Spring Hotel Vulcano

I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.

Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.

Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.

Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.

Lovely breakfast and pools great and clean room

The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds

Hotel tranquilo, con muy buenas instalaciones (piscina, gimnasio, habitaciones...) calidad y variedad en desayuno y cena.

Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.

Le UP est juste top mais seulement quand il n’y a pas grand monde !

It was my wife’s birthday and our anniversary but it was not acknowledged at check in but that’s ok the hotel is fine we stayed there back in 1998 it’s where we got engaged again that was mentioned but no response from the hotel the only thing we was unhappy with was that the gym and spa was closed though out our stay no mention about it when we checked in so very disappointed about that I mentioned it to reception on day two as I couldn’t find the gym they told me they had a fire the week before but didn’t think it would be a good idea to tell there customers overall ok but they lack a bit of care to there customers

Flott hótel með góðum mat. Mikið hreinlæti.

Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.

Struttura eccellente, camera ampia, pulita e silenziosa, gradito il kit the e caffe presente in camera. Altrettanto belle le piscine esterne con ampia disponibilità di lettini e zona bar gradevole. Colazione internazionale con ampia offerta di qualsiasi tipo.

Lovely breakfast and pools great and clean room

Great hotel really central to the main strip and very clean - breakfast was also very good

The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds

We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.

This hotel is lovely but they clearly have a problem with a cockroach infestation which they acknowledged that they were already aware of but are not dealing with properly or seriously enough in my opinion. My own room on the ground floor and my friends room on the 7th floor which was a premium room both had cockroaches and they were running around the swimming pool area too. I think this hotel needs an urgent health and safety inspection and should have its Expedia recommended staus removed until a inspection is passed.

I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.

I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.

I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.

Das 1.mal in diesem Hotel. Alles super. Essen für alle etwas dabei. Morgenbuffet grosse Klasse. Der beheizte Aussenpool top. Wir hatten eine grosse Terrasse mit Dusche, Tisch, Stühle und 2 Liegebetten. Das Schlafzimmer geräumig mit guten Matratzen. Nicht zu hart und nicht zu weich. Eine begehbare grosse Dusche. Sehr freundliches, präsentes Personal. Sehr gute Lage. Preis/Leistungsverhältnis top. Wir kommen wieder.

Ho apprezzato il design moderno dell'hotel. Una hall grandissima con vegetazione, pareti di vetro e fontane. Camere enormi ( rispetto allo standard ) arredate in modo moderno e funzionale. Divanetto, armadio a muro con luce, tanti punti luce in camera, bagno con doccia spaziosa. Asciugamano grandi per la piscina in dotazione. App sul cellulare per comunicare con la reception, richiedere servizi ( ad esempio il cambio di lenzuola ), essere informati sulle attività del hotel. Buffet colazione e cena vario e gradevole. Certo non è stato proprio tutto perfetto ma direi un hotel con 4 stelle vere e meritatissime. La zona è centralissima, un pò rumorosa ma il chiasso cessa intorno alle 23. Non è vicino al mare ma le principali spiagge della zona si raggiungono in 10 minuti a piedi. Sono rimasto molto soddisfatto e ci ritornerei.

Struttura eccellente, camera ampia, pulita e silenziosa, gradito il kit the e caffe presente in camera. Altrettanto belle le piscine esterne con ampia disponibilità di lettini e zona bar gradevole. Colazione internazionale con ampia offerta di qualsiasi tipo.

We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.

The hotel is impressive especially the entrance with seating in a jungle! The pools and sunbathing areas are kept in pristine condition and are a credit to the pool guys. The entertainment gent is a happy and inclusive person. Now to the disappointing bits; don’t expect to get in your room until after 3pm. For some reason the reception men are really arsey and when I asked for help with a cockroach and lizard in my room I felt the whole team were taking the piss out of me. The best on reception is the lady and even she seemed fed up when I asked for help with the extremely convoluted WiFi set up for your room - I may be old but I’m really clued up on computers and tech yet even I struggled with this!! The food was passable in the restaurant with good selections for breakfast and dinner but there wasn’t anything really good about the actual room - it was noisy, with s canteen feel and the brewing areas were not laid out well at all with constant bottlenecks queues for water, and a lack of teapots. Finally the bed in the bedroom was the best thing so I had s great nights sleep however the sheets were never changed the entire week I stayed which again was more disappointing than a genuine complaint. When you pay for 4-star but get service of 2-3 then it is disappointing. These are easy fixes in my opinion and I’d be happy to advice the hotel of them if they were open the listening to them without feeling I am being critical. There is slot to like about the hotel and it’s grounds

Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.

