Best Western Palm Garden Inn

We reserved a room with a king bed and were given a room with a queen bed and a broken hot tub. When we opened the bathroom door about 5 cockroaches ran up the bathroom door. It was disgusting! They ended up putting us in a room down the hall with a king bed like we had originally reserved that only had one bug in it a moth like flying insect in the bathroom around the light. I will never stay in this bug infested hotel again.

Staff friendly to a traveler

The fish tank in the lobby is depressing and needs cleaning. It should be cleaned regularly because you have fish in it, and because it faces guests. I was denied the credit card I wanted to use for my deposit (the same card used and charged for the overall stay) because I was told it wouldn't work. This doesn't make any sense, since it worked for the other charges, but they refused to even take the card and said I had to provide another one. The air/heat unit in the room was unplugged and unusable. The bathtub drain plug did not work to plug the drain. There were no non-dairy milk alternatives provided at the breakfast "amenity".

Staffs were nice. However, the hotel itself is old and I got bed bug bites everywhere on my body.

Staff was nice lobby beautiful rooms clean but need to be upgraded beads where uncomfortable and old very noisy since its near a street