Global Luxury Suites Bethesda Chevy Chase

The room was not serviced and my VIP guest arrived at 9:30 to unmade bed, no towels, no soap or shampoo. Email earlier in day asking me to call - called three times and got voicemail each time. I would not recommend staying here. Seems like it’s managed remotely. Not hotel. Even if I had connected nothing would have changed. Poorly managed. Excuse was that prior guest stayed beyond checkout time and housekeeping left for day.

It was extremely confusing. There were no clear instructions on where to park or where to obtain the keys. I also spent a significant amount of time trying to determine whether I was in the correct apartment. When I arrived, there was an extra set of keys and an envelope left on the counter, but it was not addressed to me, which added to the confusion. However, the apartment was very clean, organized and smelled great! Bed was comfortable and cozy.

Both, the room was not suitable for a stay and staff was not accommodating. We had to go to another hotel. Please refund our money, this has created hardship amad this business trip.

The agency did not communicate with the employees at the property. I paid for early check in and parking, but unfortunately, i had to spend the first two hours i was there making phone calls to get a parking pass and keep my 5 year-old in from the severe cold

Overall the room was nice. Apartment building nice. People in the building nice. HOWEVER. Customer service at Global Luxury? HORRENDOUS. I got hung up on twice. I filled the parking pass before hand and it never got confirmed. I never got my parking pass until the day before I left, DURING A HUGE SNOWSTORM. I had to park at another lot 10 mins away and pay $40. It was a mess. Not to mention I’m traveling alone and pregnant! So it was a high stress situation. Yet of course, they charged me for the days I didn’t even park! Was not a luxurious experience. It’s so unfortunate they don’t have a good solid customer service and housekeeping system because those apartments are really nice and in a good area. But geez, that was stressful.