I would like to express my dissatisfaction regarding the conditions of the room I am staying in. Unfortunately, I have noticed the presence of cockroaches in the room, which is completely unacceptable. Additionally, the spring mattress is quite uncomfortable and does not meet quality expectations. Overall, the room is far below the expected standard, especially considering the daily rate being charged. I hope these issues are addressed urgently and that the hotel takes the necessary steps to ensure a clean, comfortable environment that aligns with the price.

This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.

Renew the beds please

Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.

Thoroughly enjoyed our stay at Spring Vulcano Hotel. A good choice of meals and very friendly staff. Would definitely stay here again.

We stayed here last year and it was very good. This year wasn't as great. The bedsheets were poor quality, some of the staff were quite rude and you couldn't get wifi in the bedrooms, only in the lobby area. I don't think we'll be back.

Mat bra, rom bra, badeområdet bra, hyggelig betjening

Masse rot ved innsjekking, og fikk ikke det rommet jeg hadde bestilt.

We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.

Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.

It was my wife’s birthday and our anniversary but it was not acknowledged at check in but that’s ok the hotel is fine we stayed there back in 1998 it’s where we got engaged again that was mentioned but no response from the hotel the only thing we was unhappy with was that the gym and spa was closed though out our stay no mention about it when we checked in so very disappointed about that I mentioned it to reception on day two as I couldn’t find the gym they told me they had a fire the week before but didn’t think it would be a good idea to tell there customers overall ok but they lack a bit of care to there customers

This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.

I recently stayed at Hotel Vulcano, and unfortunately my experience did not meet the standards I expect from a four-star hotel. During my stay, I encountered several cockroaches in my room. When I informed reception, the initial solution offered was simply to provide spray. I had to insist on changing rooms myself, and this happened late in the evening without any clear apology or reassurance. This handling of the situation was disappointing. I also sent an email afterwards explaining my concerns, but I have not received any response. The lack of follow-up and communication is concerning. There was noticeable noise in the room that affected my comfort. In addition, I asked at reception if a bathrobe was available, but was told it was not — something I would normally expect in a hotel of this category. The hotel advertises yoga and Pilates as part of its wellness offering, yet these classes are only held twice per week in a small indoor room. Given the climate and setting, I would have expected a more suitable or outdoor space. This does not reflect the image presented in the marketing. Furthermore, the rooftop terrace is shown on Hotels.com as a facility, but access is not included in the standard room price, which feels misleading. One positive aspect was that I was allowed early check-in at around 11:30 am, which I appreciated. Overall, the guest handling and the gap between marketing and reality were disappointing.

Het ontbijt buffet was fantastisch, het was zeer uitgebreid met iedere ochtend enkele speciale gerechten die elke dag wisselden. Alles was ook vers en werd goed bijgevuld. Het personeel is zeer vriendelijk en behulpzaam. De kamer was prima in orde en het hotel is op wandelafstand van het strand. Enkel jammer dat er zeer veel zwervers in de omgeving van het hotel zitten, van op ons balkon zagen we daklozen met al hun spullen op de grond liggen en hun behoefte doen.

Beautiful hotel and a great location. The staff were exceptional.Especially Nightshift reception staff when I had an issue. Plenty of beds buy the pool. No need to get up at the crack of dawn to reserve with a towel. Will definitely be returning.

Ho apprezzato il design moderno dell'hotel. Una hall grandissima con vegetazione, pareti di vetro e fontane. Camere enormi ( rispetto allo standard ) arredate in modo moderno e funzionale. Divanetto, armadio a muro con luce, tanti punti luce in camera, bagno con doccia spaziosa. Asciugamano grandi per la piscina in dotazione. App sul cellulare per comunicare con la reception, richiedere servizi ( ad esempio il cambio di lenzuola ), essere informati sulle attività del hotel. Buffet colazione e cena vario e gradevole. Certo non è stato proprio tutto perfetto ma direi un hotel con 4 stelle vere e meritatissime. La zona è centralissima, un pò rumorosa ma il chiasso cessa intorno alle 23. Non è vicino al mare ma le principali spiagge della zona si raggiungono in 10 minuti a piedi. Sono rimasto molto soddisfatto e ci ritornerei.

