Apartamentos Pirámides

I booked a stay through hotels.com for Apartamentos Piramides. When I arrived at the hotel (2nd Feb around 9:00pm) I was told they had no record of my booking. I spent over 4 hours at the reception desk that evening and nearly 3 hours the next morning to try and resolve the issue. I also hadn't eaten since just before the flight which meant over 23 hours without food or water. I used the online chat and Anchit (a supervisor) refunded the amount to a voucher (including a small compensation of £50) so I could re-book. This also didn't work even although he spoke with them on the phone. Thankfully the hotel allowed me to sleep in a (dirty) room. I couldn't unpack as I didn't know if it would be resolved. I was there for four days cycling and this massively affected my plans, losing meals, time and a chunk of my time cycling. Effectively, I would say that I lost a day, meals, not to mention the massive amount of stress and anxiety this caused me. The staff the next morning were really helpful and sympathetic, the staff the evening I arrived weren't great.

Cheapest hotel in Las Americas, perfectly adequate for the price paid. No air conditioning but there are fans to rent. Huge pool area with plenty of loungers

The staff was very polite and kind. I like it my cleaning lady Laura,the hotel security, the pool lifeguard. I didnt like it that was too much noise from the English tourists. It was difficult to sleep at night because of them. this is the reason why I will not return to this hotel again

It was sad that there was no a remote controler to watch TV and no free Wi-Fi. There was also no shampoo, conditioner or body balm in the bathroom. The shower head didn’t have a stand and was spraying all over the floors snd walls, no option to have a bath because bath tap didn't work.

A bit noisy at times