

Needs updating a little