Lovely property in a central location. Breakfast was outstanding and available up to 12 pm

Wirklich ein sehr schönes Hotel mit tollem Badebereich und alles wichtige Fußläufig erreichbar. Zimmer sehr sauber, Essensbuffet reichhaltig und für jeden etwas dabei. Personal sehr freundlich und hilfsbereit. Unbedingt dazu Buchen: die Dachterrasse. Top Blick und sehr ruhig. Werde dort das nächste mal wieder buchen.

Lovely hotel. Great location. Only strange thing was booking the top terrace three days in advance and not allowing you to book on the day even if there was spaces.

Hired a car and parking was not easy.

Great hotel really central to the main strip and very clean - breakfast was also very good

Dásamlegt að dvelja á þessu hóteli. Fullkominn morgunverður, lagt mikið upp úr fjölbreytileikanum. Kvöldverður inn sérlega gróður og aldrei það sama. Aðstaðan við sundlaugina mjög góð, alltaf bekkir til að leggjast á. Goð aðstaða til að slaka á þarna. Staðsetningin er algjörlega frábær. Stutt í alla þjónustu, goða göngutúra, verslanir, veitingastaði eða niður að strönd. Rúmin var að okkar mati ekki sérlega goð en það var það eina sem eitthvað væri hægt að setja út á.

The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.

Het ontbijt buffet was fantastisch, het was zeer uitgebreid met iedere ochtend enkele speciale gerechten die elke dag wisselden. Alles was ook vers en werd goed bijgevuld. Het personeel is zeer vriendelijk en behulpzaam. De kamer was prima in orde en het hotel is op wandelafstand van het strand. Enkel jammer dat er zeer veel zwervers in de omgeving van het hotel zitten, van op ons balkon zagen we daklozen met al hun spullen op de grond liggen en hun behoefte doen.

Excellent hotel. Rooms Staff & Reception excellent. Quality of food could be better Food needs to be served & kept hot.

Lovely property in a central location. Breakfast was outstanding and available up to 12 pm

Lovely breakfast and pools great and clean room

Great hotel really central to the main strip and very clean - breakfast was also very good

We stayed at this hotel 25 years ago, and chose it this time because of the location to the beach and airport, and it was reasonably priced. On arrival the room we booked wasnt available, we moved the next day, both rooms were not overly clean, and the floor in our second room wasnt cleaned all week, my feet were dirty going into the shower. The bar is nice and the entertainment is ok. The food served in the restaurant if you are on a normal diet, and eat most things is adequate. However, I am gluten free, and for the first four days none of the food as labelled which made life a little difficult. Chicken was cooked on the same grill as pork, this should not happen, not just because I am highly allergic, but on religious grounds too. I asked about gluten free bread and cereal at breakfast the first morning and was told they didnt have anything. I went to the supermarket and brought my own. It should have been out each morning as I wasnt the only one, I dont like to keep asking for it every morning, I was told one morning I could have a baguette, but notice others were given bread, but they were Spanish!!! The hotel is very nice, and staff are very friendly, but it will probably be another 25 years before I revisit this hotel.

Hotel tranquilo, con muy buenas instalaciones (piscina, gimnasio, habitaciones...) calidad y variedad en desayuno y cena.

Terrible service from the staff during and after stay (except for the odd few like the cleaners and Miguel the bar man on the up level) and dinner was limited, terrible and far from what they advertise. Would avoid staying here but if you do, do not go half board. Pools okay, UP level is really good but fairly expensive. Rooms nice and modern.

Stort hotell med bra läge och bra rum. Stort utbud av smaklösa maträtter men bra ostbuffé till varje middag. Bra poolområde! Hotellets största nackdel var baren! Där man normalt träffar andra människor där satt alla i en lång rad vilket var otroligt tråkigt. inget bra hotell om man åker ensam och vill träffa andra. Detta hotell inhyser till 80% äldre brittiska gäster

The location is excellent with good access to other amenities in the area.There are numerous bars cafes locally. The hotel has its own bar which which shows musical entertainment and tribute acts which are shown in the local bars. The hotel restaurant is very good with a good variety of meals however it can get very crowded at peak times. Many of the guests are elderly but the staff are excellent and very patient with some. Disabled facilities are excellent at the hotel as they are in the resort. I will definitely return there.